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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
385 ratings and 186 comments received in the last 90 days.
04 June 2025
Felt really welcome
03 June 2025
Always kept informed
03 June 2025
Convenient location. Always made to feel welcome when visiting. Smart and well equipped showroom
03 June 2025
Very helpful staff Jacob and Mir. Both treated me very well.
29 May 2025
A lot of paperwork sorted before the day of the new car pick up, this was done on line.
29 May 2025
My experience was amazing! Darren was fantastic, so knowledgable and helpful, he went above and beyond!
25 May 2025
As above.
17 May 2025
From first contact to collection of car, everything was perfect and no question was to small for Mir to answer.
12 May 2025
The gentleman who sold me the car had left, but Jacob and Brandon made sure everything was seemless on the day. Friendly and helpful as ever, car was in great condition and all terms of sale agreement were present and correct. Thanks gents!
07 May 2025
The whole process was very smooth. Mir gave me regular updates at each stage.
07 May 2025
Mir at Coventry BMW was excellent very professional informative & personable. It is not my local BMW Dealership but I have returned to Coventry due to their excellent customer service
03 May 2025
Courtious and straightforward process, did not feel presuured in any way
30 April 2025
Very Happy, Great experience, Highly professional and couldn't of been more helpful :)
29 April 2025
Polite & friendly at all times. Efficient service & delivery ahead of time with effective communication.
26 April 2025
Process very easy and again, made smoother and stress free by Milo. I'm very happy with my new car and look forward to buying another one in the future!
19 April 2025
It was made very easy
12 April 2025
very helpfull
08 April 2025
Friendly and good advice
05 April 2025
Sometimes a delay in responding to emails but the overall process was good, Jacob and Jordan were friendly, helpful and knowledgeable. I asked about having a full tank of fuel upon collection but this wasn't provided which would of enhanced my order.
02 April 2025
Milo McMahon-Marsden also was making me comfortable in taking lead in these things so I don't had to stress or worry. I felt safe with someone around me who had my best intrests at heart. He sorted out my old car exchange and new car insurance.
02 April 2025
Excellent service from Darren. Made to feel really important and lots of attention to detail. Like it being mostly online now too.
02 April 2025
Did everything they said they would do and the car was prepped to perfection.
01 April 2025
All staff were outstanding. They made us feel good about buying the car.
01 April 2025
Amazing
31 March 2025
Really friendly and helpful
28 March 2025
Brilliant experience amazing staff! Bif thanks to Jordan & Harvey for being attentive and knowing exactly what i wanted. Took the time to answer all my questions etc
28 March 2025
All very helpful
24 March 2025
Everything was perfect, all completed in a timely manner aswell
24 March 2025
Always welcoming, great communication throughout and worked a great package without the hard sales pitch, clearly listening to my requests, choices and budget.
22 March 2025
The centre is of excellent quality, maintained to the highest standards and customer service and the show room is very inviting. Darren and Jacob done fantastic to retain my business considering I had move significantly further away.
22 March 2025
It is about the eighth consecutive BMW I have purchased from Sytner Coventry. It that time sadly the standards have fallen. This time I felt the process was getting back - Big Improvement.
20 March 2025
Brandon Wilson was excellent. Kept me updated and was very helpful at all times. Nothing wasn't too much trouble
20 March 2025
straight forward and right to the point of what i wanted to know/asked if
11 June 2025
Excellent service
11 June 2025
I loved the informative video and progress pie chart. The team was incredibly friendly, Jill went above and beyond by making sure I had a baguette since my service ran over lunchtime - a really thoughtful touch!
09 June 2025
As above
09 June 2025
Service staff understood and LISTENED.
09 June 2025
Amazing service as always, can always trust this dealership
07 June 2025
100%
07 June 2025
Drop off pick up easy
06 June 2025
As above
06 June 2025
Always a pleasure seeing Zabe, he explains everything and does it with a smile
04 June 2025
Everything was completed on time and in the manor I expect.
04 June 2025
The usual frustrating wait at drop-off. 30 minutes wait, just to sign a form that could be completed at reception. There always appears to be plenty of staff, sat looking at their computers, while customers wait.
04 June 2025
A welcoming, courteous and professional service from beginning to end.
04 June 2025
The team at BMW Coventry have the best customer service. Kellie and Jack are extremely helpful.
03 June 2025
Requested work undertaken, The boot was not cleaned as part of the service
03 June 2025
Always a fabulous experience at Sytner BMW Coventry . Courteous and so attentive .. really do their best for you
02 June 2025
Rushed responses, advisor didn't even bother to sit down with me just stood over me.
02 June 2025
The car was promised to be finished by late Friday afternoon but was not ready Saturday 11.AM
02 June 2025
Lara was very attentive and kept in touch
01 June 2025
Was able to complete without a return journey
31 May 2025
I've never had any issues with this dealer
29 May 2025
i dont understand the point of the online check in and then having to wait 30mins to hand the keys over to the service engineer
28 May 2025
Great service. Lara was very professional
27 May 2025
As mentioned, the service is good and friendly. However, if I'm being super picky, then the valet was great on the outside, but the inside was hardly touched, and the covers and everything were still on the seat when I went to pick it up. But minor.
27 May 2025
Excellent service and very knowledgeable
25 May 2025
Couldn't fault anything
24 May 2025
The office and attention from all the team was exceptional.
24 May 2025
Refer to the above statement regarding my service experience at Sytner the last couple of times my cars have had to go into the service department at Sytner BMW Coventry.
24 May 2025
Excellent service throughtout
21 May 2025
As above, staff could not have been more helpful. Annette in particular went out of her way to help and make my experience a good one. Nicole also was great, kept me informed about the progress in my car etc.
21 May 2025
Car was serviced in the timescale that was advised and given back to me in a clean condition
20 May 2025
Very pleased with the service I was given. Didn't feel I was pushed into making any unnecessary decisions and pleasantly surprised with the honesty, not always a given at certain garages/dealerships
20 May 2025
Great reception welcome by Rachel and her colleague plus Lara in service provided a prompt service and update as promised.
20 May 2025
Video was really insightful and helped understand how the car was
20 May 2025
Lara was great from start to finish, updating myself as and when required
19 May 2025
Make everything easy
18 May 2025
Great friendly staff and top class work as always at Coventry
18 May 2025
One reason Lara! Unprofessional! Disrespectful towards customers. Lack of communication! I was expecting a call from Kelly After sales manager she did not call back too. After a complaint over the telephone on 13th May.
13 May 2025
Was kept upto date with what's happening
12 May 2025
Had no problems at all.
12 May 2025
I was disappointed that a problem with a seat belt buckle couldn't be solved faster.
11 May 2025
The job was done to my satisfaction
11 May 2025
Giving remote access to my vehicle ahead of the service slot the problem was diagnosed and a part ordered.
07 May 2025
Helpful & friendly always
07 May 2025
Because of as above
07 May 2025
There was some delay in completeing the job
06 May 2025
Zeib was very helpful and knowledgeable
06 May 2025
The service experience has been very good. The issues I have raised have so far been proven to be repaired. I'm confident that if anything else arises then they will be resolved too.
06 May 2025
Brilliant
05 May 2025
Same as above
04 May 2025
Now my car is no longer serviced via arval and is now out of warranty, I have experienced a drop in the level of customer service I have received at Coventry. Before your staff would be over backwards to be helpful, however now thats not the case.
04 May 2025
Knowledgeable
04 May 2025
As above. Lara facilitated everything and gave me a perfect experience. Thank you
04 May 2025
Lara provided clear explanation
03 May 2025
Kept updated to date with progress and work required
03 May 2025
Service is outstanding
02 May 2025
They covered everything I expected.
02 May 2025
Upon collecting my new vehicle we arrived at time arranged but it wasn't ready for collection then a fault was found in the software. Our car was returned for updated software but was In repair shop 5 days
01 May 2025
Car fixed and really nicely cleaned too. Can't give you 5 stars because the price was really pretty high.
30 April 2025
Although some of the staff didn't understand your recall system when I finally got Luke he was very understanding of my situation , very polite and dealt with my recall in a swift and professional manner. He was excellent.
29 April 2025
Polite customer service and care.
29 April 2025
Was kept up to date all day with everything
29 April 2025
Would be 5 stars had they informed me as to why my engine light was on and not want to charge me for it.
29 April 2025
Good over all service Hreat customer service
29 April 2025
See above
29 April 2025
Car looked after and the work undertaken within the time agreed
28 April 2025
Was impressed by video with car check
28 April 2025
It was a very pleasant experience
27 April 2025
Explanation was good in what the servicing entailed. Car returned in clean condition. Hospitality was good when waiting for service to be completed. Staff very polite and knowledgeable in doing their job.
23 April 2025
Polite staff. Kept informed of progress
23 April 2025
Very good
23 April 2025
very pleased with attention to deatil
22 April 2025
I was kept inform all the time and the service advisor provided excellent customer service.
22 April 2025
Very customer focused, thankyou Luke Allsop
21 April 2025
Lara was professional and friendly. She was able to talk me through the issues with my vehicle.
21 April 2025
Nicole was very helpful and knowledgeable. I was kept informed all the time while my car was in the garage.
21 April 2025
Fantastic team and even went so far as to provide me lunch as I was there for about 3 hours.
21 April 2025
There was good contact about the progress of the service procedure throughout. The service advisor was good at explaining the points attended to, professional and courteous at all times.
21 April 2025
Nicole was amazing she took the time to make sure I was looked after and I felt like a valued customer - 5 stars for BMW!!
21 April 2025
Got everything right first time. Provided outstanding professional service
20 April 2025
Want to say a massive thank you to Annette & Nicole for looking after me! Especially with the complimentary lunch :-)
20 April 2025
Very simple and easy process no hassle kept informed about the work on my car and let me keep the courtesy car an extra day even though mine had been completed, thoroughly enjoyed the experience
20 April 2025
No problems. Coffee was good.
20 April 2025
Very well done handled by Zieb.
20 April 2025
Incredibly friendly and respectful staff. Love coming into Sytner
17 April 2025
Good service
16 April 2025
Perfect Service
15 April 2025
Reception staff and Lara were all excellent. They were polite & welcoming. The experience was slightly tainted by the fact the complimentary was & Vac does not include the boot!
15 April 2025
Staff are well spoken and happy to help
15 April 2025
EGR recall to be replaced free of charge, they also gave me a voucher of £100??. Was also entitled to UBER to take me home and back to BMW once service was completed.
14 April 2025
Luke was great - couldn't fault things
13 April 2025
All positive, only negative loan car not available. I had to arrange hire car at the cost £100
13 April 2025
Very good
13 April 2025
Quick and efficient
12 April 2025
Marked down slightly as the car need to return to the dealer to rectify a fault the arose during recall work.
10 April 2025
Great service and kept me up to date with progress.
10 April 2025
There were scratches on my alloys that were not there when I handed in car for service. I only noticed the following day so no point in mentioning!
09 April 2025
Professional and skilled approach from the "front desk" through to the Technicians in the Workshop.
09 April 2025
Carried out everything required. Picked up the car on schedule, no issues
09 April 2025
Kept us updated all the way through the work that was being done to the car
08 April 2025
Egr recall performed. Also wheel alignment done same time
08 April 2025
Efficient and effective service
07 April 2025
Every thing done and car cleaned very well
07 April 2025
The work carried out on my aging outstanding
07 April 2025
Zain always helping
07 April 2025
Great customer service
06 April 2025
Very helpful and make you feel at ease. Rachel and Jill on reception are always very welcoming with a smile. I was very satisfied with the service i had
06 April 2025
Straight forward
06 April 2025
Overall customer service
05 April 2025
Again Lara was amazing!
04 April 2025
It was awful. Terrible communication every time you needed update of vehicle. Failed promises to return call. On one occasion, false claim that I had been contacted. Completely insensitive to my plight of being without car for 2 weeks.
04 April 2025
Overall good experience, but kept waiting a bit too long to collect, car was parked outside the showroom for 10 - 15 minutes before i was dealt with.
03 April 2025
Re call work carried out satisfactory
02 April 2025
Kept to agreed timeframe.
01 April 2025
My vehicles fault was fixed and Harrison kept me updated about what was happening.
01 April 2025
Lara Evans was attentive and efficient.
01 April 2025
Good price and quick
01 April 2025
Punctual
01 April 2025
Outstanding service
31 March 2025
Service and work carried out was good but the way I was dealt with and greeted by Lara was terrible.
31 March 2025
The recall and health check were done promptly and professionally
30 March 2025
Serviced my car quickly and efficiently
30 March 2025
No complaints a very good service keep it up
30 March 2025
Keeping people informed is key ; BMW excel in this regard
30 March 2025
Aimee customer service manager was so friendly helpful and polite. She went above and beyond to make our visit extremely memorable and pleasant
29 March 2025
Vehicle health check, again not allowed to view or discuss until we'd paid the bill. £2454.19 (£780 paid just to see paperwork). AT NO TIME HAS THE BRAKE WARNING LIGHT ILLUMINATED.
29 March 2025
Excellent staff
29 March 2025
The person helping me was really great and very helpful. He helped me get the new app. Booking was really easy. The person who gave me a lift home was great. I liked getting the video. I also liked having a hot drink and snack while I waited. ??
29 March 2025
I was very satisfied with the work done on my car and the staff are highly appreciated.
27 March 2025
Fantastic service from Jack and really warm hospitality from Annette. Both went above and beyond. Thank you
27 March 2025
Polite, well organised and good communication.
26 March 2025
Zaib was great to deal with and went the extra mile
26 March 2025
Excellent advice and comments
26 March 2025
There was a fault with the engine and it was fixed promptly.
26 March 2025
The customer service and level of care provided by the service advisor was poor and then loan car was difficult due to not being charged (Electric Car)
26 March 2025
My car was serviced and cleaned perfectly
25 March 2025
Timely service, kept upto date of progress, provided video showing vehicle inspection and advised on future works, and washed vehicle.
25 March 2025
Very satisfied,
25 March 2025
Good job well done to Sytner ,And big thank you Jack from the service department
25 March 2025
Very satisfied.
25 March 2025
Endless content if I started !!!!!
25 March 2025
Good work
25 March 2025
All needs fully resolved efficiently and effectively.
25 March 2025
From the greeting on reception to the excellent service from Jack this was a great experience, not to mention that I have taken this fault to Syntner Warwick-3 times and they weren't even able to locate it and Sytner Coventry found it and sorted it
24 March 2025
The guys & gals at Coventry are fantastic (unlike Solihull whose after sales I've found to be poor by comparison). Coventry were knowledgeable, efficient and friendly.
24 March 2025
Very satisfied
23 March 2025
BMW dash cam fitted and is very discreet
23 March 2025
Was good
23 March 2025
There where few technicians didn't know how to resolve issues in my vehicle
22 March 2025
Friendly staff
22 March 2025
Polite, helpful, did everything to make you feel at ease
21 March 2025
Great service, professional and friendly
20 March 2025
Problem solved satisfactorily
10 June 2025
Everything clearly explained, the follow up support on offer and how to access it.