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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Meet the team

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Joe O'Gleby

Head of Business

Mark Harris

General Sales Manager

Satvir Atwal

Used Car Sales Manager

Louise Arnold

Senior Business Manager

Oliver Clements

Business Manager

Karen Wilson

Business Manager

Alex Zawadski

Business Manager

Dave Froggatt

Aftersales Manager

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The Service Advisor was good and I would definitely return to the dealership to have future services.

Service

I was afforded transport to go home and advised once my car was ready

Service

I get what I want when I take my car to bmw garage.

Service

Easy to book and the service advisor explained everything clearly. Received video message from technician which was brilliant. Thanks Sytner team.

Service

Looks after customer,friendly.

Service

Sytner Coventry always go above and beyond. Benn the service advisor is very professional. Stuart the technician has an amazing attention to detail.

Service

All the work has been completed in a good timescale, considering the complexity of my case, Zeib took it in his stride.

Service

Communication and flexibility around my schedule made it easy to complete both jobs.

Service

Good service

Service

Easy to deal with when booking, car collection and delivery offered. Excellent customer support.

Service

Good service, knowledgable advise and timely turnaround.

Service

Clear and friendly engagement

Service

Charlie is great, patient, accommodating and communicated well

Service

Excellent to be called the day before by a member of the service team. But, I was met in the car park for handover and return. The end of warranty survey is very reassuring and a good idea.

Service

Zeib is always professional and always goes above and beyond

Service

Very satisfied with phone contact and personal contact once at dealership, Covid-19 safe and not resrictive.

Service

Service assistant Alison very efficient and personable

Service

High level of service

Service

From booking and being provided with a room to work in whilst waiting was 1st class!

Service

Did what they said they would and car was returned in a good state.

Service

I was asked to visit the site so the service team could meet a go through everything with me. All questions where answered and covid restrictions followed.

Service

Friendly staff cannot fault

Service

The staff are friendly and helpful. Ben Hetherington is an asset to your business and always goes the extra mile to ensure you are kept up to date with progress and is an utterly professional employee. In these difficult times with delays on parts.

Service

Friendly and accommodating

Service

Well managed, especially during covid times

Service

.

Service

The service I was given was very informative and professional. Haven't had any problems with the car.

Service

As above and a similar experience when collecting the vehicle.

Service

Always do an amazing job

Service

Awesome

Service

Ben did a great job at keeping me updated about my car, which was brought in for a safety recall on the coolant. He even got me an Uber so I could come and collect my vehicle as no courtesy cars were available.

Service

As stated in previous question the team were more than helpful, with good communication and high levels of service

Service

Charlie was exceptional with his customer service

Service

Zeib along with the other members of the service team have always made me feel welcome and have offered great service with the occasional discounts depending on whether the work is covered by my extended warranty.

Service

Felt welcome and informed at all times

Service

Very tentative staff and very welcoming

Service

The service was done on time and the additional repair work diagnosed was clearly communicated and completed.

Service

The fault with the seat was fixed and I am now monitoring the headlights to see if there is any further water ingress and have been assured if there is it will be resolved

Service

Excellent service

Service

Service on car was carried out professionally and I was supplied with a courtesy vehicle when I agreed to replace the tyres and there was a wait for the rear tyres to be delivered. 10/10 as usual.

Service

Fast and friendly service

Service

My needs were met. The staff were efficient, friendly and attentive.

Service

As above. Special thanks to Ben - he asked when would be a good time to call me with updates so I asked that it was in between my meetings and he honoured this, which was so helpful for me. It's the small things that count, thank you Ben!

Service

Always an excellent job

Service

Drew was really helpful and courteous. While there was one item on my service card that couldn't be resolved that day, Drew was really apologetic and explained that he had to get BMW main office guidance

Service

All ok , car ready on time

Service

Excellent service. Totally satisfied with all of the service and repair matters organised and carried out through Benn Hetherington. Easy, efficient and straightforward communication with Benn, all matters pre-discussed were carried out as agreed.

Service

Charlie provided an exceptional professional and friendly service

Service

Everything was explained and a timeframe was given, that was shorter than I expected.

Service

Benn made the experience seamless

Service

Car repaired

Service

I was very well looked after and kept up to speed with how things were progressing

Service

Professional, friendly and great customer service

Service

No problems encountered with any staff who were all very professional

Service

Regular update progress on car by advisor Benn Hetherington

Service

Professional service completed within the timescale promised.

Service

Car serviced within specified timescales. Friendly service.

Service

Excellent team looking after my car, Simon Yates, George Reeve, Benn Hetherington. Professional and thoughtful preempting any future issues.

Service

I was really pleased with the whole team at Sytner Coventry , they kept me well informed regarding the status of my vehicle and were able to negotiate a good price for all the work completed .

Service

Ben was Really helpful and Honest and has alot Knowledge about the BMW Products you sell

Service

Personal help from service team going above and beyond what would normally be expected.

Service

Everything was sorted out with my car very efficiently

Service

The service was carried out to my satisfaction no complaints whatsoever.

Service

I was very happy with the way my car was checked over.

Service

Very experienced staff especially Benn explained everything in detail.COVID-19 restrictions were enforced very well.

Service

Always helpful. Excellent work carried out always satisfied.

Service

Great service given current restrictions

Service

Very friendly and helpful.

Service

Great communication, helpful staff

Service

Satisfied with the checks carried out, we able to book me in quite quickly

Service

The entire process of booking and organising the visit was easy and straight forward. My appointment was completed within the expected timeframe of 90minutes and with a desired outcome. I received an excellent value service.

Service

Most interactions were with Ben. He was honest, professional and courteous. Most of all I left feeling my time and opinion were important and also that the team took pride in their work and care of my car.

Service

Perfect. Couldn't fault it whatsoever, Drew is a great guy, very informative, helpful, personable, I feel he has gone above and beyond to help me. Very Very good

Service

Very satisfied with the staff

Service

I was not easy to come and get my repaired vehicle personally and there was no one available at Sytner to deliver it back. Nevertheless, they made the effort to find someone and everything ran very smoothly.

Service

Service was completed on time and I was very satisfied.

Service

I had ongoing update from the staff member and I was kept informed of the service status and the car was serviced to a high standards

Service

good experienced staff

Service

No issues. Good service.

Service

The service went smoothly and the health check was very welcome

Service

as above

Service

all went according to plan

Service

On time, regular updates, friendly

Service

All the staff were polite, knowledgeable and make you feel part of the company with ownership. So thank you.

Service

Good customer service

Service

As I said before and I like the videos and the fact they keep you updated

Service

The team in Service, Hollis, Andrew & Agnes are amazing. Although we had a major delay with my breaks supply they kept me mobile and were really helpful. I know Andrew even washed my car for me himself due to COVID staff shortages. Amazing Thank you!

Service

Welcoming member of staff - Drew

Service

Good service provided

Service

All due to the way Benn looks after me and makes sure everything is done right.

Service

Very professional.

Service

Great communication from the garage whilst my car was in service

Service

On time and a video

Service

The person who completed the service on my car was very polite and could not have ben more helpful

Service

Great front of house and back of house teams

Service

All round very professional

Service

Covered above

Service

Benn was exceptional as usual

Service

1st class service.

Service

Competent and experienced

Service

The issue was dealt with in a reasonable time

Service

Ben gave good feedback on issues with car.

Service

Very helpful and supportive

Service

I have always found the service team at Coventry Sytner to be responsive and have a can do attitude towards the customer. Charlie McColgan was very professional.

Service

Good car was done quite quickly

Service

Drew was brilliant really helpful and communication was great.

Service

I went in for a service & they explained everything they would do to my car. They sent me a video which was good too.

Service

As above

Service

As above

Service

Drew was very informative and sorted the issue with my BMW without delay

Service

Didn't have to sit around everything was explaining to me and things that I should look out for the coming months and I also received a courtesy car and my car was ready to be picked up on the time

Service

Customer service was excellent. Covid protocols were being diligently applied. Service levels that I've become to used too from Synter Coventry were maintained. Thank you.

Service

Efficient

Service

Very helpful

Service

Everything is positive

Service

Ben was very polite, courteous and kept me informed at each stage.

Service

Ben was very helpful. I recommend him.

Service

Well looked after

Service

Was a very easy drop off and collection during this difficult time.

Service

Excellent service

Service

Nothing to complain about. Efficient, friendly service.

Service

Zeib Aurang who looked after me was very helpful and explained everything in detail. I couldn't fault him.

Service

Very good to book with great service from start to finish

Service

Charlie was very good kept me informed on what they doing to my car, this was all over telephone conversation due to the situation we are in. I personally missed the face to face conversation and also missed my car being washed. Very pleased.

Service

Ben was fantastic throughout the whole experience, ensuring i was kept informed at all times. Couldn't have asked for better!

Service

Service provided excellent. punctual and managed in good time.

Service

I couldn't fault my visit. Extremely friendly staff and quick turnaround on my car. They also changed my courtesy car when I explained that I wasn't comfortable with an automatic gearbox.

Service

Professional, Polite, and Knowledge of being in good hands.

Service

Looked after very well during service visit.

Service

Absolutely great. The reception ladies were very friendly and helpful.

Service

Same as above

Service

My service and MOT was completed without any problems.

Service

During this visit all issues were dealt with.

Service

They handle with knowledge

Service

The car was booked in quickly and I was notified that the car was ready later in the day as promised.

Service

Booked car for MOT and Service The service was super and MOT carried out efficiently. Big thanks to Charlie to for keeping in contact through out in this Covid 19 situation.

Service

Very satisfied

Service

The problem was fixed

Service

Fast and efficient Professional and friendly Great courtesy car Reasonable prices considering the expertise of the mechanics

Service

Well looked after professional 1st class customer service

Service

Courteous staff,efficient and professional.

Service

I drove into Sytner Coventry with a nail in my tyre and this problem was rectified without any issue. I was reassured by the operative Charlie that he would assess the situation and keep me updated.

Service

Communication is excellent. Text messages, courtesy calls etc.

Service

Good expertise of service advisor led to my queries being explained well

Service

Courteous and prompt attention

Service

I have always found the service given to me excellent. Friendly and helpful. Zeib, who has dealt with me on recent visits is very personable and has called to inform of how things are going and any problems found. Other staff I've dealt with also 5*

Service

Supportive in resolving a problem

Service

This department has always been 10/10 , zaab who I dealt with this time and Ben in the past first class

Service

Excellent service.

Service

Very satisfied as always

Service

ASE was very knowledgeable, will definitely be asking for the same ASE next time I visit

Service

The car was in for a recall so fixed before there was a problem. I asked on the off chance my passenger seat could be looked at and this was fixed for me too so I didn't have to book the car in again.

Service

The personal service was good, together with the identification and solution of a problem of which I was previously unaware

Service

Perfect service received from Sytner Coventry, they dealt with my issues professionally and respectfully at all times.

Service

Kept informed each step of the process

Service

As always they give the customer a high level of service

Service

As above

Service

Service snd attention to detail, helpfullness and politeness

Service

Everything explained and carried out as explained

Service

Went above expectation

Service

Efficient & courteous

Service

No issues. Good communication and work finished on time.

Service

See previous answer

Service

Prompt, professional, clean, save and welcoming All staff very helpful and friendly

Service

Quick and simple to arrange. Courtesy vehicle was ready and waiting for me, no fuss.

Service

Always very proactive experience

Service

All staff polite and efficient.

Service

Work to replace steering wheel was done to a high standard, only took a few hours! Love that fact they send you a video of the health check like Audi do!

Service

As Above.

Service

The Coventry team always are friendly, helpful, knowledgeable and brings confidence that my car is in good hands. Always kept informed on progress throughout the day and checked afterwards all is okay Brilliant service and team effort ??

Service

Ben from the service department kept me informed throughout the day and was very professional

Service

After years of servicing my BMW cars with Sytner Coventry, I've gotten to know the team pretty well. However, I find Mr Zeib Aurang the most passionate, professional and helpful Advisor I dealt with and I couldn't praise him enough. *****

Service

No concern car always runs well

Service

Completely satisfied all of the staff were polite and helpful - as a customer I felt valued.

Service

Very efficient and completely satisfied with the service I received from all of your team members, who are all valued key workers, working in such difficult times for everyone.

Service

I have always received excellent service and support from the service team at Sytners's Coventry. My service advisor Benn Hetherington goes above and beyond in helping me with arranging a service and addressing any concerns that I might have.

Service

Ben was very knowledgeable and made my visit friendly

Service

Car continues to drive like new despite having high mileage

Service

Synter did exactly what they promised and kept me informed at all times

Service

Great service plus you get a video detailing work carried out

Service

Very reliable kept me up to date with what was happening The mechanics are all round professionals and take pride in their work The gentleman who led me through the process was excellent explained everything

Service

As I am retired, live 15 miles from the garage and am the sole driver in my household I much appreciated when your staff arranged pick up and return for me. Particularly during the current pandemic it would have been very difficult otherwise

Service

The car was returned after being given a wash, which I wasn't expecting, and the service rep explained what had been done in a clear , precise and pleasant manner

Service

Well looked after by Rachael on the front desk and Zaib who took care of my service

Service

Service staff are very pleasant, warm and professional. They make servicing your car easy, even under the current circumstances.

Service

Excellent service

Service

Met all my needs

Service

Well looked after by Ben and the team

Service

Service is always of high standards.

Service

There was an issue with the car after I picked it up, but it was delt with a soon as I returned Ben was very professional and got me a spare car immediately when it was clear I needed to leave my car with them overnight

Service

Courteous, efficient and knowledgeable

Service

When dealing with Coventry they are always helpful and professional.....

Service

Alison was great and kept me up to date. The car had to be dropped off at Sytner on Christmas Eve with virtually no advanced notice and the team got me checked in and sorted straight away.

Service

All work complete to high standard and kept updated by the service team

Service

Very satisfied.

Service

Communication and quality of interactions

Service

Even during these hard times they were great, organised in the show room with a one way system and cleaning was continual. Service very professional

Service

There is a recognised process that helps ensure needs are confirmed prior to being addressed.

Service

excellent service

Service

Benn in servicing was brilliant throughout the process.

Service

Friendly service and nothing was too much trouble. Process was made easy and taking delivery was a pleasure.

Sales

BMW Sytner Coventry offered an outstanding and seamless service despite the Covid-19 restrictions.

Sales

Arranging a test drive was easy, filling the paperwork online was easy, and so was picking up the new car

Sales

Given the current covid-19 restrictions I couldn't visit a BMW centre in the same way one normally would however, the experience was still great and I can't fault the team at Sytner BMW Coventry for the service provided.

Sales

All the staff has I stated in my previous answer at BMW Sytner were absolutely fantastic and nothing was to much trouble for them !! Nothing but a truly fantastic performance by all the team involved!! First Class!!!

Sales

Smooth purchase, good experience in the time of Covid

Sales

Good sales and after service care.

Sales

Very happy about my new car and the way everything was handled.

Sales

bmw staff treated me with high regard from the moment i walked into the showroom. the whole experience was most satisfying.

Sales

Attentive, helpful and knowledgeable staff. Informed all the way along and professional at all times.

Sales

All parties of the exchange to picking up new car was carried out excellently.

Sales

Very professional - no issues at all

Sales

Great customer service

Sales

Team couldn't have been more helpful and friendly

Sales

Could find no fault. All staff were excellent and brilliant communication through out the process

Sales

Shame there was no coffee due to COVID.

Sales

I was completely satisfied with the customer service I received, very lovely during purchasing and hand over to car.

Sales

Everybody was just so pleasant and went out of their way to accommodate our budget and requests

Sales

Professional support, prompt answers and personnel availability

Sales

Was kept informed from order to delivery

Sales

COVID safe procedures and very helpful handover staff and excellent service throughout

Sales

No hassles

Sales

Nothing was too much trouble and I was treated with a professional courteous manner. All of my expectations were met and exceeded.

Sales

no problems.

Sales

Even under covid circumstances everything was done efficiently and quickly and was a smooth handover.

Sales

Sales personnel were 5 star

Sales

Salesman was so helpfull