"Very professional people and good customer service."

"Not a good experience, car not fit to be handed over"

"excellent, the sale man kept in touch with me regarding any issues."

"James gave excellent customer service, would recommend to anyone thinking of purchasing a BMW"

"Not received my service contract for 5 years and Sytner owe me 25.00 for tax on both cars a gent called James Underwood would deal with it and still waiting"

"Sales team were always attentive, but it would have been good to be able to log in and check the status of my car"

"They exceeded my expectations."

"From the first instant to the last me and my wife were treated like we were the only customers in the showroom and at all stages of the buying process our Sales Consultant Roman and Sytner Coventry kept us informed of all progress making our buying a"

"Everyone within the dealership was kind very helpful."

"The dealership very helpful, especially Jeff."

"i had to make several phone calls for the dealership to call me back. i had little feedback as to the whereabouts of the vehicle at times."

"It did seem quite a long time to receive the vehicle, everything was spot on though."

"From my initial enquiries, to the test drive, vehicle advice and guidance and finally the purchase, I found the staff at Sytner Coventry to be extremely helpful without being pushy."

"Excellent service received from Sytner who went above and beyond to make the experience of buying my new car enjoyable"

"Very pleased with the very pleasant service from Mario from start to finish"

"Salesman was brilliant and was verry knowledge. Roman Zawauzki"

"very good went out of their way to make the deal happen."

"The only down side is its very expensive."

"An exceptional level of service, even when I drop a problem on them at short notice. And they now have free biscuits"

"very expensive"

"Fantastic dealership."

"I thought that the staff were a little indifferent to myself."

"I was called by the dealership and told that the car would be ready at 5pm. When I arrived I was told to wait in reception where I was left waiting for 25 minutes without being approached. Staff were sat around but they never acknowledged me."

"They were spot on. However the problem was not fixed at the first visit. The repair caused a secondary problem which as now been fixed by the dealership."

"i always have good service"

"I dont give full marks"

"My car was booked in for 1 day, I ended up leaving it there for 6 days and had no calls from the Dealership in that time, I had to chase them up every day."

"M.O.T. done staff were excellent"

"had to wait to long when picking up the car."

"The price quoted was not the price paid."

"The staff are always very nice and they do a good job."

"They did not repair my window."

"Very good service advisor who explained in simple terms the issues involved"

"They replaced the plugs, sorted out a rattle in the door and regenerated the DPF free of charge, my only concern is the the fault reoccurs out of warranty."

"excellent service"

"Dealer was unaware of the 3rd party online booking service I used to book my car in for a service this was called main dealer discount.com . Sytner was unable to match their price so I booked with this web company however, they promised"

" I booked the car in for a service enhancement i was told it would take 1 hour it took over 2 hours."

"See my previous comments"

"No comment given."

"Overall very satisfied, the only reason it isn't 5 5 was I asked them to look at the reversing bleepers and this was overlooked."

"The dealer tried to charged for the service that I did not need to pay for and my wife had to wait 45 minutes while the dealer waited for payment."

"It was very good. They were very efficient. They were very friendly. Charlotte and Sue and the guy that greets you in to the dealership were superb."

"drivers were very polite"

"The service was exceptional they have been very good."

"Pat was very pleasent and kept me informed."

"The health check failed to find several faults."

"pleased with service"

"My vehicle was damaged while at the dealership and dealer tried to charge me for the repair which i didn't do as it was the dealership responsablity."

"The service is fine, it just takes far too long to book in and organise a courtesy car. I've been over half an hour before. Too long"

"They sorted everything out."

"The lady that dealt with me is an absoloute credit to the dealership, she is a super star!"

"They do a good job."

"There helpfull they look after me, on this occasion I had to wait a little longer and I was reffered to as another customers mother."

"the service was much better than previous visits and ran better"

"Excellent meet and greet service. The best yet."

"Could have been cheaper"

"There is still a fault on the vehicle."

"they gave really great service and the staff were really friendly and helpfull"

"They are always kind and I have never had a problem."

" Sytners are the main reason I buy BMWs."

"I took the car into the dealership and it was there for over a week, when i did pick it up it broke down again within yards of the dealership it was then another 3 days before i got my car back."

"The sensor said that the tyre was flat. They had not run the pressures in correctly. Having changed the tyres. This caused me a little concern the following morning on the motorway."

"it has been really good usually but this visit took three and a quarter hours"

"Pat the receptionist is very good."

"They missed items I had asked them to take care of."

"All the staff were very courteous and helpful."

"They were just great, never had any problems."

"I was promised a complimentary oil change as they had put water in the engine. They were querying this when I booked the appointment, I was waiting around a while . I had to prompt the dealership for an invoice and a courtesy car."

"it was good throughout."

"Dealt with me straight away without an appointment"

"I was told it needed 2 parts. When I went to pick it up. I was told only 1 had arrived. Then they said the other had just arrived & it would take 1 hour to fit. After ¿ hour they said the part was wrong. Had to leave the car overnight. Needed 4 parts"

"I had to wait 20 min for the courtesy car to be made ready. Everyone is friendly and efficient."

"service v good"

"when i went in i asked the service advisor to have a look at a paint default on the offside drivers door and rear panel and this was looked up but there has not been any follow up on it"

"I had to wait 2 weeks to get an appointment."

"It took nearly two hours to replace a tyre. Although I did just turn up at the dealership and they thankfully saw me I still think that the amount of time waiting was too long."

"Everything was done brilliantly well organised spot on . they kept me informed threwout wich was really good ."

"Engine warning light yellow, advised urgent check, but could not offer time less than 2 weeks for coutesy car or collect and deliver. 16 miles away and not repaired same day as part not available until next day.Good friend required"

"The courtesy car that I was provided with was a 1 Series and the seats did not offer adequate enough support. My own car is a 5 Series and this is what I am used to."

"They could only offer a 1 series for a week or possibly longer and this didn't really suit my needs."

"The actual work that was required was well done, I was kept informed. I have had a couple of problems with the brake lights which still needs to be resolved."

"They were good picked up the car and dropped it off fixed ."

"I booked a fast service and it took a lot longer than I was told it would. I needed two new tyres and the car was not ready when went to collect it. Thankfully I got a mini as a courtesy car. The car was not valeted or cleaned when it was ready."

"Sytner Coventry away look after my needs and showed good technical knowledge"

"THE WIFI DOESN'Y WORK WITH VPN. HAD TO GO OVER THE ROAD TO MCDONALDS TO ACCESS MY EMAIL"

"Service exellent"

"I would have preferred the car not to have broken in the first place but you couldn't fault the way Coventry sorted it."

"Satisfied"

"They are very helpfull never had a bad experience ."

"Sytner got everything wrong the last time i visited and service receptionist just asked me to go back another day ,this was not good enough and it was only when i complained that they decided to look at my BMW"

"Very good dealer staff, their politeness makes all the difference"

"Excellent welcome and service"

"Overall very pleased, vehicle always clean and tidy, excellent service including being met in car park very important set a standard above others. Staff very polite and helpful."

"Great telephone service at a very busy christmas period."

"The problem with my car was addressed in a very thorough proffessional way and i was continually given updated reports as to the progress in resolving my cars problem and repairing it.The staff were excellent in all their dealing with me."