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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Latest News & Events

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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SYTNER COVENTRY BUCKLES UP WITH THE BEARS

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Sharon Rickers

Head of Business

Joe O'Gleby

General Sales Manager

Mark Harris

New Car Sales Manager

Louise Arnold

New Car Sales Controller

Satvir Atwal

Used Car Sales Manager

Dave Froggatt

Aftersales Manager

Alex Zawadski

Business Manager

Ryan Rees

Used Car Sales Controller

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

From start to finish you always receive outstanding customer service from all BMW staff.

Service

Because they have helped me to my enquiries

Service

Very friendly and professional service from Coventry BMW. Always seem to go above and beyond to help with any issues.

Service

As above

Service

See above

Service

Very good service

Service

I was greeted, by name, as I got out my car. Then escorted inside where a coffee of my choice was waiting. The service and timescales were clearly explained. This was delivered in a very professional yet friendly manner. Great service.

Service

sales manager refunded the charge as gesture of goodwill

Service

Highly impressed as i was kept in the loop from start to finish. I knew exactly what was happening and when.

Service

I got everything I expected to the standard I expected. For complete satisfaction who would have had to exceed expectations in some way, that you didn't is neither a surprise nor a disappointment, I'm happy to be very satisfied, for which many thanks

Service

Everything went smooth. Nice facilities at dealership. Technical knowledge of the Parts staff (Dave?) was excellent, and my service experience was fortified due to information gained re. step gearbox, eco-pro mode operation, etc.

Service

very good they are

Service

Great personal service from Ben as usual, a real asset to BMW.

Service

They helped me through the snow...not expected but going that little extra. Car was serviced and clean. Picked up on time, no waiting around and provided a car for the day.

Service

Appointments timing was as said and no delays, car was returned clean and tidy

Service

Benn Hetherington was outstanding in his attention to detail and in providing a fantastic customer experience for me.

Service

Agnes Mark Fulford,Simon Yates, are all first class could not wish or ask for better.

Service

I received immaculate service, my car was ready slightly later than expected but additional unexpected work was carried out under warranty during the day.

Service

Dealt with promptly, good courtesy car, and job completed in time

Service

Enjoyable facilities while waiting for service. Very friendly staff and great communication.

Service

Was sorted out within ten minutes of arrival, so I could continue my day plan in a courtesy car...

Service

The service exceeded my expectations and minor issues I had with the vehicle were fixed. I was made comfortable with a drink and given a quiet space to work.

Service

personal attention

Service

Never experienced such a high level of personal service from any retail business.

Service

See above comment about Zeib

Service

They were asked to complete a job which they did, whilst doing this they kept us informed of the progress and made us very comfortable whilst we waited.

Service

Same above.

Service

Very good level of service and especially like the video sent of the service completed

Service

As above, cost is still an issue. No incentive for further work to be done

Service

As above.

Service

Very helpful. Ben the person who dealt with me was very good and accomodating.

Service

Again the way it was handled also the way i was kept informed

Service

Friendly customer service.

Service

Work completed within timescale

Service

Really good service. The vehicle was serviced, cleaned and ready exactly on time.

Service

The staff were amazing

Service

Everything went smooth

Service

Dealt with by a personable person who knew their stuff and offered information as well as setting expectations around time.

Service

The experience this time was excellent but I’ve had problems in the past which still tarnish my opinion of Sytner Coventry

Service

Ben the after sales representative was more than helpful and couldn’t do enough to help us and went out of his way to provide us with the ultimate service.

Service

They sorted my car out. picked it up and ready for me to collect the same day

Service

You did what you said you would do, in the time stated and to an excellent standard.

Service

Smooth service, no issues, appropriate level of comms

Service

The work force knew what they were doing

Service

Very polite, friendly and efficient.

Service

All sorted for the quoted price

Service

Car serviced in an excellent way and handed back beautifully valeted.

Service

Car was serviced within the time given and returned in a clean condition

Service

no issues. all done

Service

Overall good experience although after a key replacement all my profiles and car settings were deleted so I had to redo everything which was not expected. I was disappointed but apart from that great service.

Service

From reception through coffee and car collection the service was superb. I also experienced the same service at BMW Guildford in July this year.

Service

Went over and above to get me away on time as I had another appointment to get to. Completely exceeded my expectations.

Service

They kept a professional mannor and dealt with my issue very professionally and kept me in the loop in regards to repair

Service

All was good

Service

Booked the service and requested a loan car but the loan car hadn't been booked, they were very good, gave me a lift and then returned the car so all ok in the end.

Service

Had to have a tyre replaced for the second time since buying the car new less than 2 years ago.

Service

car always returned cleaned and hoovered

Service

Look after customers

Service

Stuck to the agreed date and time. Were courteous and pleasant to talk to. Provided a courtesy as promised and quick and efficient with the paper work.

Service

good and on time

Service

Performed perfectly

Service

All ways very good

Service

Efficiency by all staff

Service

Great service.

Service

Excellent service in particular the complimentary vehlcle check which highlighted a potentially serious problem I did not know I had .

Service

They did what it said on the can everything I expected was performed

Service

No issues at all with the service experience.

Service

The service agent Zeib Aurang gave excellent service with great attention to detail

Service

Good service

Service

Very professional from the point of driving onto car park to driving off again

Service

It was all carried out in a very professional manner.

Service

Did what I expect from a service and mot and more

Service

Poor quality control of work carried out

Service

Quick and professional.

Service

They helped with the issues with my car and advised on methods moving forward.

Service

Looking afrer customers at any time. Helpful staff.

Service

Good video report on the health of the vehicle

Service

Arrived early for an engineer to check my issue with the seatbelt. They had to replace the whole thing so arranged for me to be dropped at work and the work to be done by early afternoon the same day

Service

Very attentive staff

Service

Was treated very well and as customer made to feel I was being looked after

Service

Everything was handled well and expeditiously, especially by Agnes, the service rep.

Service

I was well received by the staff.

Service

Having waited for hours it was realised that the wrong part had been sent and I would need to return the following day. Fortunately a loan car was supplied.

Service

Efficient service.

Service

Coventry centre was helpful and professional.

Service

Very satisfied, the staff were very professional.

Service

Service was easy to book. Staff were helpful.Great courtesy car. Affordable, good quality

Service

Everything went smoothly a well organised dealership

Sales

Each time I called or popped into branch, I was made to feel entirely welcome and cared for.

Sales

Very professional throughout , everything explained to me and any questions asked were answered .

Sales

Totally satisfied. The salesman who dealt with me answered all my questions instantly and was very knowledgeable when I took delivery. The finance was also dealt with most efficiently.

Sales

Excellent sales representative.

Sales

sale staff handed over my new car very well and showed me how all functions worked on the car

Sales

Completely satisfied stilll falls short excellent is more fitting

Sales

This is my third BMW from Sytner Coventry and the best service I have ever had whilst buying a car!

Sales

Was happy with the service, was friendly and very professionally done

Sales

Paul was very professional and attentive throughout the while process. He always contacted me when agreed and was prompt to reply to my many and varied questions.He was a pleasure to deal with andI never felt pressurised.

Sales

Good customer service, well looked after, managed to arrive at sensible numbers - was a good experience.

Sales

Understanding, unpressured and helpful

Sales

Personalised service from a team that listened to their customer

Sales

They were quick, efficient and ready with all the necessary paperwork when bringing our 8 year old with us this was highly appreciated.

Sales

The salesman and staff made the whole experience seamless, easy and relaxed. They listened to everything I wanted and provided the perfect car.I will certainly recommend them to friends and family.

Sales

This is the sixth BMW purchased from Sytner Coventry and the levels of customer care before, during and following purchase are exceptional.

Sales

No issues at all and easy well communicated process

Sales

Everything was good

Sales

Good Service

Sales

Dave allard was excellent from start to finish and worked hard to get me the car I wanted and overall deal to buy. Handover was also exciting and informative and above all enjoyable. Simone helped with the vehicle information and set up

Sales

i am always looked after by the center when i purchase my cars and made to feel welcome

Sales

From the reception staff, the tech guru, the mechanics and our sakes advisor, andy, everyone was very friendly and professional. Andy want the extra mile at handover because he knew that this was my partners First brand new car.

Sales

The sales team did everything possible to ensure I had a great experience.

Sales

Andy Kinsey is first class to deal with and made the whole experience easy and enjoyable

Sales

Everyone made a great effort to look after me

Sales

Excellent and efficient service

Sales

Sales staff, Harveer in particular were great fun, good experience, no hard selling just support with all info required to make the decision. Backed up by a great product.