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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Meet the team

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Sharon Rickers

Head of Business

Mark Harris

General Sales Manager

Sandeep Singh

New Car Sales Manager

Satvir Atwal

Used Car Sales Manager

Louise Arnold

Senior Business Manager

Oliver Clements

Business Manager

Karen Wilson

Business Manager

Alex Zawadski

Business Manager

Dave Froggatt

Aftersales Manager

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Again Benn was very helpful, he went off to find out about a product I had which Sytner didn’t sell in order to help me

Service

Check battery my stuff In boot not been move

Service

Mechanics did a good job of checking car and replacing tyres. However, representative did not even know the colour of my car when I came to collect. When you pay for premium service you expect more.

Service

See above. Kept me fully informed. Great contingency plan if my car could not be fixed

Service

Did all that was needed and bits I had asked for and finished the work before the deadline that I had to leave by.

Service

From Receptionist to the service department was great customer service

Service

As noted above. I had to repeat the journey to the garage because of the tyre pressure notice on the dashboard which I could not get rid of. The tyre pressures remained low after the first visit.

Service

Any concerns, that I might have had, were fully discussed and taken care of.

Service

As above.

Service

Quick and precise, The new video of your work on the vehicle is peace of mind

Service

All issues taken care of and everyone is polite/cureous

Service

it was efficient

Service

Fast repair

Service

I was unwell on the day of service so had been unable to pick up the car that evening - they were happy to keep the car overnight and when I arrived the next morning drove the car to right outside the door to pick up. Felt service went the extra mile

Service

Fantastic staff, very friendly and knowledgeable... in particular Zeib Aurang ... outstanding service despite very difficult situations with regard to my vehicle.

Service

Everything as discussed , no surprises

Service

The people are so helpful and they have kindly offered me a place to work without impacting my schedule

Service

Very satisfied because of the timely nd stres free manner in which they handle basically every thing.

Service

The service I received from Benn was first class.

Service

Great customer service and very polite staff

Service

As above

Service

All work carried out as requested, car cleaned and returned in immaculate condition,

Service

I was made welcome and looked after

Service

When collecting the car it had not been cleaned and whilst this was spotted before I got the keys it meant a delay in taking the car away.

Service

Friendly staff who were knowledgable

Service

Good service, very knowledgeable and provided a full diagnosis

Service

The maximum satisfaction you can get from your expectations.

Service

Everything was done as per schedule, ready when i needed it everything was fully explained .my service advisor to which who,s name i cannot recollect went out of his way to assist me even to getting me a replacement wheel nut that had been misplaced

Service

EFFICIENT

Service

They said exactly what they done in a friendly manner in a reasonable time period

Service

having just bought the car, found the health check very informative. Emma Doyle who dealt with my repair handled it very well, gave me the relevant information i needed, car was presented following the complementary clean and vac as new. excellent

Service

Car was ready on time. Service staff very helpful and friendly

Service

Customer service was very good,I work in a public environment and know the quality of good service,but quality of service is not what I expected from BMW ,esp the leaving of a black screw in the back seat.

Service

brilliant organisation and staff

Service

Easy to book and service carried out with no disruption to my normal daily life

Service

Good service and was on schedule. A little pushy to buy tyres for £195 a piece which again can be bought fitted for £125 elsewhere. (Same make and model of tyre) even when I said no several times

Service

No complaints what so ever. I've become use to this high level compared to other services on my previous non BMW cars

Service

Was left waiting at times - without explanation until afterwards. But Ryan and Louise were very professional

Service

Good customer serviceHealth check providedI was given a lift to work My car was given a proper wash

Service

Great service thanks. Especially Zeib

Service

Pleasant staff and I have every confidence in the team and their work

Service

While u wait was lengthy

Service

No messing, did what I requested,

Service

Received a video report with all the finding, was kept informed by my point of contact, it was great customer service.

Service

On a visit to replace tyres, a mistake was made in ordering new tyres.g I had to wait one hour in the Centre on my visit before learning about this this and had then to go home and return later in the day. Job was eventually completed OK.

Service

+: personalized video showing the oil actually being drained -: I did ask if any software / calibration updates would be made on the car and got told no, just to learn a few days later that BMW had shared a DCT software update with its dealers

Service

I am slightly disappointed on the fact that i have repeatedly been contacted for offers and MOT deadline but never to be told that my service package is expiring at 50,000miles. Incould have avoided paying £400 extra for nor reason !

Service

Happy with experence

Service

Only one thing service book was not stamped

Service

Great overall service by friendly staff.

Service

The booking and service at the garage were very good.

Service

All the work was completed and I was kept informed by Ben on all the progress as it happened

Service

The atmosphere in the centre when you walk in was friendly and welcoming.

Service

Totally on the ball.I explained what I required and the sales department gave me just the answer I needed in quick time.

Service

Same reason as in the top box, I wouldn’t mind but I don’t have time to waste going back and forward trying to get my car fixed, and rude manager who can’t be assed to talk to customer

Service

Agnus and Matt were fantastic in helping me through my first car service with BMW. They were constantly updating me on the progress of the service and were both friendly and happy. Pleasure to see! very good customer service from both!

Service

What can I say. It’s always excellent and this time was no exception. Staff are great, service is great, just brilliant.

Service

We booked our car in for two new front tyres to be fitted, the booking time was 9.30am, which we adhered to. The fitting took two hours, and then at 11.30am the car was put in a queue for a wash. We couldn't spare any more time to wait for the car

Service

Work done on time, and was happy with our agent.

Service

The Service team was very helpful, they explained what was going to happen and how much it will cost. They managed to explain any query I had.

Service

Car runs like a dream

Service

Agnes gave me her personal attention and kept me up to date throughout the day and was very pleasant to deal with.

Service

Did everything that was asked, clear communication

Service

As a regular customer , I expect and receive a first class service. Well done everybody,

Service

The BMW service team were professional and cortious to my requirements, working around my availability.

Service

They gave the car back in good time

Service

Video produced and honest conversation

Service

I was kept in the loop of what was going on.

Service

Need to learn how to make good espresso.

Service

Ben Hetherington provides first class service

Service

The service I received was great, however I think it's a bit overpriced.

Service

Everything went very smooth

Service

to use your own words"everything completed to my satisfaction"

Service

Found my car rear light broken after the service. When inquired they said must be before car was given to them as their inspection video showed that the light was damaged though their visual inspection report did not identify this.

Service

Engine management light on after service, car not washed or vacuumed .

Service

Damage rectified

Service

This problem wasn’t fixed

Service

Pleased with all round service and aftercare.

Service

Found yourselves really well organised. Very helpful staff who even arranged for my pick-up. I was kept up-to-date on progress and my car was handed back well before the time normally any other service provider will take. Great service, keep it up !

Service

I was kept informed of the progress including a video from the engineer and the price was quite reasonable

Service

Benn is extremely helpful and goes over and above my asks to ensure I get what I need.

Service

Your staff were very help full and handled the service in a very professional manner.

Service

Very happy

Service

Staff very helpful, welcoming and knowledgeable - work done on time and all questions clearly answered.

Service

all work requested was completed.

Service

Took 2 visits to get original issue sorted. Exhaust section replaced due to failed weld. Exhaust system still clunks when heavy cornering. It didn't do this before I visited dealer. Run out of patience and so will get fixed at BMWindependent garage.

Service

Great service, space to work while waiting. Free coffee and car wash. Pleasure to do business with.

Service

I was confident that the repair and service that I received was first class

Service

Hollis was excellent and very professional with how she dealt with my service issue

Service

Both members of staff that dealt with me went the extra mile to help me.

Service

see above. all was done efficiently.

Service

No courtesy car was available, but still a fantastic service.

Service

Service process was slick and convenient

Service

David Adlard is the gentleman who has dealt with every step of my first motability experience..he has been excellent..knowledgeable,calm,kind,and very professional.

Sales

As above, you need to change or give your bmw sales assistants more customer relation training. The service I received at Peugeot was (old car) was far better friendly welcoming service. And they were honest.

Sales

Great hospitality at the centre and efficient ordering of the car. Delivery was seamless and car fuelled as courtesy to customer. Felt valued as a customer.

Sales

Back windows should have been fitted with the darkened glass. Had to return to have this done. Excuse that I was in a hurry to have the car was not accurate.

Sales

Ed was very helpful throughout the process. Any and all questions i had were answered well.

Sales

As a customer - felt valued.

Sales

Faultless experience.

Sales

As stated before and the professional service and staff made us feel confident and reassured that it was the right car for me.

Sales

Very happy, Ed was amazing, I now have the car of my dreams, build and designed to how I wanted it, the options on the car are very good, even without paying extra you can tailor the car.

Sales

the whole process was stress free and a pleasure to experience.

Sales

Harveer Sandhu again made everything effortless. From the moment we walked in to working out all the deals, to the day we came and picked up everything was designed so we could walk in and walk out fully satisfied

Sales

nothing too much trouble.

Sales

good efficient service

Sales

Over all fantastic

Sales

A* service

Sales

Kept us informed every step and we’re very prompt in getting the car ready for the date we were told

Sales

The sales guy Harvey made such a pleasant experience from the word go and kept me informed of the build time right up till collection day.

Sales

From day one Harvey Sandu at Coventry branch has been wonderfulResponded to every contact I made, even the stupid questions got answered in a polite way, the guy has a future within the motor sector

Sales

Because it was a 5 star experience

Sales

Salesman Mr Jeff James at Sytner Coventry is always very knowledgeable and experience in his handling of our purchases.

Sales

I was given notified of all stages of my order

Sales

The advisor & colleagues i know are very helpful & friendly

Sales

Excellent service, Harvey Sandhu (Coventry Sytner) was very impressive.

Sales

It was very professional and welcoming

Sales

We went in one day and sorted the finance , then picked up the car the next day. You can’t do better than that. Thank you Alex and dave

Sales

Sales staff were friendly without being pushy. They listen and understood my requirements and provided me with what I required without fuss.

Sales

Outstanding in every way, from reception through to Sales executive and Senior management

Sales

Always a pleasure. I feel listened to and respected and the staff are attentive. Special mention goes to Harveer and Olly in sales and Benn in service. Very professional and making purchasing from you a good experience plus they know me quite well

Sales

Treated with respect. Honest saleswoman. People worked hard to get me into the vehicle I wanted, at a competitive price point.

Sales

As mentioned above - the entire experience was made simple and a pleasure. Just how collecting a new car should be!

Sales

Kept me informed without going over the top