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Really good service today.
The CS Charlie is nice, but whole experience is bad
They did what they were asked to do and it was generally hassle free.
My car problem was dealt with in a very professional manner and I was kept up to date on the progress of my car
Everything was fine but its still a very expensive oil change.
You resolved my air con issue, even thought my car was out of warranty, as I thought it started showing a defect after re-call work, even thought I left it a bit late to report, so you were very kind giving me the benefit of doubt.
Very professional service from start to finish, was kept informed at all stages
I was well looked after, they provided me with a office to enable me to work rather than working from coffee shops, the service man was great in his approach, explanations, he kept informed, offered solutions/alternatives and not pressurising me
the car was serviced on time with no waiting
Great service from Agnes. Always helpful and friendly.
Don't think the rep could of done more to solve my issues
The reception and service staff were friendly and efficient
As I have had a few issues with my car, they have been sorted quickly
Did all requested and more. Took a real interest in needs of the car and customer.
Very satisfied apart from having to hamg around all day waiting for car to be repaired. Shame you don't offer collect and deliver service anymore
The service adviser very understand what I need and provide me excellent service and ease my concerns
Again no problems with a lovely service video of the checks made to my car.
Excellent customer service.
Very friendly and will keep you updated with offers
Vehicle wasn't cleaned as well as last time.
I have been released with a car with front cracked alloy wheel. The emergency centre promised me a rental car in the morning in 7:30, but I didn't have it. Call them back and the next day team was not aware of this, so I have been late for work.
I was treated very well. On time with the service.
Vehicle service completed & report on repair supplied
Benn Hetherington provided outstanding customer service. He went above and beyond to ensure all needs were met. Very swift and competent service. I will be requesting Benn 's assistant if required in the near future.
Fantastic customer service from all staff. They really made me feel that my business was important to them , and are always prepared to try and exceed your expectations.
I've tried elsewhere and always end up coming back to Sytner Coventry, nice staff, great service and no nasty surprises.
Good attention since the warm welcome in the car-parking, receptionist and the staff who were looking after my appointment, very gently and efficient team.
Courtesy cars seem to be a in short supply, meaning I had to arrange lifts to pick up and drop off the car.
Helpful friendly staff, relaxed atmosphere. Prompt service.
Like I said before, never had any issues. Always been quick and responsive and happy to help.
y visit was to Sytner Solihull
Staff were polite and personable but ultimately let down by the quality of work carried out.
David Evans provided a professional service. I have previously been the owner of 3 Mercedes Benz vehicles and Dave's excellent sales techniques won me over and explained the features the car offers and how they are different Mercedes.
Good reception and workmanship
Hollis is an excellent service advisor and creates a hassle free experience for me every time. A true credit to the dealership.
I was really pleased how agnes assisted me with my vehicle, she is an asset to the company
They were efficient at what they did.
Friendly, professional and timely service
Knowledgeable and friendly staff
The people listened and acted on my concerns.
Very satisfied, service team really helpful.
Booking, updates, communications and the poor team who did an amazing job of valeting the car after a long weekend of equestrian events....
Great customer service. Kept me updated through out the time my vehicle was there. Just one thing i do not like about that site. The car park is always busy.
Great complimentary car wash/vac service . The car was returned spotless
Hollis organised an immediate appointment and ensured everything that was promised in terms of repair and timing happened as promised.
Service as always was good, but marred by above experience
The mechanic came out in the car with me to understand the problem
Good service from staff. Kept informed.
Helpful, honest and polite
Complementary car wash not done and service was behind schedule
You get a video of your visit and a full explanation of the issue
No fuss or bother
Car was washed as normal but returned with light scratches that were not there before. I believe water wasn't changed waited 20 plus minutes waiting for car that's why I think it was rushed. Offered to polish out scratches not happened yet.
ALLWAYS TREATED WELL & NOT HAD ANY ISSUES WITH MY X1
Because I was plus.. my service supervisor arranged a lift for me back to my house, very helpful.
Because it is true
Sytner Coventry always provide a solid service. My car was in for a 1 year health check so it was in and out.
I thought the staff were very helpful.
My service plan is coming to an end and there is nothing to replace it. If I cannot plan and budget for my BMW service I will use other providers.
Very efficient and friendly
No problems at all
Not good. During the handover, I was just handed my key and pointed were my car was. When I tried to test my car's navigation it was asking for a code.Good thing I tested it and not went off immediately. It took them at least 45 mins to fix it.
Faultless, quick and efficient
I was in a service appointment, which should last for only 1 hour. But it lasted for 2 hours. As a result, I need to wait there for the whole duration and missed lunch appointment with Friends.
I came to Sytner without an appointment and the service I received was exceptional. I was seen by Benn Hetherington who was extremely helpful and within a short space of time had arranged for the fault on my car to be fixed same day and a loan car.
excellent service and willing to 'go the extra mile' to be of help
Excellent customer service from dropping my car off to collecting it.... Kept me upto date with fault.... Asked for permission to continue...... Nothing is too much trouble..... And Kelly service manager is a fantastic asset to sytners..... And team
Wheels have had to be returned for a second time and then when fitting the tyres told they are in a poor condition giving me little choice but to use BMW
kept in touch with progress
Great all round experience
Very professional and managed service.
Same as above comments
Very professional, helpful and understanding
They went out of their way
Again Ben Hetherington and his team have given me good service.
Quickly organised tyre, replacement car all in 15 mins
Everything as expected- reliable.
Again Saib and being able to work on hotdesks
Great reception. Kept well informed.
The service was good/video with the car checking was good.There was just a minor issue with the complementary wash which was performed partially (tires) as there were spots of vaseline on the engine compartment bonnet, splashed dust spots on the rest
My requests were accommodated with no fuss. Information was provided straightforwardly and I was kept updated about the cars service.
Very good service
My car needed a software upgrade. The down side of this for me was all my settings lost. Previous destinations, Saved radio stations all lost. If setting could be saved would be a real winner for the customer.
My only issue with this problem is that a curtsey car was not an option. I find that very disappointing having spent a lot of money on a BMW in the first place and then despite the recall being BMW's issue, I have to be without a car for that day.
Jas Panesar is the new service manager and has been amazing to help me and rectify issues and help resolve them as swiftly as possible
Felt the car washing was poor.
I was looked after very well, you were very flexible in enabling me to come in the next day
Agnes was very helpful and explained everything i needed to know
As above. Whole sales process carried out efficiently.
Hollis was excellent to deal with (again) car was returned clean (unlike some dealers!) and I was kept upto date at each stage
As above, dealership is fantastic and a credit to BMW.
Service was good.car was washed and cleaned .
The car was supposed to be cleaned when I got it back but was very thirty
Zeib Aurang the Customer Service Executive has always been a high quality BMW ambassador and my next car will definitely also be another BMW
Staff were wonderful, services were always completed to a high standard.
Work completed as planned
Arrived as a result of a recall - I was expected and was dealt with very efficiently and I was given a courtesy car as I live a fair distance from the garage.V
I've been dealing with Zeib Aurang at Sytner Coventry for a number of years now and he always goes above and beyond to help. I know the car will be dealt with properly if he's looking after the job.
Able to do work while waiting with a coffee and go home in a clean car
Because the service I had done to my car was very well explained to me which was good.
Only fairly satisfied. Our problem was with the satnav. It was corrected but has since gone wrong, but this time it self corrected. We await the next occasion on which we need to use it. The satnav suddenly
Zeib, as always provided excellent service from start to finish. From drop off to work done and the car was washed and vacuumed when picked up which was great.
As iv said Charlie made it easy and synced in his attention to myself and my car.
I was seen straight away upon arrival. I waited for the service to be done and had an office to work in with wifi and I was served coffee.
The quote I was given when booking the service was not honoured
The service team did an excellent job with due mention for Ben Heathrington who kept me informed and provided amazing service from start to end, a credit to the organisation and someone whom does not cease to improve in customer orientated care.
On arrival at site I was greeted and parked, on entering service dept I was greeted, details checked and offered coffee. Within 2 minutes a service adviser came and explained what is happening. On completion car had full valet, OUTSTANDING SERVICE
Benn was fantastic at sorting the problem with my car, and nothing was too much trouble. He listened to my concerns and was very helpful regarding the logistics of getting my car back to me. The technicians have done a great job, as did the valet.
Video showing me the mechanic carrying out service. Honest opinions provided.
Very satisfied with way I was dealt with and kept informed of progress. Only below top marks because I had to wait a week to get booked in and was nervous it might break down during the wait.
Ben was absolutely excellent . Great contacts and extremely helpful at all stages
staff prepared to go the extra mile
Everything I wanted was achieved with the minimum of fuss, and everything was explained as I went along.
Helpful, efficient, excellent communication
Again , the times when I thought I wasn't getting through with what I was wanting bmw ensured the right people weee on hand to talk
Sales staff extremely helpful without being pushy
No Major issues with purchase and handover
Excellent communication and service throughout the whole process.
I absolutely love it !
Light airy and very pleasant staff. Good coffee not sure about tea as I don't drink tea.
Ensured that I got the best car for my needs.
Harvey Sandhu was excellent throughout the purchase of my car. An asset to BMW
my first time of buying a bmw and i am extremley pleased with the whole experience exceptional ..
James Letterese made this possible not pushy and extremely knowledgeable David Adlard was extremely helpful
Friendly and efficient service.
From placing deposit to collecting the car took only one week and everything went smoothly.
There was a few bumps along the way which were annoying and unnecessary. Once Jason had taken over everything went completely smoothly.
The guy at bmw garage was nice to talk to about the car
Paymen was very helpful and very informative all the way through
No issues. I felt I got a decent price across the new car and trade-in. Efficient sales process but could have been more personal / friendly and given a feeling of a bit more appreciation for my custom (4th car).
It's a very nice experience - what buying a new car should be all about
Easy due to Salesman , went extra mile
Everything was perfect and couldn't have made the change over any better.
I was updated at every stage during the delivery and I wasnt too sure what car i wanted when I first arrived. But the helpful staff guided me through the process with ease and made it a very enjoyable experience.
The vehicle had a dent in the boot lid not noticed by dealership staff.They took decisive repair action
Again, a great service with great efficiency.
The sales person Richard Allchurch at Sytner Coventry was very helpful he fully explained all the aspects of the car I was interested in . He arranged for a test car to be made available for us to try Nothing was too much trouble. A good technical m