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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
531 ratings and 273 comments received in the last 90 days.
12 April 2025
very helpfull
08 April 2025
Friendly and good advice
05 April 2025
Sometimes a delay in responding to emails but the overall process was good, Jacob and Jordan were friendly, helpful and knowledgeable. I asked about having a full tank of fuel upon collection but this wasn't provided which would of enhanced my order.
02 April 2025
Excellent service from Darren. Made to feel really important and lots of attention to detail. Like it being mostly online now too.
02 April 2025
Did everything they said they would do and the car was prepped to perfection.
02 April 2025
Milo McMahon-Marsden also was making me comfortable in taking lead in these things so I don't had to stress or worry. I felt safe with someone around me who had my best intrests at heart. He sorted out my old car exchange and new car insurance.
01 April 2025
Amazing
01 April 2025
All staff were outstanding. They made us feel good about buying the car.
31 March 2025
Really friendly and helpful
28 March 2025
All very helpful
28 March 2025
Brilliant experience amazing staff! Bif thanks to Jordan & Harvey for being attentive and knowing exactly what i wanted. Took the time to answer all my questions etc
24 March 2025
Always welcoming, great communication throughout and worked a great package without the hard sales pitch, clearly listening to my requests, choices and budget.
24 March 2025
Everything was perfect, all completed in a timely manner aswell
22 March 2025
The centre is of excellent quality, maintained to the highest standards and customer service and the show room is very inviting. Darren and Jacob done fantastic to retain my business considering I had move significantly further away.
22 March 2025
It is about the eighth consecutive BMW I have purchased from Sytner Coventry. It that time sadly the standards have fallen. This time I felt the process was getting back - Big Improvement.
20 March 2025
Brandon Wilson was excellent. Kept me updated and was very helpful at all times. Nothing wasn't too much trouble
20 March 2025
straight forward and right to the point of what i wanted to know/asked if
19 March 2025
Everyone welcoming and helpful
19 March 2025
I've been a customer for 23 yrs. the service has always been very good but on this occasion it was exceptional
18 March 2025
Lovely welcome at the car dealership in Coventry, Mir took care of us well, he wanted to make sure we were happy with car settings before driving off and with no rush. Particularly impressed by follow up calls and felt I could ask questions .
11 March 2025
Really pleased,once again Darren explained all the functions on the car,handled the whole process so well of handing over the new car,retaining my private plate for me,dealing with the V5 and my tax back he did it all for me.I can't thank him enough
10 March 2025
Very happy with service offered by BMW Sytner Coventry. Special mention to Michael Reynolds who looked after me throughout the process.
09 March 2025
Superb customer service from start to finish
09 March 2025
Staff professional and curtous
08 March 2025
kept up to date, incredible service from jordan
08 March 2025
There was a small issue with some damage on the car but this has been put right as promised.
06 March 2025
It's a nice friendly environment.
06 March 2025
Although the car took longer than expected to arrive, Mir was extremely helpful in providing updates, finding alternative solutions and compensating me
05 March 2025
Starting from helping me in choosing the car all the way till car was delivered, Milo has been brilliant with clear communication and timely updates. Overall process was very smooth and transparent
05 March 2025
As above
05 March 2025
Darren took the time to understand my needs and helped me find the perfect model that matched my preferences and budget. Both Darren and Jake made the entire experience seamless, offering clear communication and great customer service.
05 March 2025
Excellent professional service Service gets better every time i return
05 March 2025
Very well looked after by Annabel on arrival and the handover process was expertly handled by Milo. A stress free and enjoyable process
04 March 2025
Was easy
25 February 2025
Great customer service. Serena and Jake were polite, professional and personable. They made the extra efforts, making our experience feel personalised and ultimately brought us back to BMW to go ahead with a purchase that we had initially declined.
11 February 2025
Darren price is a top salesman. Have bought 3 or 4 cars from Darren now. Never have to worry about anything. Finance guys spot on and handover perfect. Always a pleasure to purchase a new car from Sytner BMW when Darren's involved.
01 February 2025
The presentation and the customer service was fantastic
01 February 2025
Darren was in contact with me very step of the way. Everything was explained clearly. Any questions were answered. I was made to feel very well looked after. The purchase and delivery went smoothly. Could not fault anything about it.
21 April 2025
Nicole was very helpful and knowledgeable. I was kept informed all the time while my car was in the garage.
21 April 2025
Nicole was amazing she took the time to make sure I was looked after and I felt like a valued customer - 5 stars for BMW!!
21 April 2025
There was good contact about the progress of the service procedure throughout. The service advisor was good at explaining the points attended to, professional and courteous at all times.
21 April 2025
Fantastic team and even went so far as to provide me lunch as I was there for about 3 hours.
21 April 2025
Got everything right first time. Provided outstanding professional service
21 April 2025
Lara was professional and friendly. She was able to talk me through the issues with my vehicle.
20 April 2025
Very well done handled by Zieb.
20 April 2025
Want to say a massive thank you to Annette & Nicole for looking after me! Especially with the complimentary lunch :-)
20 April 2025
Incredibly friendly and respectful staff. Love coming into Sytner
20 April 2025
No problems. Coffee was good.
20 April 2025
Very simple and easy process no hassle kept informed about the work on my car and let me keep the courtesy car an extra day even though mine had been completed, thoroughly enjoyed the experience
17 April 2025
Good service
16 April 2025
Perfect Service
15 April 2025
Reception staff and Lara were all excellent. They were polite & welcoming. The experience was slightly tainted by the fact the complimentary was & Vac does not include the boot!
15 April 2025
Staff are well spoken and happy to help
15 April 2025
EGR recall to be replaced free of charge, they also gave me a voucher of £100??. Was also entitled to UBER to take me home and back to BMW once service was completed.
14 April 2025
Luke was great - couldn't fault things
13 April 2025
All positive, only negative loan car not available. I had to arrange hire car at the cost £100
13 April 2025
Very good
13 April 2025
Quick and efficient
12 April 2025
Marked down slightly as the car need to return to the dealer to rectify a fault the arose during recall work.
10 April 2025
Great service and kept me up to date with progress.
10 April 2025
There were scratches on my alloys that were not there when I handed in car for service. I only noticed the following day so no point in mentioning!
09 April 2025
Professional and skilled approach from the "front desk" through to the Technicians in the Workshop.
09 April 2025
Carried out everything required. Picked up the car on schedule, no issues
09 April 2025
Kept us updated all the way through the work that was being done to the car
08 April 2025
Egr recall performed. Also wheel alignment done same time
08 April 2025
Efficient and effective service
07 April 2025
Every thing done and car cleaned very well
07 April 2025
The work carried out on my aging outstanding
07 April 2025
Great customer service
07 April 2025
Zain always helping
06 April 2025
Straight forward
06 April 2025
Very helpful and make you feel at ease. Rachel and Jill on reception are always very welcoming with a smile. I was very satisfied with the service i had
06 April 2025
Overall customer service
05 April 2025
Again Lara was amazing!
04 April 2025
It was awful. Terrible communication every time you needed update of vehicle. Failed promises to return call. On one occasion, false claim that I had been contacted. Completely insensitive to my plight of being without car for 2 weeks.
04 April 2025
Overall good experience, but kept waiting a bit too long to collect, car was parked outside the showroom for 10 - 15 minutes before i was dealt with.
03 April 2025
Re call work carried out satisfactory
02 April 2025
Kept to agreed timeframe.
01 April 2025
Lara Evans was attentive and efficient.
01 April 2025
Good price and quick
01 April 2025
Outstanding service
01 April 2025
My vehicles fault was fixed and Harrison kept me updated about what was happening.
01 April 2025
Punctual
31 March 2025
Service and work carried out was good but the way I was dealt with and greeted by Lara was terrible.
31 March 2025
The recall and health check were done promptly and professionally
30 March 2025
Keeping people informed is key ; BMW excel in this regard
30 March 2025
Aimee customer service manager was so friendly helpful and polite. She went above and beyond to make our visit extremely memorable and pleasant
30 March 2025
Serviced my car quickly and efficiently
30 March 2025
No complaints a very good service keep it up
29 March 2025
Vehicle health check, again not allowed to view or discuss until we'd paid the bill. £2454.19 (£780 paid just to see paperwork). AT NO TIME HAS THE BRAKE WARNING LIGHT ILLUMINATED.
29 March 2025
Excellent staff
29 March 2025
I was very satisfied with the work done on my car and the staff are highly appreciated.
29 March 2025
The person helping me was really great and very helpful. He helped me get the new app. Booking was really easy. The person who gave me a lift home was great. I liked getting the video. I also liked having a hot drink and snack while I waited. ??
27 March 2025
Fantastic service from Jack and really warm hospitality from Annette. Both went above and beyond. Thank you
27 March 2025
Polite, well organised and good communication.
26 March 2025
My car was serviced and cleaned perfectly
26 March 2025
The customer service and level of care provided by the service advisor was poor and then loan car was difficult due to not being charged (Electric Car)
26 March 2025
There was a fault with the engine and it was fixed promptly.
26 March 2025
Excellent advice and comments
26 March 2025
Zaib was great to deal with and went the extra mile
25 March 2025
All needs fully resolved efficiently and effectively.
25 March 2025
Very satisfied.
25 March 2025
Timely service, kept upto date of progress, provided video showing vehicle inspection and advised on future works, and washed vehicle.
25 March 2025
Good work
25 March 2025
Endless content if I started !!!!!
25 March 2025
From the greeting on reception to the excellent service from Jack this was a great experience, not to mention that I have taken this fault to Syntner Warwick-3 times and they weren't even able to locate it and Sytner Coventry found it and sorted it
25 March 2025
Good job well done to Sytner ,And big thank you Jack from the service department
25 March 2025
Very satisfied,
24 March 2025
Very satisfied
24 March 2025
The guys & gals at Coventry are fantastic (unlike Solihull whose after sales I've found to be poor by comparison). Coventry were knowledgeable, efficient and friendly.
23 March 2025
Was good
23 March 2025
BMW dash cam fitted and is very discreet
23 March 2025
There where few technicians didn't know how to resolve issues in my vehicle
22 March 2025
Polite, helpful, did everything to make you feel at ease
22 March 2025
Friendly staff
21 March 2025
Great service, professional and friendly
20 March 2025
Problem solved satisfactorily
19 March 2025
Completed by a specific time as I had to collect grandchildren
19 March 2025
Very good customer service.
19 March 2025
I have no complain ever since I started using sytner Coventry
19 March 2025
Easy to do business with. Well looked after whilst I was waiting
18 March 2025
Very Friendly & knowledgeable
18 March 2025
The Sheffield branch provided me with a damaged car. The damage was hidden and found by Coventry. They assisted rectifying the problems.
18 March 2025
Extremely satisfied with the professionalism shown
18 March 2025
Explained carefully what was needed. Did the work well.
18 March 2025
One point lost for two items. whenever I visit my auto handbrake is taken off. also this time my bonnet was not properly closed.
18 March 2025
Nicole in service was excellent. She took into account everything I wanted looked at & made sure it was covered. I'd like to make special mention of Annette on reception who was very welcoming and made sure I had some tea & some lunch. Thank you
18 March 2025
The man who looked after us was fantastic!!! Couldn't recommend him enough.
17 March 2025
Harrison did an amazing job, he is very professional.
17 March 2025
I was happy because my car passed its MOT
17 March 2025
Sytner Coventry went above and beyond to assist me in my endeavours and I have the up most appreciation and gratitude to the team that helped me solve my issues.
17 March 2025
Good experience but expensive
17 March 2025
Sent a video, all explained.
17 March 2025
Efficient. Kept me informed
16 March 2025
It was expensive another £800 above the £900 i paid for the service agreement. This is bot sustainable and really excessive.
16 March 2025
Completely satisfied in every way with the service experience. I'd had recent surgery and the all the worry of getting my BMW serviced and MoT'd was taken off my hands by the team. Wonderful!
16 March 2025
Great service
16 March 2025
Speedy and efficient service
15 March 2025
My car was sorted same day
15 March 2025
Lara and Alison were amazing. Very happy with level of care and professionalism from both ladies.
15 March 2025
Staff I dealt with were polite and efficient
15 March 2025
All great
14 March 2025
I paid what was quoted and car had a courtesy wash
14 March 2025
Friendly professional service - absolutely first rate.
14 March 2025
Gentleman dealing with my service was professional and polite, explained everything clearly and timely.
13 March 2025
Service was efficient and done in the request time.
13 March 2025
All staff members were extremely helpful and no questions were too much trouble.
13 March 2025
Harrison was excellent. Many thanks!
13 March 2025
Easy to arrange an appointment, the staff were helpful and informative throughout and kept me informed. There was no attempt to sell me extra services.
12 March 2025
Check my car properly.explain everything in one sheet.serious and recommend faults.washed my car properly in and outside
12 March 2025
The new airbag was fitted as we agreed, in addition I received a list of the vehicle health check which I was delighted and grateful with. I now know the few things I need to get fixed in the car. That was least expected yet foreseeable.
12 March 2025
Thanks to Harrison. Their professionalism, attention to detail, and genuine care made every step effortless. Harrison went above and beyond to ensure clarity and comfort, turning routine service into a premium experience.
11 March 2025
Car returned valeted, and with minor health check complete
11 March 2025
Service advisor Jack was really helpful, he explained everything really well and was very informative. He gave a very good service and experience. He gave me full customer satisfaction
10 March 2025
The employee was professional
10 March 2025
I waited for my car while it was having its MOT. I was advised that it was a 2 hour wait slot when booking but did go over this time. Was offered refreshments on arrival and complimentary lunch (but did not take them up on this offer), thank you
10 March 2025
Harrison has been a real pleasure to engage with and deserves a mention for the top marks given his way in dealing with his customers.
09 March 2025
Everything was dealt with quickly
09 March 2025
Nicola has been amazing. She was ever so, polite, friendly, warm, amazing to talk to. She is a down to earth approachable gem who has great knowledge, I really enjoyed her company. Also Annette was great she did way more than expected, huge respect!
09 March 2025
Car was checked thoroughly, any areas of concern were pointed out to me
09 March 2025
The staff was pleasant & service engineer was informative
08 March 2025
That's my feeling.
07 March 2025
As above.
06 March 2025
Good communication and service
06 March 2025
Treated with courtesy, dealt with professionally.
06 March 2025
Returning customer
06 March 2025
Great service, great staff and great experience - many thanks
05 March 2025
Front desk directed me to office space, nice and friendly welcome, offered me a drink and gave me info on WiFi, Nicole was great, came to see me straight away and set up BMW app for me
04 March 2025
We knew what we wanted and they found us the right car.
04 March 2025
Harrison maintained excellent communication. Especially important as there was a delay in getting parts due to back order and my car was with you for a week.
04 March 2025
Harrison always takes great care of me and my vehicle. It's really nice to be looked after by him and the team at reception while waiting.
03 March 2025
Harrison was very efficient and kept us updated excellent
03 March 2025
Because everyone was friendly, communication was good and overall was very efficient
03 March 2025
Needed a job doing, nothing more nothing less.
03 March 2025
Service was completed promptly
03 March 2025
Happy with service provided
03 March 2025
Only downside was that timing of completion estimate was a little too optimistic. I was told about 2 hours but it turned out to be 3.5 hours even though no additional work other than standard service, MOT and valeting was needed
02 March 2025
Very clear
02 March 2025
Jack made the process simple & easy
02 March 2025
I had to return the vehicle due to a recall. Nicole was the BMW staff person and she sorted the rework out for me.
01 March 2025
Zeib delivers excellent customer service every time.
01 March 2025
All good
01 March 2025
The service experience was outstanding. Everything was handled efficiently, with clear communication and attention to detail. The staff were courteous and professional, ensuring a smooth and hassle-free process. I couldn't be more satisfied.
01 March 2025
Work carried out as expected on a timely basis
01 March 2025
A premium service from start to finish which did not disappoint
28 February 2025
Zeib was great, called me to update on progress of works plus what costs would be incurred before completing works carried out.
27 February 2025
thrilled, great service .
27 February 2025
Great service and communication from Harrison.
27 February 2025
I chose Sytner Coventry because Chris Milne and his team provide an exceptionally high level of professionalism, helpfulness, and courtesy. Their dedication to outstanding service sets them apart, especially compared to Sytner Solihull, where I've fo
27 February 2025
An issue with tyre inflation kit. Partly my fault for not raising earlier. Basically made to feel like a liar/ nuisance.
27 February 2025
Good service and well informed
25 February 2025
Timely work done on the vehicle
25 February 2025
Great kept informed
25 February 2025
Expecting more prompt and timely response to questions and calls.
25 February 2025
As mentioned, no updates provided and the person who was assigned to my car was rude at times when I asked for an update on my car. At one point, I was told "we have 80 cars to work on. Cannot guarantee when your car will be looked into". Very bad
25 February 2025
Zeib is excellent at letting you know what is needed for the service, he is really experienced and lets you know what is required or not. As well as letting you know the progress throughout the day.
25 February 2025
The service was excellent from start to finish. I was able to keep a track of things by clicking on the link that was sent to me. I received a curtesy care. The lady who supported me was friendly and helpful.
24 February 2025
Car parking is a problem. I know there is a new housing estate under construction but if I was in sales at Sytner I would be worried about potential purchasers parking as well as service clients,
24 February 2025
Everything was quick and easy
23 February 2025
Nicole delt with my requirements from start to finish very friendly and professionally
23 February 2025
Everything was as I expected.
23 February 2025
As previous answer.
23 February 2025
Excellent customer service provided by all, especially Harrison who has looked after us the last 2 times.
22 February 2025
Very efficient and friendly service
22 February 2025
Jack Kerby Was amazing support to get me through the process.
22 February 2025
Yea, well I wasn't and I'm not very happy with your services as I think all you do is rip of, especially me that's how I felt and I do.
20 February 2025
Great service again. However the washing of the Car can be improved.
19 February 2025
Everything on time
19 February 2025
The representative that serviced my car was very accommodating and a good communicator
19 February 2025
Good communication from service department
18 February 2025
They explained what was going to happen and it was all completed on time
18 February 2025
Reception 10/10 They were very pleasant
18 February 2025
Always keep you informed prompt service
17 February 2025
Everything completed, Harrison was great
17 February 2025
As always all staff polite, friendly and provided excellent service.
17 February 2025
My cars service was handled with total professionalism.
17 February 2025
Harrison , Annette and Nicole couldn't have done more to make my visit comfortable and enjoyable.
17 February 2025
Great customer service, quick turnaround and added complimentary extras like car valet and health check with video
16 February 2025
Did what they said they would do - I hope!!
16 February 2025
Good communication, Luke Allsopp lived to his word, reliable
14 February 2025
Looked after
13 February 2025
The service was brilliant and quite. Staff were very helpful right from the outset when I dropped off the car for service . I was kept up to date about the progress of the service.
12 February 2025
Faultless
12 February 2025
Annette the receptionist at Sytner BMW Coventry was fantastic, very courteous and nothing much too much..
12 February 2025
As above
12 February 2025
University had my booking cancelled twice as I was informed that as my job was a recall it wasn't a priority and they couldn't get me a curtesy car It made me feel a little second class as I was told there mechanics have big jobs going on
12 February 2025
Took a while to get my courtesy car sorted
12 February 2025
Harrison and the team were fantastic, great communication throughout. Seamless experience, couldnt thank them enough
12 February 2025
It was ok but I get better service when attending BMW in Northampton
12 February 2025
It is all detailed above. I was warned against going to a dealer as it would be a rip off but I trusted BMW and feel I was let down at every turn. I was given no explanation as to why the costs wouldn't be covered, or why it took so long.
12 February 2025
As per above.
11 February 2025
Customer service was excellent and better than Sytner Solihull
11 February 2025
Ditto above
11 February 2025
The service manager was really helpful
11 February 2025
Friendly, efficient staff. Kept me informed.
11 February 2025
Car came back to me and within 48 hours, the fault had returned
11 February 2025
I don't feel the issue can be resolved I need to live with it.
10 February 2025
Quality service has been provided.
10 February 2025
Great customer service.
10 February 2025
As above
10 February 2025
Kept informed regarding the progress of the work being carried out.
09 February 2025
Because i was given updates and videos of the work that was being carried out. Excellent service ????
09 February 2025
Completed the jobs my vehicle was booked in for efficiently and kept me updated.
09 February 2025
Wasted my whole day time for nothing and traveled to and from Rugby.
09 February 2025
The 90min express appointment took a lot longer but I'm not massively concerned by that as I'm glad it wasn't rushed Nicole Cashmore was brilliant. She was rushed off her feet with lots of customers all at once but was highly professional.
09 February 2025
None
08 February 2025
In past I have dealt twice with Nicole Cashmore - a service advisor she was brilliant. Last couple of times have dealt with Aurang Zeib at Coventry branch. Not so keen on him- bit off putting person. Don't even give you a chance to speak !
08 February 2025
In my 20 years experience of using Sytner I felt pressured in the up sale of tyres. On this occasion I felt I was not kept informed on how long the repairs were going to take, not giving me time to plan what work without my car.
07 February 2025
Never had any problems. Always friendly
06 February 2025
The service has been amazing. The staff have always ipdated on progress and turn around
06 February 2025
Constant contact with my representative meant I could plan my day well
06 February 2025
Had to return twice due to car not being right, clearly no process to sign off a vehicle ready to hand over to customer
06 February 2025
Always had had good service at syntner with my past BMW.s
05 February 2025
Very good overall, however not offered a drink even though I was required to wait for a considerable amount of time.
05 February 2025
All questions answered and good customer service.
04 February 2025
Excellent customer service from Service Manager Chris Milne and his technical team. Chris really understands and listens to BMW customers and his very knowledgeable team of technicians carry out the servicing and repairs to a very high standard.
04 February 2025
No issues with the service provided.
04 February 2025
Natasha was courteous, professional and friendly.
03 February 2025
All ok
03 February 2025
Quick / professional service
03 February 2025
They sorted out tyre punctures for me which saved having to go to kwikfit
03 February 2025
Outstanding Performance
02 February 2025
My issues were dealt with efficiently tho i can't understand why the car appeared to stand for a day without attention? This aside the outcome has been favourable
02 February 2025
The service was excellent.
02 February 2025
Good service, professional car wash
01 February 2025
Zeib was very friendly and attentive. Helpful and professional.
01 February 2025
Plain old good service
01 February 2025
Very helpful and polite staff
31 January 2025
Efficient
31 January 2025
After my MOT, after collecting my car it appears almost every time I drive home all the settings (air con, radio, lane assist) etc have been completely changed, I just wish the technicians just would not do this.
31 January 2025
Jack was very professional and kept me informed at all times
31 January 2025
All issues were resolved and I was surprised by the 2 year warrantee on everything
19 April 2025
It was made very easy