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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Meet the team

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Sharon Rickers

Head of Business

Mark Harris

General Sales Manager

Satvir Atwal

Used Car Sales Manager

Louise Arnold

Senior Business Manager

Oliver Clements

Business Manager

Karen Wilson

Business Manager

Alex Zawadski

Business Manager

Dave Froggatt

Aftersales Manager

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Hollis is an excellent service advisor and creates a hassle free experience for me every time. A true credit to the dealership.

Service

I was really pleased how agnes assisted me with my vehicle, she is an asset to the company

Service

Good reception and workmanship

Service

David Evans provided a professional service. I have previously been the owner of 3 Mercedes Benz vehicles and Dave's excellent sales techniques won me over and explained the features the car offers and how they are different Mercedes.

Service

Knowledgeable and friendly staff

Service

They were efficient at what they did.

Service

Friendly, professional and timely service

Service

The people listened and acted on my concerns.

Service

Booking, updates, communications and the poor team who did an amazing job of valeting the car after a long weekend of equestrian events....

Service

Very satisfied, service team really helpful.

Service

Great complimentary car wash/vac service . The car was returned spotless

Service

Great customer service. Kept me updated through out the time my vehicle was there. Just one thing i do not like about that site. The car park is always busy.

Service

Service as always was good, but marred by above experience

Service

Hollis organised an immediate appointment and ensured everything that was promised in terms of repair and timing happened as promised.

Service

Good service from staff. Kept informed.

Service

Helpful, honest and polite

Service

The mechanic came out in the car with me to understand the problem

Service

Complementary car wash not done and service was behind schedule

Service

You get a video of your visit and a full explanation of the issue

Service

ALLWAYS TREATED WELL & NOT HAD ANY ISSUES WITH MY X1

Service

Sytner Coventry always provide a solid service. My car was in for a 1 year health check so it was in and out.

Service

Car was washed as normal but returned with light scratches that were not there before. I believe water wasn't changed waited 20 plus minutes waiting for car that's why I think it was rushed. Offered to polish out scratches not happened yet.

Service

Because I was plus.. my service supervisor arranged a lift for me back to my house, very helpful.

Service

No fuss or bother

Service

Because it is true

Service

I thought the staff were very helpful.

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My service plan is coming to an end and there is nothing to replace it. If I cannot plan and budget for my BMW service I will use other providers.

Service

Very efficient and friendly

Service

No problems at all

Service

Very helpful

Service

Not good. During the handover, I was just handed my key and pointed were my car was. When I tried to test my car's navigation it was asking for a code.Good thing I tested it and not went off immediately. It took them at least 45 mins to fix it.

Service

Very efficient!

Service

Faultless, quick and efficient

Service

I was in a service appointment, which should last for only 1 hour. But it lasted for 2 hours. As a result, I need to wait there for the whole duration and missed lunch appointment with Friends.

Service

Good communication

Service

excellent service and willing to 'go the extra mile' to be of help

Service

I came to Sytner without an appointment and the service I received was exceptional. I was seen by Benn Hetherington who was extremely helpful and within a short space of time had arranged for the fault on my car to be fixed same day and a loan car.

Service

Wheels have had to be returned for a second time and then when fitting the tyres told they are in a poor condition giving me little choice but to use BMW

Service

Excellent customer service from dropping my car off to collecting it.... Kept me upto date with fault.... Asked for permission to continue...... Nothing is too much trouble..... And Kelly service manager is a fantastic asset to sytners..... And team

Service

Great all round experience

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kept in touch with progress

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Very professional and managed service.

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Same as above comments

Service

They went out of their way

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Very professional, helpful and understanding

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Again Ben Hetherington and his team have given me good service.

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Completely satisfied

Service

Quickly organised tyre, replacement car all in 15 mins

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Great reception. Kept well informed.

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Everything as expected- reliable.

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Again Saib and being able to work on hotdesks

Service

The service was good/video with the car checking was good.There was just a minor issue with the complementary wash which was performed partially (tires) as there were spots of vaseline on the engine compartment bonnet, splashed dust spots on the rest

Service

My requests were accommodated with no fuss. Information was provided straightforwardly and I was kept updated about the cars service.

Service

Very good service

Service

My only issue with this problem is that a curtsey car was not an option. I find that very disappointing having spent a lot of money on a BMW in the first place and then despite the recall being BMW's issue, I have to be without a car for that day.

Service

Lovely service

Service

My car needed a software upgrade. The down side of this for me was all my settings lost. Previous destinations, Saved radio stations all lost. If setting could be saved would be a real winner for the customer.

Service

Felt the car washing was poor.

Service

Jas Panesar is the new service manager and has been amazing to help me and rectify issues and help resolve them as swiftly as possible

Service

Agnes was very helpful and explained everything i needed to know

Service

I was looked after very well, you were very flexible in enabling me to come in the next day

Service

As above. Whole sales process carried out efficiently.

Service

As above, dealership is fantastic and a credit to BMW.

Service

Hollis was excellent to deal with (again) car was returned clean (unlike some dealers!) and I was kept upto date at each stage

Service

Zeib Aurang the Customer Service Executive has always been a high quality BMW ambassador and my next car will definitely also be another BMW

Service

The car was supposed to be cleaned when I got it back but was very thirty

Service

Service was good.car was washed and cleaned .

Service

Staff were wonderful, services were always completed to a high standard.

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Work completed as planned

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I've been dealing with Zeib Aurang at Sytner Coventry for a number of years now and he always goes above and beyond to help. I know the car will be dealt with properly if he's looking after the job.

Service

Arrived as a result of a recall - I was expected and was dealt with very efficiently and I was given a courtesy car as I live a fair distance from the garage.V

Service

Able to do work while waiting with a coffee and go home in a clean car

Service

Because the service I had done to my car was very well explained to me which was good.

Service

Satisfactory

Service

Zeib, as always provided excellent service from start to finish. From drop off to work done and the car was washed and vacuumed when picked up which was great.

Service

Only fairly satisfied. Our problem was with the satnav. It was corrected but has since gone wrong, but this time it self corrected. We await the next occasion on which we need to use it. The satnav suddenly

Service

As iv said Charlie made it easy and synced in his attention to myself and my car.

Service

I was seen straight away upon arrival. I waited for the service to be done and had an office to work in with wifi and I was served coffee.

Service

The quote I was given when booking the service was not honoured

Service

The service team did an excellent job with due mention for Ben Heathrington who kept me informed and provided amazing service from start to end, a credit to the organisation and someone whom does not cease to improve in customer orientated care.

Service

On arrival at site I was greeted and parked, on entering service dept I was greeted, details checked and offered coffee. Within 2 minutes a service adviser came and explained what is happening. On completion car had full valet, OUTSTANDING SERVICE

Service

Video showing me the mechanic carrying out service. Honest opinions provided.

Service

Benn was fantastic at sorting the problem with my car, and nothing was too much trouble. He listened to my concerns and was very helpful regarding the logistics of getting my car back to me. The technicians have done a great job, as did the valet.

Service

Very satisfied with way I was dealt with and kept informed of progress. Only below top marks because I had to wait a week to get booked in and was nervous it might break down during the wait.

Service

As above

Service

Ben was absolutely excellent . Great contacts and extremely helpful at all stages

Service

Friendly staff.

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Everything was good was made to feel at ease as soon as I got there and the staff was very welcoming

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Kept informed all the way

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Friendly staff

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Again professional and efficient

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They delivered what was promised in the time scale discussed

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Informed of all work to be carried out

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Ben in the service department is just brilliant a real credit to Sytner Coventry, from the welcome on arrival in the car park to the reception staff offering drinks whilst waiting, everyone seems genuinely happy to make your visit perfect.

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very satisfied as expected from bmw.

Service

Didn't experience any problems from beginning to end

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Staff very helpful and pleasant surroundings

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I had a lift to work nice and early (you often struggle to get a loan car which is a pain)

Service

I had an issue which was resolved quickly.. though it was a little inconvenient

Service

Was kept informed during that whole sales process and very reactive with any questions that I had

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Great comms and job was done perfectly

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Benn. He is always helpful.

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Given option to deal with issue

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5 stars purely down to charlie & ben top guys.

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They fit my needs

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Attention to customer satisfaction is of a high standard. Very timely response

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Everything I was told would happen, happened without any problems

Service

From the moment I arrived I was welcomed and made to feel valued.

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Very good personal service

Service

Easy to biik and kept informed throughout

Service

I had a lot more chasing to do personally with BMW finance, termination of my previous agreement too early, vehicle collection.

Service

They have handled the car very well, given that the car keeps faulting

Service

All requirements were met efficiently

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Happy

Service

The staff are very friendly. The work is carried out to a satisfactory condition.

Service

apart from the issue they had with the phones service was excellent

Service

They did exactly what they promised, in the time they agreed ..... and gave me a discount on the estimated costs.

Service

my first time of buying a bmw and i am extremley pleased with the whole experience exceptional ..

Sales

James Letterese made this possible not pushy and extremely knowledgeable David Adlard was extremely helpful

Sales

Friendly and efficient service.

Sales

From placing deposit to collecting the car took only one week and everything went smoothly.

Sales

There was a few bumps along the way which were annoying and unnecessary. Once Jason had taken over everything went completely smoothly.

Sales

The guy at bmw garage was nice to talk to about the car

Sales

Paymen was very helpful and very informative all the way through

Sales

No issues. I felt I got a decent price across the new car and trade-in. Efficient sales process but could have been more personal / friendly and given a feeling of a bit more appreciation for my custom (4th car).

Sales

It's a very nice experience - what buying a new car should be all about

Sales

Easy due to Salesman , went extra mile

Sales

Everything was perfect and couldn't have made the change over any better.

Sales

The vehicle had a dent in the boot lid not noticed by dealership staff.They took decisive repair action

Sales

I was updated at every stage during the delivery and I wasnt too sure what car i wanted when I first arrived. But the helpful staff guided me through the process with ease and made it a very enjoyable experience.

Sales

Again, a great service with great efficiency.

Sales

The sales person Richard Allchurch at Sytner Coventry was very helpful he fully explained all the aspects of the car I was interested in . He arranged for a test car to be made available for us to try Nothing was too much trouble. A good technical m

Sales

James made it all easy for me accommodating my times to suit

Sales

Harvey Sandhu worked so hard to be help me find the car I wanted. Patient and kind without being pushy. Excellent service

Sales

The sales person Craig helped me at all stages of the purchase which made it easy for me to decide to purchase from BMW ... Louise the finance person was also very helpful and a polite ... neither were pushy sales / finance people..

Sales

Again professional team making the process hassle free

Sales

The car was beyond the minimum specification and did not disappoint in any way.

Sales

Ed was very knowledgable and helpful, nothing was too much trouble

Sales

James & Dave in the Coventry branch we're really helpful, not too pushy and delivered exactly what I was after

Sales

Richard made the whole experience smooth and exciting. very efficient.

Sales

salesman was spot on