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Appointment within 2 days, good service and everything completed on time
Excellent customer experience
All staff friendly and helpful
Very smooth service no hassle
Efficient on time for service and MOT
Waited in to get my service done. Very satisfied. Everything was checked and was advised on brake fluid change which i also got done on the day. Genuine care for my car was provided by this centre.
Everything completed in a good time and all work done and recommended, explained in full.
Very helpful and flexible. A great team
Easy to arrange, good support & good communications.
BMW employees take pride with work
Been here for few times and allways had best experience and really satisfied!
My service Adviser, Andrew Peet was very helpful and did sytner proud
Great customer service
Always great service from the Coventry dealership
I am always treated with respect and I know the work on my car(s) will be done to the highest standard. I trust you. Don't lose this, it's hard won and easily lost.
I would not hesitate for a second to reccomend anyone to get in touch with Benn Hetherington at Coventry. Benn genuinely cares about customer satisfaction and goes the extra mile to ensure I am happy with everything.
Again I was very satisfied with the level of service offered by Sytner and their staff.
Work done quick and easy and kept up to date
Ben was always available and when I couldn't get over til 6pm after they shut Ben offered to stay late to help us out. This is customer service at its best. Constantly ringing me with updates
Thanks a lot Ben for proffesional service
Brilliant job and loved the video sent to me about my car
What was required to be done was carried out efficiently.
The service adviser did everything he could to help with all enquiries abs requests that I had
Service was quick and not too different in price compared to local mechanic
Friendly, knowledgable staff that genuinely seek to do their very best for me.
Superb team who never fail to give 100%
Always go the extra mile.
I am pleased to say, that to date, I have always been very pleased with the Service Managers I have met at Sytner (Coventry), and this was no exception. We had a good conversation about the health of my car, which I am happy to say, is also good.
Nothing to fault
Great customer service by Mike and the team
Excellent procedures in place in relation to social distancing measures and cleanliness. All staff were friendly and helpful.
Extra safety checks were done again at no extra cost.
Very flexible, professional service
Excellent customer service
The quality of service and the arrangement put in place to make the office covid secure is amazing.
Informative with up to date information on vehicle, very friendly, capable team
Quick service and very friendly
very good service
The problem was rectified promptly
The staff very very helpful and courteous.
Exceptional service in COVID safe environment. Everyone was really helpful, courteous and professional. The car was booked, promptly checked & followed by a call from an adviser. Benn Hetherington was excellent and his skills are an asset to Sytner.
Great customer care
Felt very safe, service was completed on time
Very good service
Great services provided by Zeib and his team
Just a great job
Charlie from service always provides me with an outstanding service. In this recent situation i had a couple of issues with my vehicle and Charlie was brilliant in ensuring the technicians repaired/replaced the appropirate parts under warranty.
Achieved what i needed
seamless service from beginning to end
Great service, very quick turnaround!
Very helpful and professional
Fast and effective service
work completed in good time, facilities allowed me to work whilst waiting and a very helpful and pleasant service advisor which is very important at anytime but especially during this very complex and difficult trading period.
I am happy with service
I was completely satisfied with the service.
Fault with car was resolved satisfactorily
The work was carried out efficiently, the staff involved were very helpful and kept me informed of their progress leading up to collection by myself.
Good Covid secure procedure, professional service
Booked service where I waited for completion and were given office space to work in given the current Covid problems this was most convenient.
Great customer service tv he job was seen though to the completion.
Just a slick operation - felt safe with all COVID practices. Great service advisor!!!
Very easy and friendly and safe during these times. Charlie who dealt with me was very friendly and professional throughout
It's hard to define 'trust'. I feel that everyone is credible, knowledgable and reliable. They get that I love my car!! I trust these guys to look after 'Beryl'
a very professional company, and why you don't mind paying a little more.
Clear, helpful, 5 star service??
Helpful staff and reliable work
As ever, very customer focussed, from Rachel and her Reception team through the calm and unflappable Zaib on Service, to the reliability of the technicians. Thanks to them, a very good company with which to deal.
In a time of Covid 19 they made sure I was informed at every stage.
Fantastic team at Sytner Coventry.
Even though there was an issue with getting the car to me, the centre acted quickly to get me a courtesy car to see me over until the issue was resolved
Good handover and informative, even added extra fuel for me, plus got my delivery on time.
Exceptional customer service from all involved on the purchase of my new X3. I'd also like recognition to go to Mr D Adlard please for always going above and beyond all expectations for me in the service I receive. Truely greatful.
Harvey Sandhu in particular Diligent efficient Car arrived on time even in these tricky times
Very satisfied as I was an Audi man but now I have been converted
Every person I spoke to at BMW were very pleasant and professional.
Test drive to ownership in 5 days for my M340i was immense, for a rare spec car they had to secure from stock elsewhere, arrange transport to the dealership, prepare the paint & interior protection and register, all in time before lockdown2.
Great Customer service from Matthew. He was very lovely to deal with and provided great service
We were shown round the car and everything was explained to us. All our questions were answered and all the controls were explained to us.
Again covid did its best to cause havoc but your staff worked within the guidelines to ease through the experience.
It was so easy - which is what you want when purchasing a new vehicle.
Harvey Sandu was my sales exec and was fantastic throughout
very straight forward and willing to help with any questions
Easy and straightforward purchasing process from Harvey, excellent handover from Jason.
All queries answered
Both Harvey and Ollie at the sales centre were always polite and informative throughout the whole process. The purchase process was seamless and made really easy and I can contact with any post sale queries.
The handover team were very good & Harvey even popped in on his day off to ensure I was ok with everything
This was the first time buying a BMW and thought the whole experience was very good
After initial enquiry sales (Mike Davies) sought the vehicle I was looking for which I am delighted with. Didn't anticipate buying new but the right finance and deal was put together.
Car presentation was great, COVID secure. Process seemed much swifter than pre COVID times
Staff were great
It's my third purchase in a row from David Adlard, best car sales guy I've ever dealt with.
Speed of delivery was perfect
Staff were very friendly and efficient being able to answer all questions and explain all important features
My car was delivered on time as promised - very happy
Few problems with the car but Alex and Harvey dealt with in prompt and professional manner
tailored service by an excellent sales team
Very satisfied, Peymon did a great job!
No one pressurised me into buying anything, and being a woman, I was made to feel very comfortable. They spoke to me, and not the man I was with!