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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Meet the team

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Joe O'Gleby

Head of Business

Mark Harris

General Sales Manager

Satvir Atwal

Used Car Sales Manager

Louise Arnold

Senior Business Manager

Oliver Clements

Business Manager

Karen Wilson

Business Manager

Alex Zawadski

Business Manager

Dave Froggatt

Aftersales Manager

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Appointment within 2 days, good service and everything completed on time

Service

Excellent customer experience

Service

All staff friendly and helpful

Service

Very smooth service no hassle

Service

Efficient on time for service and MOT

Service

excellent service

Service

Waited in to get my service done. Very satisfied. Everything was checked and was advised on brake fluid change which i also got done on the day. Genuine care for my car was provided by this centre.

Service

Everything completed in a good time and all work done and recommended, explained in full.

Service

Very helpful and flexible. A great team

Service

Easy to arrange, good support & good communications.

Service

BMW employees take pride with work

Service

Been here for few times and allways had best experience and really satisfied!

Service

My service Adviser, Andrew Peet was very helpful and did sytner proud

Service

Great customer service

Service

Always great service from the Coventry dealership

Service

I am always treated with respect and I know the work on my car(s) will be done to the highest standard. I trust you. Don't lose this, it's hard won and easily lost.

Service

I would not hesitate for a second to reccomend anyone to get in touch with Benn Hetherington at Coventry. Benn genuinely cares about customer satisfaction and goes the extra mile to ensure I am happy with everything.

Service

Again I was very satisfied with the level of service offered by Sytner and their staff.

Service

Work done quick and easy and kept up to date

Service

Ben was always available and when I couldn't get over til 6pm after they shut Ben offered to stay late to help us out. This is customer service at its best. Constantly ringing me with updates

Service

Thanks a lot Ben for proffesional service

Service

Brilliant job and loved the video sent to me about my car

Service

What was required to be done was carried out efficiently.

Service

The service adviser did everything he could to help with all enquiries abs requests that I had

Service

Service was quick and not too different in price compared to local mechanic

Service

Great service

Service

Friendly, knowledgable staff that genuinely seek to do their very best for me.

Service

Superb team who never fail to give 100%

Service

Always go the extra mile.

Service

I am pleased to say, that to date, I have always been very pleased with the Service Managers I have met at Sytner (Coventry), and this was no exception. We had a good conversation about the health of my car, which I am happy to say, is also good.

Service

Nothing to fault

Service

Great customer service by Mike and the team

Service

Excellent procedures in place in relation to social distancing measures and cleanliness. All staff were friendly and helpful.

Service

Extra safety checks were done again at no extra cost.

Service

Very flexible, professional service

Service

Excellent customer service

Service

The quality of service and the arrangement put in place to make the office covid secure is amazing.

Service

Informative with up to date information on vehicle, very friendly, capable team

Service

Quick service and very friendly

Service

very good service

Service

The problem was rectified promptly

Service

The staff very very helpful and courteous.

Service

Exceptional service in COVID safe environment. Everyone was really helpful, courteous and professional. The car was booked, promptly checked & followed by a call from an adviser. Benn Hetherington was excellent and his skills are an asset to Sytner.

Service

Great customer care

Service

Felt very safe, service was completed on time

Service

Very good service

Service

Great services provided by Zeib and his team

Service

Excellent service

Service

Just a great job

Service

Charlie from service always provides me with an outstanding service. In this recent situation i had a couple of issues with my vehicle and Charlie was brilliant in ensuring the technicians repaired/replaced the appropirate parts under warranty.

Service

Achieved what i needed

Service

seamless service from beginning to end

Service

Great service, very quick turnaround!

Service

Very helpful and professional

Service

Fast and effective service

Service

work completed in good time, facilities allowed me to work whilst waiting and a very helpful and pleasant service advisor which is very important at anytime but especially during this very complex and difficult trading period.

Service

Excellent service

Service

I am happy with service

Service

I was completely satisfied with the service.

Service

Fault with car was resolved satisfactorily

Service

The work was carried out efficiently, the staff involved were very helpful and kept me informed of their progress leading up to collection by myself.

Service

Good Covid secure procedure, professional service

Service

Fantastic service.

Service

Booked service where I waited for completion and were given office space to work in given the current Covid problems this was most convenient.

Service

Faultless experience

Service

Great customer service tv he job was seen though to the completion.

Service

Just a slick operation - felt safe with all COVID practices. Great service advisor!!!

Service

Very easy and friendly and safe during these times. Charlie who dealt with me was very friendly and professional throughout

Service

It's hard to define 'trust'. I feel that everyone is credible, knowledgable and reliable. They get that I love my car!! I trust these guys to look after 'Beryl'

Service

a very professional company, and why you don't mind paying a little more.

Service

Clear, helpful, 5 star service??

Service

Helpful staff and reliable work

Service

As ever, very customer focussed, from Rachel and her Reception team through the calm and unflappable Zaib on Service, to the reliability of the technicians. Thanks to them, a very good company with which to deal.

Service

In a time of Covid 19 they made sure I was informed at every stage.

Sales

Fantastic team at Sytner Coventry.

Sales

Even though there was an issue with getting the car to me, the centre acted quickly to get me a courtesy car to see me over until the issue was resolved

Sales

Good handover and informative, even added extra fuel for me, plus got my delivery on time.

Sales

Exceptional customer service from all involved on the purchase of my new X3. I'd also like recognition to go to Mr D Adlard please for always going above and beyond all expectations for me in the service I receive. Truely greatful.

Sales

Harvey Sandhu in particular Diligent efficient Car arrived on time even in these tricky times

Sales

Very satisfied as I was an Audi man but now I have been converted

Sales

Every person I spoke to at BMW were very pleasant and professional.

Sales

Test drive to ownership in 5 days for my M340i was immense, for a rare spec car they had to secure from stock elsewhere, arrange transport to the dealership, prepare the paint & interior protection and register, all in time before lockdown2.

Sales

Great Customer service from Matthew. He was very lovely to deal with and provided great service

Sales

We were shown round the car and everything was explained to us. All our questions were answered and all the controls were explained to us.

Sales

Again covid did its best to cause havoc but your staff worked within the guidelines to ease through the experience.

Sales

It was so easy - which is what you want when purchasing a new vehicle.

Sales

Harvey Sandu was my sales exec and was fantastic throughout

Sales

very straight forward and willing to help with any questions

Sales

Easy and straightforward purchasing process from Harvey, excellent handover from Jason.

Sales

All queries answered

Sales

Both Harvey and Ollie at the sales centre were always polite and informative throughout the whole process. The purchase process was seamless and made really easy and I can contact with any post sale queries.

Sales

The handover team were very good & Harvey even popped in on his day off to ensure I was ok with everything

Sales

This was the first time buying a BMW and thought the whole experience was very good

Sales

After initial enquiry sales (Mike Davies) sought the vehicle I was looking for which I am delighted with. Didn't anticipate buying new but the right finance and deal was put together.

Sales

Car presentation was great, COVID secure. Process seemed much swifter than pre COVID times

Sales

Staff were great

Sales

It's my third purchase in a row from David Adlard, best car sales guy I've ever dealt with.

Sales

Speed of delivery was perfect

Sales

Staff were very friendly and efficient being able to answer all questions and explain all important features

Sales

My car was delivered on time as promised - very happy

Sales

Few problems with the car but Alex and Harvey dealt with in prompt and professional manner

Sales

tailored service by an excellent sales team

Sales

Very satisfied, Peymon did a great job!

Sales

No one pressurised me into buying anything, and being a woman, I was made to feel very comfortable. They spoke to me, and not the man I was with!