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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
403 ratings and 144 comments received in the last 90 days.
11 June 2022
Very attentive staff who took time to understand exactly what we wanted from our new car.
11 June 2022
I hadn't ever visited there before and found the experience great,from the moment I talked to the lady on reception,the handover of the car felt special ,much better than previous car dealers I've used
10 June 2022
Easy process from selection of the car to collection
09 June 2022
Peymon managed my expectations in terms of car delivery date
09 June 2022
Extremely satisfied
09 June 2022
Darren was amazing, very informative and helpful throughout sales journey
06 June 2022
The purchase was very straight forward and clear and the delivery was an unexpected delight, with the unveiling in the showroom itself.
06 June 2022
Great service kept in touch with me all the way through the process
06 June 2022
Very incite full
31 May 2022
All went smoothly as agreed. We are extremely satisfied.
28 May 2022
The Sales person Adam was exceptionally great. Kept me updated at every step during the long wait for my new car. He helped me with setting up the car as well. He is just a great person.
21 May 2022
Lovely quality vehicle
18 May 2022
Everything was organised so could get on with all the paperwork etc without having to spend hours there. Friendly staff.
18 May 2022
All good and smoothly procedure
12 May 2022
The sale was balanced and without any hard sell. Adam did a great job
11 May 2022
Excellent service from Darren Price, built on mutual trust and respect.
09 May 2022
Very helpful and forthcoming.
06 May 2022
Very friendly
02 May 2022
Very good sales and finance staff. Super knowledgeable and efficient
02 May 2022
Josh Hall was excellent, v communicative
23 April 2022
Everything was made easy for car pick up
19 April 2022
Josh Hall delivered a great hand over and explained everything thoroughly.
19 April 2022
Great all round experience
13 April 2022
Again just excellent service from start to finish, clear difference from other car manufacturers.
11 April 2022
Good communication and taking onboard all my needs for the vehicle Nice to given a personal reveal for the car
11 April 2022
Great Service and very clear and professional
11 April 2022
Again the sales guy Darren was amazing, explained everything in detail to us so we knew where we stood. He also kept us updated whilst we were waiting for the order
11 April 2022
Staff were all friendly and helpful, the showroom was clean and well presented.
04 April 2022
Again, Jack was extremely helpful and I cannot fault the dealership.
16 June 2022
Everything ran smoothly with no problems.
16 June 2022
Looked after, fair price, and car washed and cleaned inside.
12 June 2022
Work sorted and booked in quickly
12 June 2022
Job done to the satisfaction of myself
11 June 2022
Everyone was really helpful and friendly
10 June 2022
They looked after me
10 June 2022
Friendly staff. Email replies quick and to the point.
09 June 2022
Easy to book in and kept informed when car was ready to pick up
09 June 2022
My mot and replacement tyres x 4 were turned around before the alotted time. Very happy.
09 June 2022
Convenient easy experience
08 June 2022
All very professional and a nice atmosphere.
08 June 2022
friendly prompt service.
08 June 2022
Everything was smooth.
08 June 2022
the customer service was top notch
08 June 2022
Great dealership, friendly, approachable, honest and reliable. Everything that the BMW brand represents! Special mention to Kellie who was super helpful. Thank you
07 June 2022
Staff members are welcoming and friendly.
06 June 2022
Restored my faith in the quality of service I would expect from a Premium marque
05 June 2022
Checks all complete
03 June 2022
Was well looked after and staff explained everything and did a health check on car. Recall work carried out and the the overall experience was excellent.
03 June 2022
Very happy and satisfied with the work i first had dealings with them over 20 years ago so i know them very well indeed.
02 June 2022
All information was provided and I was kept up to date
01 June 2022
Overall experience was excellent
30 May 2022
Per above, plus went out of their way to solve an issue. Customer service rep (Agnes) very helpful and friendly
30 May 2022
Very satisfied
27 May 2022
Ticked all the boxes
27 May 2022
Outstanding support from Andrew Peet and the rest of the team in Coventry.
27 May 2022
Great team .
27 May 2022
Ben looked after me and helped me in every way he could
27 May 2022
Perfect
26 May 2022
Nice premises and friendly staff
26 May 2022
When I walk in I am given friendly service and look after me
26 May 2022
I was in and out with ease no problems very happy with the service
26 May 2022
My contact was very friendly and helpful
25 May 2022
The job was completed quickly and efficiently. The
25 May 2022
Shelly provided excellent help and service in all aspects
24 May 2022
Excellent service yet again from Ben and the team
24 May 2022
Service agent was friendly and professional
23 May 2022
Excellent valet of my vehicle after the repair Telephone call to let me know job was completed.
23 May 2022
Good
22 May 2022
took ownership of car, any new issues that were identified and returned a car thats had veen cleaned in and out.
19 May 2022
They keep me informed of any problems and let me know when my next appointment is coming up
19 May 2022
Punctual friendly - no issues
19 May 2022
Confident the job would be completed well
18 May 2022
Everything was on time as planned
16 May 2022
Quick efficient and I can work from the service centre whilst my car is being serviced.
16 May 2022
Easy to deal with, helpful and friendly staff
16 May 2022
Did brilliant job in timely manner.
16 May 2022
My car was there for diagnostic's and repair, the advisor explained very clearly the process when dropping the car off and it was exactly as he predicted.
14 May 2022
The suggested time of completion was spot on, said 90 minutes and was 90 minutes. Vehicle was serviced well and was vacuumed and washed.
14 May 2022
Good customer service.
14 May 2022
So easy
14 May 2022
Benn really accommodated all my requests and I feel went above and beyond what I probably would of expected, very much appreciated.
09 May 2022
personal service
09 May 2022
Everything I asked for was done and timing convenient
09 May 2022
Professional, friendly and hassle-free
09 May 2022
No problems with customer service. Jake was both helpful and informative.
08 May 2022
Great customer service
06 May 2022
Full is satisfied with the service But problem with the guys working in the service area They managed to damage my vehicle
05 May 2022
Informed of everything I needed to know, great service as ever
04 May 2022
Very happy as mentioned above
03 May 2022
Service was excellent as always. Job was completed well within time frame that was explained. Agnes is a credit to BMW
03 May 2022
Very friendly, welcoming, and high quality.
30 April 2022
Polite understanding service desk
30 April 2022
Done the job you said you would
26 April 2022
Dealt with swiftly and kept informed throughout
25 April 2022
Very smooth process.
25 April 2022
Always a great service worh BMW
25 April 2022
The staff are always friendly and welcoming and will go above and beyond to help
24 April 2022
My contact was excellent, pre drop off the communications were clear, and managed my service with professionalism
23 April 2022
always feel confident that your vehicle is being serviced to highest standards
23 April 2022
vey good
22 April 2022
Your people were helpful and friendly.
21 April 2022
I have had very little trouble with my cars. When I have to send them in for service or repair I have always been very satisfied with the result.
21 April 2022
Really satisfied. 10 outa 10 to Drew. My car issue was sorted out really quick and drew also went through the other things the technician had noticed on my car which I will come back to get sorted. I do really appreciate alerting me to these.
21 April 2022
Staff are knowledgeable and always professional, helpful and polite.
21 April 2022
No complaints job was done professionally and on time.
20 April 2022
Everything went smoothly. Excellent customer service from Zeib.
20 April 2022
Job was carried out on time as promised.
20 April 2022
No fuss booking, call the day before from Drew so when we arrived he just confirmed with me the details etc. 5 stars
18 April 2022
No hassle, kept me up to date with work done & when I was able to collect my car
18 April 2022
Fantastic customer service
17 April 2022
Completed all service items in the specified time. Even completed an adhoc request within the same time. Was able to track the service using the app. Very useful.
17 April 2022
Great service car was ready at the time I was told it would be & comfortable waiting area.
17 April 2022
I wish the service I get from the team at BMW was the same every where I go.
16 April 2022
Excellent service by Harrison
16 April 2022
The App which provides a checking facility before you leave home and whilst the vehicle is being serviced is a really impressive initiative
15 April 2022
Very professional
13 April 2022
Friendly, helpful, have fun one for me
12 April 2022
Your representative was friendly and provided a good and effective service
12 April 2022
Couldn't have been better
12 April 2022
They keep you informed of what is going on in every part of the service, and give you detailed information about what they are doing.
12 April 2022
They went above & beyond-
12 April 2022
The operative was very polite and attentive to my needs and gave advice regarding MOT
12 April 2022
Always friendly and professional, first class service every time!
11 April 2022
very efficient
11 April 2022
Problems identified quickly.
10 April 2022
Work carried out under warranty, no fuss. Excellent service experience. Good communication throughout.
09 April 2022
It is always a pleasure dealing with Zeib
09 April 2022
I was very well looked after
09 April 2022
Faultless service. Can't think of anything to complain about and the staff were all super friendly and helpful.
08 April 2022
I was kept updated regarding the progress of repairs to my vehicle as I was told that I would be.
08 April 2022
When there was an issue it was dealt with very quickly
08 April 2022
Again excellent service
07 April 2022
Drew couldn't of helped me anymore
07 April 2022
Very kind and profesional
05 April 2022
Adam was courteous and went through everything
05 April 2022
Very cooperative service advisor and front desk staff
04 April 2022
Staff are always so accommodating, nothing too much trouble.
04 April 2022
No complaints. Always treated well by every one here. Also thanks to Shaun from the new and used sales team who helped me with different query
04 April 2022
Good price and comprehensive
04 April 2022
Service carried out as planned, efficiently and quickly, kept informed during wait.
04 April 2022
Service was excellent. Unlike other garages I have been to. I was dealt with efficiently and quickly and all work was explained and I did not feel if I was being blinded with useless facts
04 April 2022
Always a very good job done
03 April 2022
All went as well as could be expected.
14 June 2022
Seamless