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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
582 ratings and 263 comments received in the last 90 days.
09 July 2024
Although the delivery date got pushed back a bit, the team were very good at communicating with me the entire time. Especially my sales advisor, Mir.
03 July 2024
All our queries were answered expansively and clearly.
02 July 2024
Very smooth and painless process.
02 July 2024
Friendly and clear expectation of what paperwork is required, what procedures to follow and the experience of the car handover. In particularly, Milo (at Sytner Coventry) was exceptional and trying to reach the car & finance package that suited me.
02 July 2024
Everything was explained in detail, milo was very accommodating and relaxed. The buying and delivery experience was a pleasure.
02 July 2024
Very efficient
02 July 2024
Milo came across as genuinely interested in the whole process including personally checking that a 1 series would fit in our garage!
02 July 2024
Milo was very professional, polite and made you feel at ease all the way through the process,
02 July 2024
Personalised experience. Makes every customer feel special.
30 June 2024
Jordan.G made the whole process really smooth and easy. He explained everything thoroughly and was really helpful with great communication throughout.
28 June 2024
Fully informed through the process
26 June 2024
very helpful
26 June 2024
Came quickly and when first agreed end of June no delay at all.
26 June 2024
All was taken care of with minimal hassle
20 June 2024
Jacob heath did everything to get the car I wanted
20 June 2024
Darren was so efficient with every detail.
18 June 2024
Quick, easy and efficient
16 June 2024
David really helped me to find the best deal for me and kept me updated regularly on the status on my new car.
15 June 2024
Wonderful experience with the salesman Darren Price he worked very hard to achieve the budget we had .
08 June 2024
very helpful
29 May 2024
It was nice to have the privacy to view the car and the problem we raised was immediately fixed before driving out the door
29 May 2024
Good communication throughout.
26 May 2024
Listened to my needs and didn't push products I didn't want
26 May 2024
Kept updated throughout the process and responded to queries quickly
26 May 2024
Nothing was too much trouble for amnyone.
23 May 2024
Milo was really good in getting the ball rolling and going through the process seamlessly. Made us feel really welcomed
19 May 2024
All the staff helpful and knowledgeable Lots of meeting rooms and areas to sit and discuss. Dealership was clean, light and welcoming, and plenty of coffee.
15 May 2024
Everything was managed throughout the process.
14 May 2024
Very friendly and helpful staff
12 May 2024
Everything went very smooth and quick
09 May 2024
Darren Price was very helpful, professional and friendly when we did the hand over. Thank you Darren
07 May 2024
It was delight to be made to feel welcome by the people at Sytner Group when I decided to purchase another car from them. The people I dealt with through the whole process, from car selection, finance and delivery are a credit to the BMW brand.
03 May 2024
Darren Price's service was excellent - professional, personable, attentive (but not pushy) and a pleasure to deal with.
03 May 2024
Sean Crean and Jordan Green did a fantastic job and Made purchase and handover easy
02 May 2024
Everything was organised well and got the car in the time stated
02 May 2024
Kept informed of all paperwork and necessities needed before picking up car
01 May 2024
Jordan was helpful and knowledgeable even though there was a minor set back with the dates Jordan quickly resolved this.
01 May 2024
Service was great.
29 April 2024
Darren helped us through the sale process and kept up up to date on the progress
28 April 2024
Friendly sales staff.
21 July 2024
The cost came under quote - great
21 July 2024
Very quick and efficient
21 July 2024
Nicole was super, kept me informed, friendly and professional
21 July 2024
Communication good and no problems
20 July 2024
Provided good services and support
20 July 2024
Looked after from start to finish
20 July 2024
Quick, easy process
19 July 2024
Looked after by Zaib who was very knowledgeable, polite and efficient. He explained what was required to repair my car which needed a new ABS sensor and drive shaft following the usual diagnostic process.
18 July 2024
Timely fashion
18 July 2024
Quick and easy. Staff were very attentive and accommodating.
17 July 2024
Nicole Cashmore, the service advisor who dealt with my car problems was an absolute pleasure to deal with and an ultra professional, a wonderful example to BMW and Sytner and I look forward to dealing with her in the future
17 July 2024
Service and pads were replaced and I had a good experience
17 July 2024
Nicole Cashmore sorted out the repairs to my car.
17 July 2024
Every thing was undertaken very well
17 July 2024
The service I received from Harrison was excellent. He was polite and friendly, taking time to explain the process and the service done on the car. When I explained I was looking to change my car, he quickly got someone to talk me through my options.
17 July 2024
You did what you said you would do
16 July 2024
Completely satisfied with the customer service. Couldn't fault the way I was treated.
16 July 2024
Booking team advising incorrect costs when asking for cost of service. Zab and Maria( front desk) know them for a few
16 July 2024
Very effective and timely repair to vehicle following warranty issue, brilliant. Vehicle was handed back poorly presented could have been cleaned and vacuumed just disappointing.
16 July 2024
Again, Sooth transition
15 July 2024
always polite and very helpful
15 July 2024
From start to finish a very good experience. I had to amend my appointment the day before the service and the team accommodated my changed requirements. Excellent, friendly team...
15 July 2024
Luke kept me informed, and gave me some options for replacement tyre
15 July 2024
Did the job required with no hassles & plenty of updates. Thanks Luke!
15 July 2024
Service received was prompt and accurate, no issues to report. Would not hesitate to bring my vehicle back to Sytner Coventry.
15 July 2024
Everyone was friendly and the work got done to the standard I expect of Sytner
14 July 2024
Service was completed as expected
13 July 2024
Excellent service and kept informed of progress. Reasonable service
13 July 2024
Luke was very helpful in sorting the car out.
11 July 2024
Outstanding service from start to finish. Special mention to Chris Milne for his excellent customer service. No hidden costs, I was made aware from start to finish, on time, didn't have to wait long. Excellent refreshment and waiting area. Clean
11 July 2024
Good
11 July 2024
Great service albeit on a building site!!!
11 July 2024
Service advisor Zeib Aurang based at Coventry sytner was absolutely amazing. He was very open to answering any questions, was keeping me updated and made me feel very comfortable also. He goes above and beyond to ensure he provides that outstanding s
11 July 2024
Friendly professional service. They went out of their way to help me on the day. I was highly satisfied. The work on my car was completed in a timely manner.
10 July 2024
Car on time even with extra check requested. Luke made it happen and he was extremely helpful, polite and friendly.
09 July 2024
Harrison made clear all the arrangements and timings for vehicle service and MOT, made it much more simpler and easier to deal with.
09 July 2024
Excellent service
09 July 2024
Harrison was brilliant, gave me lots of info, kept me informed when he said he would, and got things ready on time.
09 July 2024
very helpful
09 July 2024
Problem with car identified and remedied and car valeted and cleaned - always a nice bonus!
09 July 2024
Harrison kept me informed on the progress of the work being done on my car which I appreciated.
08 July 2024
Satisfied.
08 July 2024
Went very smooth and fast
08 July 2024
Harrison was brilliant and we have asked to deal with him on our next visit too.
08 July 2024
Booking was very good with direct email from Charlotte. The work went well on the day at Sytner Coventry and Zeib kept me fully informed throughout the course of the day and all completed including two new front tyres
07 July 2024
Always 10 out of 10.
07 July 2024
Harrison did a brilliant job. Kept me informed every step of the way. Picked up on additional work that saved me from having to arrange another visit and explained all the costs up front.
07 July 2024
Because I was explained everything which had to do with the purpose of my visit there (MOT service) and in very detailed and satisfactory way.
06 July 2024
KEPT ME INFORMED
06 July 2024
Car was fixed after constant problem. Really good service from Luke and the team
05 July 2024
Service was exceptional, very professional and friendly. All staff approachable. Was lovely to see smiley staff
05 July 2024
Great staff and reliable service
05 July 2024
Good team in Service.
04 July 2024
Fantastic service from Harrison
04 July 2024
Everything was brilliant from the support at the dealership to getting me a courtesy car when a bigger fault was found in my car
03 July 2024
From the first steps of getting my vehicle checked, to the booking process, to handover once complete, it was an outstanding level of service from start to finish.
02 July 2024
The service was exceptional!
02 July 2024
.
02 July 2024
Again great service and staff are always welcoming I was appointed to a team member called Harrison and he was really polite and ensured I was happy
02 July 2024
Just good
02 July 2024
Great service and kept up to date at every step.
01 July 2024
The team works perfectly
01 July 2024
The comfortable waiting area with hot drinks made the wait easy. They provided a taxi for the day, which was very convenient. Seeing more female staff made the environment feel more inclusive and welcoming. Highly recommend!
01 July 2024
Zain at BMW provided exceptional service, as always. It was a fantastic experience.
30 June 2024
No complaints
29 June 2024
Service was excellent, high quality and quick. we were kept up to date and service took into account our needs without any delays.
29 June 2024
After repair clean and tidy I'm so impressed I'm very satisfied
28 June 2024
I'm more than satisfied!
28 June 2024
Looked after from start to finish, made the visit easy and enjoyable.
28 June 2024
the service advisor was friendly and prompt. He thoroughly detailed any work required for my MOT and the courtesy car he provided was clean and inspected pre-handover. i was charged exactly as quoted.
28 June 2024
Good service explained that the part was not in stock kept me up to date with what was going on
28 June 2024
Impeccable service and aftercare
27 June 2024
The work was completed well and in good time, they also cleaned my car which is very handy!
26 June 2024
Car was ready in time window given and job completed.
26 June 2024
Friendly staff. Job completed as requested.
25 June 2024
Job done efficiently
25 June 2024
Cannot fault my experience with sytner coventry . Everyone is so helpful and does what the eye say they will do which is quite unique these days !! Shout out to Chris Milne and his team !! Brilliant
25 June 2024
Through check and communicated very well
25 June 2024
From start to finish it was all a good experience. Harrison has been very polite, professional and attentive. He made sure all of my concerns have been addressed and all of my queries were answered. Well done!
25 June 2024
Chris always goes the extra mile to make sure any faults are rectified.
25 June 2024
My service was done promptly and everyone I encountered was friendly.
24 June 2024
I received good service
24 June 2024
Everybody helpful and nice, sorted my car and cleaned it for free
24 June 2024
Great service
21 June 2024
Firstly I had a recall on my BMW GT and my Sytner Service advisor was Nicole Cashmore. She organised everything perfectly, including my first service for my BMW Z4. Nicole also got my Z4 issues sorted out painlessly. I have another visit booked Mon.
20 June 2024
Great service from the service advisor. Very helpful and kept me informed.
20 June 2024
As above
20 June 2024
Kept me informed
20 June 2024
Brilliant team with collection & return by Dave & great communication by John Clark
20 June 2024
Good service on time kept informed
19 June 2024
All work completed within the day
18 June 2024
no issues at all
18 June 2024
Great service always go 100%
18 June 2024
Because of the information and communication from the staff.
18 June 2024
Excellent Customer Service and personal skills
18 June 2024
Met all my expectations. Efficient, friendly, kept me informed and provided expected help and guidance.
18 June 2024
Asked for a specific day and time. This was arranged. Told how long service would be and car was ready when I returned to pick it up.
17 June 2024
Excellent approach from the team
16 June 2024
Very satisfied
16 June 2024
Hand over and pick up was smooth. All of the things I had raised were looked at. Nicole kept me updated and my car was ready for me to collect for the time I needed it for.
15 June 2024
Need all needs
15 June 2024
Best services
15 June 2024
I am extremely satisfied with my service and some issues I raised along with my first service. Nicole went out of her way to ensure all my added issues were investigated and fixed. I have one last NVH issue to be sorted out and the car is booked in.
15 June 2024
Our service engineer Luke was very friendly, helpful and efficient.
15 June 2024
Felt like I was treated special and work was completed fast. Was great to have car cleaned and appreciate the vouchers
15 June 2024
I was kept informed at all stages by your operative Nicole.
13 June 2024
Friendly service. Work completed on time
12 June 2024
Excellent service from staff that dealt with me.
12 June 2024
Good service
11 June 2024
Service was great, communication wasn't great and the link to see what stage the car was in wasn't even updated so I didn't see the point in having it.
11 June 2024
There were no problems reported.
11 June 2024
Absolutely wonderful person to person sevice from Zeib as always ??
10 June 2024
Carried out the work booked in for and also recommended changing window wipers which I hadn't mentioned but knew were wearing out!
10 June 2024
I am delighted with my service experience at Sytner Coventry. Ryan Rees, thoroughly explained all the details about the car, and the entire process was smooth and quick, with no noticeable delays.
10 June 2024
Nicole did a great job with the service of the vehicle. It was quick
10 June 2024
The service went smoothly and completed well on time with minimum fuss. Confident that my car is safe and secure for the next period of driving
09 June 2024
The only thing that let it down slightly was the valet on the car, I had recently cleaned it myself and it came back dirtier than when I got there. Using just a jet wash and no sponge or drying cloth is poor and leave a bad finish.
09 June 2024
Friendly, approachable look after during my visit
09 June 2024
From the moment you arrive, staff are polite, prompt and make you feel comfortable and relaxed about leaving your car there.
09 June 2024
Good waiting area with WiFi and coffee etc
09 June 2024
Arranged easily, kept up to date, great staff.
09 June 2024
Job done
08 June 2024
Overall the service is good. I have been coming to your service centre since I bought my X2, but I have never been offered any discounts. I only come to bmw service as I expect I will get the best service to my X2.
08 June 2024
Amazing experience really helpful and prompt response to every enquiry.
08 June 2024
Service advisor Nicole Cashmore was very helpful and pleasant to deal with. She kept me up to date with progress of my vehicle fault.
06 June 2024
The sales advisor was amazing
06 June 2024
Generally speaking good communication, however a little chasing for updates on my side towards the end of the issue with my Z4
06 June 2024
Great Coffee
06 June 2024
Very professional service.
05 June 2024
Everything explained, costs expensive but you get what you pay for!
05 June 2024
Excellent service
04 June 2024
They wash my car free
04 June 2024
Great customer service
03 June 2024
Service completed in allocated time.
03 June 2024
Everyone is friendly, welcoming and give you a top level service. One you'd expect with BMW but still, one that makes life easier.
01 June 2024
The whole experience was faultless
01 June 2024
Always a pleasure to pop in and get what I call the premium service. Feel in safe hands
31 May 2024
It was just a phone consultation that had no urgency, technician was not fully informed and just passed me on to central BMW help desk.
30 May 2024
Step by step! Very helpful
30 May 2024
Always thorough and efficient. Hospitality and car wash an added bonus.
30 May 2024
all quick and fast. great customer service
30 May 2024
Super friendly and helpful
29 May 2024
Very good customer service.
28 May 2024
I did not experience any problems.
28 May 2024
No issues
27 May 2024
free clean and quality service
26 May 2024
Kept informed of status of service on vehicle
25 May 2024
All the staff at Coventry BMW are very professional and helpful
25 May 2024
Staff very helpful
25 May 2024
Lauren made the experience of buying a new car to be so quick and easy, I will definitely be looking to buy from Sytner Coventry again.
24 May 2024
Very attentive staff, welcoming.
24 May 2024
Good experience all round
22 May 2024
Everything was sorted that needed to be done.
21 May 2024
very professional
21 May 2024
Nicole Cashmore dealt with the paper work - she was exceptionally helpful and brilliant at her role. Just awaiting for the parts and the vehicle to be fully fixed on 24/5/24. Will let you know afterwards.
20 May 2024
I dropped my car for an MOT but was unable to collect it on the same day. The staff member I dealt with was named 'Sade' and he was very accommodating. He allowed me to collect the car when best suited me. Great service
20 May 2024
Felt at ease not pressured
20 May 2024
Brilliant
20 May 2024
Good customer service. Luke was friendly and efficient.
20 May 2024
Save money & time
19 May 2024
I even got a break fluid change free
19 May 2024
Despite the costs and other elements . Zein was absolutely amazing with his approach and explaining the breakdown of the costs associated with the vehicle. The advice he gave with the loan vehicle was also really helpful and overall Zeib..
18 May 2024
Work was completed to expectations
18 May 2024
No issue, very friendly staff
18 May 2024
Great service
16 May 2024
Leon, kept me up to date every step of the way
15 May 2024
Well looked after and completed all the work l required
15 May 2024
No issues and smooth service
15 May 2024
Got the car ready for when I needed it, brilliant customer service
15 May 2024
Brilliant customer service
15 May 2024
Centre looked after me, providing me with an office for the day, along with refreshments and sorted transport once the car was deemed as being needed overnight
14 May 2024
Was delt with by Nicole Cashmore she was friendly had great knowledge and delt with my equirement.
14 May 2024
Everyone was very efficient and polite. The showroom was bright clean and very welcoming. I was shown to a space where I could work efficiently and quietly while my car was being serviced. Very enjoyable experience overall
14 May 2024
everything went without hitch. and even if there was, the way that I was treated Personally wouldn't have changed the score as I'm sure it would have been just as good.
13 May 2024
Easy to deal with.
13 May 2024
Work well done, and a cleaned car.
13 May 2024
Service personnel were great. From walking in, sorting me out with a work space, seeing me informed throughout the morning to departing in under 2hrs- just seemless.
13 May 2024
The person handling the car was perfect
13 May 2024
nothing to complain about
13 May 2024
great overall experience
12 May 2024
All doubts clarified and proper customer care
12 May 2024
Very helpful
12 May 2024
Received Excellent service.
12 May 2024
Great service and efficient. I didn't have to wait too long.
12 May 2024
Work carried out to excellent standard. Communicated throughout
11 May 2024
Did exactly what was asked on time. Prompt service from staff.
11 May 2024
Kept up to date throughout the day by Chris
11 May 2024
Luke Allsopp who looked after me was just great , nothing was to much trouble for him , he was a topman he will go far .
09 May 2024
I was speaking to Mr Zeib Aurang who was my point of contact for service and communication. I found he very professional and he listened to the issues I faced with the vehicle. He was polite and very clear and communication. Thank you.
09 May 2024
BMW is the best car I have ever owned and the staff match the brand. They provide the best customer service.
09 May 2024
All went smoothly
09 May 2024
Very happy
09 May 2024
Good service
08 May 2024
Recall is done without issues
08 May 2024
Simon was very polite and friendly. My vehicle was available back to earlier than expected.
08 May 2024
Process and timescales communicated clearly. Kept in contact with me throughout.
08 May 2024
Did what you said you would do
08 May 2024
Detailed, good communication, step by step process no ambiguity
08 May 2024
From the receptionist to having a cup of tea and the service department very well done.
07 May 2024
Completely satisfied with the work carried out. Efficient and stood up to the expectations.
06 May 2024
Issue with the car is hopefully solved and also wasn't charged for the diagnostic as promised
05 May 2024
Happy with MOT check.
04 May 2024
Amazing job
04 May 2024
The service was very good. My service representative was very helpful, friendly and informative.
04 May 2024
Everything done as requested
03 May 2024
Service was completed timely (quicker than suggested!) with great communication throughout
02 May 2024
Good
02 May 2024
People , polite and professional, great showroom
02 May 2024
Overall satisfied with all work done .
01 May 2024
Always a friendly service and staff were there early which is good for me as I start work at eight.
01 May 2024
They made u feel welcome
01 May 2024
Excellent. Nicole is a credit to the business.
30 April 2024
Service experience at Sytner is effortless and truly superb. Nicole was fantastic, wonderfully helpful and a true professional. All the staff are so welcoming and helpful. A big thank you to all the staff for their work.
29 April 2024
As always, an excellent service, kept informed and the person I was dealing with was a pleasure to deal with.
29 April 2024
As above
29 April 2024
The customer service was excellent from Luke Allsopp and from the receptionist. The service for the car was very good and quick. I left very satisfied.
29 April 2024
Efficient, attentive service
28 April 2024
My vehicles always go to the dealership and the speed, professionalism, politeness and want to help attitude is second to none. It is just unfortunate that at present Simon and the team have not been able to find the fault..but they will I'm sure.
28 April 2024
The young lady I dealt with was delightful and very helpful.
27 April 2024
Sytner Coventry has supported us throughout our current car ownership.
27 April 2024
As already mentioned, the service coordinated by Zeib was simply outstanding always going far and beyond. Zeib is a true credit to the BMW brand.
27 April 2024
Staff were very courteous and friendly from the moment I first stepped on the premises to leaving and the Service was carried out to my satisfaction. Excellent customer service overall.
17 July 2024
Was offered a very professional service by Mir,who proved himself to be knowledgeable and very helpful.