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Representative who looked after me was excellent. Polite, informative and on time.
Benn keeps you up to date and will be clear on what is and is not achievable
Easy to book service, genuine repairs and reasonable price quote.
Exellent service and very helpful colegues
Agnes was amazing in keeping me updated
Did a great job adding the MPPSK to my car.
I was kept informed at every point during the servicing process.
warranty work carried without hesitation
Very impressed with Peymon.
I am very happy with the level of service.
Every thing was explained to me in simple layman's terms as what was needed and what had done.
Easy to book, friendly staff, wifi for me to work whilst car is being serviced and going through MOT
My car was in for a complimentary check due to a recall issue, I felt this was dealt with promptly. When I collected my car it was washed and vacuumed so that was an added bonus.
Done fast and kept well informed
The mechanic always sends a video and talks me through what they are going to do with the vehicle
As above, professional from arrival to departure. All staff friendly and knowledgeable
Very nice customer service
Because Ben hetherington made it a good experience.
Made to feel like nothing was too much trouble
Sytners Coventry have always given great service. I'm really pleased with them.
Sorted my issue
Car serviced and returned clean at the agreed time.
Ben was really easy to talk to and deal with . Couldnt have done anymore really . Very happy to return there in the future .
Staff were courteous, helpful and efficient.
Dan kept me in the loop all day with what was going on with the car and cost, I did a little shopping while my MOT was being carried out.
Benn the advisor was fantastic.
The process dropping off and picking up my vehicle was quick, professional and without any issues.
Dan was really helpful polite and courteous
Very happy with the whole experience
Great experience from the team! Easy to book, efficient and brilliant service.
Great team and brilliant service
Even had a video sent to my phone on the condition of the components of my car which prompted me to replace the n/s/r tyre as it was down to 3mm. Explained the properties of screen wash additives and gave me a complimentary bottle of BMW additive.
Efficient and professional
Extremely satisfied. Service staff at Sytner Coventry are second to known. Always a warm and welcoming experience, feel well looked after. Benn was truly fantastic, can't thank him enough for his support. He is true advocate for the dealership.
Everything was completed in a timely manger. All the staff we came into contact with were friendly and efficient. The staff were all taking precautions regarding COVID . Waiting area clean and tidy.
did what I expected - no fuss. Sytner employee was very polite and professional
my service advisor Benn Hetherington was really friendly and very easy to talk to, he took his time and made sure all the work was carried out properly and in a timely manner
The rep gave an excellent service.
Good service received at a great price
Benn is FANTASTIC, the reason why I continue to use Sytner Coventry! He communicates well before an appointment and throughout the day whilst the car is the workshop. Very passionate about his work, makes you feel valued. An asset to BMW!
Great customer service
I enjoy dealing with Zeib. He manages to convey respect for me as a customer and my needs whilst obviously maximising the opportunities for BMW. I trust him and am therefore more likely to buy from him than from another person.
Prompt and very polite service attendent
Benn was excellent
Very professional service
Service Assistant Ben was very kind, gave honest feedback and kept me updated with the progress of repair. Cost seem to be on higher side, but no pushy sales tactics. Went for it considering complexity of repair + 2 year guarantee gave peace of mind
The best team, always an excellent experience.
Super happy. Top notch customer service as usual. Best experienced. Above and beyond. Sytner resolved a tyre wear issue and got clearance from Motability to change the worn tyres immediately to save me a separate trip to the dreaded KwikFit!
All works completed quickly and good communication
Customer service exceeded expectations
Fantastic service advisor feedback
I was really well informed of my cars requirements and the fast lane servicing is really convenient.
Zeib helped me to get my car fixed. He kept me up to date during the time my car was at BMW coventry.
Good communication, quick.
The service/check on the day was good.
ALL PROBLEMS WERE FIXED
Everything was nice when waiting for the service to be completed.
Quick and efficient service.
Ben called me, let me know what would happen when I dropped my vehicle off. He sorted my tyres at the same time as my service and kept me updated with progress. Receptionist very friendly .
Service was done on time and car was cleaned after.
Great deal of customer satisfaction. High level of customer service
Very professional servicep
The assessment and re-set was done to my satisfaction.
Zaib was extremely helpful and friendly, also Annette on the reception desk went out of her way to help me
Spot on, always used you since a poor customer experience in Leamington Spa
Very flexible and very quick
Service manager very helpful and informative throughout. Very happy with care and attention received. Good feedback on vehicle condition.
Care taken with my vehicle, quality of the work by trained technicians. Kindness of the staff.
Everything was explained properly.
Pleasant staff - No issues
I was treated very well and made to think my custom was important
Was well looked after
Was sent a video showing the work carried out which is fantastic you do this. No sit down face to face chat automatically offered on arrival prior to service however upon request i was able to chat to someone who explained the service. I'm happy.
Warranty work completely delivered excellent service
Zeib did not leave any stone unturned when dealing with me and my vehicle.
Well looked after and went above and beyond to fix the issue
always friendly and honest
Everything was smooth sailing. Not a single issue.
Could not be more impressed. A big call out for Zeeb at Coventry who dealt with me on the day and has done on previous occasions. He is a real credit to BMW Sytner. You are fortunate to have such a reliable employee.
Benn in service was exceptional as always. Nothing is ever to much trouble always goes above and beyond for customers. He has 5* customer service skills.
Quick response from advisor Benn Hetherington when he was received my request and arrange the service in a short time and done a good job for me. Many thanks
Dealt with quickly and efficiently. Communication was good and kept posted at each step
As smooth and straight forward car service as could be
After twenty years we know what to expect
Done when they said
Kept to time frames COVID number one priority.
Fantastic service kept me updated and listened to what I said.
Quick response time, updated on progress, issues dealt with very well.
Never had any concerns
Excellent customer service.
Service advisor very Professional
Excellent friendly and professional service
Peymon and Alex we're both extremely helpful and secured me a good deal on the car that I wanted. Have dealt with Peymon in the past and delivers every time.
Accommodated me when I needed to collect my early hit every thing done in time really happy
Agnus was just so brilliant from start to finish !
My service was sorted out perfectly and I was informed all through the process
Ben introduced himself when I arrived and provided excellent communication throughout
Completely satisfied with the customer service and everything else But struggling to find the fault with my car, booked back in for me to demonstrate the issue when restrictions allow
Again the staff couldn't have been more helpful?
The service representative was spot on and knew everything about the visit and service requirements which made for a most enjoyable visit compared to some I have visited over the years.
Sytner Coventry always deliver the perfect service
Very good service
Well looked after
Service manager Charlie McColgan has on every occasion dealt with me professionally ensuring all my needs are accommodated.
It was completed in time
Warmly welcomed, made to feel welcome
Excellent from first greeting until completion of work
Courteous personnel, job done, no fuss.
Confident that new wheel bolts I had fitted were tightened to BMW specified torque settings. Job completed within time estimated and car valeted before before hand-over.
Professional service from drop off to collection.
Job done and no fuss
Excellent, trustworthy, friendly service from Benn Hetherington, Kelly Russell and the team at Sytner Coventry. Attention to detail.
You did the work and cleaned my car I was very pleased
Charlie McColgan provided excellent customer service throughout.
Service was quick.
Prompt service follow up and service updates
It went very well. I had urgent work to do that day and they provided me with a safe office so that I could work while my car was being looked after. They kept updating me with the progression and the details of what was being done on my car.
Very good service as usual couldnt of gone better
The work was carried out without delay and they even washed my car. Which I found to be a nice touch.
The fact that I get all repairs, services and MOT's for the last 6 years at Coventry says it all about the service I get, and will continue to get my custom while the service is good.
Ben Hetherington is exceptionally good
Completely satisfied,work is excellent,service excellent, very well recommended
Drew and Charlie provided a faultless service.
Service whilst waiting and completed in time agreed
I could rate it highly enough, excellence all round
Good service and good communication
Very smooth professional approach to looking after me and my BMW
As above. Another job completed to a high standard and my full satisfaction.
All those that attended to me were friendly and efficient. I was promptly attended to and the services received were very good
The service was hassle free, and the Drew took ownership of the issue to get a resolution.
Work completed on time, staff were very efficient and friendly.
Great bmw team they were Fantastic
Sales team were excellent
Excellence as always.
great service - thanks Milo @ Cov branch
Went smoothly and car delivered in really quick time
Excellent and seamless...
Handover was very good, time taken to explain the car
The sales team were very good from the start to the end
Darren price was amazing throughout from quote to delivery
Great service from Mathew Marsan and Alex Zawadski. Mat was the main one dealing with the sale and he was helpful and attentive.
Good communication both by phone snd email.
Milo conveyed excellent customer service from beginning to end. He made absolutely sure we were 100% satisfied with our purchase and fully knowledgeable with all the information given to us.
Made to feel valued as a customer. Sales staff were not 'pushy' to achieve an immediate sale
Great customer service
I enjoyed the personalised feel of the collection, I've had 4 vehicles from this dealership now and it always feels nice to get taken somewhere private and for the car to be on display, like a real event.
Very friendly team throughout and superb handover on a two car handover, nothing short of a perfect day for the handover where the team were all available, friendly, informative and no rush on the day. Well organised.
The people i dealt with were all very, very helpful and informative.
Paymen was superb. He kept us informed throughout the process.
Overall i was very happy with my experience especially with my sale advisor Milo who listened to me spoke to me with respect and managed to get me a good deal on my new car
We are made welcome the forms we signed on a tablet we are very impressed
Mathew Marsan was exceptional with his customer service, knowledge and enthusiasm for the brand. He could not do enough during the handover process and ensured we were fully satisfied before driving away. Would give 10 stars if able!
Great communication, worked hard to find a solution within a tight timeframe
My buying experience was totally enjoyable. The sales staff could not have been more helpful and the staff went of of their way to explain everything and answer all my questions.
Peymon was an absolute pleasure to deal with. He has excellent product knowledge and never tired of our numerous questions. He kept us fully informed at all times.
Simple smooth process
Very satisfied. Peymon was very professional, courteous and patient throughout to get to the right deal.
Very satisfied ; clear explanations and help always on hand.