Always kept in the know in regards to what is going on.
Was told I needed 2 new tyres, when asked the price was told £107 each, but when I declined, price immediately drop to £87, obviously trying to pull a fast one and extract more money.
The people are very good at their jobs
Satisfied with the outcome of my visit, I experienced another delay of a few days for the work to be completed, as I did during my previous visit, but the work was completed to a high standard as usual.
I left feeling robbed to be completely honest
Dealership was ok - but had to argue my case directly with bmw uk and Bmw de
would have been 5 stars... but then we still can't get to the bottom of an annoying vibration (sporadic one so to be fair not their fault!)
I'm not happy having to wait six weeks to obtain a courtesy car in order to have my car serviced. It simply isn't good enough with a premium brand like BMW !! Service personnel were all helpful and polite though.
I got the car serviced and it was done with the minimum of fuss and as I said the customer service agent Agnes Kwiatkowska explained everything and I was happy
Brilliant, felt well listen to and serviced with 5 star degree
First class experience from Ben. Always an absolute delight to deal with.
Professional straight forward dealings on this occasion Andrew was pleasant polite, knowledgeable
everything was explained what would be carried out and reassured me my pride&joy was in good hands!
The experience and the cost exceeded my expectations.
Polite and nice waiting area
This score is purely down to Zeib Aurang your Service Advisor He was sympathetic to my frustrations and worked very hard to placate me and then also get BMW to agree that they should contribute to the costs of rectifying the vehicle.
Everything was handled very well. The only minor point was the unpleasant smell in the courtesy car.
The price was phenomenal. I didn't believe the number when I first heard it!
Don't think has been resolved anything even if I paid quite lot of money for the service.
I would have awarded an 100% score, but my vehicle check list was a copy over from a previous appointment which highlighted a tyre puncture which had been fixed and nonexistent. However this was promptly clarified after I queried the issue.
I was charged £67,extra when I had my brake oil service,rear dics and brake pads replaced. I've mentioned this to BMW assistant while making the payment,she said that her prices are correct but she only chaged me £1 extra and oppologised but no refun
I was thoroughly looked after and kept well informed all the way by Ben from service
There was nothing outstanding that would warrant a higher score
Again the same excellent service
The staff are friendly and keep me updated on the progress of the vehicles repair and/or servicing. The estimated completion times given are usually realistic and quite accurate so i know what to expect
Very helpful and Ben in service going out of way to accommodate my needs
Welcomed at door. Hosted diligently and in a very friendly manner throughout. Office to do e-mails in. Plus tea and toast!
Service team are great. Explained all issues in detail
Took car for service and waited for 25 minutes without seeing anyone,I complained at the desk and magically someone came out and saw to me straight away !! I left the building and went back 2 and a half hours later and car not serviced !!
Coventry were fine, they did everything they offered and I requested.
Every member of staff were helpful and very welcoming.
Attentive staff from welcome, service advisor and cafe staff
Dan solved my problem and the whole team were really flexible
My vehicle was repaired to my satisfaction. Only other observation is that this was addressed to Mr Lockery.... my name is Lockyer. Not an issue with the centre, probably a typo at some stage.
Kept me updated at all time
I was dealt with very fast and the work was competed to full satisfaction
Helpful and friendly staff
Work carried out and completed as discussed and promised
Everything was done to time as promised.
Established the problem with the engine & provided clear and transparent information on what was the next steps
Service staff were brilliant, however a drink and chocolate packet was left in my car. Also paid £90 for diagnostic to see why my parking sensors don't work only to be told that all 8 sensors need to be replaced. I will be have private (cont)
Every aspect was explained with full transparency, I've only had the car in the service for warranty issues.
service, new tyres and steering check - as well as wonderful valet completed in less than 4 hours ,
When I picked up my car to be fair the staff were sympathetic and the warranty manager even agreed my claim should have been covered by the warranty. The whole experience has been horrible.
Everything was carried out entirely to my satisfaction.
The sales person who i saw was very helpfull.
I was listened to and any questions got swiftly answered
A big thanks to Benn Hetherington for all his expertise and help.
Good product, good service.
Car had water on the inside when I received it back.
Always warm welcome, polite and keep me updated on progress.
Fast friendly service by professional people
Again Benn was very helpful, he went off to find out about a product I had which Sytner didnt sell in order to help me
See above. Kept me fully informed. Great contingency plan if my car could not be fixed
Did all that was needed and bits I had asked for and finished the work before the deadline that I had to leave by.
From Receptionist to the service department was great customer service
As noted above. I had to repeat the journey to the garage because of the tyre pressure notice on the dashboard which I could not get rid of. The tyre pressures remained low after the first visit.
Quick and precise, The new video of your work on the vehicle is peace of mind
All issues taken care of and everyone is polite/cureous
I was unwell on the day of service so had been unable to pick up the car that evening - they were happy to keep the car overnight and when I arrived the next morning drove the car to right outside the door to pick up. Felt service went the extra mile
Fantastic staff, very friendly and knowledgeable... in particular Zeib Aurang ... outstanding service despite very difficult situations with regard to my vehicle.
The staff are excellent (friendly, knowledgeable and professional) and the showroom is just a nice place to be
Could not fault any element of the sales experience
Again the staff have been amazing. I have had a minor issue with the car which is being resolved, however Harvey has been great through the whole process
Richard, Connor and Alex made the purchase very straight forward. Friendly, helpful and informative.
Easy to work whilst waiting. Decent WiFi and offered drinks.
Again, couldn't fault the overall experience
Very professional and friendly service from Harvey Sandhu and Mark Harris
Friendly and professional
Easy to do business with and very responsive.
Customer service was excellent
excellent and easy purchase
We had a really good service and experience collecting our new car, Adam McGeough made the transition very smooth.
David Adlard is the gentleman who has dealt with every step of my first motability experience..he has been excellent..knowledgeable,calm,kind,and very professional.
As above, you need to change or give your bmw sales assistants more customer relation training. The service I received at Peugeot was (old car) was far better friendly welcoming service. And they were honest.
Great hospitality at the centre and efficient ordering of the car. Delivery was seamless and car fuelled as courtesy to customer. Felt valued as a customer.
Back windows should have been fitted with the darkened glass. Had to return to have this done. Excuse that I was in a hurry to have the car was not accurate.
Sytner Coventry
Coventry
