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Leyla and David were great and very helpful
We know that everything will be checked properly as usual
Service is always great there.
Did what I asked
Again, service manager Charlie
Everything went to plan with no delays.
Well organised, polite and professional keeping you up to date on everything they are doing.
Booked in very quickly . The price was given to us in advance.
The job was done promptly and completed in a timely manner.
Vert professional and friendly staff
Great communication from Drew.
kept up to date, polite and useful conversations
Clean and friendly establishment
Quick and easy
The service was perfect. Communication excellent and friendly throughout. I can't speak more highly of the staff at Sytner Coventry.
Work was carried out perfectly
Just as mentioned in my answer to the previous question, the staff atmosphere is exceptional.
The customer service was good . Only disappointed as they could not provide a similar car as loan car
Got looked after by Ben Hetherington and also Dean was working on my car which was a bonus
I was provided with a comprehensive list of issues following a diagnosis that was carried out. The service advisor was very helpful and knowledgeable.
No problems at all
because staff were very polite at all times
Mot was processed quickly and conveniently
Good feedback from the service engineer with all questions answered fully.
Excellent Service from Motability Team member
Excellent service and again Ben Hetherington is a great ambassador For Sytner and BMW in Coventry.
Good experience and quick service
Fault was rectified as matter of urgency
The service on my car was very well done
We use Coventry for all our needs and know all the staff who are very helpful . Thank you everyone for all your help and friendliness
The service was done in good time with minimal wait
Overall experience from booking in to be given a awesome loan car and the work was completed on time
Was fast, kept upto date
Service staff were polite, efficient and welcoming
From start to finish everyone was really helpful
I have dealt with Zeib your service manager over a number of years and he's great!
just did the job
Always happy to deal with Benn Hetherington
They tell you all thing about your car.
Quick easy and service personnel explain the issue in a clear concise manner
Everything done as required
Meets all of my requirements.
Well organised for distancing and waiting, service arrival good, service from Alison great, car done in time promised, what more could you want.
Sytner Coventry could not have been more accommodating. They provided top level customer service to me in my wheelchair (a Motability customer).
Benn was very helpful.
As always Charlie McColgan provided an 11/10 service going above and beyond. When booking in for service/warranty work i always request to deal with Charlie as he understands customers needs and provides the best customer service.
Quick efficient service and helpful staff
Ben Hetherington looked after me superbly. Nothing is ever too much trouble for him and when an issue was not completed on the first day he arranged collection of my car, a courtesy car and a valet. That is the reason I always go to this dealership.
Because the team did whatever was necessary to ensure a successful outcome to the problem with my car.
As I am a regular customer there I am aware of the quality of their work
Polite and courteous
Service experience is excellent at Sytner. All their service advisors are attentive, polite and very professional. Hollis and Emma in particular once again proved to be the ultimate professionals and are true advocates for the dealership.
Final bill was £2 cheaper than quoted. Office area was very clean whilst using it during waiting time
Efficient and friendly, especially in the current circumstances.
Extended booking process (to be fair mainly driven by pandemic), great professional approach
I like the video of the vehicle check
Everything well organised in these very trying times.
Information provided by Kevin Eldred from parts department were accurate, provided without a delay and in a professional manner.
Great timing, good reception, they sent me a video in a couple of hours, and before I knew the car was ready. Good Covid response and people's flow routing.
Always very helpful and customer focused, addressed any issues encountered very quickly.
Alison was very helpful, kept me informed of what was happening whilst you had my car and provided great customer service a real asset to your business.
Seamless process from Booking in to collecting my Car
Drew went out of his way to ensure I understood all the social distancing measures and the process
Very happy with the service
No problems encountered
Completed work with quality installation
Friendly and helpful service
Very satisfied with the service. I know it's more difficult now with COVID about but you kept everyone apart worked well.
Everything done perfectly. I even had a small issue with the car which I forgot to mention and they still fixed it ??
Drew was my contact and he was very helpful and attentive to my problems I would ask for him again if I need him
Really friendly efficient service Adviser tech was really helpful overall a great experience
It was an absolute pleasure dealing with Zeib, as always. I have always found him to be friendly, helpful and professional.
everything went according to plan and i was kept up to date on a regular basis
Sytner made booking quickly and resolved my issues quickly and easily.
For Understanding customer needs and situations.
Great service, very helpful
Fantastic service, smooth transaction, did not have to chase Harvey was on the ball. Good communication throughout. Thank you for the flowers and presentation.
I needed a car quickly and the team made sure it was sorted.
Everyone was very helpful and responsive through the whole purchasing process. The handover process was great and thorough. The car was very well presented and set up just right.
Arrived sooner than expected, specification was as described and they seemed to take COVID-19 precautions seriously.
The hand over team were very efficient, helpful and patient - especially given the COVID precautions
Great customer service from everyone I dealt with at Sytner Coventry especially Mathew Marsan who spent time to source me exactly the right vehicle
Very well organised.
It was a pleasure to deal with my rep Jason
Exceptional customer service. Very helpful and friendly. Easy to get on with. Treated me like I was important.
The experience was as good as three years before, in spite of your staff having to work under Covid restrictions, so well done.
Everyone at Sytner Coventry was very helpful.
nothing to fault, you get what you pay for, quality cars, quality service, quality staff. Harvee was knowledgeable and helpful+did what he said he would. Went out his way to be helpful when id left things i my car after handover and hadnt realised!
All the salesman were very helpful at Sytner Coventry especially as they had only been open after the lockdown a short time.
The sales process went well. However collecting the car was a surreal experience COVID 19 measures in place. Again very professional but unable to allow the opportunity to demonstrate how some of the cars feature work.
A quick and smooth operation
on delivery of my vehicle the gentlemen was excellent and bmw must be proud to have such person on there team