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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
336 ratings and 183 comments received in the last 90 days.
04 October 2025
The process was exemplary, nothing was prolonged or confusing. They guaranteed to meet my expectations and delivered
01 October 2025
All the people we have met in this sales process take the Time to explain everything and nothing is too much trouble
01 October 2025
The Handover was perfect. Darren Price explained everything and was extremely efficient and i was made to feel like a special customer. In fact the whole process from start to finish was faultless.
01 October 2025
Very satisfied got the full unveiling of the new car experience
30 September 2025
All went smoothly and everyone at dealership was extremely helpful
28 September 2025
Excellent service very welcoming.
26 September 2025
I couldn't be more satisfied. The attention to detail from the sales team, and in particular Serena, really stood out. She was patient, approachable, and explained everything in a way that gave me complete confidence. The whole process, right through
25 September 2025
Because every step of the way there help is fantastic
23 September 2025
Friendly & swift
22 September 2025
The lead-time from order placed to vehicle handover was 3 months. This was communicated to me very clearly from the outset. After expressing interest in a purchase, I was visited at my home the next day and was kept thoroughly updated until handover.
20 September 2025
Great friendly service, very attentive and listened and delivered my requirements
16 September 2025
Every detail is taken care of and just so impressed with the level of care taken to insure the experience is everything you would want it to be
15 September 2025
Friendly & very knowledgeable staff nothing was too much trouble.
11 September 2025
I was shown through all the extras and possibilities
11 September 2025
Staff very helpfully. Received a quick service.
10 September 2025
Smooth process
10 September 2025
Both helped me choose my car replace issues
09 September 2025
Good prompt and professional service from the staff I conversed with to secure my new vehicle.
08 September 2025
I bought new 120 for my daughter and sales rep Jamie I asked him to make it special for my daughter and he made it special for her . Thanks Jamie a lot.
07 September 2025
Love the car
06 September 2025
Again really patient, everything was explained really well and very welcoming. Mir was able to answer all my questions and ensure the transaction was seamless.
05 September 2025
Jamie was amazing, stayed late so I could fit picking up around my work schedule. Treated like royalty
05 September 2025
Again, we have found the service to be personable, professional, reliable, and informed. We will look forward to working with both Darren and Jordan on our future car purchases.
04 September 2025
Mike Reynolds has been excellent. Very much a strong "beyond" work ethic. I live within 5 minutes drive to Solihull Sytner, but have not had this experience with them, and I have purchased 2 cars from them & 1 from Tamworth.
04 September 2025
The team at Sytner were excellent. Harvey and Mir were outstanding.
28 August 2025
Very welcoming and Jordan Green very knowledgeable in the product. Good customer service.
27 August 2025
Very good
22 August 2025
The sales team that I dealt with, Harvey and Jordan, couldn't have been more helpful, especially as my collection was delayed by 3 weeks due to a technical recall on the vehicle.
19 August 2025
Jake and Mir are so efficient and professional
07 August 2025
Extremely Satisfied. Serena walker from sales outstanding from your Coventry office.
04 August 2025
As we had travelled to buy our last BMW, we also travelled to visit Coventry for this purchase. The showroom was impressive and was well stocked with options and the sales team were very professional, welcoming and guided us to our decision.
04 August 2025
Excellent service - easy, professional, and enjoyable throughout.
04 August 2025
Everything was so simple as a lot of the paperwork was completed in my own time and ahead of the day to collect so could relax and enjoy the handover.
03 August 2025
They made all the information accessible and assisted in making the right purchase.
03 August 2025
Quick and easy, dealt with any queries in a clear manner
03 August 2025
It was quick and efficient. Serena and Harvey were easily accessible and kept us updated frequently on the progress of car. They made sure all our needs were met throughout the process.
03 August 2025
Jacob at sytner was amazing to deal with, straight forward and very uncomplicated. Jacob is a credit to the BMW brand
01 August 2025
Everything was ready and quick handover
31 July 2025
Darren Price was really helpful and explained the car/products well. Darren answered any questions I had and was very quick to respond.
23 July 2025
Friendly and professional sales service - no hard sell.
08 October 2025
On time and kept upto date with progress. Had a place to do my own work while waiting
07 October 2025
Issues: ??Booking system online ??Rear exhaust plastic trim not investigated despite it being displaced (will have to come back at a later date) ??Nail in tyre - not offered repair and after time at local tyre centre found it is superficial.
07 October 2025
When booking the service through the app it came up as £310. However, you then add a further 60.00 as a service charge.. what's that for? Please could you let me know? The clean included didn't do the wheels properly.
07 October 2025
A bit longer that was expected
07 October 2025
Extremely dissatisfied. The team gave contradictory explanations, lied about inspecting my car, and refused warranty cover without evidence. My taped mirror even passed MOT, yet they called it
07 October 2025
Repaired under warranty. Just the delay in parts as could not be fixed on the day so left car overnight. Would be nice to be offered a hire car, even if I didn't need and I am aware there is a charge.
06 October 2025
Don't like a service
06 October 2025
Swift resolution to the issue
05 October 2025
I waited while they serviced my vehicle, They seemed very aware and offered coffee and even some lunch, they sent me a video of the progress, and cleaned it before returning it to me
05 October 2025
Very easy arrangement getting our vehicle(s) maintained.
04 October 2025
The exhaust tip was replaced to address the rattle, but the issue persists when driving over potholes or uneven roads. Additionally, the NSF and OSF suspension require urgent attention, but the car was returned without resolving the problem.
03 October 2025
The technician was very knowledgeable and the video was very clear. Receptionist lovely. However I was not impressed with the attitude of my allocated service advisor zaib. The I don't care and I know best because I work at bmw attitude was terrible
03 October 2025
Very satisfied
02 October 2025
Very satisfied as always
02 October 2025
Friendly service.
01 October 2025
Excellent and kept informed.
01 October 2025
As above
01 October 2025
Car dangerous condition (service advisor was good)
30 September 2025
The MOT was carried out in a timely manner while I waited and was given a complimentary wash and vacuum. Made it look new!
29 September 2025
Lara made the process for booking seamless and kept me up to date as the work was done Even rectified another fault the following day after collection without any fuss , great customer service
29 September 2025
Very helpful, staff , also cup of coffee and free biscuits very welcome .
29 September 2025
Always used this bmw, and always been good service. Professional as soon as you get to reception.
29 September 2025
My service experience went very smoothly when I encountered an issue with my car. The team were very easy to contact and kept me informed thorought the process
28 September 2025
Very bad service They broke the hand brake
27 September 2025
Friendly staff and treated well whilst in the dealership
27 September 2025
Work was carried out quick as started and lots of information and care was provided.
26 September 2025
They did everything they said they would do and in the time allocated. Communication throughout was excellent.
25 September 2025
Information supplied while car at sytner services
25 September 2025
Had a good experience at BMW Coventry from my last visit and the advisors were helpful.
25 September 2025
Always kept well informed
25 September 2025
All round good service
24 September 2025
Really pleased, great team. Only think was the appointment took longer than the 90 mins, team onsite were great though and keep me fully informed and were lovely
23 September 2025
The check on the airbag recall was carried out whilst I waited and the car was cleaned free of charge
23 September 2025
All booked and sorted without any issues. Had the car collected and dropped off the same day
22 September 2025
thorough inspection good service
21 September 2025
It was all carried out in good time and is always reliable.
20 September 2025
Polite and friendly. Job done in quoted time, tea and coffee on tap
20 September 2025
I was well looked after by Zeib
19 September 2025
Clean, aesthetically pleasing showroom Offered refreshments on arrival and checked on by staff
16 September 2025
Only issue is my service light is still on are your service
16 September 2025
Brilliant service and was well looked after by everyone there
16 September 2025
I arranged with a BMW main agent to fit a new front wheel bearing to my BMW car. I paid over 300 pounds for the new bearing to be fitted, but the bearing is still noisy. Obviously not fitted.
16 September 2025
Great service and attention to detail
15 September 2025
Would have 5 star but could not find my car. It had been parked in the mini garage car park next door. This could have been communicated better to avoid me searching around the BMW forecourt and car park
15 September 2025
Same as above
15 September 2025
Prompt and professional service
15 September 2025
The car fells like it drives different but in a good way.
15 September 2025
Cant say words dont describe my feelings
13 September 2025
1/2 hour wait to find booking then 1/2 hour wait for vehicle return handover. Still waiting for reply to email sent 10/09.
13 September 2025
Although the cause for my car smoking at start-up was not determined, I did not get the feeling that unnecessary work, such as opening the engine was pushed onto me.
12 September 2025
As above
12 September 2025
Wouldve been a 5 star but 3 things -When you cleaned my car the empty boot wasnt cleaned. -I had to chase to collect my car several times and in the end you sent me an Uber (good)as u was closing shortly. -Error code wasnt picked up
11 September 2025
Good
10 September 2025
Good communication including walk round video, car was ready as expected
09 September 2025
Completed on time was a little dissatisfied with the vehicle inside of vehicle
09 September 2025
Abubaker was friendly and professional. The service itself wasn't good enough
09 September 2025
See above
08 September 2025
No messing different league job done
08 September 2025
Friendly enough but didn't achieve what I expected
08 September 2025
Really easy and done exactly as asked
08 September 2025
I got the visual check at 9:30 am then nothing. I had to chase and called at half 3. To be told the part wouldn't be available until tomorrow. If I was called in the morning the part could have arrived the same day. 2 days no car.
07 September 2025
Mabe a little too long of a wait
07 September 2025
Cannot give 5 stars since some electrical faults and difficulties were showing immediately on collecting the vehicle. ( The boot also had not been hoovered although this only a small point- on the whole I was grateful that any hoovering was done!)
06 September 2025
This was not a service but courtesy check up so very much appreciate attention to detail
05 September 2025
Friendly and efficient
03 September 2025
Service went well but as mentioned above dissapointing
30 August 2025
Great service, particular thanks to Nicole who was extremely good
29 August 2025
It's worth it
29 August 2025
The team at Coventry BMW are all excellent
29 August 2025
Was not informed on drop of that we did not hold an account with this location. Informed via phone call half way through the day that payment was required upon collection When booking enquired ref account
28 August 2025
Professional service, clean car, comfortable waiting reception, polite staff
28 August 2025
Simply no issues
27 August 2025
Car serviced to the highest standards and the staff,we're fantastic.
27 August 2025
From being greeted to having the car handed back I cannot fault the service provided from BMW. One thing I would like is a pick up service, I am not close to the service centre and its difficult for me to get home once I have dropped off the car.
26 August 2025
Nicole Cashmore who I dealt with was friendly helpful, explained everything in a no nonsense manner - and went above and beyond to help. She is a credit to Syther Coventry.
25 August 2025
Appalling, got given a Mini Countryman full EV as a courtesy car which is ridiculous considering my car is a 2L petrol, and I thought it was meant to be like for like? Jokers man, luckily I only had it for the day but besides the point. THINK!
24 August 2025
Nicole(customer service) was great to deal with, friendly and kept me up to date
24 August 2025
Used Coventry service department for a couple of BMW cars I've had in the past, always resolved the issues in a prompt and effective manner.
22 August 2025
Greatest staff
20 August 2025
Zeib was fantastic and explained everything very well.
19 August 2025
Dealer service was excellent from greeting, through booking in then an app that progressed the job until finished. Excellent
19 August 2025
Excellent
19 August 2025
My experience with bmw garage first time was very very good
18 August 2025
Nicole was very helpful and professional
18 August 2025
Wasn't happy with the complimentary car wash this time but usually great
18 August 2025
Lara extremely helpful.
18 August 2025
Best experience i have received so far. Cannot express how welcoming the staff were and assisted me with a working space whilst I waited for my car
18 August 2025
Quick service, friendly staff, nice environment
18 August 2025
Jobs explained were not carried out
18 August 2025
Lara was a diamond she helped and supported our situation so much
18 August 2025
Work was ok but online check in didn't work and it wasn't made clear that despite booking car in for 9.30 it may not actually be seen until much later.
17 August 2025
Because the job was very good and didn't wait too long for it overall splendid job
17 August 2025
Completely satisfied, reception staff, customer advisor and communication were perfect.
16 August 2025
Advisor was very knowledgable and attentive to our needs
16 August 2025
Need to be extra careful while recording and reporting the mileage of the vehicle.
14 August 2025
The staff were very professional in my dealing with them. Zion provided exceptional service.
14 August 2025
Received the service that was required and asked for, with a few complementary services i.e wash and vacum.
13 August 2025
Good repair to the car however attention to detail could be improved for example cleaning the marks on the older leather on the seat whilst it was in the workshop
12 August 2025
Kept up to date with information and complimentary clean and drinks
12 August 2025
Straightforward transaction, great work from Nicole
11 August 2025
Let me know quickly what needed doing with a detailed video to explain all
10 August 2025
Easy to arrange service visit, I like being updated on the progress and professional feedback about the job done. Being automotive engineer it's important for me to deal with competent people addressing all my concerns.
08 August 2025
I'm satisfied, but I think for service it should run smooth and faster rather making the customer wait ,
08 August 2025
For the reasons mentioned. The car suffered complete discharge of water through the wheel arch. Another repair shop investigated and found that one of the feed-lines was not attached correctly. The episode has left me unimpressed and annoyed.
08 August 2025
The service I received was exactly what I was expecting.
06 August 2025
Great friendly service.
06 August 2025
Easy to book, great communication prior to and during works and pleasant waiting area.
05 August 2025
Polite and attentive staff throughout
04 August 2025
Nicole was helpful on the phone and in person. Reception staff friendly. Prompt service
04 August 2025
Was quick and easy, Harrison was very helpful
04 August 2025
The level of customer service received from the entire team at Coventry was incredible from the lattes given to us by the reception girls to the very fair and friendly service guys who dealt with me.
03 August 2025
It is a fair comment
03 August 2025
The service advisor Nicole was top class. In an age where everyone is customer based but fail at the first hurdle. Walking into the showroom to collect my car the little touch of recognising me and doing a great job has not gone unnoticed!
03 August 2025
Ok
03 August 2025
Kept up to date regarding g my car
01 August 2025
Like I have said very well looked after thank you
01 August 2025
Great!
31 July 2025
the staff were helpful, and the service was smooth and efficient.
30 July 2025
Good service from Nicole & Rachel in reception is always very good & friendly
30 July 2025
Nice and easy booking in and service when you enter building Friendly staff and very helpful Best service I've every had
30 July 2025
Great service, thanks Luke Allsop!
29 July 2025
As in my previous comment there were no issues with the process or staff and the work was carried out to my satisfaction and in a reasonable time.
27 July 2025
As above
27 July 2025
Have visited the dealership for at-least 5 times for the same issue. Each time I am told that the issue is fixed and it is not. Didn't expect this service from BMW Dealership and that too in a premium vehicle like IX
25 July 2025
Excellent service from the team thank you
24 July 2025
They did everything that could be asked of them
24 July 2025
I paid £150 and got nothing in return not even a diagnostic print out, not even a remedy for the issue , was told a mechanic would call me next day and didn't, now avoid calls, when I call, would advise to stay well clear for future clients. Refund??
23 July 2025
As previous question. All excellent service
23 July 2025
Good service
23 July 2025
Great experience, everyone very friendly and welling to help.
22 July 2025
Great service from the team always efficient
22 July 2025
Ive used Sytner Coventry for 23 years, if there is a problem, it's quickly solved. The discount for older cars is really appreciated too
21 July 2025
Really distant and cold.
21 July 2025
They were able to get my car in on short notice and did everything they could to make my experience a good one
20 July 2025
My car has been in a couple of times before and they have said i need a couple of suspension parts which when i took it for a m.o.t it passed without replacing them.But on this visit the complimentary vehicle health check said the suspension was ok.
18 July 2025
Great service
17 July 2025
Car was reasonably clean going into dealership but asked for it to be cleaned as long drive had got dead flies on front of vehicle. Car wasn't cleaned however, no signs of being washed and I service was not cheap.
15 July 2025
Some questions still remain unanswered
15 July 2025
As I left the garage having completed the purchase of a 2024 M2 I noticed a stone chip on the windscreen. As this is in the driver's field of view I suspect that the windscreen will need to be replaced.
15 July 2025
Car was serviced quickly
15 July 2025
Clean professional and quality service
15 July 2025
Absolutely waste of time.
07 October 2025
Again from reception through to all the staff that I dealt with, it was a pleasure. All polite, friendly, helpfuland, and professional, made the transaction easy efficient and enjoyable.