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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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SYTNER COVENTRY BUCKLES UP WITH THE BEARS

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Sharon Rickers

Head of Business

Joe O'Gleby

General Sales Manager

Mark Harris

New Car Sales Manager

Louise Arnold

New Car Sales Controller

Satvir Atwal

Used Car Sales Manager

Dave Froggatt

Aftersales Manager

Alex Zawadski

Business Manager

Ryan Rees

Used Car Sales Controller

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good

Service

Because all the times have visited them they are more than helpful and they find the best solution to my problem.

Service

All done very quickly and easily.

Service

My car was booked in for 1:30 and I was waiting. No-one came for my keys until some time later which meant I was on site for two hours rather than the 90 minutes turnaround. I would have left and returned later had I known.

Service

.

Service

Had to wait several weeks for courtesy car to be available. Main gripe was that I was given a dirty courtesy car for the second time in a row. Hollis then had it hoovered before I took it. I have made Zeib and Arrash aware, apologies were made.

Service

When I bring it in it’s all made very easy and relaxing.

Service

I was welcomed by the friendly staff. The service team member came to greet me personally.

Service

On this occasion I was completely satisfied, easy to book in, great service from start to finish. In particular Zeib Aurang assisted with booking in and out, I really appreciate his approach and assistance.

Service

It would be a 5 if only you had cleaned the boot

Service

Friendly staff and great service

Service

When my car was being serviced the video sent by the service team was really interesting and good to know before picking car up if there were any problems before arriving .

Service

work carried out to time and costs agreed

Service

Service was great and no problems.Salesman went the extra yard to make sure I could test drive before purchase and fast delivery after order

Service

Service etc is well organised, with good assistance, and advice on what is required.

Service

Ben was excellent.

Service

Work completed quickly and efficiently. Great video showing condition of the car.

Service

Car returned back like new

Service

Smooth efficient process

Service

Friendly courteous staff

Service

Everything went smoothly

Service

Work carried out on time and was at a convenient time of the day for me.Good service from the bmw employees.

Service

All sorted

Service

Friendly and personable customer service as usual, there were some minor delays on one of the repairs being carried out but this was made up for by having the car delivered to my workplace and the offer of reimbersal of taxi fares.

Service

At Sytner Coventry, the advisor Benn Hetherington he understood what I wanted and made me happy every time he served me

Service

Friendly

Service

Unexpected Repair needed

Service

It went to plan in terms of time and the car was correctly serviced.

Service

Very quick and efficient from arriving to leaving. The car was returned in beautiful condition.

Service

Very polite, comfy waiting area, complimentary coffee

Service

Efficient process and aligned with expectations

Service

Staff were friendly, welcoming and accommodating. The service was efficient and of high quality.

Service

As ever, Zaib (together with Agnes) and the Reception staff (Helen, Kim and Rachel) prove to be a credit to the brand.

Service

Everything was completed as required and within the timescales stated.

Service

After an initial glitch outstanding matters were resolved satisfactorily.

Service

Quick identification of issue, fast repair/replacement very pleasant customer experience

Service

Good communication and helpful people

Service

Excellent customer service

Service

Oil service.Got one quote at the beginning, a higher one when booking and even higher on the invoice after the oil service. And I am still waiting for 2 weeks for a quote about a wing mirror and some body work. Not sure if I will go back there again.

Service

The only reason i was not completely satisfied was due to the long wait due to the availability of courtesy cars.

Service

very as above service was excellent and staff most helpful

Service

Justine is delightful to deal with nothing being too much of a problem. Clear explanation of procedure and price.

Service

Staff are always courteous and polite. You feel confident that work carried out will be to a high standard.

Service

Friendly, always kept in the loop, nothing was ever too much, Remembered who I was and greeted by name.

Service

Great environment to work in whilst the run in service was carried out.

Service

The service history from another BMW dealer during previous ownership has not been uploaded to car, I asked for this to be done & was told to contact previous dealer

Service

Really for the reasons above. A pleasant experience!!

Service

Great service and great staff

Service

Excellent service, although the car wash is very rushed and the back of the front seats where are kicked were not cleaned

Service

Managed to get a cheaper quote else where for the works carried out, but after a few phone calls the price was fairly matched. if a cheaper quote was submitted on the first call I would of been completely satisfied.

Service

overall it was ok

Service

Friendly, informative and detailed information from very knowledgable staff

Service

Very good customer service and friendly staff

Service

I got to sit in an office, using wifi, so there was minimal impact on my working day. Emma was great.

Service

Very organised and was impressed by the health check video sent via text message

Service

The score reflects as it does purely down to the sales agent at sytner Coventry - Benn Hetherington. Took care of all my issues, keeping me in the loop constantly and ensuring everything runs smoothly.

Service

Very polite and very accurate

Service

The staff

Service

As above. Work good.

Service

Quick, nice office space, refreshments, reasonable price

Service

From the initial phone call to picking up the car the experience was exceptional. Especially the video explaining the issue with the car, great touch.

Service

managed to book me in at fairly short notice, kind and corteous the complementry wash was great, car was gleeming. the mot video was a lovely touch and wait time was reasonable. ive been to this branch 3 times and so far only have good things tosay

Service

Fast service. Great customer service. Friendly staff and welcoming.

Service

Very good they are all very professional, well mannered and polite.Excellent all round.

Service

Friendly professional staff

Service

1yr old car and satnav maps are very out of date. Dealership unable to do simple software update without requiring car to be booked in for the day.

Service

Issue described above not resolved.

Service

Really happy with the sevice, staff were very helpful answering any questions and queries.

Service

Staff were very helpful and informative.Facilities excellent. As stated previously, an office was made available, which allowed me to continue working, which is key.

Service

Technical issues with car. Takes too long to get an appointment if loan car needed.Get the impression that they are doing us a favor by giving me a loan car. Apparently individuals are not important enough. Not enough characters remaining to type.

Service

Very attentive and kept us informed of work progress.

Service

Myself & wifes BMW’s booked in at the same time to save time & hassle on our behalf & just not as quick as we expected as both vehicles were undergoing an oil service & my wife’s having rear brake pads replaced at the same time.

Service

The did what they had to do in the rime planned.

Service

kept informed

Service

End to end service was excellent.

Service

Well looked after whilst at the dealership

Service

The service gets an exceptional rating because:1. We got the best car at the best price in the best possible timeline2. A replacement car was provided when there were possible delays expected.3. We were kept informed of the status at each step

Service

Clear hand over of vehicle. Clear explanation of basic vehicle controls and polite ans friendly staff.

Sales

My sales person Harvey was very helpful and courteous

Sales

As above. Faultless.

Sales

Extremely satisfied - Harveer Sandhu was excellent throughout the process.

Sales

Customer experience is 2nd to none!

Sales

Again Harvey made things easy and worked around my timings.

Sales

Again missed a very important piece of information

Sales

From the staff on reception to the sales person who closes the deal. It's service with a smile with a professional attitude.

Sales

Purchasing a premium car made really easy. Nothing too much trouble.

Sales

Jay Abotts at Coventry Sittner guided me through the whole process in a friendly informative way using his product knowledge and experience.

Sales

provided everything I needed to know

Sales

The fact that I was left alone long enough to make my decisions and not pressured but not forgotten also.

Sales

I was impressed with the way they kept me informed at all stages from when I ordered the car onwards.

Sales

Really good sales staff.

Sales

The process was very easy in a comfortable environment

Sales

Salesman kept me up to date throughout the process

Sales

David and Craig were very helpful through the whole process

Sales

Purchase and delivery went smoothly, we were kept informed at every stage and the car was delivered when promised.

Sales

I cannot fault the service I received from beginning to end. Truly outstanding.

Sales

staff friendly & helpful.

Sales

Very informative and kept me in the loop throughout.

Sales

Driving away from the purpose built showroom was an amazing feeling.

Sales

Once again, excellent customer experience at Sytners Coventry

Sales

Harvey kept me updated on delivery of car and always got back to me on every question i had regarding car purchased. Has also kept contact post sale to ensure i am satisfied with the vehicle.

Sales

Knowledgeable staff,good customer care while at bmw centre.

Sales

The whole experience exceeded my expectations. Staff at the reception desk greeted us so well on both visits to Sytner Coventry. Then our sales consultant Jason Thompson was fantastic - a true professional! Really impressed with the level of service!

Sales

As above great service, good finance offer

Sales

From start to finish i was dealt with professionally and as if my needs, not just the sale of the car were important

Sales

The first part of the sales person listening to my requirements to the day day I collected the car as an great experience

Sales

As above. All about the people.

Sales

Friendly, knowledgeable sales staff and having 0% finance available. Regan Seery was my sales representative and it was the best sales experience I've had at any car dealership.

Sales

Collection was a great experience. You well made to feel important and a valued customer.

Sales

As above. Two guys who know there stuff and have purchased many cars from Sytner Coventry in that past all with the same experience. Very professional

Sales

Special mention about Regan Seery who is such a joy to deal with. She went out of her way to make sure all our needs were taken care of. Always courteous & helpful, she's an asset to your organisation, hope her efforts are well recognised & rewarded

Sales

every thing was painless. driving out of the showroom was a nice touch

Sales

Ive always bough BMW for most of my adult life because I value quality of manufacture and quality of service above everything

Sales

Sytner Coventry looked after us from start to finish

Sales

The staff were all friendly and welcoming and everything was ready on time and dealt with in a pleasant and efficient manner.

Sales

No complaints - Top class service

Sales

I am extremely happy with my new car I couldn't pick up a better car for the same price anywhere else. I would definitely buy again from BMW.

Sales

Salesman did everything to make the process as painless as possible

Sales

Attention to detail, politeness, nothing too much trouble.