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ABOUT SYTNER COVENTRY.

We are committed to providing you with the highest levels of customer service.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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SYTNER COVENTRY BUCKLES UP WITH THE BEARS

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Sharon Rickers

Head of Business

Joe O'Gleby

General Sales Manager

Mark Harris

New Car Sales Manager

Louise Arnold

New Car Sales Controller

Satvir Atwal

Used Car Sales Manager

Dave Froggatt

Aftersales Manager

Alex Zawadski

Business Manager

Ryan Rees

Used Car Sales Controller

Linda Clarke

HR & CRM Manager

Emma Doyle

Service Reception Manager

Chris Round

Parts Manager

Saki Gill

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Smooth service, no issues, appropriate level of comms

Service

The work force knew what they were doing

Service

All sorted for the quoted price

Service

Very polite, friendly and efficient.

Service

Car was serviced within the time given and returned in a clean condition

Service

Car serviced in an excellent way and handed back beautifully valeted.

Service

no issues. all done

Service

Overall good experience although after a key replacement all my profiles and car settings were deleted so I had to redo everything which was not expected. I was disappointed but apart from that great service.

Service

From reception through coffee and car collection the service was superb. I also experienced the same service at BMW Guildford in July this year.

Service

They kept a professional mannor and dealt with my issue very professionally and kept me in the loop in regards to repair

Service

Went over and above to get me away on time as I had another appointment to get to. Completely exceeded my expectations.

Service

Booked the service and requested a loan car but the loan car hadn't been booked, they were very good, gave me a lift and then returned the car so all ok in the end.

Service

All was good

Service

Had to have a tyre replaced for the second time since buying the car new less than 2 years ago.

Service

car always returned cleaned and hoovered

Service

Stuck to the agreed date and time. Were courteous and pleasant to talk to. Provided a courtesy as promised and quick and efficient with the paper work.

Service

Look after customers

Service

All ways very good

Service

good and on time

Service

Efficiency by all staff

Service

Great service.

Service

Performed perfectly

Service

Excellent service in particular the complimentary vehlcle check which highlighted a potentially serious problem I did not know I had .

Service

They did what it said on the can everything I expected was performed

Service

No issues at all with the service experience.

Service

The service agent Zeib Aurang gave excellent service with great attention to detail

Service

Good service

Service

Did what I expect from a service and mot and more

Service

Very professional from the point of driving onto car park to driving off again

Service

It was all carried out in a very professional manner.

Service

Poor quality control of work carried out

Service

Looking afrer customers at any time. Helpful staff.

Service

They helped with the issues with my car and advised on methods moving forward.

Service

Quick and professional.

Service

Was treated very well and as customer made to feel I was being looked after

Service

Very attentive staff

Service

Arrived early for an engineer to check my issue with the seatbelt. They had to replace the whole thing so arranged for me to be dropped at work and the work to be done by early afternoon the same day

Service

Good video report on the health of the vehicle

Service

Everything was handled well and expeditiously, especially by Agnes, the service rep.

Service

I was well received by the staff.

Service

Having waited for hours it was realised that the wrong part had been sent and I would need to return the following day. Fortunately a loan car was supplied.

Service

Coventry centre was helpful and professional.

Service

Efficient service.

Service

Very satisfied, the staff were very professional.

Service

Service was easy to book. Staff were helpful.Great courtesy car. Affordable, good quality

Service

Again courtesy car

Service

I am always satisfied with the service I get its expensive but I would like to think you get what you pay

Service

Sytner BMW Coventry is the best dealer I have used, of any make

Service

Good knowledge of my vehicle and what was required and timescale

Service

informed about the needs and progress of my vehicle

Service

Service was good I came for a recall

Service

Very attentive kept me updated throughout the process

Service

Enjoyed my lovely coffee and even offered another coffee whilst i was waiting for my car to be serviced.

Service

Agnes at Sytner Coventry went out of her way to accommodate the booking to fit in with my very complicated schedules

Service

See the answer to Q1

Service

I was treated as an individual, not just one of many customers.

Service

Faultless attention to detail

Service

Did as required

Service

Listened to my requests which were carried out. I needed a question answering which was dealt with. Senior staff, David Froggatt available for a short discussion. Vehicle ready before agreed time. Brilliant!

Service

The checks on the car were thoroughly explained.

Service

The initial recommended repairs following the MOT I felt were not necessary and I only required brake pads not brake pads and discs as recommended by the technician the disks were brand-new previous to the last pad change so had little or no ware.

Service

Quality and specification of loan car was poor.

Service

The sercice and repairs were carried on on time and budget and Emma Rowell is a very efficent and knowledgable sevice assistant.A credit to your company

Service

While you wait service suited me. Staff polite and friendly.

Service

I was completely Satisfied with the Service I Got

Service

Zeib was tremendous and always do we a sterling job

Service

Everything is checked, I love it

Service

We now have our 3rd BMW,the service and support is always superb

Service

A fault developed and was diagnosed.All stops were pulled out to replace and modify components without distress to the owner of this vehicle.

Service

Polite, timely and well organised.Only flaw was “cleaning” was a very patchy wash down and washer bottles were left empty.

Service

Always professional and attentive and do a great job

Service

Fault still not rectified. Received call some days after confirming I was happy with the repair even though the fault still remains

Service

Benn was a brilliant customer service representative and was efficient, polite and courteous at all times.

Service

Nice and easy 2 deal with

Service

The guys in service were amazing quick efficient service provided car is working like new. Thanks zane and the team!

Service

As above

Service

I was fairly happy with the repair

Service

Brilliant servicevery efficient

Service

Excellent service including progress updates

Service

Fast and efficient. I made use of one of the workstations and minimized downtime.

Service

Contact with all staff, whether receptionist, service co-ordinator, or service technician, was very professional

Service

Excellent customer service.

Service

Would have been higher but on arrival I was expecting a short visit, then had to come back as needed another two hours, then had to come back for replacement alloys. Issue was obvious and should have been addressed at the first visit.

Service

Everything was completed in time and i was kept up to date.

Service

Service persons dealing with my job were very helpful and wanted to ensure my car was repaired, they also provided me with a courtesy car

Service

Parts not in stock and no courtesy car available

Service

Repair carried out on time and personally we were very well looked after.

Service

No issues at all and easy well communicated process

Sales

Good Service

Sales

Everything was good

Sales

Dave allard was excellent from start to finish and worked hard to get me the car I wanted and overall deal to buy. Handover was also exciting and informative and above all enjoyable. Simone helped with the vehicle information and set up

Sales

i am always looked after by the center when i purchase my cars and made to feel welcome

Sales

From the reception staff, the tech guru, the mechanics and our sakes advisor, andy, everyone was very friendly and professional. Andy want the extra mile at handover because he knew that this was my partners First brand new car.

Sales

The sales team did everything possible to ensure I had a great experience.

Sales

Andy Kinsey is first class to deal with and made the whole experience easy and enjoyable

Sales

Everyone made a great effort to look after me

Sales

Excellent and efficient service

Sales

Sales staff, Harveer in particular were great fun, good experience, no hard selling just support with all info required to make the decision. Backed up by a great product.

Sales

Andy Kinsey and his team were fantastic from start to finish. Andy understood our requirements and explained in detail all we needed to know.

Sales

Very friendly, efficient & attentive staff in a good location

Sales

Helpful, friendly, professional service at all times. They just "got me" straightway

Sales

It was a positive customer experience: we reached a good position for both parties which allowed me to accept the offer

Sales

Excellent service

Sales

Paul was very knowledgeable about the car and was able to expertly guide us through the various options available. He even went the extra mile and delivered the car to us on his day off and spent time with us familiarising us with the controls.

Sales

The relaxed atmosphere and the honestly of Paul and Oli was great. No sales jargon or even trying to sell to me.

Sales

Everything went well and my salesman Andy Kinsey worked very hard to get me the car I wanted.

Sales

Paul was extremely accomadating, always returning my calls and emails prompt.

Sales

Everything about the day was special from start to finish. Even the little touches to ensure my 7 year old felt special as well.

Sales

Everything as expected

Sales

Andy was excellent in understanding what I wanted and put no pressure on me each time he had a car that he thought would suit my requirements.

Sales

I told Regan my budget & her & Ollie gave me realistic options. We quickly found 2 cars that we liked & the process was quick & simple.However, my husband felt that the optional extras could have been explained better.

Sales

My sales team (David, Reegan and Simone were all extremely helpful during my ordering process, including some spec changes along the way. They promised to look after me and they have done exactly that delivering both an excellent price and service.

Sales

I was greeted in the car park with a lovely smile , the gentleman then told me where the entrance was, I was then asked if I'd like a drink while waiting , I had this service when first buying the car as well as picking it up.

Sales

AS above, managed to negotiate a mutually beneficial deal. David interpreted my requirements exactly.

Sales

The branch is very welcoming and I was kept informed and updated of the progress and collection of the vehicle

Sales

First class service as usual

Sales

We had been welcomed and looked after whilst going through the processes from being directed to the right cars to view and being occupied with tea and coffee when waiting for the finance team.

Sales

Really simple process, and the staff bent over backwards to ensure the sale was completed.

Sales

Easy, friendly, supportive.