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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Meet the team

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Sharon Rickers

Head of Business

Mark Harris

General Sales Manager

Satvir Atwal

Used Car Sales Manager

Louise Arnold

Senior Business Manager

Oliver Clements

Business Manager

Karen Wilson

Business Manager

Alex Zawadski

Business Manager

Dave Froggatt

Aftersales Manager

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent staff.

Service

Very satisfied because I have visited other stoners and by far I have received the best service from Coventry

Service

Very satisfied

Service

They did everything right.

Service

good experience

Service

Convenient, prompt booking. Work carried out within time quoted. I'm just a bit bothered that two-year oil changes are recommended,but seem too infrequent to me.

Service

Always get great service at Sytner in Coventry.

Service

Service on time to agreed price etc with good advice

Service

All round good

Service

Car booked in for a couple of issues. Hollis my service advisor goes above and beyond to ensure my expectations are met. Can't fault her knowledge and communication. Espresso is good too!!

Service

Quick, everything agreed and completed,no problems.

Service

Completely Satisfied, I was blown away at the service.

Service

Thank you to Agnes, Ben, Hollis who looked after me and the engineers who looked after my car.

Service

Like above easy, efficient and kept informed

Service

As I said in the first question if you have the experienced staff and they know there customers then the company will always be a winner and like i said credit goes to Zeib and Agnes in the service dept which put a smile on my face for sorting thecar

Service

Best

Service

Good comms and bent over backwards to make sure I could collect my car on a busy weekend - the centre was exceptional in their service

Service

Very helpful

Service

Always left this location happy, keep up and thank you!

Service

Nothing to complain about

Service

Place to work whilst waiting for my car. Regularly updated on progress

Service

Because it's nothing short of what you'd expect from this garage.

Service

Car was taken for inspection to check whats wrong with the bonnet - they charged £200 to just check it. and later called to tell its going to be £340.00 and dropped the car off after 4 days ( Friday drop off - returned on Monday) telling that all iss

Service

Good communication throughout the process, with vehicle received back on time. The valet of the vehicle could have been better, but with the time of year not really and issue. The standard of the courtesy car was basic and needs improvement.

Service

Reported issue at last service (car seems to have difficulty going up and down gears on occasion) and fault wasn't found. It got much worse in weeks before this service and assist was called - confirmed fault but as service was next day, said that

Service

Technician broke part of the door handle. 2 weeks later still waiting the replacement part

Service

Polite and trustworthy

Service

Good customer service by Zeib. Very informative and very helpful.

Service

Works were undertaken on time, staff were very pleasant and car was returned very clean.

Service

Very satisfied i have been going there since 2000 had a brief break,but went back i would not go nowhere else brilliant all round.

Service

I asked about tyres and windscreen wiper a young lady was going to speak to Alphabet and let me know. I'm still waiting!!

Service

The team are thorough, efficient, kept me informed at all stages and sorted the problem.

Service

They're good people

Service

No real idea of what work was actually carried out, poor communication, no customer service satisfaction and my car was a mess when I got it back!

Service

Service delivered on time and without any disappointments.

Service

The young lady I dealt with was exceptional.

Service

Problem was not dealt with - still waiting for it to be dealt with

Service

Smooth and efficient. Only one star short because when I picked it up, the member of staff who'd initially dealt with me was on the phone so wasn't able to walk through the details of the service with me but equally I didn't want to wait too long

Service

Agnes was the lady dealing with the service of my BMW. She delivered everything she promised and kept me informed. And my car was ready at the time stated. She delivered a five star service and is a a credit to BMW Sytner.

Service

Perfect service

Service

I was interested why the diagnostic check was no longer part of the service pack. This now incurs an additional charge! When I take my car in for a service I expect a diagnostic and safety check to be part of activity. I'll be reading small print

Service

Charlie was great to deal with and my car was ready in the specified time. The valet made my car look like new again also.

Service

perfect job

Service

Smoot experience. Friendly staff.

Service

Ivy was brilliant very professional lady, however not sure first service on my car after 1000 miles is really necessary these days, especially at over £300.

Service

I was a little wary of switching from my current (now closed) branch in Birmingham to the Coventry branch, however the service exceeded my expectations. The lady who dealt with me on the day was extremely helpful and very pleasant.

Service

Good customer service

Service

I've bought several cars from Sytner Coventry and the level of customer service received is second to none. I've owned new Ford, Audi and Volkswagen cars but the BMW 'experience' (and cars) are by far the best. Exceptional level of customer service.

Service

Very good service received from both Harvey and Louise.

Service

Tyre problem sorted . Everyone kind and gelpful

Service

Quick and efficient exactly what I expected

Service

Staff were excellent

Service

All the work was done perfectly and I was updated on progress as it was done

Service

Work was suggested but wasn't completed and I wasn't advised that it hadn't been done. Apart from that everything was good.

Service

1st class service everytime

Service

I was booked for the wrong dealership (Oldbury rather than Coventry) and my service consultant sorted it all out, ensuring I got the service completed that day.

Service

Dealt with me in a professional way and always trying to understand and help me

Service

The service was known to be better. No empathy.

Service

Some really great staff in service at this dealership. Notably Hollis Cockerill and Emma Doyle. They always look after me very well. Every time. Friendly yet professional.

Service

Everything as it should have been.

Service

Zeib was really helpful and kept me on the loop all the way.

Service

Excellent customer relationuons service assistant. Hollis

Service

Kept me waiting, did not call me to tell me car was ready for collection. Really miss the collection service- which would have saved me waiting around the showroom. Can never get replacement car. Prices not competitive

Service

Excellent service for Hollos

Service

vehicle running smoother

Service

One issue - when booked I was told that the service would take about 90 minutes. When I checked in I was told it would be between 90 and 120. Finally ready to handover after 140 minutes. Other arrangements for the day thereby disrupted.

Service

Excellent service and they arranged for the oil and filter change to be covered by my service plan, despite the unreasonable mileage limit on the service plan having been exceeded.

Service

Oil filter housing failed which caused the service to run into a second day. What was good was that a hire car was quickly arranged.

Service

The service was completed promptly and efficiently

Service

very professional

Service

Service was done but apparently i needed more doing to the car as towards servicing that having booked the appointment online i was not aware of.

Service

Read above

Service

Really happy with service, Benn Hetherington has been lovely from start to finish.

Service

Excellent care from start to end!

Service

You did what was expected.

Service

Ben Hetherington is excellent.

Service

Fault not repaired. I was lied to regarding the road test.

Service

Job well done plus I had a courtesy car

Service

Great communication, always kept up to date with the progress. Very professional staff.

Service

I believe that the service receptionist (probably not the correct word!) was the most helpful I have encountered in over 50 years of driving. Well done.

Service

The problems were finally resolved after way too many visits and way too much of my time. I was compensated fairly for the hassle.

Service

Never received a replacement car when one was required.

Service

helpful

Service

All works OK, and looked after well by Zeib Aurang Service Advisor.

Service

Expediency, my vehicle was submitted to the dealership after breakdown fixed the following day and returned the day after.

Service

As above. Plus Car was completed on time at the price quoted.

Service

First class

Service

Pleasant waiting area kept updated as service proceeded and repairs were done the next day

Service

Great

Service

Zeb made sure my car was ready earlier for me to collect

Service

Never had any issues

Service

Professional and quick service

Sales

Good communication throughout for the vehicle purchase. Efficient manner and service demonstrated. Product knowledge was excellent. Overall satisfied.

Sales

Harvey was very attentive throughout and even when another dealership registered the car I had placed a deposit and signed a contract on, he sorted me out with a fantastic courtesy car until my new car was sorted.

Sales

Everything was very well organised and smooth.

Sales

On arrival Harvey made us feel very welcome and nothing was too much trouble. He explained the process and answered any questions we had He is the reason we purchased the vehicle from you and is a credit to your company.

Sales

As stated earlier your sales person Lauren ensured all our questions and queries were answered promptly and to our satisfaction

Sales

Great team - no pressure - I bought from, rather than was sold to.

Sales

Nothing i could fault.

Sales

The coffee was very nice and the handover was very good

Sales

The dealership organised test drive for me. Service received from all staff was excellent

Sales

Excellent customer service

Sales

Very clear, always want things a bit cheaper

Sales

Both Mathew Marson & Jason Thompson went extra mile with customer care, made me feel very welcome

Sales

sale rep was excellent

Sales

sales team were helpful from start to finish of sale

Sales

My dealer 'Lauren' was so good n helpful n provided all the information needed during the deal time

Sales

Minor mishap with a leaking Autoglym in the boot but this was resolved immediately and professionally by James.

Sales

Jason Thompson took the time to listen to my needs and provided insightful information throughout.

Sales

Helpful and informative staff.

Sales

Matthew Marsan was a great sales representative. He made my car buying process smooth and hassle free. He answered all the questions with a smile and was prompt in communication. We were also helped by Jason on another occasion who was equally brill.

Sales

Harvey at Sytner Coventry was excellent throughout the process.

Sales

As a returning customer I notice that the high level of service has never dropped. Some staff recognise me and know my name despite the fact it may have been a year or so since they last saw me when purchasing a car.

Sales

Special treatment throughout

Sales

Very friendly and relaxed.

Sales

A great, informative and enjoyable handover, the car was prepared well, the documentation and handover process was seamless, customer focused and clear - every individual was pleasant and focused on keeping the customer happy throughout the process

Sales

The salesman could not do enough for us he was such Professional and so curtis

Sales

The service was excellent

Sales

The agent was very helpful and went on to explain everything one needed to know or understand