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Didn't experience any problems from beginning to end
very satisfied as expected from bmw.
I had a lift to work nice and early (you often struggle to get a loan car which is a pain)
Was kept informed during that whole sales process and very reactive with any questions that I had
I had an issue which was resolved quickly.. though it was a little inconvenient
Staff very helpful and pleasant surroundings
Benn. He is always helpful.
Given option to deal with issue
Great comms and job was done perfectly
5 stars purely down to charlie & ben top guys.
They fit my needs
Attention to customer satisfaction is of a high standard. Very timely response
From the moment I arrived I was welcomed and made to feel valued.
Everything I was told would happen, happened without any problems
Very good personal service
I had a lot more chasing to do personally with BMW finance, termination of my previous agreement too early, vehicle collection.
Easy to biik and kept informed throughout
They have handled the car very well, given that the car keeps faulting
The staff are very friendly. The work is carried out to a satisfactory condition.
All requirements were met efficiently
They did exactly what they promised, in the time they agreed ..... and gave me a discount on the estimated costs.
apart from the issue they had with the phones service was excellent
Prompt response to issue. Excellent reception and greeting. Quality of work.
On collection of vehical was kept waiting 20 minutes whilst the contact was on phone, should have passed me over to another service person
Staff were honest which is very important. Everything was just as they said it would be.
Minor issue on pick up immediately resolved
Good friendly people and prompt efficient service
Benn really looked after us very well
Kept well informed of the progress. Car actually ready earlier than expected
Kept up to date with progress
Good post-MOT discussion, and advice. As always, Ben is considerate and thoughtful in setting out options against practical considerations. Certainly, Ben is someone I trust, and I can confidently recommend to others.
For first time, I felt the staff member (Benn) really was supportive and cared about my needs and ensured Quality service. His behaviours mean that I now consider Coventry Sytner my go to place for everything!
I was attended to in a timely manner and the communication was excellent.
No faults found
I had a strange fault on my car, which took time to find. I was kept informed at all times
From start to finish they were superb
Good communication & courteous staff.
I was informed by phone that I required a small service of £260, upon arrival and to drop my car off, I was informed that it's actually double. I don't feel that this is right to tell the customer it's my fault, for not checking it correctly.
Everything to make customer service flawless was really truly a great overall experience staff were amazing open and honest about all things BMW a breath of fresh air in this day and age so Thank you from me to all of you .
Ladies at reception were welcoming. I got offered a drink which was good to See. I did decline as I was fasting. Zaib was very professional and helpful. This was my first time I had to deal with having car serviced and he made it easy
All aspects of the service were explained clearly without fuss.
VERY EFFICIENT SERVICE CARRIED OUT QUICKLY
Sytner and staff were all very professional and polite. Customer service was good.
BMW are a professional company, unfortunately they do not cater for motorbility customers who need a car big enough for wheelchair customers when their personal car is in for service/recall.
I was greeted professionally and explained what the service involved and how long it would take. Car was completed early and was handed over clean and completed.
Always get good response and backup.
Great service from Hollis the service advisor. She's communicative, calm, informative and very helpful.
Coventry local service agents and supporting facilities were excellent but see below for comments on remote booking system.
Very efficient and professional. Lovely ambiance and facilities at the dealership. All staff extremely polite and welcoming.
Chap was very pleasant.
Ben gave excellent service
Everything was carried out satisfactory. Car also valeted.
Very flexible, car was serviced and I was made aware of what was done, through video.
I would have been completely satisfied if I hadn't had to wait for over 10 mins to be given my key. My car was only in for the brake fluid to be changed & I was sent a video advising everything was ok so I don't know why I had to wait.
Everything was done as discussed and within agreed timeframe. Excellent communication, advice and support received from service advisor. Thank you ??
Disatisfied with service, vehicle is a mobility car, arranged collection & drop back, emphasised the car would need to be back no later than 3pm collected at 9am car returned eventually at 3.25pm service light still remains on (not turned off) poor!
It's the same every time...service team try to help but poor service workshop teams make such a mess and don't complete the work up to a high standard. The car shouldn't need it doing in the first place and that's where BMW need to REALLY sort things
BMW paid for the parts & only charged for the labour due to many problems I've had with this car since I bought it as a used car. Because both my husband and I bought both our BMW's from Synter and have all servicing done there, we r looked after.
We had exceptional service from Harvey Sandhu and the workshop team as they went out of their way to put a new tyre on our car when we turned up on spec quite late in the day.
Estimated time of work kept to
See above and my service charge was less than I expected.
Service rep knowledge was poor Plus Why do you keep changing settings, in this case the lights from auto again.
Service was carried out efficiently and promptly
I was looked after pretty well
A great service as always!
Hassle free rectification of a warranty issue. The process of leasing my vehicle last September was excellent. I dealt with Ben Sharma who was brilliant from start to finish.
They did what was required,at a reasonable price for a dealership,in the time that was stated and everyone I had contact with were very professional.
I have had my car(s) serviced at multiple BMW dealers across the UK. Sytner Coventry is by far the friendliest.
As the previous answer - including the ability to log onto wifi and work while I was waiting for the service to be completed.
Very satisfied but I think the price could be looked at , bring it more inline with the rest Would make it more attractive for more people to purchase a BMW
Keeping me informed about my vehicle when ready. Offering car wash. Offering drinks. Being very friendly all the staff.
Andrew Lee was good.
ast attendance at dealership was for warranty service and came away having received an end to end professional customer service experience.
Please on how i was treated and how they solved the issue
VERY EFFICIENT AND FRIENDLY SERVICE
I am happy with the service
Agnes and Coventry BMW have always has been very attentive and provided excellent service. It is a shame that Leicester BMW are unable to replicate the service given by Coventry BMW.
Was kept informed of everything that was going on.
Ed was very knowledgable and helpful, nothing was too much trouble
Richard made the whole experience smooth and exciting. very efficient.
James & Dave in the Coventry branch we're really helpful, not too pushy and delivered exactly what I was after
salesman was spot on
Excellent experience right from the start to the delivery of my New BMW X1. Edward Howard kept me updated throughout the entire process and every thing was soo smooth and Edward was very good and approachable. Thanks Ed.
A great service, end to end communications and no problems - a fantastic experience
Jordan was attentive to detail and listened to my thoughts as to what I think I wanted
The salesman and business manager worked hard to find the right car for me. They kept me updated and provided a very high quality service.
Was easy making decisions about the car and optional extras. Kept me up to date with the delivery timescales.
Sytner Coventry, in particular Harvey and Mathew, provided a first class, professional service from start to finish. It was a pleasure dealing with them both and I wouldn't hesitate in recommending them or this dealership to family & friends.
Really friendly service
Outlined everything I needed to know without being over powering
communication throughout process v good. professional staff with high levels of customer service and knowledge. my 4th car from this garage so I will return for both mine and my wife's next car and continue to recommended them to family/friends
Not able to fault anyone or anything during the experience.
From start to end Sean felt with me professionally, in a timely manner he is extremely knowledgeable and I couldn't be happier
We are satisfied , Harvey was very good.
My experience with your sales executive throughout my time at your BMW center in Coventry was a superbe time for me, she was kind, helpful and very supportive throughout my time at your Coventry Center,I am disabled and her understanding was so good
Great team and Ryan Rees is knowledge and customer focused
Can't fault my experience of dealing with BMW Coventry at all
Fair, helpful, polite
Very satisfied with everybody who assisted me with the change over of my motability vehicle, Who catered for all my needs with their friendly and pofessional attitude.
Service wasn't great, very slow and uninterested i found when I enquired about the car
What can I say, we have always been looked after from all the staff,Ed,Dave and Alex especially and not forgetting the ladies at reception and who make a lovely cuppa and biscuits
We where very satisfied with our experience at the centre . They treated us with the utmost respect and gave us plenty of time to think about our purchase without any pressure.
Was made to feel very special.. treated very professionally... Love all the little touches.. cappuccino.. viewing booth etc.. would highly recommend!!
Everyone went out of their way to make this experience as pleasant as possible for us.
Excellent shown all controls and never pressured to buy .
The sales staff answered all my initial questions promptly, arranged test drives at my convenience and were very professional throughout. They kept me informed regarding delivery and were there to ensure that I was completely happy with my new car.
Richard Allchurch made my buying experience through BMW a very smooth and painless one nothing was too much trouble and he was always available if I had any questions at any time.
The above answers this question. Thanks BMW coventry
The salesman that dealt with me (Ed) was polite not pushy and dealt with me from start to finish.
Very happy with the vehicle