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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Meet the team

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Joe O'Gleby

Head of Business

Mark Harris

General Sales Manager

Satvir Atwal

Used Car Sales Manager

Louise Arnold

Senior Business Manager

Oliver Clements

Business Manager

Karen Wilson

Business Manager

Alex Zawadski

Business Manager

Dave Froggatt

Aftersales Manager

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Leyla and David were great and very helpful

Service

We know that everything will be checked properly as usual

Service

Service is always great there.

Service

Did what I asked

Service

Again, service manager Charlie

Service

Everything went to plan with no delays.

Service

Well organised, polite and professional keeping you up to date on everything they are doing.

Service

Booked in very quickly . The price was given to us in advance.

Service

The job was done promptly and completed in a timely manner.

Service

Vert professional and friendly staff

Service

Great communication from Drew.

Service

kept up to date, polite and useful conversations

Service

Clean and friendly establishment

Service

Quick and easy

Service

The service was perfect. Communication excellent and friendly throughout. I can't speak more highly of the staff at Sytner Coventry.

Service

Work was carried out perfectly

Service

Just as mentioned in my answer to the previous question, the staff atmosphere is exceptional.

Service

The customer service was good . Only disappointed as they could not provide a similar car as loan car

Service

No problems

Service

Got looked after by Ben Hetherington and also Dean was working on my car which was a bonus

Service

I was provided with a comprehensive list of issues following a diagnosis that was carried out. The service advisor was very helpful and knowledgeable.

Service

No problems at all

Service

because staff were very polite at all times

Service

Mot was processed quickly and conveniently

Service

Good feedback from the service engineer with all questions answered fully.

Service

Excellent Service from Motability Team member

Service

Excellent service and again Ben Hetherington is a great ambassador For Sytner and BMW in Coventry.

Service

Good experience and quick service

Service

Fault was rectified as matter of urgency

Service

The service on my car was very well done

Service

We use Coventry for all our needs and know all the staff who are very helpful . Thank you everyone for all your help and friendliness

Service

The service was done in good time with minimal wait

Service

Overall experience from booking in to be given a awesome loan car and the work was completed on time

Service

Was fast, kept upto date

Service

Really helpful.

Service

Service staff were polite, efficient and welcoming

Service

From start to finish everyone was really helpful

Service

I have dealt with Zeib your service manager over a number of years and he's great!

Service

just did the job

Service

Always happy to deal with Benn Hetherington

Service

They tell you all thing about your car.

Service

Quick easy and service personnel explain the issue in a clear concise manner

Service

Everything done as required

Service

Meets all of my requirements.

Service

Well organised for distancing and waiting, service arrival good, service from Alison great, car done in time promised, what more could you want.

Service

Sytner Coventry could not have been more accommodating. They provided top level customer service to me in my wheelchair (a Motability customer).

Service

Benn was very helpful.

Service

As always Charlie McColgan provided an 11/10 service going above and beyond. When booking in for service/warranty work i always request to deal with Charlie as he understands customers needs and provides the best customer service.

Service

Quick efficient service and helpful staff

Service

Ben Hetherington looked after me superbly. Nothing is ever too much trouble for him and when an issue was not completed on the first day he arranged collection of my car, a courtesy car and a valet. That is the reason I always go to this dealership.

Service

Because the team did whatever was necessary to ensure a successful outcome to the problem with my car.

Service

As I am a regular customer there I am aware of the quality of their work

Service

Polite and courteous

Service

Service experience is excellent at Sytner. All their service advisors are attentive, polite and very professional. Hollis and Emma in particular once again proved to be the ultimate professionals and are true advocates for the dealership.

Service

Excellent

Service

Final bill was £2 cheaper than quoted. Office area was very clean whilst using it during waiting time

Service

Efficient and friendly, especially in the current circumstances.

Service

Extended booking process (to be fair mainly driven by pandemic), great professional approach

Service

I like the video of the vehicle check

Service

Everything well organised in these very trying times.

Service

Information provided by Kevin Eldred from parts department were accurate, provided without a delay and in a professional manner.

Service

Great timing, good reception, they sent me a video in a couple of hours, and before I knew the car was ready. Good Covid response and people's flow routing.

Service

Always very helpful and customer focused, addressed any issues encountered very quickly.

Service

Alison was very helpful, kept me informed of what was happening whilst you had my car and provided great customer service a real asset to your business.

Service

Seamless process from Booking in to collecting my Car

Service

Drew went out of his way to ensure I understood all the social distancing measures and the process

Service

Very happy with the service

Service

No problems encountered

Service

No complaints

Service

Completed work with quality installation

Service

Friendly and helpful service

Service

Very satisfied with the service. I know it's more difficult now with COVID about but you kept everyone apart worked well.

Service

Everything done perfectly. I even had a small issue with the car which I forgot to mention and they still fixed it ??

Service

Drew was my contact and he was very helpful and attentive to my problems I would ask for him again if I need him

Service

Really friendly efficient service Adviser tech was really helpful overall a great experience

Service

It was an absolute pleasure dealing with Zeib, as always. I have always found him to be friendly, helpful and professional.

Service

everything went according to plan and i was kept up to date on a regular basis

Service

Sytner made booking quickly and resolved my issues quickly and easily.

Service

For Understanding customer needs and situations.

Service

No problems

Service

Great service, very helpful

Sales

Fantastic service, smooth transaction, did not have to chase Harvey was on the ball. Good communication throughout. Thank you for the flowers and presentation.

Sales

I needed a car quickly and the team made sure it was sorted.

Sales

Everyone was very helpful and responsive through the whole purchasing process. The handover process was great and thorough. The car was very well presented and set up just right.

Sales

Arrived sooner than expected, specification was as described and they seemed to take COVID-19 precautions seriously.

Sales

The hand over team were very efficient, helpful and patient - especially given the COVID precautions

Sales

Great customer service from everyone I dealt with at Sytner Coventry especially Mathew Marsan who spent time to source me exactly the right vehicle

Sales

Very well organised.

Sales

It was a pleasure to deal with my rep Jason

Sales

Exceptional customer service. Very helpful and friendly. Easy to get on with. Treated me like I was important.

Sales

The experience was as good as three years before, in spite of your staff having to work under Covid restrictions, so well done.

Sales

Everyone at Sytner Coventry was very helpful.

Sales

nothing to fault, you get what you pay for, quality cars, quality service, quality staff. Harvee was knowledgeable and helpful+did what he said he would. Went out his way to be helpful when id left things i my car after handover and hadnt realised!

Sales

All the salesman were very helpful at Sytner Coventry especially as they had only been open after the lockdown a short time.

Sales

The sales process went well. However collecting the car was a surreal experience COVID 19 measures in place. Again very professional but unable to allow the opportunity to demonstrate how some of the cars feature work.

Sales

A quick and smooth operation

Sales

on delivery of my vehicle the gentlemen was excellent and bmw must be proud to have such person on there team