Again Benn was very helpful, he went off to find out about a product I had which Sytner didn’t sell in order to help me

Check battery my stuff In boot not been move

Mechanics did a good job of checking car and replacing tyres. However, representative did not even know the colour of my car when I came to collect. When you pay for premium service you expect more.

See above. Kept me fully informed. Great contingency plan if my car could not be fixed

Did all that was needed and bits I had asked for and finished the work before the deadline that I had to leave by.

From Receptionist to the service department was great customer service

As noted above. I had to repeat the journey to the garage because of the tyre pressure notice on the dashboard which I could not get rid of. The tyre pressures remained low after the first visit.

Any concerns, that I might have had, were fully discussed and taken care of.

As above.

Quick and precise, The new video of your work on the vehicle is peace of mind

All issues taken care of and everyone is polite/cureous

it was efficient

Fast repair

I was unwell on the day of service so had been unable to pick up the car that evening - they were happy to keep the car overnight and when I arrived the next morning drove the car to right outside the door to pick up. Felt service went the extra mile

Fantastic staff, very friendly and knowledgeable... in particular Zeib Aurang ... outstanding service despite very difficult situations with regard to my vehicle.

Everything as discussed , no surprises

The people are so helpful and they have kindly offered me a place to work without impacting my schedule

Very satisfied because of the timely nd stres free manner in which they handle basically every thing.

The service I received from Benn was first class.

Great customer service and very polite staff

As above

All work carried out as requested, car cleaned and returned in immaculate condition,

I was made welcome and looked after

When collecting the car it had not been cleaned and whilst this was spotted before I got the keys it meant a delay in taking the car away.

Friendly staff who were knowledgable

Good service, very knowledgeable and provided a full diagnosis

The maximum satisfaction you can get from your expectations.

Everything was done as per schedule, ready when i needed it everything was fully explained .my service advisor to which who,s name i cannot recollect went out of his way to assist me even to getting me a replacement wheel nut that had been misplaced

EFFICIENT

They said exactly what they done in a friendly manner in a reasonable time period

having just bought the car, found the health check very informative. Emma Doyle who dealt with my repair handled it very well, gave me the relevant information i needed, car was presented following the complementary clean and vac as new. excellent

Car was ready on time. Service staff very helpful and friendly

Customer service was very good,I work in a public environment and know the quality of good service,but quality of service is not what I expected from BMW ,esp the leaving of a black screw in the back seat.

brilliant organisation and staff

Easy to book and service carried out with no disruption to my normal daily life

Good service and was on schedule. A little pushy to buy tyres for £195 a piece which again can be bought fitted for £125 elsewhere. (Same make and model of tyre) even when I said no several times

No complaints what so ever. I've become use to this high level compared to other services on my previous non BMW cars

Was left waiting at times - without explanation until afterwards. But Ryan and Louise were very professional

Good customer serviceHealth check providedI was given a lift to work My car was given a proper wash

Great service thanks. Especially Zeib

Pleasant staff and I have every confidence in the team and their work

While u wait was lengthy

No messing, did what I requested,

Received a video report with all the finding, was kept informed by my point of contact, it was great customer service.

On a visit to replace tyres, a mistake was made in ordering new tyres.g I had to wait one hour in the Centre on my visit before learning about this this and had then to go home and return later in the day. Job was eventually completed OK.

+: personalized video showing the oil actually being drained -: I did ask if any software / calibration updates would be made on the car and got told no, just to learn a few days later that BMW had shared a DCT software update with its dealers

I am slightly disappointed on the fact that i have repeatedly been contacted for offers and MOT deadline but never to be told that my service package is expiring at 50,000miles. Incould have avoided paying £400 extra for nor reason !

Happy with experence

Only one thing service book was not stamped

Great overall service by friendly staff.

The booking and service at the garage were very good.

All the work was completed and I was kept informed by Ben on all the progress as it happened

The atmosphere in the centre when you walk in was friendly and welcoming.

Totally on the ball.I explained what I required and the sales department gave me just the answer I needed in quick time.

Same reason as in the top box, I wouldn’t mind but I don’t have time to waste going back and forward trying to get my car fixed, and rude manager who can’t be assed to talk to customer

Agnus and Matt were fantastic in helping me through my first car service with BMW. They were constantly updating me on the progress of the service and were both friendly and happy. Pleasure to see! very good customer service from both!

What can I say. It’s always excellent and this time was no exception. Staff are great, service is great, just brilliant.

We booked our car in for two new front tyres to be fitted, the booking time was 9.30am, which we adhered to. The fitting took two hours, and then at 11.30am the car was put in a queue for a wash. We couldn't spare any more time to wait for the car

Work done on time, and was happy with our agent.

The Service team was very helpful, they explained what was going to happen and how much it will cost. They managed to explain any query I had.

Car runs like a dream

Agnes gave me her personal attention and kept me up to date throughout the day and was very pleasant to deal with.

Did everything that was asked, clear communication

As a regular customer , I expect and receive a first class service. Well done everybody,

The BMW service team were professional and cortious to my requirements, working around my availability.

They gave the car back in good time

Video produced and honest conversation

I was kept in the loop of what was going on.

Need to learn how to make good espresso.

Ben Hetherington provides first class service

The service I received was great, however I think it's a bit overpriced.

Everything went very smooth

to use your own words"everything completed to my satisfaction"

Found my car rear light broken after the service. When inquired they said must be before car was given to them as their inspection video showed that the light was damaged though their visual inspection report did not identify this.

Engine management light on after service, car not washed or vacuumed .

Damage rectified

This problem wasn’t fixed

Pleased with all round service and aftercare.

Found yourselves really well organised. Very helpful staff who even arranged for my pick-up. I was kept up-to-date on progress and my car was handed back well before the time normally any other service provider will take. Great service, keep it up !

I was kept informed of the progress including a video from the engineer and the price was quite reasonable

Benn is extremely helpful and goes over and above my asks to ensure I get what I need.

Your staff were very help full and handled the service in a very professional manner.

Very happy

Staff very helpful, welcoming and knowledgeable - work done on time and all questions clearly answered.

all work requested was completed.

Took 2 visits to get original issue sorted. Exhaust section replaced due to failed weld. Exhaust system still clunks when heavy cornering. It didn't do this before I visited dealer. Run out of patience and so will get fixed at BMWindependent garage.

Great service, space to work while waiting. Free coffee and car wash. Pleasure to do business with.

I was confident that the repair and service that I received was first class

Hollis was excellent and very professional with how she dealt with my service issue

Both members of staff that dealt with me went the extra mile to help me.

see above. all was done efficiently.

No courtesy car was available, but still a fantastic service.

Service process was slick and convenient

David Adlard is the gentleman who has dealt with every step of my first motability experience..he has been excellent..knowledgeable,calm,kind,and very professional.

As above, you need to change or give your bmw sales assistants more customer relation training. The service I received at Peugeot was (old car) was far better friendly welcoming service. And they were honest.

Great hospitality at the centre and efficient ordering of the car. Delivery was seamless and car fuelled as courtesy to customer. Felt valued as a customer.

Back windows should have been fitted with the darkened glass. Had to return to have this done. Excuse that I was in a hurry to have the car was not accurate.

Ed was very helpful throughout the process. Any and all questions i had were answered well.

As a customer - felt valued.

Faultless experience.

As stated before and the professional service and staff made us feel confident and reassured that it was the right car for me.

Very happy, Ed was amazing, I now have the car of my dreams, build and designed to how I wanted it, the options on the car are very good, even without paying extra you can tailor the car.

the whole process was stress free and a pleasure to experience.

Harveer Sandhu again made everything effortless. From the moment we walked in to working out all the deals, to the day we came and picked up everything was designed so we could walk in and walk out fully satisfied

nothing too much trouble.

good efficient service

Over all fantastic

A* service

Kept us informed every step and we’re very prompt in getting the car ready for the date we were told

The sales guy Harvey made such a pleasant experience from the word go and kept me informed of the build time right up till collection day.

From day one Harvey Sandu at Coventry branch has been wonderfulResponded to every contact I made, even the stupid questions got answered in a polite way, the guy has a future within the motor sector

Because it was a 5 star experience

Salesman Mr Jeff James at Sytner Coventry is always very knowledgeable and experience in his handling of our purchases.

I was given notified of all stages of my order

The advisor & colleagues i know are very helpful & friendly

Excellent service, Harvey Sandhu (Coventry Sytner) was very impressive.

It was very professional and welcoming

We went in one day and sorted the finance , then picked up the car the next day. You can’t do better than that. Thank you Alex and dave

Sales staff were friendly without being pushy. They listen and understood my requirements and provided me with what I required without fuss.

Outstanding in every way, from reception through to Sales executive and Senior management

Always a pleasure. I feel listened to and respected and the staff are attentive. Special mention goes to Harveer and Olly in sales and Benn in service. Very professional and making purchasing from you a good experience plus they know me quite well

Treated with respect. Honest saleswoman. People worked hard to get me into the vehicle I wanted, at a competitive price point.

As mentioned above - the entire experience was made simple and a pleasure. Just how collecting a new car should be!

Kept me informed without going over the top