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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Meet the team

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Sharon Rickers

Head of Business

Mark Harris

General Sales Manager

Satvir Atwal

Used Car Sales Manager

Louise Arnold

Senior Business Manager

Oliver Clements

Business Manager

Karen Wilson

Business Manager

Alex Zawadski

Business Manager

Dave Froggatt

Aftersales Manager

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always kept in the know in regards to what is going on.

Service

Was told I needed 2 new tyres, when asked the price was told £107 each, but when I declined, price immediately drop to £87, obviously trying to pull a fast one and extract more money.

Service

The people are very good at their jobs

Service

Satisfied with the outcome of my visit, I experienced another delay of a few days for the work to be completed, as I did during my previous visit, but the work was completed to a high standard as usual.

Service

I left feeling robbed to be completely honest

Service

Ben was awesome

Service

Dealership was ok - but had to argue my case directly with bmw uk and Bmw de

Service

would have been 5 stars... but then we still can't get to the bottom of an annoying vibration (sporadic one so to be fair not their fault!)

Service

All went smoothly

Service

I'm not happy having to wait six weeks to obtain a courtesy car in order to have my car serviced. It simply isn't good enough with a premium brand like BMW !! Service personnel were all helpful and polite though.

Service

I got the car serviced and it was done with the minimum of fuss and as I said the customer service agent Agnes Kwiatkowska explained everything and I was happy

Service

Brilliant, felt well listen to and serviced with 5 star degree

Service

First class experience from Ben. Always an absolute delight to deal with.

Service

Professional straight forward dealings on this occasion Andrew was pleasant polite, knowledgeable

Service

everything was explained what would be carried out and reassured me my pride&joy was in good hands!

Service

The experience and the cost exceeded my expectations.

Service

good staff

Service

Polite and nice waiting area

Service

Good customer service

Service

This score is purely down to Zeib Aurang your Service Advisor He was sympathetic to my frustrations and worked very hard to placate me and then also get BMW to agree that they should contribute to the costs of rectifying the vehicle.

Service

Everything was handled very well. The only minor point was the unpleasant smell in the courtesy car.

Service

The price was phenomenal. I didn't believe the number when I first heard it!

Service

Don't think has been resolved anything even if I paid quite lot of money for the service.

Service

I would have awarded an 100% score, but my vehicle check list was a copy over from a previous appointment which highlighted a tyre puncture which had been fixed and nonexistent. However this was promptly clarified after I queried the issue.

Service

I was charged £67,extra when I had my brake oil service,rear dics and brake pads replaced. I've mentioned this to BMW assistant while making the payment,she said that her prices are correct but she only chaged me £1 extra and oppologised but no refun

Service

I was thoroughly looked after and kept well informed all the way by Ben from service

Service

There was nothing outstanding that would warrant a higher score

Service

Again the same excellent service

Service

The staff are friendly and keep me updated on the progress of the vehicles repair and/or servicing. The estimated completion times given are usually realistic and quite accurate so i know what to expect

Service

Very helpful and Ben in service going out of way to accommodate my needs

Service

Welcomed at door. Hosted diligently and in a very friendly manner throughout. Office to do e-mails in. Plus tea and toast!

Service

Service team are great. Explained all issues in detail

Service

Took car for service and waited for 25 minutes without seeing anyone,I complained at the desk and magically someone came out and saw to me straight away !! I left the building and went back 2 and a half hours later and car not serviced !!

Service

Coventry were fine, they did everything they offered and I requested.

Service

Every member of staff were helpful and very welcoming.

Service

Great experience

Service

Attentive staff from welcome, service advisor and cafe staff

Service

Dan solved my problem and the whole team were really flexible

Service

My vehicle was repaired to my satisfaction. Only other observation is that this was addressed to Mr Lockery.... my name is Lockyer. Not an issue with the centre, probably a typo at some stage.

Service

Kept me updated at all time

Service

I was dealt with very fast and the work was competed to full satisfaction

Service

Helpful and friendly staff

Service

Work carried out and completed as discussed and promised

Service

Everything was done to time as promised.

Service

Established the problem with the engine & provided clear and transparent information on what was the next steps

Service

Service staff were brilliant, however a drink and chocolate packet was left in my car. Also paid £90 for diagnostic to see why my parking sensors don't work only to be told that all 8 sensors need to be replaced. I will be have private (cont)

Service

Every aspect was explained with full transparency, I've only had the car in the service for warranty issues.

Service

Everything went smoothly

Service

service, new tyres and steering check - as well as wonderful valet completed in less than 4 hours ,

Service

When I picked up my car to be fair the staff were sympathetic and the warranty manager even agreed my claim should have been covered by the warranty. The whole experience has been horrible.

Service

Everything was carried out entirely to my satisfaction.

Service

The sales person who i saw was very helpfull.

Service

I was listened to and any questions got swiftly answered

Service

A big thanks to Benn Hetherington for all his expertise and help.

Service

Good product, good service.

Service

Car had water on the inside when I received it back.

Service

Always warm welcome, polite and keep me updated on progress.

Service

very good

Service

Fast friendly service by professional people

Service

Again Benn was very helpful, he went off to find out about a product I had which Sytner didn’t sell in order to help me

Service

See above. Kept me fully informed. Great contingency plan if my car could not be fixed

Service

Did all that was needed and bits I had asked for and finished the work before the deadline that I had to leave by.

Service

From Receptionist to the service department was great customer service

Service

As noted above. I had to repeat the journey to the garage because of the tyre pressure notice on the dashboard which I could not get rid of. The tyre pressures remained low after the first visit.

Service

As above.

Service

Quick and precise, The new video of your work on the vehicle is peace of mind

Service

All issues taken care of and everyone is polite/cureous

Service

Fast repair

Service

I was unwell on the day of service so had been unable to pick up the car that evening - they were happy to keep the car overnight and when I arrived the next morning drove the car to right outside the door to pick up. Felt service went the extra mile

Service

it was efficient

Service

Fantastic staff, very friendly and knowledgeable... in particular Zeib Aurang ... outstanding service despite very difficult situations with regard to my vehicle.

Service

The staff are excellent (friendly, knowledgeable and professional) and the showroom is just a nice place to be

Sales

Could not fault any element of the sales experience

Sales

Again the staff have been amazing. I have had a minor issue with the car which is being resolved, however Harvey has been great through the whole process

Sales

Richard, Connor and Alex made the purchase very straight forward. Friendly, helpful and informative.

Sales

Easy to work whilst waiting. Decent WiFi and offered drinks.

Sales

Again, couldn't fault the overall experience

Sales

Very professional and friendly service from Harvey Sandhu and Mark Harris

Sales

Friendly and professional

Sales

Easy to do business with and very responsive.

Sales

Customer service was excellent

Sales

5/5 - Top guys.

Sales

excellent and easy purchase

Sales

We had a really good service and experience collecting our new car, Adam McGeough made the transition very smooth.

Sales

Excellent service

Sales

David Adlard is the gentleman who has dealt with every step of my first motability experience..he has been excellent..knowledgeable,calm,kind,and very professional.

Sales

As above, you need to change or give your bmw sales assistants more customer relation training. The service I received at Peugeot was (old car) was far better friendly welcoming service. And they were honest.

Sales

Great hospitality at the centre and efficient ordering of the car. Delivery was seamless and car fuelled as courtesy to customer. Felt valued as a customer.

Sales

Back windows should have been fitted with the darkened glass. Had to return to have this done. Excuse that I was in a hurry to have the car was not accurate.