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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
306 ratings and 163 comments received in the last 90 days.
22 August 2025
The sales team that I dealt with, Harvey and Jordan, couldn't have been more helpful, especially as my collection was delayed by 3 weeks due to a technical recall on the vehicle.
19 August 2025
Jake and Mir are so efficient and professional
07 August 2025
Extremely Satisfied. Serena walker from sales outstanding from your Coventry office.
04 August 2025
As we had travelled to buy our last BMW, we also travelled to visit Coventry for this purchase. The showroom was impressive and was well stocked with options and the sales team were very professional, welcoming and guided us to our decision.
04 August 2025
Everything was so simple as a lot of the paperwork was completed in my own time and ahead of the day to collect so could relax and enjoy the handover.
04 August 2025
Excellent service - easy, professional, and enjoyable throughout.
03 August 2025
They made all the information accessible and assisted in making the right purchase.
03 August 2025
It was quick and efficient. Serena and Harvey were easily accessible and kept us updated frequently on the progress of car. They made sure all our needs were met throughout the process.
03 August 2025
Quick and easy, dealt with any queries in a clear manner
03 August 2025
Jacob at sytner was amazing to deal with, straight forward and very uncomplicated. Jacob is a credit to the BMW brand
01 August 2025
Everything was ready and quick handover
31 July 2025
Darren Price was really helpful and explained the car/products well. Darren answered any questions I had and was very quick to respond.
23 July 2025
Friendly and professional sales service - no hard sell.
04 July 2025
Everything was so smooth. I felt very comfortable & knew I was in safe hands
04 July 2025
Very satisfied with my experience, this will be my 3rd vehicle i have purchased from this dealership, always found them to be very helpful and knowledgeable regarding the vehicles they sell, dealt with Serena Walker who was pleasant and helpful .
03 July 2025
The team where great at bmw, they made me feel very happy with my bmw experience
26 June 2025
Given full attention from Jordan which was so much appreciated as he was clearly in pain following a recent accident
22 June 2025
We were made to feel very welcome and felt completely at ease with the whole process. Maryam was especially good. Going above and beyond to make sure the process was easy to follow and made us feel ar home
19 June 2025
I was kept informed throughout the production of my car
15 June 2025
Professional, respectful and knowledgeable staff
10 June 2025
Everything clearly explained, the follow up support on offer and how to access it.
04 June 2025
Felt really welcome
03 June 2025
Convenient location. Always made to feel welcome when visiting. Smart and well equipped showroom
03 June 2025
Always kept informed
03 June 2025
Very helpful staff Jacob and Mir. Both treated me very well.
27 August 2025
From being greeted to having the car handed back I cannot fault the service provided from BMW. One thing I would like is a pick up service, I am not close to the service centre and its difficult for me to get home once I have dropped off the car.
27 August 2025
Car serviced to the highest standards and the staff,we're fantastic.
26 August 2025
Nicole Cashmore who I dealt with was friendly helpful, explained everything in a no nonsense manner - and went above and beyond to help. She is a credit to Syther Coventry.
25 August 2025
Appalling, got given a Mini Countryman full EV as a courtesy car which is ridiculous considering my car is a 2L petrol, and I thought it was meant to be like for like? Jokers man, luckily I only had it for the day but besides the point. THINK!
24 August 2025
Used Coventry service department for a couple of BMW cars I've had in the past, always resolved the issues in a prompt and effective manner.
24 August 2025
Nicole(customer service) was great to deal with, friendly and kept me up to date
22 August 2025
Greatest staff
20 August 2025
Zeib was fantastic and explained everything very well.
19 August 2025
My experience with bmw garage first time was very very good
19 August 2025
Dealer service was excellent from greeting, through booking in then an app that progressed the job until finished. Excellent
19 August 2025
Excellent
18 August 2025
Work was ok but online check in didn't work and it wasn't made clear that despite booking car in for 9.30 it may not actually be seen until much later.
18 August 2025
Jobs explained were not carried out
18 August 2025
Quick service, friendly staff, nice environment
18 August 2025
Wasn't happy with the complimentary car wash this time but usually great
18 August 2025
Nicole was very helpful and professional
18 August 2025
Lara was a diamond she helped and supported our situation so much
18 August 2025
Best experience i have received so far. Cannot express how welcoming the staff were and assisted me with a working space whilst I waited for my car
18 August 2025
Lara extremely helpful.
17 August 2025
Because the job was very good and didn't wait too long for it overall splendid job
17 August 2025
Completely satisfied, reception staff, customer advisor and communication were perfect.
16 August 2025
Advisor was very knowledgable and attentive to our needs
16 August 2025
Need to be extra careful while recording and reporting the mileage of the vehicle.
14 August 2025
Received the service that was required and asked for, with a few complementary services i.e wash and vacum.
14 August 2025
The staff were very professional in my dealing with them. Zion provided exceptional service.
13 August 2025
Good repair to the car however attention to detail could be improved for example cleaning the marks on the older leather on the seat whilst it was in the workshop
12 August 2025
Kept up to date with information and complimentary clean and drinks
12 August 2025
Straightforward transaction, great work from Nicole
11 August 2025
Let me know quickly what needed doing with a detailed video to explain all
10 August 2025
Easy to arrange service visit, I like being updated on the progress and professional feedback about the job done. Being automotive engineer it's important for me to deal with competent people addressing all my concerns.
08 August 2025
I'm satisfied, but I think for service it should run smooth and faster rather making the customer wait ,
08 August 2025
The service I received was exactly what I was expecting.
08 August 2025
For the reasons mentioned. The car suffered complete discharge of water through the wheel arch. Another repair shop investigated and found that one of the feed-lines was not attached correctly. The episode has left me unimpressed and annoyed.
06 August 2025
Great friendly service.
06 August 2025
Easy to book, great communication prior to and during works and pleasant waiting area.
05 August 2025
Polite and attentive staff throughout
04 August 2025
The level of customer service received from the entire team at Coventry was incredible from the lattes given to us by the reception girls to the very fair and friendly service guys who dealt with me.
04 August 2025
Was quick and easy, Harrison was very helpful
04 August 2025
Nicole was helpful on the phone and in person. Reception staff friendly. Prompt service
03 August 2025
It is a fair comment
03 August 2025
Kept up to date regarding g my car
03 August 2025
Ok
03 August 2025
The service advisor Nicole was top class. In an age where everyone is customer based but fail at the first hurdle. Walking into the showroom to collect my car the little touch of recognising me and doing a great job has not gone unnoticed!
01 August 2025
Great!
01 August 2025
Like I have said very well looked after thank you
31 July 2025
the staff were helpful, and the service was smooth and efficient.
30 July 2025
Great service, thanks Luke Allsop!
30 July 2025
Good service from Nicole & Rachel in reception is always very good & friendly
30 July 2025
Nice and easy booking in and service when you enter building Friendly staff and very helpful Best service I've every had
29 July 2025
As in my previous comment there were no issues with the process or staff and the work was carried out to my satisfaction and in a reasonable time.
27 July 2025
Have visited the dealership for at-least 5 times for the same issue. Each time I am told that the issue is fixed and it is not. Didn't expect this service from BMW Dealership and that too in a premium vehicle like IX
27 July 2025
As above
25 July 2025
Excellent service from the team thank you
24 July 2025
They did everything that could be asked of them
24 July 2025
I paid £150 and got nothing in return not even a diagnostic print out, not even a remedy for the issue , was told a mechanic would call me next day and didn't, now avoid calls, when I call, would advise to stay well clear for future clients. Refund??
23 July 2025
As previous question. All excellent service
23 July 2025
Great experience, everyone very friendly and welling to help.
23 July 2025
Good service
22 July 2025
Great service from the team always efficient
22 July 2025
Ive used Sytner Coventry for 23 years, if there is a problem, it's quickly solved. The discount for older cars is really appreciated too
21 July 2025
They were able to get my car in on short notice and did everything they could to make my experience a good one
21 July 2025
Really distant and cold.
20 July 2025
My car has been in a couple of times before and they have said i need a couple of suspension parts which when i took it for a m.o.t it passed without replacing them.But on this visit the complimentary vehicle health check said the suspension was ok.
18 July 2025
Great service
17 July 2025
Car was reasonably clean going into dealership but asked for it to be cleaned as long drive had got dead flies on front of vehicle. Car wasn't cleaned however, no signs of being washed and I service was not cheap.
15 July 2025
Some questions still remain unanswered
15 July 2025
Absolutely waste of time.
15 July 2025
As I left the garage having completed the purchase of a 2024 M2 I noticed a stone chip on the windscreen. As this is in the driver's field of view I suspect that the windscreen will need to be replaced.
15 July 2025
Clean professional and quality service
15 July 2025
Car was serviced quickly
14 July 2025
Quick. Easy. Efficient.
14 July 2025
I waited in the showroom which I was told 2 hours and that was correct
14 July 2025
As above
13 July 2025
The service manager was very good, gave answers to my questions.
13 July 2025
Updated throughout the whole repair process.
13 July 2025
Over thirty years of great service
12 July 2025
Vehicle was returned and the issue was still present only with it now being the LH front door speaker. I then had to rebook it for a 2nd time.
12 July 2025
Everything was done as expected and on time.
12 July 2025
Even though visit cost more than anticipated everything was carried out efficiently.
12 July 2025
Very well organised, good service
11 July 2025
Perfect services
10 July 2025
The service experience was excellent and the information provided, ie. the video, tyre wear etc was quite informative.
10 July 2025
Particularly with relation to dealing with my squeak warranty issue, they listened to me, and investigated it promptly and rather than declining to do anything further - looked for solutions. Issue seems to be resolved now.
10 July 2025
Servicing is great and easy. Just book, check in and leave the rest to BMW.
10 July 2025
Poor service
10 July 2025
Excellent service
09 July 2025
VERY PLEASENT AND EASY TO DEAL WITH
09 July 2025
Today the vehicle has been taken back by BMW Assist as Sytner workshops did not tighten the hub to drive shaft bolt and this caused handling and knocking issues especially at motorway speeds. Customer service especially Nicole is excellent
09 July 2025
Could not do enough for me
07 July 2025
Very impressed with communication and speed of work carried out
07 July 2025
I have not recently been in to the garage so not sure why this has been sent to me
07 July 2025
great service and communication
06 July 2025
They fixed the problem but this is the 8 th time this car has been in under warranty
06 July 2025
Brilliant.
05 July 2025
Still think the cost is excessive
05 July 2025
Team always polite
04 July 2025
Had issue with program. Keep me updated. Sorted by the end of the day. I can imagine how much effort behind it.
03 July 2025
Good customer focused.
01 July 2025
After going through many private garages my car still had issues. When bmw fixed my car it was smooth
30 June 2025
Fair price and excellent service from both reception to the work that was done
25 June 2025
Very professional
24 June 2025
I experienced excellent service from the moment I arrived to the moment I left with my car
24 June 2025
I had to chase up if the car was ready as insurance was running out. when collected the car it had been washed but only the front had been vacuumed not the back, the windscreen had water marks inside and I am now missing 1 rear car mat ???
24 June 2025
I was unsatisfied because i was quoted a price which ended u changing a lot on the same service being told some things had been omitted and they where very sorry but it affected me on my part because of having to pay extra money.
22 June 2025
everyone was very nice, but in the end it took a week, with no courtesy car, to get my car key working again and i was expecting something over £2k, including new tyres and battery etc, and it came to something over £3k. t
20 June 2025
Mostly friendly
20 June 2025
Job done to your requirements ????
19 June 2025
Very happy with the work completed by the workshop
19 June 2025
Because even though my car had stay over for work to be carried out the retailer was very helpful in making sure worker was done and assisting me to be able to get and return the next day to collect the car so I was very thankful
19 June 2025
It's like being one of the family
17 June 2025
They know what they are doing
17 June 2025
Great service
16 June 2025
As above.
16 June 2025
X
16 June 2025
Service excellent as always
14 June 2025
Nicole service rep was very polite and professional
14 June 2025
The service and works were completed very Quickly, the only negative, was the car wasnt fully polished when it was returned to me.
13 June 2025
Always kept up to date with how my cars updates. Ben is is always a pleasure to deal with.
12 June 2025
Good technical knowledge and car returned very clean inside and out.
11 June 2025
Excellent service
11 June 2025
I loved the informative video and progress pie chart. The team was incredibly friendly, Jill went above and beyond by making sure I had a baguette since my service ran over lunchtime - a really thoughtful touch!
09 June 2025
As above
09 June 2025
Service staff understood and LISTENED.
09 June 2025
Amazing service as always, can always trust this dealership
07 June 2025
100%
07 June 2025
Drop off pick up easy
06 June 2025
Always a pleasure seeing Zabe, he explains everything and does it with a smile
06 June 2025
As above
04 June 2025
Everything was completed on time and in the manor I expect.
04 June 2025
The team at BMW Coventry have the best customer service. Kellie and Jack are extremely helpful.
04 June 2025
The usual frustrating wait at drop-off. 30 minutes wait, just to sign a form that could be completed at reception. There always appears to be plenty of staff, sat looking at their computers, while customers wait.
04 June 2025
A welcoming, courteous and professional service from beginning to end.
03 June 2025
Always a fabulous experience at Sytner BMW Coventry . Courteous and so attentive .. really do their best for you
03 June 2025
Requested work undertaken, The boot was not cleaned as part of the service
02 June 2025
Lara was very attentive and kept in touch
02 June 2025
The car was promised to be finished by late Friday afternoon but was not ready Saturday 11.AM
02 June 2025
Rushed responses, advisor didn't even bother to sit down with me just stood over me.
27 August 2025
Very good