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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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SYTNER COVENTRY BUCKLES UP WITH THE BEARS

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BMW i3 Service Inclusive

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Meet the team

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Sharon Rickers

Head of Business

Joe O'Gleby

General Sales Manager

Mark Harris

New Car Sales Manager

Louise Arnold

New Car Sales Controller

Satvir Atwal

Used Car Sales Manager

Dave Froggatt

Aftersales Manager

Alex Zawadski

Business Manager

Ryan Rees

Used Car Sales Controller

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very attentive kept me updated throughout the process

Service

After many visits to bmw and leaving my car in your hands for 8 days in total.....my problem still remains. Now my warranty had run out i shall not be renewing as im not happy with the outcome.

Service

Enjoyed my lovely coffee and even offered another coffee whilst i was waiting for my car to be serviced.

Service

Agnes at Sytner Coventry went out of her way to accommodate the booking to fit in with my very complicated schedules

Service

See the answer to Q1

Service

Did as required

Service

Faultless attention to detail

Service

I was treated as an individual, not just one of many customers.

Service

The initial recommended repairs following the MOT I felt were not necessary and I only required brake pads not brake pads and discs as recommended by the technician the disks were brand-new previous to the last pad change so had little or no ware.

Service

Quality and specification of loan car was poor.

Service

Listened to my requests which were carried out. I needed a question answering which was dealt with. Senior staff, David Froggatt available for a short discussion. Vehicle ready before agreed time. Brilliant!

Service

The checks on the car were thoroughly explained.

Service

The sercice and repairs were carried on on time and budget and Emma Rowell is a very efficent and knowledgable sevice assistant.A credit to your company

Service

While you wait service suited me. Staff polite and friendly.

Service

I was completely Satisfied with the Service I Got

Service

Zeib was tremendous and always do we a sterling job

Service

Everything is checked, I love it

Service

Polite, timely and well organised.Only flaw was “cleaning” was a very patchy wash down and washer bottles were left empty.

Service

A fault developed and was diagnosed.All stops were pulled out to replace and modify components without distress to the owner of this vehicle.

Service

We now have our 3rd BMW,the service and support is always superb

Service

Always professional and attentive and do a great job

Service

Fault still not rectified. Received call some days after confirming I was happy with the repair even though the fault still remains

Service

Nice and easy 2 deal with

Service

Benn was a brilliant customer service representative and was efficient, polite and courteous at all times.

Service

The guys in service were amazing quick efficient service provided car is working like new. Thanks zane and the team!

Service

Excellent service including progress updates

Service

Brilliant servicevery efficient

Service

As above

Service

I was fairly happy with the repair

Service

Fast and efficient. I made use of one of the workstations and minimized downtime.

Service

Excellent customer service.

Service

Contact with all staff, whether receptionist, service co-ordinator, or service technician, was very professional

Service

Everything was completed in time and i was kept up to date.

Service

Would have been higher but on arrival I was expecting a short visit, then had to come back as needed another two hours, then had to come back for replacement alloys. Issue was obvious and should have been addressed at the first visit.

Service

Service persons dealing with my job were very helpful and wanted to ensure my car was repaired, they also provided me with a courtesy car

Service

Parts not in stock and no courtesy car available

Service

Repair carried out on time and personally we were very well looked after.

Service

Everyone could not of done more to make the experience seamless.Great customer service, and completed on time .

Service

quality of customer care and service

Service

Agnes was brilliant, the repair was honoured by BMW, to my relief after Agnes emailed head office. Only reason I didn't give 5 stars was not down to Agnes, but the fact I had to pay £90 for the diagnostics for a 4yr, v,low mileage roof.

Service

Very Clear and communication was spot on.

Service

They did a good job and were polite

Service

Completely satisfied is the only way to describe the experience

Service

Good service

Service

Gave me a dirty car back

Service

All my questions were immediately ansered

Service

Said what they were going to do. Did wat they said.

Service

Because they listened to my requirements

Service

I found that waiting nearly two hours for two new tyres to be fitted somewhat excessive especially as this was not a spur of the moment decision. I had had the tyres checked a few days earlier so it was not as if one came in unexpectedly.

Service

There was no tyre in stock so I booked it in for the following day, they washed my car served coffee overall very satisfied

Service

Although the car went back in for further repairs, Agnes made sure this was a simply and easy process

Service

Relaxing environment

Service

Great information and attention to detail

Service

From start to finish I received outstanding service

Service

Excellent service right from booking to completion. After my works were completed a further adjustment and booking was required which was completed quickly and efficiently.

Service

Car was delayed on return and also service indicator not reset, need to go back to get reset

Service

It's not Sytner's fault that the cars irritate - it does its best to please and on the sales side I have always found Sytner to be much better than the local opposition.

Service

see above

Service

Exceptional service provided as always

Service

My car was booked for the running in check. On completion, the garage could not reset the service light, so it still says its due. I called the garage and asked for a call back, but this didn't happen. Not good Customer Service.

Service

see above

Service

All expectations met.

Service

Satisfied with service received

Service

I was greeted my a friendly reception team then dealt with swiftly and efficiently leaving with a courtesy car within just a few minutes

Service

I was told if i didn't pay for an inspection you wouldn't reset the service indicators. Really! £400 for a service and a refusal to tell the car it's has been serviced.

Service

Comprehensive car wash wasn't actually good clean, water marks all over the car when I had it back, its worse than the car wash you can get off the street, otherwise, I would give the full point.

Service

Serviced successfully.

Service

Had to wait a while to collect the keys when at BMW. Car was cleaned and left with streaks on both doors

Service

Service received from Benn Hetherington at BMW Sytner Coventry. Knowledge of the team and attention to detail. Polite throughout.

Service

From the dropping off of the car to collection I was dealt with as a customer should be.

Service

As above. Organised, seem like they care - will go out of their way to give 100% excellent customer service

Service

Sytner coventry was a premier dealership with hot drinks being served with friendly staff.

Service

Very professional and when I pick up the car it looked brand new very impressed

Service

Job sorted on time & to usual high standard

Service

Still had to pay towards replacement of alloys. Also manufacturing defect was not noted on 3 yearly check.

Service

Efficient and polite service

Service

Justine is a credit to the dealership

Service

Attention to detail and general helpfulness of all the staff I encountered

Service

Agnes was wonderful. Very helpful and tentative to the needs of myself and children and all aspects of the car.

Service

The service department is staffed by well informed, knowledgeable, and friendly people. The quality of service and access to the engineer responsible for tye job gives reassurance. On collection the car had been beautifully cleaned.

Service

Very good service

Service

Your staff listened to the problem I had with the finish on the wheels and acted accordingly result 4 new wheels. Thankyou

Service

in the past communcation has been poor with very little information being passed back. I am glad to see this has been sorted and that the customer is now kept updated at all times

Service

Staff very helpful and endeavoured to meet our specific needs and requirements.

Service

Polite, Efficient and Friendly Service

Service

Extremely friendly, efficient and professional staff

Service

The service team kept me fully up to date with all the issues and got me booked in at short notice.

Service

Failed to fix the problem it went in for.

Service

It was easy to make the appointment at the time and date I was happy with.

Service

Zabe, the service advisor I dealt with was very good

Service

Overall I was happy with the service I have received

Service

Made to feel welcome by staff

Service

you deserve it

Service

Did everything as promised courteously and efficiently

Service

Greeted by name on arrival, all details clearly correct and ready. Courtesy car prepped and ready, nice new model.

Service

Seen quickly, parts required not in stock but ordered that day for fitting at a convinient time the following week.

Service

I was greeted in the car park as soon as i pulled up.The service was completed exactly to time

Service

Service is very good

Service

Service book was not stamped after brake fluid service was done then had to go inside showroom and wait for stamp

Service

As above

Service

member of staff waited untill I collected car

Service

Very good service.Thanks to Mr. Bal

Service

I felt really looked after throughout.The initial call inviting me for a service, to my welcome on arrival, to the lovely reception staff.Then Agnes who looked after my service, she was brilliant and addressed any concerns I had.Top customer service!

Service

Great customer service from the assistant manager Araash.

Service

Because of the whole experience within the dealership and from the parking to reception the team make you feel like one of the family. Nothing is an inconvenience or too much trouble this day and age that is rare.

Service

As above

Service

Was given a like 4 like courtesy car.

Service

Front of staff were helpful, the service agent was excellent and i was well looked after.

Service

Bluetooth issue outstanding

Service

aS ABOVE

Service

They were only fitting a new tyre - it was not anything complex

Service

It was a positive customer experience: we reached a good position for both parties which allowed me to accept the offer

Sales

Paul was very knowledgeable about the car and was able to expertly guide us through the various options available. He even went the extra mile and delivered the car to us on his day off and spent time with us familiarising us with the controls.

Sales

Excellent service

Sales

The relaxed atmosphere and the honestly of Paul and Oli was great. No sales jargon or even trying to sell to me.

Sales

Everything went well and my salesman Andy Kinsey worked very hard to get me the car I wanted.

Sales

Everything about the day was special from start to finish. Even the little touches to ensure my 7 year old felt special as well.

Sales

Paul was extremely accomadating, always returning my calls and emails prompt.

Sales

Everything as expected

Sales

Andy was excellent in understanding what I wanted and put no pressure on me each time he had a car that he thought would suit my requirements.

Sales

I told Regan my budget & her & Ollie gave me realistic options. We quickly found 2 cars that we liked & the process was quick & simple.However, my husband felt that the optional extras could have been explained better.

Sales

My sales team (David, Reegan and Simone were all extremely helpful during my ordering process, including some spec changes along the way. They promised to look after me and they have done exactly that delivering both an excellent price and service.

Sales

I was greeted in the car park with a lovely smile , the gentleman then told me where the entrance was, I was then asked if I'd like a drink while waiting , I had this service when first buying the car as well as picking it up.

Sales

The branch is very welcoming and I was kept informed and updated of the progress and collection of the vehicle

Sales

AS above, managed to negotiate a mutually beneficial deal. David interpreted my requirements exactly.

Sales

We had been welcomed and looked after whilst going through the processes from being directed to the right cars to view and being occupied with tea and coffee when waiting for the finance team.

Sales

First class service as usual

Sales

Really simple process, and the staff bent over backwards to ensure the sale was completed.

Sales

Easy, friendly, supportive.

Sales

During purchase, options I had available to me were made clear in plain English (i.e. non-technical jargon) and the delivery date was earlier than originally expected. I was kept up-to-date at each major milestone during build, transport and delivey

Sales

Felt I wasn't just another customer, but all staff were really friendly an helpful

Sales

During the initial stages of deal negotiation I found the salesman extremely good in coming to a solution I was happy with. At this stage, I could not suggest anything needs improving. Subsequently, I found some communication difficult and untimely.

Sales

Brilliant service from Harvey in sales as well as Joe , Olly and Alex. Nothing was too much trouble. Excellent in every way!

Sales

Had a dent in the door when I picked it up but it was dealt with promptly

Sales

Every time we talked and asked questions we got an answer or they would go and find out

Sales

Knowledgeable staff. I particularly liked the 'booths' with comfy seating and the TV screen which made it much more comfortable for a customer to see the car configuration etc. rather than having to look at someone's laptop like at other dealers

Sales

it came on time and the service was good.

Sales

I felt very well looked after and things went very smoothly

Sales

It would have been higher but had a few issues with arranging a time for vehicle collection.

Sales

Brilliant customer service from Dean Kirk and Jason Callaghan!

Sales

Very happy. Made to feel very welcome.

Sales

As above

Sales

All the staff I dealt with were excellent.

Sales

Nothing was too much trouble

Sales

Brilliant service

Sales

Extremely satisfied from initial contact and enquiry to collection. The loan of a replacement vehicle was much appreciated as a car is a necessity everyday at the work place

Sales

Very satisfied. but unfortunately I had to remind BMW to refund my £1000 deposit. Always the financial people try to keep money in a business as long as possible.

Sales

The delivery of the car was brilliant and the timing of the delivery met my expectations and presented to impress.

Sales

Received my car within 2 weeks of putting a deposit down. Simone kept me updated throughout the process and was very professional and helpful.

Sales

I had initial problems as the car I 'purchased' on the Sunday was found already to be sold the next day. However, the team acted promptly and found me an alternative vehicle the next day of a similar specification and delivered at the same time.

Sales

Sytner Coventry is a fantastic dealership and the staff could not have been more helpful

Sales

Always made to feel welcome, staff very attentive & always happy to help.