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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Meet the team

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Sharon Rickers

Head of Business

Mark Harris

General Sales Manager

Satvir Atwal

Used Car Sales Manager

Louise Arnold

Senior Business Manager

Oliver Clements

Business Manager

Karen Wilson

Business Manager

Alex Zawadski

Business Manager

Dave Froggatt

Aftersales Manager

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very professional, helpful and understanding

Service

They went out of their way

Service

Completely satisfied

Service

Again Ben Hetherington and his team have given me good service.

Service

Quickly organised tyre, replacement car all in 15 mins

Service

Again Saib and being able to work on hotdesks

Service

Everything as expected- reliable.

Service

Great reception. Kept well informed.

Service

The service was good/video with the car checking was good.There was just a minor issue with the complementary wash which was performed partially (tires) as there were spots of vaseline on the engine compartment bonnet, splashed dust spots on the rest

Service

Very good service

Service

My requests were accommodated with no fuss. Information was provided straightforwardly and I was kept updated about the cars service.

Service

Felt the car washing was poor.

Service

My car needed a software upgrade. The down side of this for me was all my settings lost. Previous destinations, Saved radio stations all lost. If setting could be saved would be a real winner for the customer.

Service

Lovely service

Service

My only issue with this problem is that a curtsey car was not an option. I find that very disappointing having spent a lot of money on a BMW in the first place and then despite the recall being BMW's issue, I have to be without a car for that day.

Service

Jas Panesar is the new service manager and has been amazing to help me and rectify issues and help resolve them as swiftly as possible

Service

I was looked after very well, you were very flexible in enabling me to come in the next day

Service

Agnes was very helpful and explained everything i needed to know

Service

As above. Whole sales process carried out efficiently.

Service

As above, dealership is fantastic and a credit to BMW.

Service

Hollis was excellent to deal with (again) car was returned clean (unlike some dealers!) and I was kept upto date at each stage

Service

Zeib Aurang the Customer Service Executive has always been a high quality BMW ambassador and my next car will definitely also be another BMW

Service

The car was supposed to be cleaned when I got it back but was very thirty

Service

Service was good.car was washed and cleaned .

Service

Staff were wonderful, services were always completed to a high standard.

Service

Arrived as a result of a recall - I was expected and was dealt with very efficiently and I was given a courtesy car as I live a fair distance from the garage.V

Service

Work completed as planned

Service

I've been dealing with Zeib Aurang at Sytner Coventry for a number of years now and he always goes above and beyond to help. I know the car will be dealt with properly if he's looking after the job.

Service

Because the service I had done to my car was very well explained to me which was good.

Service

Able to do work while waiting with a coffee and go home in a clean car

Service

Satisfactory

Service

Only fairly satisfied. Our problem was with the satnav. It was corrected but has since gone wrong, but this time it self corrected. We await the next occasion on which we need to use it. The satnav suddenly

Service

Zeib, as always provided excellent service from start to finish. From drop off to work done and the car was washed and vacuumed when picked up which was great.

Service

As iv said Charlie made it easy and synced in his attention to myself and my car.

Service

I was seen straight away upon arrival. I waited for the service to be done and had an office to work in with wifi and I was served coffee.

Service

The service team did an excellent job with due mention for Ben Heathrington who kept me informed and provided amazing service from start to end, a credit to the organisation and someone whom does not cease to improve in customer orientated care.

Service

The quote I was given when booking the service was not honoured

Service

On arrival at site I was greeted and parked, on entering service dept I was greeted, details checked and offered coffee. Within 2 minutes a service adviser came and explained what is happening. On completion car had full valet, OUTSTANDING SERVICE

Service

Video showing me the mechanic carrying out service. Honest opinions provided.

Service

Benn was fantastic at sorting the problem with my car, and nothing was too much trouble. He listened to my concerns and was very helpful regarding the logistics of getting my car back to me. The technicians have done a great job, as did the valet.

Service

Very satisfied with way I was dealt with and kept informed of progress. Only below top marks because I had to wait a week to get booked in and was nervous it might break down during the wait.

Service

As above

Service

Ben was absolutely excellent . Great contacts and extremely helpful at all stages

Service

Friendly staff.

Service

Everything was good was made to feel at ease as soon as I got there and the staff was very welcoming

Service

Kept informed all the way

Service

Friendly staff

Service

Again professional and efficient

Service

They delivered what was promised in the time scale discussed

Service

Informed of all work to be carried out

Service

Ben in the service department is just brilliant a real credit to Sytner Coventry, from the welcome on arrival in the car park to the reception staff offering drinks whilst waiting, everyone seems genuinely happy to make your visit perfect.

Service

very satisfied as expected from bmw.

Service

Didn't experience any problems from beginning to end

Service

I had an issue which was resolved quickly.. though it was a little inconvenient

Service

Was kept informed during that whole sales process and very reactive with any questions that I had

Service

I had a lift to work nice and early (you often struggle to get a loan car which is a pain)

Service

Staff very helpful and pleasant surroundings

Service

Given option to deal with issue

Service

Great comms and job was done perfectly

Service

Benn. He is always helpful.

Service

5 stars purely down to charlie & ben top guys.

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They fit my needs

Service

Attention to customer satisfaction is of a high standard. Very timely response

Service

From the moment I arrived I was welcomed and made to feel valued.

Service

Everything I was told would happen, happened without any problems

Service

Very good personal service

Service

I had a lot more chasing to do personally with BMW finance, termination of my previous agreement too early, vehicle collection.

Service

Easy to biik and kept informed throughout

Service

All requirements were met efficiently

Service

The staff are very friendly. The work is carried out to a satisfactory condition.

Service

Happy

Service

They have handled the car very well, given that the car keeps faulting

Service

apart from the issue they had with the phones service was excellent

Service

They did exactly what they promised, in the time they agreed ..... and gave me a discount on the estimated costs.

Service

Prompt response to issue. Excellent reception and greeting. Quality of work.

Service

On collection of vehical was kept waiting 20 minutes whilst the contact was on phone, should have passed me over to another service person

Service

Staff were honest which is very important. Everything was just as they said it would be.

Service

Minor issue on pick up immediately resolved

Service

Great

Service

Good friendly people and prompt efficient service

Service

Good post-MOT discussion, and advice. As always, Ben is considerate and thoughtful in setting out options against practical considerations. Certainly, Ben is someone I trust, and I can confidently recommend to others.

Service

Kept up to date with progress

Service

No faults found

Service

Benn really looked after us very well

Service

Kept well informed of the progress. Car actually ready earlier than expected

Service

I was attended to in a timely manner and the communication was excellent.

Service

For first time, I felt the staff member (Benn) really was supportive and cared about my needs and ensured Quality service. His behaviours mean that I now consider Coventry Sytner my go to place for everything!

Service

I had a strange fault on my car, which took time to find. I was kept informed at all times

Service

Good communication & courteous staff.

Service

From start to finish they were superb

Service

I was informed by phone that I required a small service of £260, upon arrival and to drop my car off, I was informed that it's actually double. I don't feel that this is right to tell the customer it's my fault, for not checking it correctly.

Service

Ladies at reception were welcoming. I got offered a drink which was good to See. I did decline as I was fasting. Zaib was very professional and helpful. This was my first time I had to deal with having car serviced and he made it easy

Service

All aspects of the service were explained clearly without fuss.

Service

Everything to make customer service flawless was really truly a great overall experience staff were amazing open and honest about all things BMW a breath of fresh air in this day and age so Thank you from me to all of you .

Service

VERY EFFICIENT SERVICE CARRIED OUT QUICKLY

Service

Sytner and staff were all very professional and polite. Customer service was good.

Service

BMW are a professional company, unfortunately they do not cater for motorbility customers who need a car big enough for wheelchair customers when their personal car is in for service/recall.

Service

I was greeted professionally and explained what the service involved and how long it would take. Car was completed early and was handed over clean and completed.

Service

Always get good response and backup.

Service

Great service from Hollis the service advisor. She's communicative, calm, informative and very helpful.

Service

Coventry local service agents and supporting facilities were excellent but see below for comments on remote booking system.

Service

Very efficient and professional. Lovely ambiance and facilities at the dealership. All staff extremely polite and welcoming.

Service

We were looked after well whilst waiting

Service

I would have been completely satisfied if I hadn't had to wait for over 10 mins to be given my key. My car was only in for the brake fluid to be changed & I was sent a video advising everything was ok so I don't know why I had to wait.

Service

Ben gave excellent service

Service

.

Service

Very flexible, car was serviced and I was made aware of what was done, through video.

Service

Chap was very pleasant.

Service

Everything was carried out satisfactory. Car also valeted.

Service

It's the same every time...service team try to help but poor service workshop teams make such a mess and don't complete the work up to a high standard. The car shouldn't need it doing in the first place and that's where BMW need to REALLY sort things

Service

Disatisfied with service, vehicle is a mobility car, arranged collection & drop back, emphasised the car would need to be back no later than 3pm collected at 9am car returned eventually at 3.25pm service light still remains on (not turned off) poor!

Service

Everything was done as discussed and within agreed timeframe. Excellent communication, advice and support received from service advisor. Thank you ??

Service

Estimated time of work kept to

Service

BMW paid for the parts & only charged for the labour due to many problems I've had with this car since I bought it as a used car. Because both my husband and I bought both our BMW's from Synter and have all servicing done there, we r looked after.

Service

We had exceptional service from Harvey Sandhu and the workshop team as they went out of their way to put a new tyre on our car when we turned up on spec quite late in the day.

Service

No issues. I felt I got a decent price across the new car and trade-in. Efficient sales process but could have been more personal / friendly and given a feeling of a bit more appreciation for my custom (4th car).

Sales

It's a very nice experience - what buying a new car should be all about

Sales

Easy due to Salesman , went extra mile

Sales

The vehicle had a dent in the boot lid not noticed by dealership staff.They took decisive repair action

Sales

Everything was perfect and couldn't have made the change over any better.

Sales

I was updated at every stage during the delivery and I wasnt too sure what car i wanted when I first arrived. But the helpful staff guided me through the process with ease and made it a very enjoyable experience.

Sales

Again, a great service with great efficiency.

Sales

The sales person Richard Allchurch at Sytner Coventry was very helpful he fully explained all the aspects of the car I was interested in . He arranged for a test car to be made available for us to try Nothing was too much trouble. A good technical m

Sales

James made it all easy for me accommodating my times to suit

Sales

Harvey Sandhu worked so hard to be help me find the car I wanted. Patient and kind without being pushy. Excellent service

Sales

The sales person Craig helped me at all stages of the purchase which made it easy for me to decide to purchase from BMW ... Louise the finance person was also very helpful and a polite ... neither were pushy sales / finance people..

Sales

Again professional team making the process hassle free

Sales

The car was beyond the minimum specification and did not disappoint in any way.

Sales

Ed was very knowledgable and helpful, nothing was too much trouble

Sales

James & Dave in the Coventry branch we're really helpful, not too pushy and delivered exactly what I was after

Sales

Richard made the whole experience smooth and exciting. very efficient.

Sales

salesman was spot on

Sales

Excellent experience right from the start to the delivery of my New BMW X1. Edward Howard kept me updated throughout the entire process and every thing was soo smooth and Edward was very good and approachable. Thanks Ed.

Sales

A great service, end to end communications and no problems - a fantastic experience

Sales

Jordan was attentive to detail and listened to my thoughts as to what I think I wanted

Sales

Sytner Coventry, in particular Harvey and Mathew, provided a first class, professional service from start to finish. It was a pleasure dealing with them both and I wouldn't hesitate in recommending them or this dealership to family & friends.

Sales

Was easy making decisions about the car and optional extras. Kept me up to date with the delivery timescales.

Sales

The salesman and business manager worked hard to find the right car for me. They kept me updated and provided a very high quality service.

Sales

Really friendly service

Sales

Outlined everything I needed to know without being over powering

Sales

communication throughout process v good. professional staff with high levels of customer service and knowledge. my 4th car from this garage so I will return for both mine and my wife's next car and continue to recommended them to family/friends

Sales

Not able to fault anyone or anything during the experience.

Sales

We are satisfied , Harvey was very good.

Sales

From start to end Sean felt with me professionally, in a timely manner he is extremely knowledgeable and I couldn't be happier

Sales

My experience with your sales executive throughout my time at your BMW center in Coventry was a superbe time for me, she was kind, helpful and very supportive throughout my time at your Coventry Center,I am disabled and her understanding was so good

Sales

Great team and Ryan Rees is knowledge and customer focused

Sales

Can't fault my experience of dealing with BMW Coventry at all

Sales

Relaxed and explained well

Sales

Fair, helpful, polite

Sales

Very satisfied with everybody who assisted me with the change over of my motability vehicle, Who catered for all my needs with their friendly and pofessional attitude.

Sales

Service wasn't great, very slow and uninterested i found when I enquired about the car

Sales

What can I say, we have always been looked after from all the staff,Ed,Dave and Alex especially and not forgetting the ladies at reception and who make a lovely cuppa and biscuits