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The Service Advisor was good and I would definitely return to the dealership to have future services.
I was afforded transport to go home and advised once my car was ready
I get what I want when I take my car to bmw garage.
Easy to book and the service advisor explained everything clearly. Received video message from technician which was brilliant. Thanks Sytner team.
Looks after customer,friendly.
Sytner Coventry always go above and beyond. Benn the service advisor is very professional. Stuart the technician has an amazing attention to detail.
All the work has been completed in a good timescale, considering the complexity of my case, Zeib took it in his stride.
Communication and flexibility around my schedule made it easy to complete both jobs.
Easy to deal with when booking, car collection and delivery offered. Excellent customer support.
Good service, knowledgable advise and timely turnaround.
Clear and friendly engagement
Charlie is great, patient, accommodating and communicated well
Excellent to be called the day before by a member of the service team. But, I was met in the car park for handover and return. The end of warranty survey is very reassuring and a good idea.
Zeib is always professional and always goes above and beyond
Very satisfied with phone contact and personal contact once at dealership, Covid-19 safe and not resrictive.
Service assistant Alison very efficient and personable
High level of service
From booking and being provided with a room to work in whilst waiting was 1st class!
Did what they said they would and car was returned in a good state.
I was asked to visit the site so the service team could meet a go through everything with me. All questions where answered and covid restrictions followed.
Friendly staff cannot fault
The staff are friendly and helpful. Ben Hetherington is an asset to your business and always goes the extra mile to ensure you are kept up to date with progress and is an utterly professional employee. In these difficult times with delays on parts.
Friendly and accommodating
Well managed, especially during covid times
The service I was given was very informative and professional. Haven't had any problems with the car.
As above and a similar experience when collecting the vehicle.
Always do an amazing job
Ben did a great job at keeping me updated about my car, which was brought in for a safety recall on the coolant. He even got me an Uber so I could come and collect my vehicle as no courtesy cars were available.
As stated in previous question the team were more than helpful, with good communication and high levels of service
Charlie was exceptional with his customer service
Zeib along with the other members of the service team have always made me feel welcome and have offered great service with the occasional discounts depending on whether the work is covered by my extended warranty.
Felt welcome and informed at all times
Very tentative staff and very welcoming
The service was done on time and the additional repair work diagnosed was clearly communicated and completed.
The fault with the seat was fixed and I am now monitoring the headlights to see if there is any further water ingress and have been assured if there is it will be resolved
Service on car was carried out professionally and I was supplied with a courtesy vehicle when I agreed to replace the tyres and there was a wait for the rear tyres to be delivered. 10/10 as usual.
Fast and friendly service
My needs were met. The staff were efficient, friendly and attentive.
As above. Special thanks to Ben - he asked when would be a good time to call me with updates so I asked that it was in between my meetings and he honoured this, which was so helpful for me. It's the small things that count, thank you Ben!
Always an excellent job
Drew was really helpful and courteous. While there was one item on my service card that couldn't be resolved that day, Drew was really apologetic and explained that he had to get BMW main office guidance
All ok , car ready on time
Excellent service. Totally satisfied with all of the service and repair matters organised and carried out through Benn Hetherington. Easy, efficient and straightforward communication with Benn, all matters pre-discussed were carried out as agreed.
Charlie provided an exceptional professional and friendly service
Everything was explained and a timeframe was given, that was shorter than I expected.
Benn made the experience seamless
I was very well looked after and kept up to speed with how things were progressing
Professional, friendly and great customer service
No problems encountered with any staff who were all very professional
Regular update progress on car by advisor Benn Hetherington
Professional service completed within the timescale promised.
Car serviced within specified timescales. Friendly service.
Excellent team looking after my car, Simon Yates, George Reeve, Benn Hetherington. Professional and thoughtful preempting any future issues.
I was really pleased with the whole team at Sytner Coventry , they kept me well informed regarding the status of my vehicle and were able to negotiate a good price for all the work completed .
Ben was Really helpful and Honest and has alot Knowledge about the BMW Products you sell
Personal help from service team going above and beyond what would normally be expected.
Everything was sorted out with my car very efficiently
The service was carried out to my satisfaction no complaints whatsoever.
I was very happy with the way my car was checked over.
Very experienced staff especially Benn explained everything in detail.COVID-19 restrictions were enforced very well.
Always helpful. Excellent work carried out always satisfied.
Great service given current restrictions
Very friendly and helpful.
Great communication, helpful staff
Satisfied with the checks carried out, we able to book me in quite quickly
The entire process of booking and organising the visit was easy and straight forward. My appointment was completed within the expected timeframe of 90minutes and with a desired outcome. I received an excellent value service.
Most interactions were with Ben. He was honest, professional and courteous. Most of all I left feeling my time and opinion were important and also that the team took pride in their work and care of my car.
Perfect. Couldn't fault it whatsoever, Drew is a great guy, very informative, helpful, personable, I feel he has gone above and beyond to help me. Very Very good
Very satisfied with the staff
I was not easy to come and get my repaired vehicle personally and there was no one available at Sytner to deliver it back. Nevertheless, they made the effort to find someone and everything ran very smoothly.
Service was completed on time and I was very satisfied.
I had ongoing update from the staff member and I was kept informed of the service status and the car was serviced to a high standards
good experienced staff
No issues. Good service.
The service went smoothly and the health check was very welcome
all went according to plan
On time, regular updates, friendly
All the staff were polite, knowledgeable and make you feel part of the company with ownership. So thank you.
Good customer service
As I said before and I like the videos and the fact they keep you updated
The team in Service, Hollis, Andrew & Agnes are amazing. Although we had a major delay with my breaks supply they kept me mobile and were really helpful. I know Andrew even washed my car for me himself due to COVID staff shortages. Amazing Thank you!
Welcoming member of staff - Drew
Good service provided
All due to the way Benn looks after me and makes sure everything is done right.
Great communication from the garage whilst my car was in service
On time and a video
The person who completed the service on my car was very polite and could not have ben more helpful
Great front of house and back of house teams
All round very professional
Benn was exceptional as usual
1st class service.
Competent and experienced
The issue was dealt with in a reasonable time
Ben gave good feedback on issues with car.
Very helpful and supportive
I have always found the service team at Coventry Sytner to be responsive and have a can do attitude towards the customer. Charlie McColgan was very professional.
Good car was done quite quickly
Drew was brilliant really helpful and communication was great.
I went in for a service & they explained everything they would do to my car. They sent me a video which was good too.
Drew was very informative and sorted the issue with my BMW without delay
Didn't have to sit around everything was explaining to me and things that I should look out for the coming months and I also received a courtesy car and my car was ready to be picked up on the time
Customer service was excellent. Covid protocols were being diligently applied. Service levels that I've become to used too from Synter Coventry were maintained. Thank you.
Everything is positive
Ben was very polite, courteous and kept me informed at each stage.
Ben was very helpful. I recommend him.
Well looked after
Was a very easy drop off and collection during this difficult time.
Nothing to complain about. Efficient, friendly service.
Zeib Aurang who looked after me was very helpful and explained everything in detail. I couldn't fault him.
Very good to book with great service from start to finish
Charlie was very good kept me informed on what they doing to my car, this was all over telephone conversation due to the situation we are in. I personally missed the face to face conversation and also missed my car being washed. Very pleased.
Ben was fantastic throughout the whole experience, ensuring i was kept informed at all times. Couldn't have asked for better!
Service provided excellent. punctual and managed in good time.
I couldn't fault my visit. Extremely friendly staff and quick turnaround on my car. They also changed my courtesy car when I explained that I wasn't comfortable with an automatic gearbox.
Professional, Polite, and Knowledge of being in good hands.
Looked after very well during service visit.
Absolutely great. The reception ladies were very friendly and helpful.
Same as above
My service and MOT was completed without any problems.
During this visit all issues were dealt with.
They handle with knowledge
The car was booked in quickly and I was notified that the car was ready later in the day as promised.
Booked car for MOT and Service The service was super and MOT carried out efficiently. Big thanks to Charlie to for keeping in contact through out in this Covid 19 situation.
The problem was fixed
Fast and efficient Professional and friendly Great courtesy car Reasonable prices considering the expertise of the mechanics
Well looked after professional 1st class customer service
Courteous staff,efficient and professional.
I drove into Sytner Coventry with a nail in my tyre and this problem was rectified without any issue. I was reassured by the operative Charlie that he would assess the situation and keep me updated.
Communication is excellent. Text messages, courtesy calls etc.
Good expertise of service advisor led to my queries being explained well
Courteous and prompt attention
I have always found the service given to me excellent. Friendly and helpful. Zeib, who has dealt with me on recent visits is very personable and has called to inform of how things are going and any problems found. Other staff I've dealt with also 5*
Supportive in resolving a problem
This department has always been 10/10 , zaab who I dealt with this time and Ben in the past first class
Very satisfied as always
ASE was very knowledgeable, will definitely be asking for the same ASE next time I visit
The car was in for a recall so fixed before there was a problem. I asked on the off chance my passenger seat could be looked at and this was fixed for me too so I didn't have to book the car in again.
The personal service was good, together with the identification and solution of a problem of which I was previously unaware
Perfect service received from Sytner Coventry, they dealt with my issues professionally and respectfully at all times.
Kept informed each step of the process
As always they give the customer a high level of service
Service snd attention to detail, helpfullness and politeness
Everything explained and carried out as explained
Went above expectation
Efficient & courteous
No issues. Good communication and work finished on time.
See previous answer
Prompt, professional, clean, save and welcoming All staff very helpful and friendly
Quick and simple to arrange. Courtesy vehicle was ready and waiting for me, no fuss.
Always very proactive experience
All staff polite and efficient.
Work to replace steering wheel was done to a high standard, only took a few hours! Love that fact they send you a video of the health check like Audi do!
The Coventry team always are friendly, helpful, knowledgeable and brings confidence that my car is in good hands. Always kept informed on progress throughout the day and checked afterwards all is okay Brilliant service and team effort ??
Ben from the service department kept me informed throughout the day and was very professional
After years of servicing my BMW cars with Sytner Coventry, I've gotten to know the team pretty well. However, I find Mr Zeib Aurang the most passionate, professional and helpful Advisor I dealt with and I couldn't praise him enough. *****
No concern car always runs well
Completely satisfied all of the staff were polite and helpful - as a customer I felt valued.
Very efficient and completely satisfied with the service I received from all of your team members, who are all valued key workers, working in such difficult times for everyone.
I have always received excellent service and support from the service team at Sytners's Coventry. My service advisor Benn Hetherington goes above and beyond in helping me with arranging a service and addressing any concerns that I might have.
Ben was very knowledgeable and made my visit friendly
Car continues to drive like new despite having high mileage
Synter did exactly what they promised and kept me informed at all times
Great service plus you get a video detailing work carried out
Very reliable kept me up to date with what was happening The mechanics are all round professionals and take pride in their work The gentleman who led me through the process was excellent explained everything
As I am retired, live 15 miles from the garage and am the sole driver in my household I much appreciated when your staff arranged pick up and return for me. Particularly during the current pandemic it would have been very difficult otherwise
The car was returned after being given a wash, which I wasn't expecting, and the service rep explained what had been done in a clear , precise and pleasant manner
Well looked after by Rachael on the front desk and Zaib who took care of my service
Service staff are very pleasant, warm and professional. They make servicing your car easy, even under the current circumstances.
Met all my needs
Well looked after by Ben and the team
Service is always of high standards.
There was an issue with the car after I picked it up, but it was delt with a soon as I returned Ben was very professional and got me a spare car immediately when it was clear I needed to leave my car with them overnight
Courteous, efficient and knowledgeable
When dealing with Coventry they are always helpful and professional.....
Alison was great and kept me up to date. The car had to be dropped off at Sytner on Christmas Eve with virtually no advanced notice and the team got me checked in and sorted straight away.
All work complete to high standard and kept updated by the service team
Communication and quality of interactions
Even during these hard times they were great, organised in the show room with a one way system and cleaning was continual. Service very professional
There is a recognised process that helps ensure needs are confirmed prior to being addressed.
Benn in servicing was brilliant throughout the process.
Friendly service and nothing was too much trouble. Process was made easy and taking delivery was a pleasure.
BMW Sytner Coventry offered an outstanding and seamless service despite the Covid-19 restrictions.
Arranging a test drive was easy, filling the paperwork online was easy, and so was picking up the new car
Given the current covid-19 restrictions I couldn't visit a BMW centre in the same way one normally would however, the experience was still great and I can't fault the team at Sytner BMW Coventry for the service provided.
All the staff has I stated in my previous answer at BMW Sytner were absolutely fantastic and nothing was to much trouble for them !! Nothing but a truly fantastic performance by all the team involved!! First Class!!!
Smooth purchase, good experience in the time of Covid
Good sales and after service care.
Very happy about my new car and the way everything was handled.
bmw staff treated me with high regard from the moment i walked into the showroom. the whole experience was most satisfying.
Attentive, helpful and knowledgeable staff. Informed all the way along and professional at all times.
All parties of the exchange to picking up new car was carried out excellently.
Very professional - no issues at all
Great customer service
Team couldn't have been more helpful and friendly
Could find no fault. All staff were excellent and brilliant communication through out the process
Shame there was no coffee due to COVID.
I was completely satisfied with the customer service I received, very lovely during purchasing and hand over to car.
Everybody was just so pleasant and went out of their way to accommodate our budget and requests
Professional support, prompt answers and personnel availability
Was kept informed from order to delivery
COVID safe procedures and very helpful handover staff and excellent service throughout
Nothing was too much trouble and I was treated with a professional courteous manner. All of my expectations were met and exceeded.
Even under covid circumstances everything was done efficiently and quickly and was a smooth handover.
Sales personnel were 5 star
Salesman was so helpfull