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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Meet the team

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Sharon Rickers

Head of Business

Mark Harris

General Sales Manager

Satvir Atwal

Used Car Sales Manager

Louise Arnold

Senior Business Manager

Oliver Clements

Business Manager

Karen Wilson

Business Manager

Alex Zawadski

Business Manager

Dave Froggatt

Aftersales Manager

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Didn't experience any problems from beginning to end

Service

very satisfied as expected from bmw.

Service

I had a lift to work nice and early (you often struggle to get a loan car which is a pain)

Service

Was kept informed during that whole sales process and very reactive with any questions that I had

Service

I had an issue which was resolved quickly.. though it was a little inconvenient

Service

Staff very helpful and pleasant surroundings

Service

Benn. He is always helpful.

Service

Given option to deal with issue

Service

Great comms and job was done perfectly

Service

5 stars purely down to charlie & ben top guys.

Service

They fit my needs

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Attention to customer satisfaction is of a high standard. Very timely response

Service

From the moment I arrived I was welcomed and made to feel valued.

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Everything I was told would happen, happened without any problems

Service

Very good personal service

Service

I had a lot more chasing to do personally with BMW finance, termination of my previous agreement too early, vehicle collection.

Service

Easy to biik and kept informed throughout

Service

Happy

Service

They have handled the car very well, given that the car keeps faulting

Service

The staff are very friendly. The work is carried out to a satisfactory condition.

Service

All requirements were met efficiently

Service

They did exactly what they promised, in the time they agreed ..... and gave me a discount on the estimated costs.

Service

apart from the issue they had with the phones service was excellent

Service

Prompt response to issue. Excellent reception and greeting. Quality of work.

Service

On collection of vehical was kept waiting 20 minutes whilst the contact was on phone, should have passed me over to another service person

Service

Staff were honest which is very important. Everything was just as they said it would be.

Service

Minor issue on pick up immediately resolved

Service

Great

Service

Good friendly people and prompt efficient service

Service

Benn really looked after us very well

Service

Kept well informed of the progress. Car actually ready earlier than expected

Service

Kept up to date with progress

Service

Good post-MOT discussion, and advice. As always, Ben is considerate and thoughtful in setting out options against practical considerations. Certainly, Ben is someone I trust, and I can confidently recommend to others.

Service

For first time, I felt the staff member (Benn) really was supportive and cared about my needs and ensured Quality service. His behaviours mean that I now consider Coventry Sytner my go to place for everything!

Service

I was attended to in a timely manner and the communication was excellent.

Service

No faults found

Service

I had a strange fault on my car, which took time to find. I was kept informed at all times

Service

From start to finish they were superb

Service

Good communication & courteous staff.

Service

I was informed by phone that I required a small service of £260, upon arrival and to drop my car off, I was informed that it's actually double. I don't feel that this is right to tell the customer it's my fault, for not checking it correctly.

Service

Everything to make customer service flawless was really truly a great overall experience staff were amazing open and honest about all things BMW a breath of fresh air in this day and age so Thank you from me to all of you .

Service

Ladies at reception were welcoming. I got offered a drink which was good to See. I did decline as I was fasting. Zaib was very professional and helpful. This was my first time I had to deal with having car serviced and he made it easy

Service

All aspects of the service were explained clearly without fuss.

Service

VERY EFFICIENT SERVICE CARRIED OUT QUICKLY

Service

Sytner and staff were all very professional and polite. Customer service was good.

Service

BMW are a professional company, unfortunately they do not cater for motorbility customers who need a car big enough for wheelchair customers when their personal car is in for service/recall.

Service

I was greeted professionally and explained what the service involved and how long it would take. Car was completed early and was handed over clean and completed.

Service

Always get good response and backup.

Service

Great service from Hollis the service advisor. She's communicative, calm, informative and very helpful.

Service

Coventry local service agents and supporting facilities were excellent but see below for comments on remote booking system.

Service

Very efficient and professional. Lovely ambiance and facilities at the dealership. All staff extremely polite and welcoming.

Service

Chap was very pleasant.

Service

Ben gave excellent service

Service

Everything was carried out satisfactory. Car also valeted.

Service

.

Service

Very flexible, car was serviced and I was made aware of what was done, through video.

Service

I would have been completely satisfied if I hadn't had to wait for over 10 mins to be given my key. My car was only in for the brake fluid to be changed & I was sent a video advising everything was ok so I don't know why I had to wait.

Service

Everything was done as discussed and within agreed timeframe. Excellent communication, advice and support received from service advisor. Thank you ??

Service

Disatisfied with service, vehicle is a mobility car, arranged collection & drop back, emphasised the car would need to be back no later than 3pm collected at 9am car returned eventually at 3.25pm service light still remains on (not turned off) poor!

Service

It's the same every time...service team try to help but poor service workshop teams make such a mess and don't complete the work up to a high standard. The car shouldn't need it doing in the first place and that's where BMW need to REALLY sort things

Service

BMW paid for the parts & only charged for the labour due to many problems I've had with this car since I bought it as a used car. Because both my husband and I bought both our BMW's from Synter and have all servicing done there, we r looked after.

Service

We had exceptional service from Harvey Sandhu and the workshop team as they went out of their way to put a new tyre on our car when we turned up on spec quite late in the day.

Service

Estimated time of work kept to

Service

See above and my service charge was less than I expected.

Service

Service rep knowledge was poor Plus Why do you keep changing settings, in this case the lights from auto again.

Service

Service was carried out efficiently and promptly

Service

I was looked after pretty well

Service

A great service as always!

Service

Hassle free rectification of a warranty issue. The process of leasing my vehicle last September was excellent. I dealt with Ben Sharma who was brilliant from start to finish.

Service

They did what was required,at a reasonable price for a dealership,in the time that was stated and everyone I had contact with were very professional.

Service

I have had my car(s) serviced at multiple BMW dealers across the UK. Sytner Coventry is by far the friendliest.

Service

As the previous answer - including the ability to log onto wifi and work while I was waiting for the service to be completed.

Service

Very satisfied but I think the price could be looked at , bring it more inline with the rest Would make it more attractive for more people to purchase a BMW

Service

Keeping me informed about my vehicle when ready. Offering car wash. Offering drinks. Being very friendly all the staff.

Service

Andrew Lee was good.

Service

ast attendance at dealership was for warranty service and came away having received an end to end professional customer service experience.

Service

Please on how i was treated and how they solved the issue

Service

VERY EFFICIENT AND FRIENDLY SERVICE

Service

I am happy with the service

Service

Agnes and Coventry BMW have always has been very attentive and provided excellent service. It is a shame that Leicester BMW are unable to replicate the service given by Coventry BMW.

Service

Ok

Service

Was kept informed of everything that was going on.

Service

Ed was very knowledgable and helpful, nothing was too much trouble

Sales

Richard made the whole experience smooth and exciting. very efficient.

Sales

James & Dave in the Coventry branch we're really helpful, not too pushy and delivered exactly what I was after

Sales

salesman was spot on

Sales

Excellent experience right from the start to the delivery of my New BMW X1. Edward Howard kept me updated throughout the entire process and every thing was soo smooth and Edward was very good and approachable. Thanks Ed.

Sales

A great service, end to end communications and no problems - a fantastic experience

Sales

Jordan was attentive to detail and listened to my thoughts as to what I think I wanted

Sales

The salesman and business manager worked hard to find the right car for me. They kept me updated and provided a very high quality service.

Sales

Was easy making decisions about the car and optional extras. Kept me up to date with the delivery timescales.

Sales

Sytner Coventry, in particular Harvey and Mathew, provided a first class, professional service from start to finish. It was a pleasure dealing with them both and I wouldn't hesitate in recommending them or this dealership to family & friends.

Sales

Really friendly service

Sales

Outlined everything I needed to know without being over powering

Sales

communication throughout process v good. professional staff with high levels of customer service and knowledge. my 4th car from this garage so I will return for both mine and my wife's next car and continue to recommended them to family/friends

Sales

Not able to fault anyone or anything during the experience.

Sales

From start to end Sean felt with me professionally, in a timely manner he is extremely knowledgeable and I couldn't be happier

Sales

We are satisfied , Harvey was very good.

Sales

My experience with your sales executive throughout my time at your BMW center in Coventry was a superbe time for me, she was kind, helpful and very supportive throughout my time at your Coventry Center,I am disabled and her understanding was so good

Sales

Great team and Ryan Rees is knowledge and customer focused

Sales

Can't fault my experience of dealing with BMW Coventry at all

Sales

Fair, helpful, polite

Sales

Very satisfied with everybody who assisted me with the change over of my motability vehicle, Who catered for all my needs with their friendly and pofessional attitude.

Sales

Service wasn't great, very slow and uninterested i found when I enquired about the car

Sales

What can I say, we have always been looked after from all the staff,Ed,Dave and Alex especially and not forgetting the ladies at reception and who make a lovely cuppa and biscuits

Sales

We where very satisfied with our experience at the centre . They treated us with the utmost respect and gave us plenty of time to think about our purchase without any pressure.

Sales

Was made to feel very special.. treated very professionally... Love all the little touches.. cappuccino.. viewing booth etc.. would highly recommend!!

Sales

Everyone went out of their way to make this experience as pleasant as possible for us.

Sales

Excellent shown all controls and never pressured to buy .

Sales

The sales staff answered all my initial questions promptly, arranged test drives at my convenience and were very professional throughout. They kept me informed regarding delivery and were there to ensure that I was completely happy with my new car.

Sales

Exellent service

Sales

Richard Allchurch made my buying experience through BMW a very smooth and painless one nothing was too much trouble and he was always available if I had any questions at any time.

Sales

The above answers this question. Thanks BMW coventry

Sales

The salesman that dealt with me (Ed) was polite not pushy and dealt with me from start to finish.

Sales

Very happy with the vehicle