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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

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Sharon Rickers

Head of Business

Mark Harris

General Sales Manager

Sandeep Singh

New Car Sales Manager

Satvir Atwal

Used Car Sales Manager

Louise Arnold

Senior Business Manager

Oliver Clements

Business Manager

Karen Wilson

Business Manager

Alex Zawadski

Business Manager

Dave Froggatt

Aftersales Manager

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

There was a single person to contact. He knew exactly what needed to be done.

Service

Damage rectified

Service

Pleased with all round service and aftercare.

Service

This problem wasn’t fixed

Service

Engine management light on after service, car not washed or vacuumed .

Service

I was kept informed of the progress including a video from the engineer and the price was quite reasonable

Service

Found yourselves really well organised. Very helpful staff who even arranged for my pick-up. I was kept up-to-date on progress and my car was handed back well before the time normally any other service provider will take. Great service, keep it up !

Service

Benn is extremely helpful and goes over and above my asks to ensure I get what I need.

Service

Your staff were very help full and handled the service in a very professional manner.

Service

Very happy

Service

Staff very helpful, welcoming and knowledgeable - work done on time and all questions clearly answered.

Service

all work requested was completed.

Service

We were dealt with professionally and courteously

Service

Great service, space to work while waiting. Free coffee and car wash. Pleasure to do business with.

Service

Took 2 visits to get original issue sorted. Exhaust section replaced due to failed weld. Exhaust system still clunks when heavy cornering. It didn't do this before I visited dealer. Run out of patience and so will get fixed at BMWindependent garage.

Service

I was confident that the repair and service that I received was first class

Service

Hollis was excellent and very professional with how she dealt with my service issue

Service

Both members of staff that dealt with me went the extra mile to help me.

Service

see above. all was done efficiently.

Service

Service process was slick and convenient

Service

No courtesy car was available, but still a fantastic service.

Service

Exceeded my expectations first class service from Arash

Service

Courteous

Service

Everyone was friendly and gave good advice and most importantly my car was looked after.

Service

Service was carried out in a timely manner and I was made comfortable during my wait time. A special mention to Arash and Ben on the service team. Fantastic work guys!!!

Service

Great service and excellent contact with Agnes

Service

Great service

Service

As above and competitive pricing

Service

The service technicians are excellent i only deal with Simon Yates top man known him for 18 years..

Service

When I arrived there was no record of my appointment, despite me having a valid booking reference. I was almost 5 hours waiting for a 2 hr waiting appointment. I was charged over £100 more than I was quoted, or what is quoted on your website.

Service

Staff go above and beyond for customer satisfaction

Service

No concerns

Service

Coffee on arrival, courtesy car ready, listened to the fault that I had, resolved it quickly and provided a general check of the car. All staff were polite and attentive at all times.

Service

Always very happy with the service and people at Sytner BMW Coventry

Service

Again cannot fault the staff at bmw Coventry.

Service

Great service

Service

Because my car was serviced and cleaned really well.

Service

efficient and staff all polite and helpful

Service

Arrival planned and work undertaken in the time stated.

Service

From reception through to the service I was really felt at ease and satisfied.

Service

A delight to be served by everyone at Sytner.

Service

I have received the video link showing what checks have been made on my car and immediate comments as to the condition and measurements / readings / status on the video comments enables me to understand the condition of my car.

Service

Clean garage,friendly helpful staff and free coffee

Service

Same answer as above.

Service

Very nice staff

Service

Could be improved especially when they give a loan car wich your not comfortable to drive around pointless

Service

Only minor issue, I had to reset the clock it was 3 minutes slow.

Service

In all of my experiences with BMW main dealers , Sytner were the most friendly in addition to being the most efficient and helpful

Service

Work carriedout we explained. Car ready to pick up at prearranged time

Service

Very competent pleasant adviser dealt with my case. He is always able to resolve any issues I have and intend to deal with him whenever possible

Service

Always good service, very polite and professional.

Service

Quick service.Was informed that the first service would be a 'minor' service but it turned out to be a 'major' service. I think salesman needs to be better informed.In addition, I was promised to get BMW umbrella but this has not happened.

Service

At each stage from the friendliness of the reception staff who welcomed me and identified the reason for my visit.They then offered a seat and coffee, which was very welcome. I want to thank Justine, Louise and Ryan who provided an exemplary service.

Service

Again,efficient service

Service

Everything I requested was taken care of in a professional and efficient way in pleasant surroundings. Communication with me was helpful and timely

Service

Previous experience's with BMW have left me some what suspicious of the service experience

Service

Could not ask for more

Service

I was dealt with efficiently and courteously.

Service

I really got the impression the staff at BMW wanted to give you a special experience at Sytner Coventry.

Service

fault repaired in a timely way

Service

Excellent customer service, very easy to deal with.

Service

Extremely satisfied, I was always kept up to speed with the progress of the work by your colleague Hollis Cockerill

Service

offered to look after car whilst I was away. The lady I dealt with was good and came to see fault first hand in car

Service

Dealt with my service and warranty issues without any drama.

Service

Great service from Alison in car service

Service

Great service

Service

I have no further comments

Service

Communication was lacking

Service

From the booking to the completion of service prompt in keeping me updated on the progress. Service Manager was also very friendly and explained on what work was being done and the same was felt in the smoothness of drive after service.

Service

good service - better than other BMW garages, friendly more efficient and they cleaned the vehicle better!

Service

Service reception was the best I have experienced, warranty issue resolved to my complete satisfaction.

Service

Dealership responded to a fault found on the car, brilliantly and got me into a courtesy car within minutes

Service

Emma and her team are extremely helpful and professional and have treated me really well and I feel really valued as a customer couldn't ask for a better team and would 110% buy a car from the Coventry dealership again!

Service

As above. Continued...It was only at the end of the week that I got the call to say that it was actually an issue with the service and faulty parts that had been installed. All in all very badly handled issue.

Service

Prompt services

Service

Justine was incredibly helpful

Service

Zeib invariably looks after me well.

Service

Good service offered. Ben the Service Advisor was particularly helpful and reconised me from a previous visit 10 months before. He is an asset to the company, look after him. I must say that the staff do change a lot? Maybe the robotic training?

Service

Completed the work to a high standard

Service

Professional, polite and knowledgeable service experience which is customer focused.

Service

Service completed well and on time, car returned clean. :)

Service

Ben is very customer focussed and was excellent to deal with

Service

First class service

Service

Agnes and the service team at Sytner Coventry always makes things go very easy and pleasant

Service

Always a great service, never had any issues

Service

Friendly staff throughout the experience who took the time to understand what was required and to find the right car for me

Sales

Brilliant experience very polite and came to assistance when needed, and was offered a cup of tea and biscuits and got everything done fir her and was happy with everything. And was explained everything.

Sales

Excellent customer experience with David Adlard.

Sales

Nice people to deal with.

Sales

Very happy. Great dealer and salesman at the dealership who was very accommodating.

Sales

I have purchase many cars over the years with varying levels of satisfaction from the main dealers, this particular purchase was from Synter Coventry and it must be said I thought the whole team I dealt with were very professional.

Sales

Did everything expected.

Sales

Peymon the sales assistant who dealt with myself kept me up to date with my vehicle and when it was arriving

Sales

Dry efficient. NIce atmosphere , take time to make sure your happy with the new vehicles layout

Sales

Everyone I spoke to were very pleasant and very helpful,there was no pushy selling and it was all done at my own pace

Sales

Excellent service end to end.

Sales

All except when came to collection the wrong wheels were on the vehicle

Sales

Ryan was very responsive and always available and spent the right amount of time with us to ensure we were happy

Sales

Other companies do offer "gifts" especially for buying a new car, a nice VW pen, umbrella etc. Would have been the cherry on top to make me loyal to bmw for life.

Sales

Very satisfied the car was delivered 2 weeks before the expected delivery date. I received a handover gift for my son, the whole experience was great.

Sales

I was informed every step of the way

Sales

Highly efficient sales team delivered what they promised when they promised

Sales

Both Peymon and Alex looked after me and made sure I was a happy customer

Sales

Always deliver what you say you will and with a smile

Sales

I felt like I had won the lottery, felt very spoilt and they really made a big deal of me purchasing a brand new car!

Sales

Again the sales staff were very helpful and friendly. Organised everything for me

Sales

Well looked after