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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
301 ratings and 154 comments received in the last 90 days.
04 July 2025
Very satisfied with my experience, this will be my 3rd vehicle i have purchased from this dealership, always found them to be very helpful and knowledgeable regarding the vehicles they sell, dealt with Serena Walker who was pleasant and helpful .
03 July 2025
The team where great at bmw, they made me feel very happy with my bmw experience
26 June 2025
Given full attention from Jordan which was so much appreciated as he was clearly in pain following a recent accident
22 June 2025
We were made to feel very welcome and felt completely at ease with the whole process. Maryam was especially good. Going above and beyond to make sure the process was easy to follow and made us feel ar home
19 June 2025
I was kept informed throughout the production of my car
15 June 2025
Professional, respectful and knowledgeable staff
10 June 2025
Everything clearly explained, the follow up support on offer and how to access it.
04 June 2025
Felt really welcome
03 June 2025
Always kept informed
03 June 2025
Convenient location. Always made to feel welcome when visiting. Smart and well equipped showroom
03 June 2025
Very helpful staff Jacob and Mir. Both treated me very well.
29 May 2025
My experience was amazing! Darren was fantastic, so knowledgable and helpful, he went above and beyond!
29 May 2025
A lot of paperwork sorted before the day of the new car pick up, this was done on line.
25 May 2025
As above.
17 May 2025
From first contact to collection of car, everything was perfect and no question was to small for Mir to answer.
12 May 2025
The gentleman who sold me the car had left, but Jacob and Brandon made sure everything was seemless on the day. Friendly and helpful as ever, car was in great condition and all terms of sale agreement were present and correct. Thanks gents!
07 May 2025
The whole process was very smooth. Mir gave me regular updates at each stage.
07 May 2025
Mir at Coventry BMW was excellent very professional informative & personable. It is not my local BMW Dealership but I have returned to Coventry due to their excellent customer service
03 May 2025
Courtious and straightforward process, did not feel presuured in any way
30 April 2025
Very Happy, Great experience, Highly professional and couldn't of been more helpful :)
29 April 2025
Polite & friendly at all times. Efficient service & delivery ahead of time with effective communication.
26 April 2025
Process very easy and again, made smoother and stress free by Milo. I'm very happy with my new car and look forward to buying another one in the future!
19 April 2025
It was made very easy
13 July 2025
Over thirty years of great service
13 July 2025
The service manager was very good, gave answers to my questions.
13 July 2025
Updated throughout the whole repair process.
12 July 2025
Even though visit cost more than anticipated everything was carried out efficiently.
12 July 2025
Everything was done as expected and on time.
12 July 2025
Vehicle was returned and the issue was still present only with it now being the LH front door speaker. I then had to rebook it for a 2nd time.
12 July 2025
Very well organised, good service
11 July 2025
Perfect services
10 July 2025
Excellent service
10 July 2025
Servicing is great and easy. Just book, check in and leave the rest to BMW.
10 July 2025
The service experience was excellent and the information provided, ie. the video, tyre wear etc was quite informative.
10 July 2025
Particularly with relation to dealing with my squeak warranty issue, they listened to me, and investigated it promptly and rather than declining to do anything further - looked for solutions. Issue seems to be resolved now.
10 July 2025
Poor service
09 July 2025
Could not do enough for me
09 July 2025
VERY PLEASENT AND EASY TO DEAL WITH
09 July 2025
Today the vehicle has been taken back by BMW Assist as Sytner workshops did not tighten the hub to drive shaft bolt and this caused handling and knocking issues especially at motorway speeds. Customer service especially Nicole is excellent
07 July 2025
I have not recently been in to the garage so not sure why this has been sent to me
07 July 2025
great service and communication
07 July 2025
Very impressed with communication and speed of work carried out
06 July 2025
They fixed the problem but this is the 8 th time this car has been in under warranty
06 July 2025
Brilliant.
05 July 2025
Team always polite
05 July 2025
Still think the cost is excessive
04 July 2025
Had issue with program. Keep me updated. Sorted by the end of the day. I can imagine how much effort behind it.
03 July 2025
Good customer focused.
01 July 2025
After going through many private garages my car still had issues. When bmw fixed my car it was smooth
30 June 2025
Fair price and excellent service from both reception to the work that was done
25 June 2025
Very professional
24 June 2025
I experienced excellent service from the moment I arrived to the moment I left with my car
24 June 2025
I had to chase up if the car was ready as insurance was running out. when collected the car it had been washed but only the front had been vacuumed not the back, the windscreen had water marks inside and I am now missing 1 rear car mat ???
24 June 2025
I was unsatisfied because i was quoted a price which ended u changing a lot on the same service being told some things had been omitted and they where very sorry but it affected me on my part because of having to pay extra money.
22 June 2025
everyone was very nice, but in the end it took a week, with no courtesy car, to get my car key working again and i was expecting something over £2k, including new tyres and battery etc, and it came to something over £3k. t
20 June 2025
Mostly friendly
20 June 2025
Job done to your requirements ????
19 June 2025
Very happy with the work completed by the workshop
19 June 2025
Because even though my car had stay over for work to be carried out the retailer was very helpful in making sure worker was done and assisting me to be able to get and return the next day to collect the car so I was very thankful
19 June 2025
It's like being one of the family
17 June 2025
They know what they are doing
17 June 2025
Great service
16 June 2025
As above.
16 June 2025
X
16 June 2025
Service excellent as always
14 June 2025
Nicole service rep was very polite and professional
14 June 2025
The service and works were completed very Quickly, the only negative, was the car wasnt fully polished when it was returned to me.
13 June 2025
Always kept up to date with how my cars updates. Ben is is always a pleasure to deal with.
12 June 2025
Good technical knowledge and car returned very clean inside and out.
11 June 2025
Excellent service
11 June 2025
I loved the informative video and progress pie chart. The team was incredibly friendly, Jill went above and beyond by making sure I had a baguette since my service ran over lunchtime - a really thoughtful touch!
09 June 2025
As above
09 June 2025
Service staff understood and LISTENED.
09 June 2025
Amazing service as always, can always trust this dealership
07 June 2025
100%
07 June 2025
Drop off pick up easy
06 June 2025
Always a pleasure seeing Zabe, he explains everything and does it with a smile
06 June 2025
As above
04 June 2025
Everything was completed on time and in the manor I expect.
04 June 2025
The team at BMW Coventry have the best customer service. Kellie and Jack are extremely helpful.
04 June 2025
The usual frustrating wait at drop-off. 30 minutes wait, just to sign a form that could be completed at reception. There always appears to be plenty of staff, sat looking at their computers, while customers wait.
04 June 2025
A welcoming, courteous and professional service from beginning to end.
03 June 2025
Always a fabulous experience at Sytner BMW Coventry . Courteous and so attentive .. really do their best for you
03 June 2025
Requested work undertaken, The boot was not cleaned as part of the service
02 June 2025
The car was promised to be finished by late Friday afternoon but was not ready Saturday 11.AM
02 June 2025
Rushed responses, advisor didn't even bother to sit down with me just stood over me.
02 June 2025
Lara was very attentive and kept in touch
01 June 2025
Was able to complete without a return journey
31 May 2025
I've never had any issues with this dealer
29 May 2025
i dont understand the point of the online check in and then having to wait 30mins to hand the keys over to the service engineer
28 May 2025
Great service. Lara was very professional
27 May 2025
As mentioned, the service is good and friendly. However, if I'm being super picky, then the valet was great on the outside, but the inside was hardly touched, and the covers and everything were still on the seat when I went to pick it up. But minor.
27 May 2025
Excellent service and very knowledgeable
25 May 2025
Couldn't fault anything
24 May 2025
Excellent service throughtout
24 May 2025
Refer to the above statement regarding my service experience at Sytner the last couple of times my cars have had to go into the service department at Sytner BMW Coventry.
24 May 2025
The office and attention from all the team was exceptional.
21 May 2025
Car was serviced in the timescale that was advised and given back to me in a clean condition
21 May 2025
As above, staff could not have been more helpful. Annette in particular went out of her way to help and make my experience a good one. Nicole also was great, kept me informed about the progress in my car etc.
20 May 2025
Very pleased with the service I was given. Didn't feel I was pushed into making any unnecessary decisions and pleasantly surprised with the honesty, not always a given at certain garages/dealerships
20 May 2025
Lara was great from start to finish, updating myself as and when required
20 May 2025
Video was really insightful and helped understand how the car was
20 May 2025
Great reception welcome by Rachel and her colleague plus Lara in service provided a prompt service and update as promised.
19 May 2025
Make everything easy
18 May 2025
One reason Lara! Unprofessional! Disrespectful towards customers. Lack of communication! I was expecting a call from Kelly After sales manager she did not call back too. After a complaint over the telephone on 13th May.
18 May 2025
Great friendly staff and top class work as always at Coventry
13 May 2025
Was kept upto date with what's happening
12 May 2025
Had no problems at all.
12 May 2025
I was disappointed that a problem with a seat belt buckle couldn't be solved faster.
11 May 2025
The job was done to my satisfaction
11 May 2025
Giving remote access to my vehicle ahead of the service slot the problem was diagnosed and a part ordered.
07 May 2025
Because of as above
07 May 2025
Helpful & friendly always
07 May 2025
There was some delay in completeing the job
06 May 2025
Brilliant
06 May 2025
The service experience has been very good. The issues I have raised have so far been proven to be repaired. I'm confident that if anything else arises then they will be resolved too.
06 May 2025
Zeib was very helpful and knowledgeable
05 May 2025
Same as above
04 May 2025
Knowledgeable
04 May 2025
Now my car is no longer serviced via arval and is now out of warranty, I have experienced a drop in the level of customer service I have received at Coventry. Before your staff would be over backwards to be helpful, however now thats not the case.
04 May 2025
Lara provided clear explanation
04 May 2025
As above. Lara facilitated everything and gave me a perfect experience. Thank you
03 May 2025
Service is outstanding
03 May 2025
Kept updated to date with progress and work required
02 May 2025
Upon collecting my new vehicle we arrived at time arranged but it wasn't ready for collection then a fault was found in the software. Our car was returned for updated software but was In repair shop 5 days
02 May 2025
They covered everything I expected.
01 May 2025
Car fixed and really nicely cleaned too. Can't give you 5 stars because the price was really pretty high.
30 April 2025
Although some of the staff didn't understand your recall system when I finally got Luke he was very understanding of my situation , very polite and dealt with my recall in a swift and professional manner. He was excellent.
29 April 2025
See above
29 April 2025
Car looked after and the work undertaken within the time agreed
29 April 2025
Polite customer service and care.
29 April 2025
Was kept up to date all day with everything
29 April 2025
Good over all service Hreat customer service
29 April 2025
Would be 5 stars had they informed me as to why my engine light was on and not want to charge me for it.
28 April 2025
It was a very pleasant experience
28 April 2025
Was impressed by video with car check
27 April 2025
Explanation was good in what the servicing entailed. Car returned in clean condition. Hospitality was good when waiting for service to be completed. Staff very polite and knowledgeable in doing their job.
23 April 2025
very pleased with attention to deatil
23 April 2025
Very good
23 April 2025
Polite staff. Kept informed of progress
22 April 2025
I was kept inform all the time and the service advisor provided excellent customer service.
22 April 2025
Very customer focused, thankyou Luke Allsop
21 April 2025
Nicole was very helpful and knowledgeable. I was kept informed all the time while my car was in the garage.
21 April 2025
Lara was professional and friendly. She was able to talk me through the issues with my vehicle.
21 April 2025
Nicole was amazing she took the time to make sure I was looked after and I felt like a valued customer - 5 stars for BMW!!
21 April 2025
Got everything right first time. Provided outstanding professional service
21 April 2025
There was good contact about the progress of the service procedure throughout. The service advisor was good at explaining the points attended to, professional and courteous at all times.
21 April 2025
Fantastic team and even went so far as to provide me lunch as I was there for about 3 hours.
20 April 2025
Very simple and easy process no hassle kept informed about the work on my car and let me keep the courtesy car an extra day even though mine had been completed, thoroughly enjoyed the experience
20 April 2025
Want to say a massive thank you to Annette & Nicole for looking after me! Especially with the complimentary lunch :-)
20 April 2025
Incredibly friendly and respectful staff. Love coming into Sytner
20 April 2025
No problems. Coffee was good.
20 April 2025
Very well done handled by Zieb.
04 July 2025
Everything was so smooth. I felt very comfortable & knew I was in safe hands