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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Meet the team

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Joe O'Gleby

Head of Business

Kellie Russell

Head of Aftersales

Steve Tapp

Service Manager

Jas Panesar

Bodyshop Manager

Chris Round

Parts Manager

Gareth Jones

Financial Controller

Linda Clarke

Human Resources Manager

Mark Harris

Head of Sales

Alex Zawadzki

New Car Sales Manager

Oliver Clements

New Car Performance Manager

Satvir Atwal

Used Car Sales Manager

Matthew O'nions

Used Car and Select Manager

David Evans

Senior Business Manager

Harvey Sandhu

New Car Business Manager

David Adlard

New Car Business Manager

Craig Reid

Used Car Business Manager

Shane McDougall

Used Car Business Manager

Graham Brown

Used Car Business Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Representative who looked after me was excellent. Polite, informative and on time.

Service

Benn keeps you up to date and will be clear on what is and is not achievable

Service

Easy to book service, genuine repairs and reasonable price quote.

Service

Exellent service and very helpful colegues

Service

Agnes was amazing in keeping me updated

Service

Did a great job adding the MPPSK to my car.

Service

I was kept informed at every point during the servicing process.

Service

warranty work carried without hesitation

Service

Very impressed with Peymon.

Service

Absolutely fantastic

Service

great service

Service

I am very happy with the level of service.

Service

GREAT SERVICE

Service

Every thing was explained to me in simple layman's terms as what was needed and what had done.

Service

Easy to book, friendly staff, wifi for me to work whilst car is being serviced and going through MOT

Service

My car was in for a complimentary check due to a recall issue, I felt this was dealt with promptly. When I collected my car it was washed and vacuumed so that was an added bonus.

Service

Done fast and kept well informed

Service

The mechanic always sends a video and talks me through what they are going to do with the vehicle

Service

As above, professional from arrival to departure. All staff friendly and knowledgeable

Service

Very nice customer service

Service

Because Ben hetherington made it a good experience.

Service

Made to feel like nothing was too much trouble

Service

Sytners Coventry have always given great service. I'm really pleased with them.

Service

Great service

Service

Sorted my issue

Service

Car serviced and returned clean at the agreed time.

Service

Ben was really easy to talk to and deal with . Couldnt have done anymore really . Very happy to return there in the future .

Service

Staff were courteous, helpful and efficient.

Service

Dan kept me in the loop all day with what was going on with the car and cost, I did a little shopping while my MOT was being carried out.

Service

Benn the advisor was fantastic.

Service

Faultless service

Service

The process dropping off and picking up my vehicle was quick, professional and without any issues.

Service

Dan was really helpful polite and courteous

Service

Very happy with the whole experience

Service

Great experience from the team! Easy to book, efficient and brilliant service.

Service

Great team and brilliant service

Service

Even had a video sent to my phone on the condition of the components of my car which prompted me to replace the n/s/r tyre as it was down to 3mm. Explained the properties of screen wash additives and gave me a complimentary bottle of BMW additive.

Service

Efficient and professional

Service

Extremely satisfied. Service staff at Sytner Coventry are second to known. Always a warm and welcoming experience, feel well looked after. Benn was truly fantastic, can't thank him enough for his support. He is true advocate for the dealership.

Service

Everything was completed in a timely manger. All the staff we came into contact with were friendly and efficient. The staff were all taking precautions regarding COVID . Waiting area clean and tidy.

Service

did what I expected - no fuss. Sytner employee was very polite and professional

Service

Very Good

Service

my service advisor Benn Hetherington was really friendly and very easy to talk to, he took his time and made sure all the work was carried out properly and in a timely manner

Service

The rep gave an excellent service.

Service

Good service received at a great price

Service

Benn is FANTASTIC, the reason why I continue to use Sytner Coventry! He communicates well before an appointment and throughout the day whilst the car is the workshop. Very passionate about his work, makes you feel valued. An asset to BMW!

Service

Great customer service

Service

I enjoy dealing with Zeib. He manages to convey respect for me as a customer and my needs whilst obviously maximising the opportunities for BMW. I trust him and am therefore more likely to buy from him than from another person.

Service

Prompt and very polite service attendent

Service

Benn was excellent

Service

Excellent service.

Service

Perfect service

Service

Very professional service

Service

Service Assistant Ben was very kind, gave honest feedback and kept me updated with the progress of repair. Cost seem to be on higher side, but no pushy sales tactics. Went for it considering complexity of repair + 2 year guarantee gave peace of mind

Service

The best team, always an excellent experience.

Service

Super happy. Top notch customer service as usual. Best experienced. Above and beyond. Sytner resolved a tyre wear issue and got clearance from Motability to change the worn tyres immediately to save me a separate trip to the dreaded KwikFit!

Service

All works completed quickly and good communication

Service

Customer service exceeded expectations

Service

Fantastic service advisor feedback

Service

I was really well informed of my cars requirements and the fast lane servicing is really convenient.

Service

Zeib helped me to get my car fixed. He kept me up to date during the time my car was at BMW coventry.

Service

Good communication, quick.

Service

The service/check on the day was good.

Service

ALL PROBLEMS WERE FIXED

Service

Everything was nice when waiting for the service to be completed.

Service

Quick and efficient service.

Service

Ben called me, let me know what would happen when I dropped my vehicle off. He sorted my tyres at the same time as my service and kept me updated with progress. Receptionist very friendly .

Service

Service was done on time and car was cleaned after.

Service

Great deal of customer satisfaction. High level of customer service

Service

Very professional servicep

Service

The assessment and re-set was done to my satisfaction.

Service

Zaib was extremely helpful and friendly, also Annette on the reception desk went out of her way to help me

Service

Spot on, always used you since a poor customer experience in Leamington Spa

Service

Very flexible and very quick

Service

Service manager very helpful and informative throughout. Very happy with care and attention received. Good feedback on vehicle condition.

Service

Care taken with my vehicle, quality of the work by trained technicians. Kindness of the staff.

Service

Everything was explained properly.

Service

Pleasant staff - No issues

Service

I was treated very well and made to think my custom was important

Service

Was well looked after

Service

Was sent a video showing the work carried out which is fantastic you do this. No sit down face to face chat automatically offered on arrival prior to service however upon request i was able to chat to someone who explained the service. I'm happy.

Service

All smooth

Service

Warranty work completely delivered excellent service

Service

Zeib did not leave any stone unturned when dealing with me and my vehicle.

Service

Well looked after and went above and beyond to fix the issue

Service

always friendly and honest

Service

Everything was smooth sailing. Not a single issue.

Service

Could not be more impressed. A big call out for Zeeb at Coventry who dealt with me on the day and has done on previous occasions. He is a real credit to BMW Sytner. You are fortunate to have such a reliable employee.

Service

Benn in service was exceptional as always. Nothing is ever to much trouble always goes above and beyond for customers. He has 5* customer service skills.

Service

Quick response from advisor Benn Hetherington when he was received my request and arrange the service in a short time and done a good job for me. Many thanks

Service

Dealt with quickly and efficiently. Communication was good and kept posted at each step

Service

As smooth and straight forward car service as could be

Service

After twenty years we know what to expect

Service

Great service

Service

Done when they said

Service

Kept to time frames COVID number one priority.

Service

Fantastic service kept me updated and listened to what I said.

Service

Quick response time, updated on progress, issues dealt with very well.

Service

Never had any concerns

Service

Excellent customer service.

Service

Service advisor very Professional

Service

Made welcomed

Service

Excellent friendly and professional service

Service

Peymon and Alex we're both extremely helpful and secured me a good deal on the car that I wanted. Have dealt with Peymon in the past and delivers every time.

Service

Accommodated me when I needed to collect my early hit every thing done in time really happy

Service

Agnus was just so brilliant from start to finish !

Service

My service was sorted out perfectly and I was informed all through the process

Service

Ben introduced himself when I arrived and provided excellent communication throughout

Service

Completely satisfied with the customer service and everything else But struggling to find the fault with my car, booked back in for me to demonstrate the issue when restrictions allow

Service

Again the staff couldn't have been more helpful?

Service

The service representative was spot on and knew everything about the visit and service requirements which made for a most enjoyable visit compared to some I have visited over the years.

Service

Sytner Coventry always deliver the perfect service

Service

Very good service

Service

Well looked after

Service

Service manager Charlie McColgan has on every occasion dealt with me professionally ensuring all my needs are accommodated.

Service

It was completed in time

Service

Warmly welcomed, made to feel welcome

Service

Excellent from first greeting until completion of work

Service

Courteous personnel, job done, no fuss.

Service

Confident that new wheel bolts I had fitted were tightened to BMW specified torque settings. Job completed within time estimated and car valeted before before hand-over.

Service

Professional service from drop off to collection.

Service

Job done and no fuss

Service

Excellent, trustworthy, friendly service from Benn Hetherington, Kelly Russell and the team at Sytner Coventry. Attention to detail.

Service

Easy

Service

You did the work and cleaned my car I was very pleased

Service

Charlie McColgan provided excellent customer service throughout.

Service

Service was quick.

Service

Prompt service follow up and service updates

Service

It went very well. I had urgent work to do that day and they provided me with a safe office so that I could work while my car was being looked after. They kept updating me with the progression and the details of what was being done on my car.

Service

Very good service as usual couldnt of gone better

Service

The work was carried out without delay and they even washed my car. Which I found to be a nice touch.

Service

The fact that I get all repairs, services and MOT's for the last 6 years at Coventry says it all about the service I get, and will continue to get my custom while the service is good.

Service

Vary happy

Service

Ben Hetherington is exceptionally good

Service

Great

Service

No complaints.

Service

Completely satisfied,work is excellent,service excellent, very well recommended

Service

Drew and Charlie provided a faultless service.

Service

Service whilst waiting and completed in time agreed

Service

I could rate it highly enough, excellence all round

Service

Good service and good communication

Service

Very smooth professional approach to looking after me and my BMW

Service

As above. Another job completed to a high standard and my full satisfaction.

Service

All those that attended to me were friendly and efficient. I was promptly attended to and the services received were very good

Service

The service was hassle free, and the Drew took ownership of the issue to get a resolution.

Service

Work completed on time, staff were very efficient and friendly.

Service

Great bmw team they were Fantastic

Sales

Sales team were excellent

Sales

Excellence as always.

Sales

great service - thanks Milo @ Cov branch

Sales

Went smoothly and car delivered in really quick time

Sales

Excellent and seamless...

Sales

Handover was very good, time taken to explain the car

Sales

The sales team were very good from the start to the end

Sales

Darren price was amazing throughout from quote to delivery

Sales

Great service from Mathew Marsan and Alex Zawadski. Mat was the main one dealing with the sale and he was helpful and attentive.

Sales

Good communication both by phone snd email.

Sales

Milo conveyed excellent customer service from beginning to end. He made absolutely sure we were 100% satisfied with our purchase and fully knowledgeable with all the information given to us.

Sales

Made to feel valued as a customer. Sales staff were not 'pushy' to achieve an immediate sale

Sales

Great customer service

Sales

I enjoyed the personalised feel of the collection, I've had 4 vehicles from this dealership now and it always feels nice to get taken somewhere private and for the car to be on display, like a real event.

Sales

Very friendly team throughout and superb handover on a two car handover, nothing short of a perfect day for the handover where the team were all available, friendly, informative and no rush on the day. Well organised.

Sales

The people i dealt with were all very, very helpful and informative.

Sales

Paymen was superb. He kept us informed throughout the process.

Sales

Simple

Sales

Overall i was very happy with my experience especially with my sale advisor Milo who listened to me spoke to me with respect and managed to get me a good deal on my new car

Sales

We are made welcome the forms we signed on a tablet we are very impressed

Sales

Mathew Marsan was exceptional with his customer service, knowledge and enthusiasm for the brand. He could not do enough during the handover process and ensured we were fully satisfied before driving away. Would give 10 stars if able!

Sales

Great communication, worked hard to find a solution within a tight timeframe

Sales

My buying experience was totally enjoyable. The sales staff could not have been more helpful and the staff went of of their way to explain everything and answer all my questions.

Sales

Peymon was an absolute pleasure to deal with. He has excellent product knowledge and never tired of our numerous questions. He kept us fully informed at all times.

Sales

Simple smooth process

Sales

Very satisfied. Peymon was very professional, courteous and patient throughout to get to the right deal.

Sales

Very satisfied ; clear explanations and help always on hand.