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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Meet the team

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Joe O'Gleby

Head of Business

Mark Harris

General Sales Manager

Satvir Atwal

Used Car Sales Manager

Louise Arnold

Senior Business Manager

Oliver Clements

Business Manager

Karen Wilson

Business Manager

Alex Zawadski

Business Manager

Dave Froggatt

Aftersales Manager

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very helpful and professional

Service

Fast and effective service

Service

work completed in good time, facilities allowed me to work whilst waiting and a very helpful and pleasant service advisor which is very important at anytime but especially during this very complex and difficult trading period.

Service

Excellent service

Service

I am happy with service

Service

I was completely satisfied with the service.

Service

The work was carried out efficiently, the staff involved were very helpful and kept me informed of their progress leading up to collection by myself.

Service

Faultless experience

Service

Fantastic service.

Service

Booked service where I waited for completion and were given office space to work in given the current Covid problems this was most convenient.

Service

Great customer service tv he job was seen though to the completion.

Service

Fault with car was resolved satisfactorily

Service

Good Covid secure procedure, professional service

Service

Very easy and friendly and safe during these times. Charlie who dealt with me was very friendly and professional throughout

Service

Just a slick operation - felt safe with all COVID practices. Great service advisor!!!

Service

It's hard to define 'trust'. I feel that everyone is credible, knowledgable and reliable. They get that I love my car!! I trust these guys to look after 'Beryl'

Service

Clear, helpful, 5 star service??

Service

a very professional company, and why you don't mind paying a little more.

Service

As ever, very customer focussed, from Rachel and her Reception team through the calm and unflappable Zaib on Service, to the reliability of the technicians. Thanks to them, a very good company with which to deal.

Service

Helpful staff and reliable work

Service

Always welcoming and professional.

Service

Quick service, great feedback

Service

Despite the COVID restrictions I was well looked after.

Service

Over the years I have got to know the staff at this dealership, they are always polite and prepared to go that extra bit more to provide exceptional customer service.

Service

Amazing service. Staff kept me updating on what was going on with my car. Got it back as promised. Felt safe and it was very organised when dropping and collecting the car too

Service

The customer service from Agnus was superb!

Service

Excellent as usual. Thank you Andrew Peet.

Service

Quick and hassle free.

Service

Professional and courteous service

Service

The Service Representative was professional and attentive to my needs on the day.

Service

the team at Coventry are very good, helpful and polite. Both in service and sales.

Service

On this occasion I give 5 stars .. After an initial glitch, the Co ordinaries went the extra mile to deliver a bespoke Service.

Service

Very satisfied very professional and knowledgeable members of staff.

Service

Car serviced on time.

Service

Friendly, helpful, efficient

Service

All services given met my requarements

Service

everything was completed promptly, I was kept informed throughout the process

Service

Tough times, professional covid approach

Service

the service was completed on time and to a high standard

Service

Excellent service as always from Hollis. She is for sure a true advocate for the business.

Service

Pre-booking confirmation call. Service was completed in a quick / efficient manner.

Service

The service team especially Emma & Alison couldn't do enough to help me with the issues I had with my car

Service

I asked if it would be possible to have my car ready earlier and I felt the team went above and beyond to make this happen. The customer care is excellent! I used to have a Range Rover and felt the service was nowhere near as good as I receive now

Service

Work done very quickly, and at a good price. Showroom immaculate and welcoming staff.

Service

The service agent was very helpful in dealing with an unexpected fault.

Service

Vehicle was booked in for a timed service while I waited. Service was completed in the timescales agreed.

Service

prompt efficient professional service

Service

Very helpful

Service

Efficient & friendly

Service

Kept me up to date with progress and efficient handover at completion

Service

well looked after by staff. Service was quick and efficient while I waited.

Service

My service advisor kept me updated throughout the day and understood my time constraints. Managed to turn the car around within a tighter time schedule as requested. Thanks

Service

I really trust my current service rep/liaison. I hope and expect that he (Zaib) will continue to 'look after' me for my servicing. He sets a tremendous example of what is best about BMW

Service

Helpful

Service

Very friendly and efficient service from Zieb

Service

Hollis is always very helpful and has become my "go to" person at the BMW dealership. Not because the other service staff are not satisfactory, but just because when you find some excellent you like to stick with that person.

Service

I dropped my keys off in the morning and collected them in the afternoon. The work on the vehicle having been completed to a high standard and on time.

Service

They are customer focused which is rare

Service

Did what I asked

Service

Again, service manager Charlie

Service

We know that everything will be checked properly as usual

Service

Service is always great there.

Service

Leyla and David were great and very helpful

Service

Everything went to plan with no delays.

Service

Clean and friendly establishment

Service

Great communication from Drew.

Service

Quick and easy

Service

kept up to date, polite and useful conversations

Service

The service was perfect. Communication excellent and friendly throughout. I can't speak more highly of the staff at Sytner Coventry.

Service

Vert professional and friendly staff

Service

The job was done promptly and completed in a timely manner.

Service

Well organised, polite and professional keeping you up to date on everything they are doing.

Service

Work was carried out perfectly

Service

Booked in very quickly . The price was given to us in advance.

Service

The customer service was good . Only disappointed as they could not provide a similar car as loan car

Service

Just as mentioned in my answer to the previous question, the staff atmosphere is exceptional.

Service

No problems

Service

Got looked after by Ben Hetherington and also Dean was working on my car which was a bonus

Service

I was provided with a comprehensive list of issues following a diagnosis that was carried out. The service advisor was very helpful and knowledgeable.

Service

Speed of delivery was perfect

Sales

Staff were very friendly and efficient being able to answer all questions and explain all important features

Sales

My car was delivered on time as promised - very happy

Sales

Few problems with the car but Alex and Harvey dealt with in prompt and professional manner

Sales

tailored service by an excellent sales team

Sales

Very satisfied, Peymon did a great job!

Sales

No one pressurised me into buying anything, and being a woman, I was made to feel very comfortable. They spoke to me, and not the man I was with!

Sales

Friendly, helpful staff, kept in contact throughout the process

Sales

From start to finish all help and customer service was excellent

Sales

Everything went smoothly, nothing was an issue or too much trouble. Communication was excellent.

Sales

Would highly recommend again.

Sales

It was great from start to finish I was kept updated along the way. I am pleased with the vehicle.

Sales

The car was ready and everything explained properly despite Covid restrictions

Sales

Very fast cars exchange

Sales

Although during the Covid situation, the staff at BMW Centre did their best to help me get the car I wanted.

Sales

Delivered to my requirements

Sales

everything went to plan with no issues

Sales

Very happy with the advice and knowledge of the sales staff

Sales

We would definitely purchase another car from this dealer and are very happy with the X4

Sales

My expectation was met

Sales

This latest car purchase occurred earlier than I had intended due to my previous car having been stolen, the level of support in resolving that situation was exceptional in every respect with all the people I came into contact with BMW.

Sales

Great service

Sales

Kept up to date all the way until car collection

Sales

Craig kept me informed with the delay regarding the cable and when the car was delivered it was immaculate

Sales

Constant communication and updates. Really friendly and knowledgable and helpful team.

Sales

Gave me a great deal and car was pristine.

Sales

It was the experience I expected from a premium brand like BMW. My standards were high and they were met at every point

Sales

The staff were exelant helped my wife and i Thanks AGAIN

Sales

Extreme circumstances all staff were extremely friendly and helpful.

Sales

All staffs at the this branch namely Louise the financial advisor,the service manager and the technician,and especially the receptionists made me feel very welcome and inviting.

Sales

Communication excellent from start to finish.

Sales

Alex & Jason did a fantastic job or sorting my BMW M8 quickly, safely and very professionally.

Sales

Friendly and professional staff who always put the customer at the centre of all transactions.

Sales

Absolutely great service from the team . Especially the 2 that look after me , and had to put up with me as I can be very inquisitive and ask a lot of questions. But Lauren and David would be more than happy to help in anyway possible.

Sales

Treated courtiestly from start to finish in a professional manner buy Harvey,a pleasure doing business with him again.

Sales

Excellent service received

Sales

We explained exactly what we wanted and Harvey did his absolute best to ensure that we did.

Sales

Simple transaction

Sales

Friendly staff willing to help with all my questions

Sales

Easy, straightforward and no problems whatsoever.

Sales

The service from Harvey at Sytner Coventry was brilliant

Sales

Very helpful

Sales

Very helpful and professional throughout

Sales

Friendly staff. Short waiting times. Staff explained the process in the correct level of detail. Handover vehicle demonstration was excellent . I felt very comfortable making the purchase, and moving to my own timeframe.

Sales

All went to plan, Peymon communicated really well without being pushy. We got a good deal.

Sales

Great service, very helpful

Sales

Fantastic service, smooth transaction, did not have to chase Harvey was on the ball. Good communication throughout. Thank you for the flowers and presentation.

Sales

I needed a car quickly and the team made sure it was sorted.