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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Meet the team

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Sharon Rickers

Head of Business

Mark Harris

General Sales Manager

Sandeep Singh

New Car Sales Manager

Satvir Atwal

Used Car Sales Manager

Louise Arnold

Senior Business Manager

Oliver Clements

Business Manager

Karen Wilson

Business Manager

Alex Zawadski

Business Manager

Dave Froggatt

Aftersales Manager

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very efficient and friendly service.

Service

On time and a video of the car on the ramp

Service

Same as above, easy and impressive process.

Service

On this occasion I was only in for MOT and everything went smoothly and the car was ready when promissed.

Service

I thought the guy on the arrival car park was a good addition and Agnes went more than the extra mile. Many thanks all.

Service

Very good communication, kept me updated whilst the car was being serviced

Service

Hollis was very helpful and was always easy to get in contact with and gave me frequent phone call updates. Hollis was able to quickly arrange an alternative vehicle to use whilst my car was being worked on

Service

Car was returned clean and tidy the pick up return paper work was all very efficient.

Service

First class service

Service

I got great service

Service

Efficient, courteous

Service

Staff are very helpful and know our needs and help us choose new cars

Service

So much better than Sytner Leicester!

Service

Service performed whilst I waited in the correct time allotted.Video proof of tyres and brakes provided.Pleasant waiting area.Very pleasant staff.

Service

Local dealership and staff are fantastic.

Service

Sytner Coventry always provide the best customer service I have experienced at any BMW dealership. My only comment would be that it takes to long to book with a loan/courtesy car, in this case, over a month.

Service

As above

Service

Because I have had good service

Service

Simply because they tell you what they are going to do and they do just that

Service

Friendly professional greeting as always. Discussed requirements. Completed on time. Vehicle handed back professionally.

Service

My car was booked in for 1:30 and I was waiting. No-one came for my keys until some time later which meant I was on site for two hours rather than the 90 minutes turnaround. I would have left and returned later had I known.

Service

All done very quickly and easily.

Service

Very good

Service

.

Service

When I bring it in it’s all made very easy and relaxing.

Service

Had to wait several weeks for courtesy car to be available. Main gripe was that I was given a dirty courtesy car for the second time in a row. Hollis then had it hoovered before I took it. I have made Zeib and Arrash aware, apologies were made.

Service

I was welcomed by the friendly staff. The service team member came to greet me personally.

Service

It would be a 5 if only you had cleaned the boot

Service

On this occasion I was completely satisfied, easy to book in, great service from start to finish. In particular Zeib Aurang assisted with booking in and out, I really appreciate his approach and assistance.

Service

Friendly staff and great service

Service

When my car was being serviced the video sent by the service team was really interesting and good to know before picking car up if there were any problems before arriving .

Service

work carried out to time and costs agreed

Service

Service was great and no problems.Salesman went the extra yard to make sure I could test drive before purchase and fast delivery after order

Service

Service etc is well organised, with good assistance, and advice on what is required.

Service

Ben was excellent.

Service

Work completed quickly and efficiently. Great video showing condition of the car.

Service

Smooth efficient process

Service

Car returned back like new

Service

Everything went smoothly

Service

Friendly courteous staff

Service

Work carried out on time and was at a convenient time of the day for me.Good service from the bmw employees.

Service

Friendly and personable customer service as usual, there were some minor delays on one of the repairs being carried out but this was made up for by having the car delivered to my workplace and the offer of reimbersal of taxi fares.

Service

All sorted

Service

Unexpected Repair needed

Service

At Sytner Coventry, the advisor Benn Hetherington he understood what I wanted and made me happy every time he served me

Service

Friendly

Service

Very quick and efficient from arriving to leaving. The car was returned in beautiful condition.

Service

It went to plan in terms of time and the car was correctly serviced.

Service

Very professional, I loved the personal touch of my new car in its own delivery bay and Craig sitting with me going through the controls and explaining everything - even down to a BMW app that can control the car.

Sales

Fantastic sales support, friendly and attentive sales team

Sales

Clear hand over of vehicle. Clear explanation of basic vehicle controls and polite ans friendly staff.

Sales

My sales person Harvey was very helpful and courteous

Sales

As above. Faultless.

Sales

Extremely satisfied - Harveer Sandhu was excellent throughout the process.

Sales

Customer experience is 2nd to none!

Sales

From the staff on reception to the sales person who closes the deal. It's service with a smile with a professional attitude.

Sales

Again Harvey made things easy and worked around my timings.

Sales

Again missed a very important piece of information

Sales

Purchasing a premium car made really easy. Nothing too much trouble.

Sales

Jay Abotts at Coventry Sittner guided me through the whole process in a friendly informative way using his product knowledge and experience.

Sales

The fact that I was left alone long enough to make my decisions and not pressured but not forgotten also.

Sales

provided everything I needed to know