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Very helpful and professional
Fast and effective service
work completed in good time, facilities allowed me to work whilst waiting and a very helpful and pleasant service advisor which is very important at anytime but especially during this very complex and difficult trading period.
I am happy with service
I was completely satisfied with the service.
The work was carried out efficiently, the staff involved were very helpful and kept me informed of their progress leading up to collection by myself.
Booked service where I waited for completion and were given office space to work in given the current Covid problems this was most convenient.
Great customer service tv he job was seen though to the completion.
Fault with car was resolved satisfactorily
Good Covid secure procedure, professional service
Very easy and friendly and safe during these times. Charlie who dealt with me was very friendly and professional throughout
Just a slick operation - felt safe with all COVID practices. Great service advisor!!!
It's hard to define 'trust'. I feel that everyone is credible, knowledgable and reliable. They get that I love my car!! I trust these guys to look after 'Beryl'
Clear, helpful, 5 star service??
a very professional company, and why you don't mind paying a little more.
As ever, very customer focussed, from Rachel and her Reception team through the calm and unflappable Zaib on Service, to the reliability of the technicians. Thanks to them, a very good company with which to deal.
Helpful staff and reliable work
Always welcoming and professional.
Quick service, great feedback
Despite the COVID restrictions I was well looked after.
Over the years I have got to know the staff at this dealership, they are always polite and prepared to go that extra bit more to provide exceptional customer service.
Amazing service. Staff kept me updating on what was going on with my car. Got it back as promised. Felt safe and it was very organised when dropping and collecting the car too
The customer service from Agnus was superb!
Excellent as usual. Thank you Andrew Peet.
Quick and hassle free.
Professional and courteous service
The Service Representative was professional and attentive to my needs on the day.
the team at Coventry are very good, helpful and polite. Both in service and sales.
On this occasion I give 5 stars .. After an initial glitch, the Co ordinaries went the extra mile to deliver a bespoke Service.
Very satisfied very professional and knowledgeable members of staff.
Car serviced on time.
Friendly, helpful, efficient
All services given met my requarements
everything was completed promptly, I was kept informed throughout the process
Tough times, professional covid approach
the service was completed on time and to a high standard
Excellent service as always from Hollis. She is for sure a true advocate for the business.
Pre-booking confirmation call. Service was completed in a quick / efficient manner.
The service team especially Emma & Alison couldn't do enough to help me with the issues I had with my car
I asked if it would be possible to have my car ready earlier and I felt the team went above and beyond to make this happen. The customer care is excellent! I used to have a Range Rover and felt the service was nowhere near as good as I receive now
Work done very quickly, and at a good price. Showroom immaculate and welcoming staff.
The service agent was very helpful in dealing with an unexpected fault.
Vehicle was booked in for a timed service while I waited. Service was completed in the timescales agreed.
prompt efficient professional service
Efficient & friendly
Kept me up to date with progress and efficient handover at completion
well looked after by staff. Service was quick and efficient while I waited.
My service advisor kept me updated throughout the day and understood my time constraints. Managed to turn the car around within a tighter time schedule as requested. Thanks
I really trust my current service rep/liaison. I hope and expect that he (Zaib) will continue to 'look after' me for my servicing. He sets a tremendous example of what is best about BMW
Very friendly and efficient service from Zieb
Hollis is always very helpful and has become my "go to" person at the BMW dealership. Not because the other service staff are not satisfactory, but just because when you find some excellent you like to stick with that person.
I dropped my keys off in the morning and collected them in the afternoon. The work on the vehicle having been completed to a high standard and on time.
They are customer focused which is rare
Did what I asked
Again, service manager Charlie
We know that everything will be checked properly as usual
Service is always great there.
Leyla and David were great and very helpful
Everything went to plan with no delays.
Clean and friendly establishment
Great communication from Drew.
Quick and easy
kept up to date, polite and useful conversations
The service was perfect. Communication excellent and friendly throughout. I can't speak more highly of the staff at Sytner Coventry.
Vert professional and friendly staff
The job was done promptly and completed in a timely manner.
Well organised, polite and professional keeping you up to date on everything they are doing.
Work was carried out perfectly
Booked in very quickly . The price was given to us in advance.
The customer service was good . Only disappointed as they could not provide a similar car as loan car
Just as mentioned in my answer to the previous question, the staff atmosphere is exceptional.
Got looked after by Ben Hetherington and also Dean was working on my car which was a bonus
I was provided with a comprehensive list of issues following a diagnosis that was carried out. The service advisor was very helpful and knowledgeable.
Speed of delivery was perfect
Staff were very friendly and efficient being able to answer all questions and explain all important features
My car was delivered on time as promised - very happy
Few problems with the car but Alex and Harvey dealt with in prompt and professional manner
tailored service by an excellent sales team
Very satisfied, Peymon did a great job!
No one pressurised me into buying anything, and being a woman, I was made to feel very comfortable. They spoke to me, and not the man I was with!
Friendly, helpful staff, kept in contact throughout the process
From start to finish all help and customer service was excellent
Everything went smoothly, nothing was an issue or too much trouble. Communication was excellent.
Would highly recommend again.
It was great from start to finish I was kept updated along the way. I am pleased with the vehicle.
The car was ready and everything explained properly despite Covid restrictions
Very fast cars exchange
Although during the Covid situation, the staff at BMW Centre did their best to help me get the car I wanted.
Delivered to my requirements
everything went to plan with no issues
Very happy with the advice and knowledge of the sales staff
We would definitely purchase another car from this dealer and are very happy with the X4
My expectation was met
This latest car purchase occurred earlier than I had intended due to my previous car having been stolen, the level of support in resolving that situation was exceptional in every respect with all the people I came into contact with BMW.
Kept up to date all the way until car collection
Craig kept me informed with the delay regarding the cable and when the car was delivered it was immaculate
Constant communication and updates. Really friendly and knowledgable and helpful team.
Gave me a great deal and car was pristine.
It was the experience I expected from a premium brand like BMW. My standards were high and they were met at every point
The staff were exelant helped my wife and i Thanks AGAIN
Extreme circumstances all staff were extremely friendly and helpful.
All staffs at the this branch namely Louise the financial advisor,the service manager and the technician,and especially the receptionists made me feel very welcome and inviting.
Communication excellent from start to finish.
Alex & Jason did a fantastic job or sorting my BMW M8 quickly, safely and very professionally.
Friendly and professional staff who always put the customer at the centre of all transactions.
Absolutely great service from the team . Especially the 2 that look after me , and had to put up with me as I can be very inquisitive and ask a lot of questions. But Lauren and David would be more than happy to help in anyway possible.
Treated courtiestly from start to finish in a professional manner buy Harvey,a pleasure doing business with him again.
Excellent service received
We explained exactly what we wanted and Harvey did his absolute best to ensure that we did.
Friendly staff willing to help with all my questions
Easy, straightforward and no problems whatsoever.
The service from Harvey at Sytner Coventry was brilliant
Very helpful and professional throughout
Friendly staff. Short waiting times. Staff explained the process in the correct level of detail. Handover vehicle demonstration was excellent . I felt very comfortable making the purchase, and moving to my own timeframe.
All went to plan, Peymon communicated really well without being pushy. We got a good deal.
Great service, very helpful
Fantastic service, smooth transaction, did not have to chase Harvey was on the ball. Good communication throughout. Thank you for the flowers and presentation.
I needed a car quickly and the team made sure it was sorted.