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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Meet the team

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Sharon Rickers

Head of Business

Mark Harris

General Sales Manager

Satvir Atwal

Used Car Sales Manager

Louise Arnold

Senior Business Manager

Oliver Clements

Business Manager

Karen Wilson

Business Manager

Alex Zawadski

Business Manager

Dave Froggatt

Aftersales Manager

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

very professional

Service

Service was done but apparently i needed more doing to the car as towards servicing that having booked the appointment online i was not aware of.

Service

Really happy with service, Benn Hetherington has been lovely from start to finish.

Service

Job well done plus I had a courtesy car

Service

I believe that the service receptionist (probably not the correct word!) was the most helpful I have encountered in over 50 years of driving. Well done.

Service

Great communication, always kept up to date with the progress. Very professional staff.

Service

The problems were finally resolved after way too many visits and way too much of my time. I was compensated fairly for the hassle.

Service

Never received a replacement car when one was required.

Service

helpful

Service

Expediency, my vehicle was submitted to the dealership after breakdown fixed the following day and returned the day after.

Service

As above. Plus Car was completed on time at the price quoted.

Service

All works OK, and looked after well by Zeib Aurang Service Advisor.

Service

First class

Service

Great

Service

Pleasant waiting area kept updated as service proceeded and repairs were done the next day

Service

Never had any issues

Service

Zeb made sure my car was ready earlier for me to collect

Service

Excellent customer focus , the teams at both Coventry and Solihull are always pleasant and helpful, as a customer I feel valued.

Service

Great customer service and friendly

Service

Great service all round

Service

Great service as always.

Service

Completely satisfied, apart from the price

Service

Took great care of my new car, listened to the customers needs and addressed all concerns.

Service

The team is always polite and personable at Coventry

Service

It was a good service

Service

Very friendly and efficient service

Service

Fully informed of progress throughout the visit

Service

I have had some issues resolved which im happy with

Service

Repeat problem not resolved. However Kelly Russel aftercare sales manager is superb

Service

Service is excellent but costs are not competitive compared to independent garages

Service

very polite agents

Service

Would have given a 5 if the navigation had been updated for me whilst in the centre rather than referring me to BMW connect to DIY.

Service

This is the first time I have used Sytner in Coventry but certainly won't be the last.

Service

My new X5 has had to be returned for warranty work which has been handled excellently by Zabe in the service dept. Unfortunately my car was returned to me with a dirty leather drivers seat which I think is careless.

Service

Mostly a very good experience. If there is a negative it is the waiting around but I guess that it is unavoidable.

Service

Excellent welcome by staff, and work on the car always 1st class

Service

Overall happy with the level of service and advice given.

Service

No issues at Coventry

Service

I always go there, very good service

Service

I informed them of a situation, cooling warning prior to the service but did not look at it! The warning continued after service. Makes me think whether the service actually carried out correctly!!!

Service

Quick, easy, got my car cleaned. Great stuff.

Service

The team at Sytner Coventry are great to deal with - very friendly & helpful.

Service

MoT & brake fluid change only but performed efficiently with a car wash at the end.

Service

Good communications , nice polite staff and a cured car .

Service

Happy with quality of service, I was surprised to be asked to fill the courtesy car with fuel considering I was only doing 20 miles. Had courtesy car before and not asked to do this before. The fact I paid over £500 for service should cover this?

Service

Good job with no delays

Service

Completely satisfied. Knowledgeable staff who make the experience stress free.

Service

I was very well looked after by the reception staff and Matthew Marsan, I could have found the same vehicle for considerably less though

Service

Really good service today.

Service

Top class.

Service

The CS Charlie is nice, but whole experience is bad

Service

My car problem was dealt with in a very professional manner and I was kept up to date on the progress of my car

Service

They did what they were asked to do and it was generally hassle free.

Service

Everything was fine but its still a very expensive oil change.

Service

You resolved my air con issue, even thought my car was out of warranty, as I thought it started showing a defect after re-call work, even thought I left it a bit late to report, so you were very kind giving me the benefit of doubt.

Service

Warm welcome from Reception, and then from Agnes while Zeib was busy. Z then took over and ensured the whole process went smoothly and as anticipated.

Service

Very professional service from start to finish, was kept informed at all stages

Service

I was well looked after, they provided me with a office to enable me to work rather than working from coffee shops, the service man was great in his approach, explanations, he kept informed, offered solutions/alternatives and not pressurising me

Service

the car was serviced on time with no waiting

Service

Great service from Agnes. Always helpful and friendly.

Service

The reception and service staff were friendly and efficient

Service

Don't think the rep could of done more to solve my issues

Service

Very satisfied apart from having to hamg around all day waiting for car to be repaired. Shame you don't offer collect and deliver service anymore

Service

Did all requested and more. Took a real interest in needs of the car and customer.

Service

As I have had a few issues with my car, they have been sorted quickly

Service

The service adviser very understand what I need and provide me excellent service and ease my concerns

Service

Again no problems with a lovely service video of the checks made to my car.

Service

Excellent customer service.

Service

Very friendly and will keep you updated with offers

Service

Vehicle wasn't cleaned as well as last time.

Service

I've tried elsewhere and always end up coming back to Sytner Coventry, nice staff, great service and no nasty surprises.

Service

Benn Hetherington provided outstanding customer service. He went above and beyond to ensure all needs were met. Very swift and competent service. I will be requesting Benn 's assistant if required in the near future.

Service

Fantastic customer service from all staff. They really made me feel that my business was important to them , and are always prepared to try and exceed your expectations.

Service

I was treated very well. On time with the service.

Service

I have been released with a car with front cracked alloy wheel. The emergency centre promised me a rental car in the morning in 7:30, but I didn't have it. Call them back and the next day team was not aware of this, so I have been late for work.

Service

Vehicle service completed & report on repair supplied

Service

Good attention since the warm welcome in the car-parking, receptionist and the staff who were looking after my appointment, very gently and efficient team.

Service

Like I said before, never had any issues. Always been quick and responsive and happy to help.

Service

Helpful friendly staff, relaxed atmosphere. Prompt service.

Service

y visit was to Sytner Solihull

Service

Courtesy cars seem to be a in short supply, meaning I had to arrange lifts to pick up and drop off the car.

Service

Staff were polite and personable but ultimately let down by the quality of work carried out.

Service

I was really pleased how agnes assisted me with my vehicle, she is an asset to the company

Service

Good reception and workmanship

Service

David Evans provided a professional service. I have previously been the owner of 3 Mercedes Benz vehicles and Dave's excellent sales techniques won me over and explained the features the car offers and how they are different Mercedes.

Service

Hollis is an excellent service advisor and creates a hassle free experience for me every time. A true credit to the dealership.

Service

They were efficient at what they did.

Service

Knowledgeable and friendly staff

Service

Friendly, professional and timely service

Service

Booking, updates, communications and the poor team who did an amazing job of valeting the car after a long weekend of equestrian events....

Service

The people listened and acted on my concerns.

Service

Very satisfied, service team really helpful.

Service

Great customer service. Kept me updated through out the time my vehicle was there. Just one thing i do not like about that site. The car park is always busy.

Service

Great complimentary car wash/vac service . The car was returned spotless

Service

Service as always was good, but marred by above experience

Service

Hollis organised an immediate appointment and ensured everything that was promised in terms of repair and timing happened as promised.

Service

Good service from staff. Kept informed.

Service

Helpful, honest and polite

Service

The mechanic came out in the car with me to understand the problem

Service

You get a video of your visit and a full explanation of the issue

Service

Complementary car wash not done and service was behind schedule

Service

No fuss or bother

Service

Because I was plus.. my service supervisor arranged a lift for me back to my house, very helpful.

Service

Because it is true

Service

Sytner Coventry always provide a solid service. My car was in for a 1 year health check so it was in and out.

Service

Car was washed as normal but returned with light scratches that were not there before. I believe water wasn't changed waited 20 plus minutes waiting for car that's why I think it was rushed. Offered to polish out scratches not happened yet.

Service

ALLWAYS TREATED WELL & NOT HAD ANY ISSUES WITH MY X1

Service

I thought the staff were very helpful.

Service

Very efficient and friendly

Service

My service plan is coming to an end and there is nothing to replace it. If I cannot plan and budget for my BMW service I will use other providers.

Service

No problems at all

Service

Very helpful

Service

Not good. During the handover, I was just handed my key and pointed were my car was. When I tried to test my car's navigation it was asking for a code.Good thing I tested it and not went off immediately. It took them at least 45 mins to fix it.

Service

Very efficient!

Service

Faultless, quick and efficient

Service

Jason Thompson took the time to listen to my needs and provided insightful information throughout.

Sales

Helpful and informative staff.

Sales

Special treatment throughout

Sales

As a returning customer I notice that the high level of service has never dropped. Some staff recognise me and know my name despite the fact it may have been a year or so since they last saw me when purchasing a car.

Sales

A great, informative and enjoyable handover, the car was prepared well, the documentation and handover process was seamless, customer focused and clear - every individual was pleasant and focused on keeping the customer happy throughout the process

Sales

The salesman could not do enough for us he was such Professional and so curtis

Sales

The service was excellent

Sales

The agent was very helpful and went on to explain everything one needed to know or understand

Sales

Just very happy with everything

Sales

Very satisfied, James Letterese was very helpful.

Sales

Service received from the salesman David Evans.

Sales

all done remotely and delivered directly to me, painless.

Sales

Like already stated, the ease and professionalism.

Sales

Harvey Sandu always kept me informed throughout, even when I was away in Canada.He was always very amenable and professional in his manner. A credit to the dealership. Left me in no doubt that if I was unsure of something to get in touch.

Sales

Attention to detail and great communication with sales rep Harvey

Sales

Outstanding customer service in particular from Harvey Sandhu.

Sales

Over the moon with my new car and the service that was given to me prior.

Sales

I so wanted to give "completely satisfied" as the sales guy was absolutely great. But there was one thing that really disappointed me albeit such a minor issue. For the 1st time ever & buying a £35k car, I got a measly 1/4 tank of petrol. Awful.

Sales

overall experience of buying a car is made simple.

Sales

Peymon Arabpour made the process easy for us, his communication with myself was on point. Any questions or requests I had Peymon ensured he made it happen, he also went the extra mile for me on the deal, which has convinced me BMW are the cars for me

Sales

Swift, helpful service

Sales

staff prepared to go the extra mile

Sales

Great service

Sales

Helpful, efficient, excellent communication

Sales

Everything I wanted was achieved with the minimum of fuss, and everything was explained as I went along.

Sales

First car ordered damaged pre delivery. Second car fine.

Sales

Again , the times when I thought I wasn't getting through with what I was wanting bmw ensured the right people weee on hand to talk

Sales

Sales staff extremely helpful without being pushy

Sales

No Major issues with purchase and handover

Sales

Excellent communication and service throughout the whole process.

Sales

Light airy and very pleasant staff. Good coffee not sure about tea as I don't drink tea.

Sales

I absolutely love it !

Sales

Harvey made everything clear and simple.

Sales

Ensured that I got the best car for my needs.

Sales

Harvey Sandhu was excellent throughout the purchase of my car. An asset to BMW

Sales

my first time of buying a bmw and i am extremley pleased with the whole experience exceptional ..

Sales

Friendly and efficient service.

Sales

James Letterese made this possible not pushy and extremely knowledgeable David Adlard was extremely helpful

Sales

From placing deposit to collecting the car took only one week and everything went smoothly.

Sales

There was a few bumps along the way which were annoying and unnecessary. Once Jason had taken over everything went completely smoothly.