Loading...

ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Sharon Rickers

Head of Business

Joe O'Gleby

General Sales Manager

Mark Harris

New Car Sales Manager

Louise Arnold

New Car Sales Controller

Satvir Atwal

Used Car Sales Manager

Dave Froggatt

Aftersales Manager

Alex Zawadski

Business Manager

Ryan Rees

Used Car Sales Controller

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was returned clean and tidy the pick up return paper work was all very efficient.

Service

First class service

Service

I got great service

Service

Efficient, courteous

Service

service was done on time Service manager was quite helpful. Complimentary clean and wash wasn't up to standard

Service

Staff are very helpful and know our needs and help us choose new cars

Service

So much better than Sytner Leicester!

Service

Sytner Coventry always provide the best customer service I have experienced at any BMW dealership. My only comment would be that it takes to long to book with a loan/courtesy car, in this case, over a month.

Service

Service performed whilst I waited in the correct time allotted.Video proof of tyres and brakes provided.Pleasant waiting area.Very pleasant staff.

Service

Local dealership and staff are fantastic.

Service

As above

Service

Because I have had good service

Service

Simply because they tell you what they are going to do and they do just that

Service

Friendly professional greeting as always. Discussed requirements. Completed on time. Vehicle handed back professionally.

Service

Very good

Service

All done very quickly and easily.

Service

My car was booked in for 1:30 and I was waiting. No-one came for my keys until some time later which meant I was on site for two hours rather than the 90 minutes turnaround. I would have left and returned later had I known.

Service

Because all the times have visited them they are more than helpful and they find the best solution to my problem.

Service

.

Service

When I bring it in it’s all made very easy and relaxing.

Service

Had to wait several weeks for courtesy car to be available. Main gripe was that I was given a dirty courtesy car for the second time in a row. Hollis then had it hoovered before I took it. I have made Zeib and Arrash aware, apologies were made.

Service

I was welcomed by the friendly staff. The service team member came to greet me personally.

Service

It would be a 5 if only you had cleaned the boot

Service

On this occasion I was completely satisfied, easy to book in, great service from start to finish. In particular Zeib Aurang assisted with booking in and out, I really appreciate his approach and assistance.

Service

Friendly staff and great service

Service

When my car was being serviced the video sent by the service team was really interesting and good to know before picking car up if there were any problems before arriving .

Service

work carried out to time and costs agreed

Service

Service was great and no problems.Salesman went the extra yard to make sure I could test drive before purchase and fast delivery after order

Service

Ben was excellent.

Service

Service etc is well organised, with good assistance, and advice on what is required.

Service

Smooth efficient process

Service

Work completed quickly and efficiently. Great video showing condition of the car.

Service

Car returned back like new

Service

Everything went smoothly

Service

Friendly courteous staff

Service

Work carried out on time and was at a convenient time of the day for me.Good service from the bmw employees.

Service

Friendly and personable customer service as usual, there were some minor delays on one of the repairs being carried out but this was made up for by having the car delivered to my workplace and the offer of reimbersal of taxi fares.

Service

All sorted

Service

At Sytner Coventry, the advisor Benn Hetherington he understood what I wanted and made me happy every time he served me

Service

Unexpected Repair needed

Service

Friendly

Service

Very quick and efficient from arriving to leaving. The car was returned in beautiful condition.

Service

It went to plan in terms of time and the car was correctly serviced.

Service

Very polite, comfy waiting area, complimentary coffee

Service

Efficient process and aligned with expectations

Service

As ever, Zaib (together with Agnes) and the Reception staff (Helen, Kim and Rachel) prove to be a credit to the brand.

Service

Staff were friendly, welcoming and accommodating. The service was efficient and of high quality.

Service

Everything was completed as required and within the timescales stated.

Service

After an initial glitch outstanding matters were resolved satisfactorily.

Service

Quick identification of issue, fast repair/replacement very pleasant customer experience

Service

Excellent customer service

Service

Oil service.Got one quote at the beginning, a higher one when booking and even higher on the invoice after the oil service. And I am still waiting for 2 weeks for a quote about a wing mirror and some body work. Not sure if I will go back there again.

Service

Good communication and helpful people

Service

The only reason i was not completely satisfied was due to the long wait due to the availability of courtesy cars.

Service

very as above service was excellent and staff most helpful

Service

Staff are always courteous and polite. You feel confident that work carried out will be to a high standard.

Service

Friendly, always kept in the loop, nothing was ever too much, Remembered who I was and greeted by name.

Service

Justine is delightful to deal with nothing being too much of a problem. Clear explanation of procedure and price.

Service

Great environment to work in whilst the run in service was carried out.

Service

The service history from another BMW dealer during previous ownership has not been uploaded to car, I asked for this to be done & was told to contact previous dealer

Service

Really for the reasons above. A pleasant experience!!

Service

Great service and great staff

Service

Excellent service, although the car wash is very rushed and the back of the front seats where are kicked were not cleaned

Service

Friendly, informative and detailed information from very knowledgable staff

Service

Managed to get a cheaper quote else where for the works carried out, but after a few phone calls the price was fairly matched. if a cheaper quote was submitted on the first call I would of been completely satisfied.

Service

overall it was ok

Service

Very good customer service and friendly staff

Service

I got to sit in an office, using wifi, so there was minimal impact on my working day. Emma was great.

Service

Very polite and very accurate

Service

Very organised and was impressed by the health check video sent via text message

Service

The score reflects as it does purely down to the sales agent at sytner Coventry - Benn Hetherington. Took care of all my issues, keeping me in the loop constantly and ensuring everything runs smoothly.

Service

Clear hand over of vehicle. Clear explanation of basic vehicle controls and polite ans friendly staff.

Sales

My sales person Harvey was very helpful and courteous

Sales

As above. Faultless.

Sales

Extremely satisfied - Harveer Sandhu was excellent throughout the process.

Sales

Customer experience is 2nd to none!

Sales

Again Harvey made things easy and worked around my timings.

Sales

Again missed a very important piece of information

Sales

From the staff on reception to the sales person who closes the deal. It's service with a smile with a professional attitude.

Sales

Purchasing a premium car made really easy. Nothing too much trouble.

Sales

provided everything I needed to know

Sales

The fact that I was left alone long enough to make my decisions and not pressured but not forgotten also.

Sales

Jay Abotts at Coventry Sittner guided me through the whole process in a friendly informative way using his product knowledge and experience.

Sales

I was impressed with the way they kept me informed at all stages from when I ordered the car onwards.

Sales

Really good sales staff.

Sales

Salesman kept me up to date throughout the process

Sales

The process was very easy in a comfortable environment

Sales

Purchase and delivery went smoothly, we were kept informed at every stage and the car was delivered when promised.

Sales

I cannot fault the service I received from beginning to end. Truly outstanding.

Sales

David and Craig were very helpful through the whole process

Sales

staff friendly & helpful.

Sales

Very informative and kept me in the loop throughout.

Sales

Driving away from the purpose built showroom was an amazing feeling.

Sales

Once again, excellent customer experience at Sytners Coventry

Sales

Harvey kept me updated on delivery of car and always got back to me on every question i had regarding car purchased. Has also kept contact post sale to ensure i am satisfied with the vehicle.