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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Meet the team

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Sharon Rickers

Head of Business

Mark Harris

General Sales Manager

Satvir Atwal

Used Car Sales Manager

Louise Arnold

Senior Business Manager

Oliver Clements

Business Manager

Karen Wilson

Business Manager

Alex Zawadski

Business Manager

Dave Froggatt

Aftersales Manager

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have had my car(s) serviced at multiple BMW dealers across the UK. Sytner Coventry is by far the friendliest.

Service

They did what was required,at a reasonable price for a dealership,in the time that was stated and everyone I had contact with were very professional.

Service

Very satisfied but I think the price could be looked at , bring it more inline with the rest Would make it more attractive for more people to purchase a BMW

Service

Keeping me informed about my vehicle when ready. Offering car wash. Offering drinks. Being very friendly all the staff.

Service

As the previous answer - including the ability to log onto wifi and work while I was waiting for the service to be completed.

Service

Andrew Lee was good.

Service

ast attendance at dealership was for warranty service and came away having received an end to end professional customer service experience.

Service

Please on how i was treated and how they solved the issue

Service

VERY EFFICIENT AND FRIENDLY SERVICE

Service

I am happy with the service

Service

Ok

Service

Agnes and Coventry BMW have always has been very attentive and provided excellent service. It is a shame that Leicester BMW are unable to replicate the service given by Coventry BMW.

Service

Was kept informed of everything that was going on.

Service

The process was simple and swift and whilst the issue with my car couldn't be addressed on the first visit, Drew who was my contact was very apologetic and accommodating when the work had to be rearranged. Thanks Drew

Service

Very satisfied and glad they corrected the initial problem of not having connectivity with BMW app which they had promised.

Service

Friendly, helpful, pleasant environment and great coffee.

Service

As per the previous answer. Your team at Sytner Coventry are fabulous. But I must highlight one member in particular. That is Hollis. She really is an example of how customer service should be done. Such a professional.

Service

Very efficient and understanding

Service

Hollis was excellent, everything else was terrible.

Service

It was a quick repair

Service

I was surprised to be quoted £90 for an investigation fee into a safety related issue I had. The car is barely out of warranty and there are several problems I'm experiencing which were present since I purchased the car.

Service

Work was done efficiently

Service

It was an easy experience

Service

Professional, efficient and friendly.

Service

Would have been 5 star had the fault been rectified. Benn at Sytner Coventry has been 1st class.

Service

Not happy with the Body shop experience shit basically prior to my car going in on the 13th March 2019 i was very suspicious and weary and with good reason the car came back with two dents which should have been picked up prior to being painted.

Service

Very friendly and informative staff

Service

Everything done as requested

Service

Prompt service quick diagnostic

Service

work completed on time

Service

Dew was very helpful and understanding.

Service

Serviced really quickly

Service

Treated as a valued customer. Advised of all costs, kept informed of what had happened re MOT and via video shown how the car was looking underneath and any possible concerns. Underneath is an area you usually don't get to see.

Service

From reception to hospitality suite I was treated with respect. I was kept informed of the progress of the work being carried out on my car. Staff were very good and cheerful which helped me during the wait for my car. Oh and those showroom models??

Service

well reason being need a car , and was told you had no car to lend till end march !!! mot was due i did book at least two weeks earlier so had to hang around for 2 hours the place seems to be going down hill a little no friendly faces

Service

Kept waiting for over 3 hours with little communication and updates. Was on the verge of walking out all together.

Service

Service from Ben Hetherington was very good.

Service

Score would be higher, but having to wait so long for a courtesy car.... not great!

Service

I was told it will be 90 minutes service but it took them more than 2 hours and no updates while waiting,then car wasn't even ready.When car was handed to me,service symbol not reset and have to wait again and car not cleaned properly.

Service

A friendly but professional service

Service

I have been looked after from start to end which I hope that is the end of the problem now.

Service

Always kept in the know in regards to what is going on.

Service

Was told I needed 2 new tyres, when asked the price was told £107 each, but when I declined, price immediately drop to £87, obviously trying to pull a fast one and extract more money.

Service

The people are very good at their jobs

Service

Satisfied with the outcome of my visit, I experienced another delay of a few days for the work to be completed, as I did during my previous visit, but the work was completed to a high standard as usual.

Service

I left feeling robbed to be completely honest

Service

Dealership was ok - but had to argue my case directly with bmw uk and Bmw de

Service

Ben was awesome

Service

would have been 5 stars... but then we still can't get to the bottom of an annoying vibration (sporadic one so to be fair not their fault!)

Service

All went smoothly

Service

Professional straight forward dealings on this occasion Andrew was pleasant polite, knowledgeable

Service

Brilliant, felt well listen to and serviced with 5 star degree

Service

First class experience from Ben. Always an absolute delight to deal with.

Service

I'm not happy having to wait six weeks to obtain a courtesy car in order to have my car serviced. It simply isn't good enough with a premium brand like BMW !! Service personnel were all helpful and polite though.

Service

I got the car serviced and it was done with the minimum of fuss and as I said the customer service agent Agnes Kwiatkowska explained everything and I was happy

Service

everything was explained what would be carried out and reassured me my pride&joy was in good hands!

Service

The experience and the cost exceeded my expectations.

Service

Everyone went out of their way to make this experience as pleasant as possible for us.

Sales

Excellent shown all controls and never pressured to buy .

Sales

The sales staff answered all my initial questions promptly, arranged test drives at my convenience and were very professional throughout. They kept me informed regarding delivery and were there to ensure that I was completely happy with my new car.

Sales

Richard Allchurch made my buying experience through BMW a very smooth and painless one nothing was too much trouble and he was always available if I had any questions at any time.

Sales

The above answers this question. Thanks BMW coventry

Sales

The salesman that dealt with me (Ed) was polite not pushy and dealt with me from start to finish.

Sales

Very happy with the vehicle

Sales

I asked when sorting out my appointment how long it would take, I was clearly told as long as you want 3 hours if you want, so whilst stuck in traffic on the way over was not too bothered about being a bit late, we were rushed through

Sales

They made the receipt of my car and the purchase of a brand new one so easy! This is the third car I have purchased from them and each time I have enjoyed the experience

Sales

Car was presented extremely well, all features and operations detailed and explained

Sales

Mainly the salesman Edward Howes, friendly, enthusiastic and keeping in touch. Great personality and keen to get us the right deal.

Sales

Fantastic help and a great handover of the car and couldn't praise Regan and Harvey enough for there help the couldn't of done anymore A1 service

Sales

Flexible with timing and were able to stay later than working hours to accommodate me.

Sales

I was explained about the car and if I needed any more help- call in and eddie would assist me with any question I have

Sales

High standards throughout whole experience

Sales

I was dealing with Richard allchurch and he was doing everything within his power to get the car to me as soon as possible. Brilliant work!

Sales

Excellent service and plenty of information regarding the progress of my order.

Sales

Once again, Louise and Lauren treated me really well

Sales

Peyton and Olly were both brilliant during the whole process! They are both assets to your team!

Sales

As above. My experience was a real positive one. I felt that BMW tried to do the best that they could by me. I felt that Peymon was a great sales advisor and went over and beyond to secure a deal. Excellent service by Peymon.

Sales

The service and friendliness of the sales staff was excellent

Sales

No issues everything went very smoothly

Sales

Prompt delivery, quick turn around

Sales

Very attentive salesman who also went the extra mile to get what we were after. The collection had a very personal feel too it also having the car under a cover in a separate room.

Sales

Staff were friendly and professional and made buying our car a pleasure.

Sales

Everyone was helpful and Richard and David were excellent

Sales

Very pleasant staff and nothing was too much trouble in answering my questions. Persuaded me to spend more than I wanted too!

Sales

Everyone very helpful and pleasant. Sales person helpful and knowledgeable.

Sales

Nothing was to much trouble for the knowledgeable staff.

Sales

Very pleased - as always!

Sales

All staff are trained to make potential clients comfortable at the dealership.

Sales

Great interactions with Oli and Harvey. Felt like a valued customer.

Sales

The service was very good.

Sales

Open and honest process throughout. Huge effort went into locating a vehicle that suited my needs.

Sales

Great sales team. Made the difference!

Sales

The dealership was very professional , courteous and helpful throughout.

Sales

was made to feel very special by everyone i came in contact with :-)

Sales

Ed and Ollie both made the process extremely easy and painless

Sales

Very professional staff. Had been told car will be delivered with full tank fuel but only third full!!

Sales

Everything was efficient and as promised

Sales

The staff are excellent (friendly, knowledgeable and professional) and the showroom is just a nice place to be