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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Meet the team

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Sharon Rickers

Head of Business

Mark Harris

General Sales Manager

Satvir Atwal

Used Car Sales Manager

Louise Arnold

Senior Business Manager

Oliver Clements

Business Manager

Karen Wilson

Business Manager

Alex Zawadski

Business Manager

Dave Froggatt

Aftersales Manager

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Really good service today.

Service

Top class.

Service

The CS Charlie is nice, but whole experience is bad

Service

They did what they were asked to do and it was generally hassle free.

Service

My car problem was dealt with in a very professional manner and I was kept up to date on the progress of my car

Service

Everything was fine but its still a very expensive oil change.

Service

You resolved my air con issue, even thought my car was out of warranty, as I thought it started showing a defect after re-call work, even thought I left it a bit late to report, so you were very kind giving me the benefit of doubt.

Service

Very professional service from start to finish, was kept informed at all stages

Service

I was well looked after, they provided me with a office to enable me to work rather than working from coffee shops, the service man was great in his approach, explanations, he kept informed, offered solutions/alternatives and not pressurising me

Service

the car was serviced on time with no waiting

Service

Great service from Agnes. Always helpful and friendly.

Service

Don't think the rep could of done more to solve my issues

Service

The reception and service staff were friendly and efficient

Service

As I have had a few issues with my car, they have been sorted quickly

Service

Did all requested and more. Took a real interest in needs of the car and customer.

Service

Very satisfied apart from having to hamg around all day waiting for car to be repaired. Shame you don't offer collect and deliver service anymore

Service

The service adviser very understand what I need and provide me excellent service and ease my concerns

Service

Again no problems with a lovely service video of the checks made to my car.

Service

Excellent customer service.

Service

Very friendly and will keep you updated with offers

Service

Vehicle wasn't cleaned as well as last time.

Service

I have been released with a car with front cracked alloy wheel. The emergency centre promised me a rental car in the morning in 7:30, but I didn't have it. Call them back and the next day team was not aware of this, so I have been late for work.

Service

I was treated very well. On time with the service.

Service

Vehicle service completed & report on repair supplied

Service

Benn Hetherington provided outstanding customer service. He went above and beyond to ensure all needs were met. Very swift and competent service. I will be requesting Benn 's assistant if required in the near future.

Service

Fantastic customer service from all staff. They really made me feel that my business was important to them , and are always prepared to try and exceed your expectations.

Service

I've tried elsewhere and always end up coming back to Sytner Coventry, nice staff, great service and no nasty surprises.

Service

Good attention since the warm welcome in the car-parking, receptionist and the staff who were looking after my appointment, very gently and efficient team.

Service

Courtesy cars seem to be a in short supply, meaning I had to arrange lifts to pick up and drop off the car.

Service

Helpful friendly staff, relaxed atmosphere. Prompt service.

Service

Like I said before, never had any issues. Always been quick and responsive and happy to help.

Service

y visit was to Sytner Solihull

Service

Staff were polite and personable but ultimately let down by the quality of work carried out.

Service

David Evans provided a professional service. I have previously been the owner of 3 Mercedes Benz vehicles and Dave's excellent sales techniques won me over and explained the features the car offers and how they are different Mercedes.

Service

Good reception and workmanship

Service

Hollis is an excellent service advisor and creates a hassle free experience for me every time. A true credit to the dealership.

Service

I was really pleased how agnes assisted me with my vehicle, she is an asset to the company

Service

They were efficient at what they did.

Service

Friendly, professional and timely service

Service

Knowledgeable and friendly staff

Service

The people listened and acted on my concerns.

Service

Very satisfied, service team really helpful.

Service

Booking, updates, communications and the poor team who did an amazing job of valeting the car after a long weekend of equestrian events....

Service

Great customer service. Kept me updated through out the time my vehicle was there. Just one thing i do not like about that site. The car park is always busy.

Service

Great complimentary car wash/vac service . The car was returned spotless

Service

Hollis organised an immediate appointment and ensured everything that was promised in terms of repair and timing happened as promised.

Service

Service as always was good, but marred by above experience

Service

The mechanic came out in the car with me to understand the problem

Service

Good service from staff. Kept informed.

Service

Helpful, honest and polite

Service

Complementary car wash not done and service was behind schedule

Service

You get a video of your visit and a full explanation of the issue

Service

No fuss or bother

Service

Car was washed as normal but returned with light scratches that were not there before. I believe water wasn't changed waited 20 plus minutes waiting for car that's why I think it was rushed. Offered to polish out scratches not happened yet.

Service

ALLWAYS TREATED WELL & NOT HAD ANY ISSUES WITH MY X1

Service

Because I was plus.. my service supervisor arranged a lift for me back to my house, very helpful.

Service

Because it is true

Service

Sytner Coventry always provide a solid service. My car was in for a 1 year health check so it was in and out.

Service

I thought the staff were very helpful.

Service

My service plan is coming to an end and there is nothing to replace it. If I cannot plan and budget for my BMW service I will use other providers.

Service

Very efficient and friendly

Service

No problems at all

Service

Very efficient!

Service

Very helpful

Service

Not good. During the handover, I was just handed my key and pointed were my car was. When I tried to test my car's navigation it was asking for a code.Good thing I tested it and not went off immediately. It took them at least 45 mins to fix it.

Service

Faultless, quick and efficient

Service

I was in a service appointment, which should last for only 1 hour. But it lasted for 2 hours. As a result, I need to wait there for the whole duration and missed lunch appointment with Friends.

Service

Good communication

Service

I came to Sytner without an appointment and the service I received was exceptional. I was seen by Benn Hetherington who was extremely helpful and within a short space of time had arranged for the fault on my car to be fixed same day and a loan car.

Service

excellent service and willing to 'go the extra mile' to be of help

Service

Excellent customer service from dropping my car off to collecting it.... Kept me upto date with fault.... Asked for permission to continue...... Nothing is too much trouble..... And Kelly service manager is a fantastic asset to sytners..... And team

Service

Wheels have had to be returned for a second time and then when fitting the tyres told they are in a poor condition giving me little choice but to use BMW

Service

kept in touch with progress

Service

Great all round experience

Service

Very professional and managed service.

Service

Same as above comments

Service

Very professional, helpful and understanding

Service

They went out of their way

Service

Completely satisfied

Service

Again Ben Hetherington and his team have given me good service.

Service

Quickly organised tyre, replacement car all in 15 mins

Service

Everything as expected- reliable.

Service

Again Saib and being able to work on hotdesks

Service

Great reception. Kept well informed.

Service

The service was good/video with the car checking was good.There was just a minor issue with the complementary wash which was performed partially (tires) as there were spots of vaseline on the engine compartment bonnet, splashed dust spots on the rest

Service

My requests were accommodated with no fuss. Information was provided straightforwardly and I was kept updated about the cars service.

Service

Very good service

Service

My car needed a software upgrade. The down side of this for me was all my settings lost. Previous destinations, Saved radio stations all lost. If setting could be saved would be a real winner for the customer.

Service

Lovely service

Service

My only issue with this problem is that a curtsey car was not an option. I find that very disappointing having spent a lot of money on a BMW in the first place and then despite the recall being BMW's issue, I have to be without a car for that day.

Service

Jas Panesar is the new service manager and has been amazing to help me and rectify issues and help resolve them as swiftly as possible

Service

Felt the car washing was poor.

Service

I was looked after very well, you were very flexible in enabling me to come in the next day

Service

Agnes was very helpful and explained everything i needed to know

Service

As above. Whole sales process carried out efficiently.

Service

Hollis was excellent to deal with (again) car was returned clean (unlike some dealers!) and I was kept upto date at each stage

Service

As above, dealership is fantastic and a credit to BMW.

Service

Service was good.car was washed and cleaned .

Service

The car was supposed to be cleaned when I got it back but was very thirty

Service

Zeib Aurang the Customer Service Executive has always been a high quality BMW ambassador and my next car will definitely also be another BMW

Service

Staff were wonderful, services were always completed to a high standard.

Service

Work completed as planned

Service

Arrived as a result of a recall - I was expected and was dealt with very efficiently and I was given a courtesy car as I live a fair distance from the garage.V

Service

I've been dealing with Zeib Aurang at Sytner Coventry for a number of years now and he always goes above and beyond to help. I know the car will be dealt with properly if he's looking after the job.

Service

Satisfactory

Service

Able to do work while waiting with a coffee and go home in a clean car

Service

Because the service I had done to my car was very well explained to me which was good.

Service

Only fairly satisfied. Our problem was with the satnav. It was corrected but has since gone wrong, but this time it self corrected. We await the next occasion on which we need to use it. The satnav suddenly

Service

Zeib, as always provided excellent service from start to finish. From drop off to work done and the car was washed and vacuumed when picked up which was great.

Service

As iv said Charlie made it easy and synced in his attention to myself and my car.

Service

I was seen straight away upon arrival. I waited for the service to be done and had an office to work in with wifi and I was served coffee.

Service

The quote I was given when booking the service was not honoured

Service

The service team did an excellent job with due mention for Ben Heathrington who kept me informed and provided amazing service from start to end, a credit to the organisation and someone whom does not cease to improve in customer orientated care.

Service

On arrival at site I was greeted and parked, on entering service dept I was greeted, details checked and offered coffee. Within 2 minutes a service adviser came and explained what is happening. On completion car had full valet, OUTSTANDING SERVICE

Service

Benn was fantastic at sorting the problem with my car, and nothing was too much trouble. He listened to my concerns and was very helpful regarding the logistics of getting my car back to me. The technicians have done a great job, as did the valet.

Service

Video showing me the mechanic carrying out service. Honest opinions provided.

Service

Very satisfied with way I was dealt with and kept informed of progress. Only below top marks because I had to wait a week to get booked in and was nervous it might break down during the wait.

Service

As above

Service

Ben was absolutely excellent . Great contacts and extremely helpful at all stages

Service

staff prepared to go the extra mile

Sales

Everything I wanted was achieved with the minimum of fuss, and everything was explained as I went along.

Sales

Great service

Sales

Helpful, efficient, excellent communication

Sales

Again , the times when I thought I wasn't getting through with what I was wanting bmw ensured the right people weee on hand to talk

Sales

Sales staff extremely helpful without being pushy

Sales

No Major issues with purchase and handover

Sales

Excellent communication and service throughout the whole process.

Sales

I absolutely love it !

Sales

Light airy and very pleasant staff. Good coffee not sure about tea as I don't drink tea.

Sales

Ensured that I got the best car for my needs.

Sales

Harvey Sandhu was excellent throughout the purchase of my car. An asset to BMW

Sales

my first time of buying a bmw and i am extremley pleased with the whole experience exceptional ..

Sales

James Letterese made this possible not pushy and extremely knowledgeable David Adlard was extremely helpful

Sales

Friendly and efficient service.

Sales

From placing deposit to collecting the car took only one week and everything went smoothly.

Sales

There was a few bumps along the way which were annoying and unnecessary. Once Jason had taken over everything went completely smoothly.

Sales

The guy at bmw garage was nice to talk to about the car

Sales

Paymen was very helpful and very informative all the way through

Sales

No issues. I felt I got a decent price across the new car and trade-in. Efficient sales process but could have been more personal / friendly and given a feeling of a bit more appreciation for my custom (4th car).

Sales

It's a very nice experience - what buying a new car should be all about

Sales

Easy due to Salesman , went extra mile

Sales

Everything was perfect and couldn't have made the change over any better.

Sales

I was updated at every stage during the delivery and I wasnt too sure what car i wanted when I first arrived. But the helpful staff guided me through the process with ease and made it a very enjoyable experience.

Sales

The vehicle had a dent in the boot lid not noticed by dealership staff.They took decisive repair action

Sales

Again, a great service with great efficiency.

Sales

The sales person Richard Allchurch at Sytner Coventry was very helpful he fully explained all the aspects of the car I was interested in . He arranged for a test car to be made available for us to try Nothing was too much trouble. A good technical m