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Very efficient and friendly service.
On time and a video of the car on the ramp
Same as above, easy and impressive process.
On this occasion I was only in for MOT and everything went smoothly and the car was ready when promissed.
I thought the guy on the arrival car park was a good addition and Agnes went more than the extra mile. Many thanks all.
Very good communication, kept me updated whilst the car was being serviced
Hollis was very helpful and was always easy to get in contact with and gave me frequent phone call updates. Hollis was able to quickly arrange an alternative vehicle to use whilst my car was being worked on
Car was returned clean and tidy the pick up return paper work was all very efficient.
First class service
I got great service
Staff are very helpful and know our needs and help us choose new cars
So much better than Sytner Leicester!
Service performed whilst I waited in the correct time allotted.Video proof of tyres and brakes provided.Pleasant waiting area.Very pleasant staff.
Local dealership and staff are fantastic.
Sytner Coventry always provide the best customer service I have experienced at any BMW dealership. My only comment would be that it takes to long to book with a loan/courtesy car, in this case, over a month.
Because I have had good service
Simply because they tell you what they are going to do and they do just that
Friendly professional greeting as always. Discussed requirements. Completed on time. Vehicle handed back professionally.
My car was booked in for 1:30 and I was waiting. No-one came for my keys until some time later which meant I was on site for two hours rather than the 90 minutes turnaround. I would have left and returned later had I known.
All done very quickly and easily.
When I bring it in its all made very easy and relaxing.
Had to wait several weeks for courtesy car to be available. Main gripe was that I was given a dirty courtesy car for the second time in a row. Hollis then had it hoovered before I took it. I have made Zeib and Arrash aware, apologies were made.
I was welcomed by the friendly staff. The service team member came to greet me personally.
It would be a 5 if only you had cleaned the boot
On this occasion I was completely satisfied, easy to book in, great service from start to finish. In particular Zeib Aurang assisted with booking in and out, I really appreciate his approach and assistance.
Friendly staff and great service
When my car was being serviced the video sent by the service team was really interesting and good to know before picking car up if there were any problems before arriving .
work carried out to time and costs agreed
Service was great and no problems.Salesman went the extra yard to make sure I could test drive before purchase and fast delivery after order
Service etc is well organised, with good assistance, and advice on what is required.
Ben was excellent.
Work completed quickly and efficiently. Great video showing condition of the car.
Smooth efficient process
Car returned back like new
Everything went smoothly
Friendly courteous staff
Work carried out on time and was at a convenient time of the day for me.Good service from the bmw employees.
Friendly and personable customer service as usual, there were some minor delays on one of the repairs being carried out but this was made up for by having the car delivered to my workplace and the offer of reimbersal of taxi fares.
Unexpected Repair needed
At Sytner Coventry, the advisor Benn Hetherington he understood what I wanted and made me happy every time he served me
Very quick and efficient from arriving to leaving. The car was returned in beautiful condition.
It went to plan in terms of time and the car was correctly serviced.
Very professional, I loved the personal touch of my new car in its own delivery bay and Craig sitting with me going through the controls and explaining everything - even down to a BMW app that can control the car.
Fantastic sales support, friendly and attentive sales team
Clear hand over of vehicle. Clear explanation of basic vehicle controls and polite ans friendly staff.
My sales person Harvey was very helpful and courteous
As above. Faultless.
Extremely satisfied - Harveer Sandhu was excellent throughout the process.
Customer experience is 2nd to none!
From the staff on reception to the sales person who closes the deal. It's service with a smile with a professional attitude.
Again Harvey made things easy and worked around my timings.
Again missed a very important piece of information
Purchasing a premium car made really easy. Nothing too much trouble.
Jay Abotts at Coventry Sittner guided me through the whole process in a friendly informative way using his product knowledge and experience.
The fact that I was left alone long enough to make my decisions and not pressured but not forgotten also.
provided everything I needed to know