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Car was returned clean and tidy the pick up return paper work was all very efficient.
First class service
I got great service
service was done on time Service manager was quite helpful. Complimentary clean and wash wasn't up to standard
Staff are very helpful and know our needs and help us choose new cars
So much better than Sytner Leicester!
Sytner Coventry always provide the best customer service I have experienced at any BMW dealership. My only comment would be that it takes to long to book with a loan/courtesy car, in this case, over a month.
Service performed whilst I waited in the correct time allotted.Video proof of tyres and brakes provided.Pleasant waiting area.Very pleasant staff.
Local dealership and staff are fantastic.
Because I have had good service
Simply because they tell you what they are going to do and they do just that
Friendly professional greeting as always. Discussed requirements. Completed on time. Vehicle handed back professionally.
All done very quickly and easily.
My car was booked in for 1:30 and I was waiting. No-one came for my keys until some time later which meant I was on site for two hours rather than the 90 minutes turnaround. I would have left and returned later had I known.
Because all the times have visited them they are more than helpful and they find the best solution to my problem.
When I bring it in its all made very easy and relaxing.
Had to wait several weeks for courtesy car to be available. Main gripe was that I was given a dirty courtesy car for the second time in a row. Hollis then had it hoovered before I took it. I have made Zeib and Arrash aware, apologies were made.
I was welcomed by the friendly staff. The service team member came to greet me personally.
It would be a 5 if only you had cleaned the boot
On this occasion I was completely satisfied, easy to book in, great service from start to finish. In particular Zeib Aurang assisted with booking in and out, I really appreciate his approach and assistance.
Friendly staff and great service
When my car was being serviced the video sent by the service team was really interesting and good to know before picking car up if there were any problems before arriving .
work carried out to time and costs agreed
Service was great and no problems.Salesman went the extra yard to make sure I could test drive before purchase and fast delivery after order
Ben was excellent.
Service etc is well organised, with good assistance, and advice on what is required.
Smooth efficient process
Work completed quickly and efficiently. Great video showing condition of the car.
Car returned back like new
Everything went smoothly
Friendly courteous staff
Work carried out on time and was at a convenient time of the day for me.Good service from the bmw employees.
Friendly and personable customer service as usual, there were some minor delays on one of the repairs being carried out but this was made up for by having the car delivered to my workplace and the offer of reimbersal of taxi fares.
At Sytner Coventry, the advisor Benn Hetherington he understood what I wanted and made me happy every time he served me
Unexpected Repair needed
Very quick and efficient from arriving to leaving. The car was returned in beautiful condition.
It went to plan in terms of time and the car was correctly serviced.
Very polite, comfy waiting area, complimentary coffee
Efficient process and aligned with expectations
As ever, Zaib (together with Agnes) and the Reception staff (Helen, Kim and Rachel) prove to be a credit to the brand.
Staff were friendly, welcoming and accommodating. The service was efficient and of high quality.
Everything was completed as required and within the timescales stated.
After an initial glitch outstanding matters were resolved satisfactorily.
Quick identification of issue, fast repair/replacement very pleasant customer experience
Excellent customer service
Oil service.Got one quote at the beginning, a higher one when booking and even higher on the invoice after the oil service. And I am still waiting for 2 weeks for a quote about a wing mirror and some body work. Not sure if I will go back there again.
Good communication and helpful people
The only reason i was not completely satisfied was due to the long wait due to the availability of courtesy cars.
very as above service was excellent and staff most helpful
Staff are always courteous and polite. You feel confident that work carried out will be to a high standard.
Friendly, always kept in the loop, nothing was ever too much, Remembered who I was and greeted by name.
Justine is delightful to deal with nothing being too much of a problem. Clear explanation of procedure and price.
Great environment to work in whilst the run in service was carried out.
The service history from another BMW dealer during previous ownership has not been uploaded to car, I asked for this to be done & was told to contact previous dealer
Really for the reasons above. A pleasant experience!!
Great service and great staff
Excellent service, although the car wash is very rushed and the back of the front seats where are kicked were not cleaned
Friendly, informative and detailed information from very knowledgable staff
Managed to get a cheaper quote else where for the works carried out, but after a few phone calls the price was fairly matched. if a cheaper quote was submitted on the first call I would of been completely satisfied.
overall it was ok
Very good customer service and friendly staff
I got to sit in an office, using wifi, so there was minimal impact on my working day. Emma was great.
Very polite and very accurate
Very organised and was impressed by the health check video sent via text message
The score reflects as it does purely down to the sales agent at sytner Coventry - Benn Hetherington. Took care of all my issues, keeping me in the loop constantly and ensuring everything runs smoothly.
Clear hand over of vehicle. Clear explanation of basic vehicle controls and polite ans friendly staff.
My sales person Harvey was very helpful and courteous
As above. Faultless.
Extremely satisfied - Harveer Sandhu was excellent throughout the process.
Customer experience is 2nd to none!
Again Harvey made things easy and worked around my timings.
Again missed a very important piece of information
From the staff on reception to the sales person who closes the deal. It's service with a smile with a professional attitude.
Purchasing a premium car made really easy. Nothing too much trouble.
provided everything I needed to know
The fact that I was left alone long enough to make my decisions and not pressured but not forgotten also.
Jay Abotts at Coventry Sittner guided me through the whole process in a friendly informative way using his product knowledge and experience.
I was impressed with the way they kept me informed at all stages from when I ordered the car onwards.
Really good sales staff.
Salesman kept me up to date throughout the process
The process was very easy in a comfortable environment
Purchase and delivery went smoothly, we were kept informed at every stage and the car was delivered when promised.
I cannot fault the service I received from beginning to end. Truly outstanding.
David and Craig were very helpful through the whole process
staff friendly & helpful.
Very informative and kept me in the loop throughout.
Driving away from the purpose built showroom was an amazing feeling.
Once again, excellent customer experience at Sytners Coventry
Harvey kept me updated on delivery of car and always got back to me on every question i had regarding car purchased. Has also kept contact post sale to ensure i am satisfied with the vehicle.