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Smooth service, no issues, appropriate level of comms
The work force knew what they were doing
All sorted for the quoted price
Very polite, friendly and efficient.
Car was serviced within the time given and returned in a clean condition
Car serviced in an excellent way and handed back beautifully valeted.
no issues. all done
Overall good experience although after a key replacement all my profiles and car settings were deleted so I had to redo everything which was not expected. I was disappointed but apart from that great service.
From reception through coffee and car collection the service was superb. I also experienced the same service at BMW Guildford in July this year.
They kept a professional mannor and dealt with my issue very professionally and kept me in the loop in regards to repair
Went over and above to get me away on time as I had another appointment to get to. Completely exceeded my expectations.
Booked the service and requested a loan car but the loan car hadn't been booked, they were very good, gave me a lift and then returned the car so all ok in the end.
All was good
Had to have a tyre replaced for the second time since buying the car new less than 2 years ago.
car always returned cleaned and hoovered
Stuck to the agreed date and time. Were courteous and pleasant to talk to. Provided a courtesy as promised and quick and efficient with the paper work.
Look after customers
All ways very good
good and on time
Efficiency by all staff
Excellent service in particular the complimentary vehlcle check which highlighted a potentially serious problem I did not know I had .
They did what it said on the can everything I expected was performed
No issues at all with the service experience.
The service agent Zeib Aurang gave excellent service with great attention to detail
Did what I expect from a service and mot and more
Very professional from the point of driving onto car park to driving off again
It was all carried out in a very professional manner.
Poor quality control of work carried out
Looking afrer customers at any time. Helpful staff.
They helped with the issues with my car and advised on methods moving forward.
Quick and professional.
Was treated very well and as customer made to feel I was being looked after
Very attentive staff
Arrived early for an engineer to check my issue with the seatbelt. They had to replace the whole thing so arranged for me to be dropped at work and the work to be done by early afternoon the same day
Good video report on the health of the vehicle
Everything was handled well and expeditiously, especially by Agnes, the service rep.
I was well received by the staff.
Having waited for hours it was realised that the wrong part had been sent and I would need to return the following day. Fortunately a loan car was supplied.
Coventry centre was helpful and professional.
Very satisfied, the staff were very professional.
Service was easy to book. Staff were helpful.Great courtesy car. Affordable, good quality
Again courtesy car
I am always satisfied with the service I get its expensive but I would like to think you get what you pay
Sytner BMW Coventry is the best dealer I have used, of any make
Good knowledge of my vehicle and what was required and timescale
informed about the needs and progress of my vehicle
Service was good I came for a recall
Very attentive kept me updated throughout the process
Enjoyed my lovely coffee and even offered another coffee whilst i was waiting for my car to be serviced.
Agnes at Sytner Coventry went out of her way to accommodate the booking to fit in with my very complicated schedules
See the answer to Q1
I was treated as an individual, not just one of many customers.
Faultless attention to detail
Did as required
Listened to my requests which were carried out. I needed a question answering which was dealt with. Senior staff, David Froggatt available for a short discussion. Vehicle ready before agreed time. Brilliant!
The checks on the car were thoroughly explained.
The initial recommended repairs following the MOT I felt were not necessary and I only required brake pads not brake pads and discs as recommended by the technician the disks were brand-new previous to the last pad change so had little or no ware.
Quality and specification of loan car was poor.
The sercice and repairs were carried on on time and budget and Emma Rowell is a very efficent and knowledgable sevice assistant.A credit to your company
While you wait service suited me. Staff polite and friendly.
I was completely Satisfied with the Service I Got
Zeib was tremendous and always do we a sterling job
Everything is checked, I love it
We now have our 3rd BMW,the service and support is always superb
A fault developed and was diagnosed.All stops were pulled out to replace and modify components without distress to the owner of this vehicle.
Polite, timely and well organised.Only flaw was cleaning was a very patchy wash down and washer bottles were left empty.
Always professional and attentive and do a great job
Fault still not rectified. Received call some days after confirming I was happy with the repair even though the fault still remains
Benn was a brilliant customer service representative and was efficient, polite and courteous at all times.
Nice and easy 2 deal with
The guys in service were amazing quick efficient service provided car is working like new. Thanks zane and the team!
I was fairly happy with the repair
Brilliant servicevery efficient
Excellent service including progress updates
Fast and efficient. I made use of one of the workstations and minimized downtime.
Contact with all staff, whether receptionist, service co-ordinator, or service technician, was very professional
Excellent customer service.
Would have been higher but on arrival I was expecting a short visit, then had to come back as needed another two hours, then had to come back for replacement alloys. Issue was obvious and should have been addressed at the first visit.
Everything was completed in time and i was kept up to date.
Service persons dealing with my job were very helpful and wanted to ensure my car was repaired, they also provided me with a courtesy car
Parts not in stock and no courtesy car available
Repair carried out on time and personally we were very well looked after.
No issues at all and easy well communicated process
Everything was good
Dave allard was excellent from start to finish and worked hard to get me the car I wanted and overall deal to buy. Handover was also exciting and informative and above all enjoyable. Simone helped with the vehicle information and set up
i am always looked after by the center when i purchase my cars and made to feel welcome
From the reception staff, the tech guru, the mechanics and our sakes advisor, andy, everyone was very friendly and professional. Andy want the extra mile at handover because he knew that this was my partners First brand new car.
The sales team did everything possible to ensure I had a great experience.
Andy Kinsey is first class to deal with and made the whole experience easy and enjoyable
Everyone made a great effort to look after me
Excellent and efficient service
Sales staff, Harveer in particular were great fun, good experience, no hard selling just support with all info required to make the decision. Backed up by a great product.
Andy Kinsey and his team were fantastic from start to finish. Andy understood our requirements and explained in detail all we needed to know.
Very friendly, efficient & attentive staff in a good location
Helpful, friendly, professional service at all times. They just "got me" straightway
It was a positive customer experience: we reached a good position for both parties which allowed me to accept the offer
Paul was very knowledgeable about the car and was able to expertly guide us through the various options available. He even went the extra mile and delivered the car to us on his day off and spent time with us familiarising us with the controls.
The relaxed atmosphere and the honestly of Paul and Oli was great. No sales jargon or even trying to sell to me.
Everything went well and my salesman Andy Kinsey worked very hard to get me the car I wanted.
Paul was extremely accomadating, always returning my calls and emails prompt.
Everything about the day was special from start to finish. Even the little touches to ensure my 7 year old felt special as well.
Everything as expected
Andy was excellent in understanding what I wanted and put no pressure on me each time he had a car that he thought would suit my requirements.
I told Regan my budget & her & Ollie gave me realistic options. We quickly found 2 cars that we liked & the process was quick & simple.However, my husband felt that the optional extras could have been explained better.
My sales team (David, Reegan and Simone were all extremely helpful during my ordering process, including some spec changes along the way. They promised to look after me and they have done exactly that delivering both an excellent price and service.
I was greeted in the car park with a lovely smile , the gentleman then told me where the entrance was, I was then asked if I'd like a drink while waiting , I had this service when first buying the car as well as picking it up.
AS above, managed to negotiate a mutually beneficial deal. David interpreted my requirements exactly.
The branch is very welcoming and I was kept informed and updated of the progress and collection of the vehicle
First class service as usual
We had been welcomed and looked after whilst going through the processes from being directed to the right cars to view and being occupied with tea and coffee when waiting for the finance team.
Really simple process, and the staff bent over backwards to ensure the sale was completed.
Easy, friendly, supportive.